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The Big Unlock
36 minutes | 2 days ago
Vivian S. Lee: It’s vital for tech firms to earn and maintain the trust of people we care for
In this episode, Dr. Lee shares some examples of how the intersection between traditional healthcare and technology can be beneficial to improve healthcare outcomes and reduce costs of care. The relationship between a healthcare provider and a tech provider is more about co-producing, co-designing, and working together for better health outcomes. To accelerate the pace of change in healthcare, technology firms must earn and maintain the trust of people. At the same time, digital health innovators must transform care and the way we pay for it. Dr. Lee also discusses her book The Long Fix , and how employers, who cover healthcare for half of the population in the U.S., will play a significant role in transforming the healthcare system. Take a listen.
33 minutes | 2 months ago
Daniel Nigrin: Data interaction with digital tools must be as easy and seamless as possible
In this episode, Daniel Nigrin discusses how digital at Boston Children’s Hospital is about transforming healthcare by improving the care experience for consumers, patients, families, and clinicians and their interaction with the health system. Digital transformations are disruptive for healthcare organizations. It leads to new ways of doing things and enables healthcare providers to care for patients in ways they have not done before. Being a children’s hospital, Boston Children’s Hospital has to deal with the unique scenario of dealing with two sets of patient populations: the child and the parent or the caregiver. This necessitates the need to have a multidisciplinary approach to assessing any new technology. Daniel talks about digital program governance at Boston Children’s and has some practical advice for startups looking to partner on innovative approaches to digital health. Daniel also discusses emerging technologies, such as voice, that will play an essential role in healthcare, both in inpatient and home settings. Take a listen.
20 minutes | 3 months ago
Anshul Pande: For a successful digital journey, health systems must connect with different parts of their organization and focus on the core mission.
In this episode, Anshul Pande, VP and Chief Technology Officer at Stanford Children’s Health discusses their digital journey and covers digital programs such as remote monitoring, telehealth, and how to make data useful and readily available to the clinicians. Anshul states that for a seamless digital front-end experience, back-end IT infrastructure must be in place, and it is important to understand how the software layers are designed. Both of these helps deliver a better experience for the provider and patient. COVID-19 has led the healthcare industry towards ‘fail fast and get comfortable with the experimentation’ approach. Anshul advises health systems to engage with different stakeholders within the organization and focus on a single mission. Take a listen.
30 minutes | 3 months ago
Pamela Arora: Digital health is about applying digital capabilities across the care continuum to maximize efficacy and experience
In this episode, Pamela Arora, SVP and CIO of Children’s Health discusses how their holistic approach towards digital health is transforming the experience of their team members, providers, patients, and the whole continuum of care. At Children’s Health, digital health is about effectively applying digital capabilities across the continuum of care to maximize efficiency, effectiveness, and experience. According to Pamela, by increasing the touchpoints and simplifying data across the care continuum healthcare organizations can deliver the three E’s: efficiency, effectiveness, and experience. However, one of the challenges in achieving this digital engagement in healthcare involves the data itself. If an organization is taking a patient-centric approach, continuity of data is critical. To ensure data flows easily across the continuum of care, it is important to promote interoperability initiatives across the healthcare organizations. Technology is the key element in any digital program of an organization. Assessing the right technology at the right time is crucial to enhance patient as well as provider experience. Other aspects while evaluating technology is to consider its ease of adaptability and reliability among providers so that they can deliver a seamless patient experience. Pamela suggests health systems to keep advancing with new technologies and start with pilot first approach and then scale up the process.
28 minutes | 3 months ago
Stephanie Lahr: It’s time for health systems to change focus from optimization to transformation
In this episode, Dr. Stephanie Lahr, CIO and CMIO of Monument Health, discusses how as a community-based health system, they transformed their healthcare delivery in a short time during the pandemic. With the knowledge of technology and informatics, Dr. Lahr’s clinical background is helping the health system choose the right tools at the right time to solve the right problems. Monument Health is part of the Mayo Clinic Care Network. They are based in South Dakota, where the rural population accounts for fifty percent of the total population. Before the pandemic hit, the health system was already using several antiquated tools such as telephones, paper fliers, questionnaires, etc., to cater to the population spread apart by miles. However, as the pandemic hit, Monument Health rapidly evolved its technology environment in just two weeks. They started using tools like COVID-19 nurse triage, RPM, online testing, and more to manage their patients. Dr. Lahr also states that healthcare systems can improve their quality and efficiency by having a strong foundation in data and analytics. Data is the language of transparency; access to it can help patients know more about their health information. In terms of digital patient engagement, using a combination of automated tools to maintain a personalized care experience is the key to improve care delivery.
31 minutes | 3 months ago
Nick Patel: With digital health we are getting out of the mindset that care can be rendered only in the office
In this episode, Dr. Nick Patel, Chief Digital Officer of Prisma Health discusses his role and how the pandemic has transformed the healthcare industry with emerging technologies like online scheduling, virtual visits, chatbots, remote patient monitoring, and AI. Since March 2020, Prisma health has completed 360,000 virtual visits. Nick says that implementing digital health will eliminate the mindset that care can be provided only in an office setting. He believes that introducing automation in healthcare processes and digital front doors is important to improve care delivery. In the post-COVID-19 world, around 20 to 30 percent of all ambulatory visits will convert to virtual visits. However, social determinants of health also need to be considered such as lack of broadband access and technology challenges in older and high-risk patients. Patients today expect a retail experience from healthcare throughout their journey. Nick advises health systems to prioritize on solving the problems and focus on patient needs rather than starting with technology. Healthcare technologies must be an interconnected ecosystem that is efficient, intuitive, and can take advantage of automation driven by data.
35 minutes | 4 months ago
Drew Schiller: Due to COVID, health systems realized how far behind they were with virtual care technologies
In this episode, Drew Schiller, Founder and CEO of Validic discusses how COVID-19 has impacted and accelerated the demand environment for remote patient monitoring and other virtual care technologies. Validic is one of the pioneers in the remote patient monitoring space. Drew states that COVID-19 has accelerated the adoption of remote patient monitoring technologies. Due to the pandemic, health systems have realized that virtual care technologies can reduce the cost and burden of care, especially for at-risk populations. According to Drew, big tech firms entering healthcare is both a challenge and an opportunity from a digital health startup’s perspective. He believes that the VC funding environment is strong but cautions that much of the funding is targeted at late-stage firms that have demonstrated significant traction. He advises the startups to think more creatively and develop unique approaches to the market that focuses on areas not adequately addressed by big tech firms. Take a listen
27 minutes | 4 months ago
San Banerjee: It is important to understand how tech enables healthcare keeping people and processes in mind
In this episode, San Banerjee, Vice President of Digital Experience at Texas Health Resources, discusses how they create a connected ecosystem to provide a seamless digital experience for patients wherever they are through digital channels that includes virtual health. Texas Health Resources completed 100,000 virtual visits in the first ninety days of the pandemic. San says that as we move forward in healthcare, people will get accustomed to using virtual care delivery mechanisms, which will increase its acceptance further. San defines digital front doors as an access mechanism for patients to get services they are looking for. On the other hand, from a consumer perspective, it is all about managing the consumer point of view to access the services that providers can offer. Healthcare is not just about technology; it is a people-based business. San advises digital health startups to understand how technology enables the healthcare business while keeping in mind people and processes. Take a listen.
27 minutes | 4 months ago
Marc Probst: To succeed with digital health is to become really good at technology integration
In this episode, Marc Probst, who served as CIO of Intermountain Healthcare for 17 years, speaks about digital health technologies, telehealth, virtual visits, and how these will determine the future of healthcare. According to Marc, the top technology trends that will define the future of healthcare are interoperability and digital health technologies. He says that technology in healthcare should meet the needs of the population that we serve; they should communicate with each other and responsibly share data. Marc describes digital health as facilitating what we do today using digital mechanisms like telehealth and moving towards full interaction with technology, where technology will provide knowledge, capability, and expertise. COVID-19 has accelerated healthcare industry’s adoption of digital capabilities such telehealth. Marc suggest that the health systems needs to ‘become really good at integration’ for a seamless digital health experience.
27 minutes | 5 months ago
Puneet Maheshwari: Telemedicine will become a fundamental aspect of care delivery because of its effectiveness
In this episode, Puneet Maheshwari, CEO of DocASAP discusses their platform and their recent survey on consumer experience and attitudes to telehealth/ telemedicine. Puneet believes that frictionless patient access is critical for reducing costs and improving health outcomes. COVID-19 has been a very high impact phenomenon for the healthcare industry. Their recent survey on telehealth consumer experience reveals that the telemedicine adoption rate increased by 92%. However we cannot think of telemedicine in a silo; we need to blend it into the overall care delivery continuum, which is a foundational piece that must be solved by healthcare providers in the future. According to Puneet, The reason telemedicine is here to stay and become a fundamental aspect of care delivery is because of its efficiency and effectiveness.The biggest takeaway from their recent research is that telemedicine is opening the door to the digital practice of medicine and a digital-first care delivery model.
23 minutes | 5 months ago
Diana Nole and Yaa Kumah-Crystal: Voice technology will enhance care delivery from within the EHR
In this episode, Diana Nole and Dr. Yaa Kumah-Crystal discuss the progress, future state, and challenges of voice-enabled technology in healthcare. They also talk about its usability and application in a post-COVID-19 world. According to Diana, in a post-COVID world, we will see more acceptance of voice-enabled technology not just for clinical documentation but as a virtual assistant to command and control things within the physician workflow ecosystem. The pandemic accelerated the willingness and acceptance to look at things differently, such as telehealth; voice technology will be the next. It will be helpful in offering suggestions and recommendations to enhance care delivery from within the EHR system. Dr. Kumah-Crystal states that the new era of voice mechanics and how we interact with the voice technology is instrumental in making queries and commands in the EHRs to retrieve information. A new dynamic of patient engagement will emerge from voice as a medium and as a method by which a provider engages with EHR in the presence of patient. Take a listen.
30 minutes | 5 months ago
Michael Bouton: The equilibrium between in-person and video visits will be determined by specialty-specific care
In this episode, Dr. Michael Bouton, Chief Medical Information Officer of New York City Health and Hospitals describes the significant changes that NYC H + H had to implement in their organization to deploy and integrate new technologies in response to the pandemic. NYC H + H installed hundreds of vital sign monitors linked to EMRs in the first few weeks of the pandemic and integrated them into the EHR system to enable caregivers with actionable, real-time information to address patient needs. Dr. Bouton also discusses the challenges and opportunities of telehealth and other virtual care models that are transforming the quality of care delivery and interaction with patients and providers. He states that while no one wants to eliminate in-person visits altogether, video visits can increase low-intensity care quality. He believes the equilibrium between in-person and telehealth/ video visits will be determined by specialty-specific care in a post-pandemic era.
24 minutes | 6 months ago
Sara Vaezy: COVID-19 has given us an opportunity to reset and create a better healthcare system
In this episode, Sara Vaezy, Chief Digital Strategy & Business Development Officer of Providence Health talks about their recently published series of reports – COVID-19 Digital Insight Series – that describes new digital requirements and opportunities brought by the acceleration of virtual care models due to COVID-19. Sara also speaks about the current state of telehealth adoption level and possible reasons for its drop after the industry witnessed a surge in telehealth visits in wake of the pandemic. According to Sara, COVID-19 acted as a catalyst for digital transformation in healthcare. She categorizes the transformation happening in the healthcare industry in two possible ways. One, where the industry needed to control and tackle the challenges created by the pandemic and the industry mobilized its IT, digital, and technology services overnight. Second, is considering the pandemic as an opportunity to evolve the healthcare industry and finding new paradigms and ways of caring for people and business models. She adds that the healthcare industry needs to design better experiences for increasing adoption of telehealth technology. The industry also needs core IT enablers to make it a success and provide better healthcare experiences to both patients and providers. Take a listen.
26 minutes | 6 months ago
Steve Miff: Data if done right, has the power to galvanize communities, inform leaders, and empower people.
In this episode, Dr. Steve Miff, President and CEO of Parkland Center for Clinical Innovation (PCCI) discusses how they build connected communities of care with a focus on cutting edge uses of data science, social determinants of health, and clinical expertise across clinical and healthcare community settings. Steve also speaks about his recent book – Building Connected Communities of Care – based on the experience at PCCI. At PCCI, the belief is that data if done right has the power to galvanize the communities, inform leaders, and empower people. According to Steve, healthcare is a complex, multi-year journey and having a connected community of care during a pandemic, such as COVID, is essential. To control the pandemic, we need better targeting of COVID hotspots, effective and efficient communication between healthcare providers and technology enablers, and connected services through referral directories. Steve stresses that while technology is a critical enabler for connected communities of care, there is a need to invest in robust backend data management infrastructure. Take a listen.
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