Better Relationships - You Need To STFU
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I might have mentioned this on one of the previous episodes before, but again, if you want the last word, be the last to speak. I was trying to find the origins of this quote, so I did a search on it, and hey guess what? No results found! This could very well be an original quote, and you heard it here first!
Anyway, I digress. I was already aiming to write more episodes on communication for a few reasons. First, I feel strongly about communication or rather EQ being a stumbling block for many people, especially in this day and age, where most people prefer texting over calling. I don’t think it’s terrible. We get so used to shooting a message, many times to multiple people in a group chat, so much so that we find phone calls or face to face interactions awkward. Another reason is that communication isn’t taught in school. We learn it from continued interactions with people around us, but rarely do we get corrected if there’s a faux pas or an outright infraction. The end result, people just add it to a mental notebook and store that criticism of you for later.
Lastly, even though there are many repositories of knowledge out there to sharpen our communication skills, many still seek hard skills over soft ones. At the same time, I got inspired by a retail staff in a Nike store, who was an excellent communicator. He made me feel comfortable right away not because he was eloquent or had a comedian’s repertoire, but because he knew when to talk and when to keep quiet!
See, that got me thinking about my previous lessons on silence. When I was selling real estate, our training booklet had a telemarketing pitch to follow, which included the abbreviation: S-U-G-A-R, SUGAR, now do you know what that stands for?
Exactly. Notice I gave you enough time to think about the answer, but I didn’t wait long enough for you to think there was something wrong with this recording. Oh yes, the answer, it stands for shut up, get a response. Of course, this is not a universal rule when it comes to communication, or even sales. The key to using silence, is to know when to use it, and when to stop using it, and you might just be able to communicate better, even without saying a word! More about this in this episode.
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