Listen Now

Faced with unprecedented challenges we never expected, Arts professionals have been under immense pressure for over two years and it’s making us all reflect and think differently. While we might have assumed that it would all get easier with the easing of lockdown, we are more aware of the current challenges impacting creative teams and feel pretty certain that we’ll be facing more as we move into the next stages of recovery. The pressure you feel to make tough decisions won’t go away unless we can find better solutions to problem-solving and critically reflect on how we inform our organisational strategies, and the solutions need to be heavily trialled and tested.  This episode of The Arts & Everything in Between is hosted by Lucy Costelloe and provides an insight into a new project which Ticketsolve is focusing on for the next three years. In collaboration with the Irish Research Council, this project will identify resilient methods and agile practices around decision-making in times of crisis and in the re-opening of the arts sector in the UK and Ireland. This new knowledge can then be translated into methods to inform business model innovation and sustainability across the sector and you can find out more in this episode!  ----------------------------------------  TOPICS & RESOURCES COVERED IN THIS EPISODE: Why it’s time to solidify the use of data within your organistion  Our plans for this project  Building new frameworks around agile practices and sustainable models  Farnham Maltings podcast episode More information about the Ticketsolve Transformative Change Project  ----------------------------------------  THE ARTS AND EVERYTHING IN BETWEEN PODCAST It's tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Every couple weeks join the team at Ticketsolve as they interview arts industry experts getting their take on the biggest issues facing the arts world today. There will be ideas to try, practical tips, lots of learning and of course - lots of laughs. If you work in theatres, venues, festivals or the arts and cultural sector this podcast is what you need!  ----------------------------------------  WANT TO BE ON THE PODCAST  If you have some great tips and tricks or have an idea for a topic you'd like to learn more about or share with the arts industry, drop us an email on podcast@ticketsolve.com ----------------------------------------  FOLLOW TICKETSOLVE Facebook - www.facebook.com/Ticketsolving Twitter - twitter.com/ticketsolvers LinkedIn - www.linkedin.com/company/ticketsolve  Instagram - www.instagram.com/ticketsolve/

Hosted by Lucy Costelloe, this episode of the Arts & Everything in Between welcomes George McLean, Senior Account Manager at Complete Works. Founded in 2012 as part of Boo Productions Ltd, their initial work began with the London Olympic Venues. Today as Complete Works, their mission looks at redefining the 3 key elements of success: visitors,  organisation and team. George speaks all about redefining your visitor’s experience to boost your commercial success.  ----------------------------------------  RESOURCES Connect with George on Linkedin  George’s Presentation from the VE Forum  ----------------------------------------  TOPICS COVERED IN THIS EPISODE: How to get the best results when looking at commerciality  George’s one rule: How to improve the day of everyone you meet How to put the visitor in the centre  Top Tips  ----------------------------------------  THE ARTS AND EVERYTHING IN BETWEEN PODCAST It's tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Every couple weeks join Nick Stevenson as he interviews arts industry experts getting their take on the biggest issues facing the arts world today. There will be ideas to try, practical tips, lots of learning and of course - lots of laughs. If you work in theatres, venues, festivals or the arts and cultural sector this podcast is what you need!  ----------------------------------------  INTERESTED IN JOINING AS A GUEST ON THE PODCAST? If you have some great tips and tricks or have an idea for a topic you'd like to learn more about or share with the arts industry, drop us an email on podcast@ticketsolve.com ----------------------------------------  FOLLOW TICKETSOLVE Facebook - www.facebook.com/Ticketsolving Twitter - www.twitter.com/ticketsolvers  LinkedIn - www.linkedin.com/company/ticketsolve   Instagram - www.instagram.com/ticketsolve/ 

In this episode, Nick is joined by Farnham Maltings’ Director, Gavin Stride and Communications and Marketing Manager Niki Hanmer. Gav and Niki explain how community is at the heart of their overall organisational mission and how they use this mantra to weave community collaboration and engagement into everything that they do. They also talk through their hugely successful Spring Forward fundraising campaign and give practical tips and tricks on how to do a similar project.  ----------------------------------------  TOPICS COVERED IN THIS EPISODE: Putting the community at the heart of the organisation. What good came out of the pandemic Practical tips for planning your own fundraising campaign. How to set a fundraising target. How do you measure a successful fundinaging campaign?  ----------------------------------------  THE ARTS AND EVERYTHING IN BETWEEN PODCAST It's tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Every couple weeks join Nick Stevenson as he interviews arts industry experts getting their take on the biggest issues facing the arts world today. There will be ideas to try, practical tips, lots of learning and of course - lots of laughs. If you work in theatres, venues, festivals or the arts and cultural sector this podcast is what you need!  ----------------------------------------  WANT TO BE ON THE PODCAST  If you have some great tips and tricks or have an idea for a topic you'd like to learn more about or share with the arts industry, drop us an email on podcast@ticketsolve.com ----------------------------------------  FOLLOW TICKETSOLVE Facebook - www.facebook.com/Ticketsolving  Twitter - www.twitter.com/ticketsolvers   LinkedIn - www.linkedin.com/company/ticketsolve   Instagram - www.instagram.com/ticketsolve/ 

This episode, Nick Stevenson of Ticketsolve is joined by Richard Jones, marketing manager of Venue Cymru. Venue Cymru is one of the largest venues in Wales and the UK. Rich takes us through their 3 step plan for their reopening in September after being closed for over 18 months. He talks through what lockdown looked like for their team and how it’s affected them. In this episode he chats through all the exciting projects that they have in the pipeline for the future.  ---------------------------------------- TOPICS COVERED IN THIS EPISODE: Introduction to Venue Cymru  What has lockdown been like for them Venue Cymru’s 3 step approach to opening  Tips on what venues should consider when re-opening  Conway bid for City of Culture in 2025 ----------------------------------------  THE ARTS AND EVERYTHING IN BETWEEN PODCAST It's tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Every couple weeks join Nick Stevenson as he interviews arts industry experts getting their take on the biggest issues facing the arts world today. There will be ideas to try, practical tips, lots of learning and of course - lots of laughs. If you work in theatres, venues, festivals or the arts and cultural sector this podcast is what you need!  ----------------------------------------  WANT TO BE ON THE PODCAST  If you have some great tips and tricks or have an idea for a topic you'd like to learn more about or share with the arts industry, drop us an email on podcast@ticketsolve.com ----------------------------------------  FOLLOW TICKETSOLVE Facebook - www.facebook.com/Ticketsolving Twitter - twitter.com/ticketsolvers LinkedIn - www.linkedin.com/company/ticketsolve  Instagram - www.instagram.com/ticketsolve/

In this episode of The Arts and Everything in Between Podcast we welcome Paul Musselwhite of Komedia Brighton. Komedia is Brighton’s premier live entertainment venue presents one of the largest, most diverse arts and entertainment programmes in the UK. Hosted by members of the Arts Working Group, Paul will be sharing his team’s experiences of reopening with their summer programme and their first live performance which took place on Saturday, 22nd May.  ----------------------------------------  ABOUT THE SOCIALLY DISTANCED PROGRAMME Komedia are back with a bang, with a six-week-long socially distanced #programme of #comedy, #music, #kids shows from Sat 22nd May - Sat 26th June! With the wind in their sails #KomediaBrighton used their unexpected interlude to throw their efforts into returning with an exciting and diverse selection of over 26 shows, so don't miss out! All shows on sale, so book now: https://www.komedia.co.uk/brighton/ Despite being open for only a few months of 2020, Komedia managed to win both the Chortle Awards Best Venue in the South for 2020 and the 2020 Trip Advisor Traveller’s Choice Award. Komedia’s programmers used their unexpected interlude to throw their efforts into returning with an exciting and diverse selection of over 26 shows, spanning from May 22 to June 26 whilst social distancing restrictions are in place. Tickets will be sold as tables of two, four and six to ensure safe distancing, and table service will be available at every show. ----------------------------------------  THE ARTS AND EVERYTHING IN BTHE ARTS AND EVERYTHING IN BETWEEN PODCAST It's tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Every couple weeks join Nick Stevenson as he interviews arts industry experts getting their take on the biggest issues facing the arts world today. There will be ideas to try, practical tips, lots of learning and of course - lots of laughs. If you work in theatres, venues, festivals or the arts and cultural sector this podcast is what you need!  ----------------------------------------  WANT TO BE ON THE PODCAST  If you have some great tips and tricks or have an idea for a topic you'd like to learn more about or share with the arts industry, drop us an email on podcast@ticketsolve.com ----------------------------------------  FOLLOW TICKETSOLVE Facebook - www.facebook.com/Ticketsolving Twitter - twitter.com/ticketsolvers LinkedIn - www.linkedin.com/company/ticketsolve  Instagram - www.instagram.com/ticketsolve/

This episode, Paul Fadden of Ticketsolve is joined by Andrew Thomas a South Wales-based ticketing industry consultant and Director of the Ticketing Professionals Conference. In a career spanning just under than 25 years, he has worked as a vendor, venue operator and consultant in both the sports and performing arts sectors. Paul and Andrew chat through how do we ensure, when we finally reopen, that we implement the most important changes so that we don’t fall behind again.  -----------------------------------  TOPICS COVERED IN THIS EPISODE: The impact of Three lockdowns on the sector   The Art of Competition   Is online culture still exclusive, not inclusive? The Sector has always been slow to embrace change, but over the past 9 months, we’ve seen the capacity and speed at which arts professionals can work at. What would you be doing now if you were running an arts organisation planning for another reopening?  ----------------------------------------  THE ARTS AND EVERYTHING IN BETWEEN PODCAST It's tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Every couple weeks join Nick Stevenson as he interviews arts industry experts getting their take on the biggest issues facing the arts world today. There will be ideas to try, practical tips, lots of learning and of course - lots of laughs. If you work in theatres, venues, festivals or the arts and cultural sector this podcast is what you need!  ----------------------------------------  WANT TO BE ON THE PODCAST  If you have some great tips and tricks or have an idea for a topic you'd like to learn more about or share with the arts industry, drop us an email on podcast@ticketsolve.com ----------------------------------------  FOLLOW TICKETSOLVE Facebook - www.facebook.com/Ticketsolving Twitter - twitter.com/ticketsolvers LinkedIn - www.linkedin.com/company/ticketsolve  Instagram - www.instagram.com/ticketsolve/

In this special episode of The Arts & Everything In Between Podcast,  David Keegan, CEO of First Fortnight and poet Stephen James Smith join Paul Fadden of Ticketsolve. With World Mental Health Day taking place on Saturday, October 10th, we’re sharing a conversation from the Ticketsolve Academy series about mental health and well-being in the arts.  ---------------------------------- First Fortnight is a charity that challenges mental health prejudice through arts and cultural action.First Fortnight utilises arts and culture to challenge mental health stigma while supporting some of Ireland’s most vulnerable people through creative therapies.  In Ireland, one in four people are predicted to struggle with their mental health at some point in their lives. Special guest, Dave Keegan is CEO of First Fortnight.  Stephen James Smith is a Dublin poet and playwright central to the rise of the vibrant spoken word scene in Ireland today.  To date, his poetry videos have amassed over 3 million views online. Topics:  Mental health  Well-being  Covid-19  -------------------------------------- FURTHER READING & RESOURCES:  Arts Advocacy Toolkit  https://mailchi.mp/c82ec42bc616/arts-advocacy-toolkit Arts Working Group Open Call Webinar Video Catch Up  https://mailchi.mp/553499e5f781/artsworkinggroup-webinarcatchup Arts Working Group Open Call Webinar Resources https://www.ticketsolve.com/blog/arts-working-group-open-call-webinar1/ Arts Working Group Q&A  https://www.ticketsolve.com/blog/arts-working-group-open-call-webinar-questions-and-answers/ Arts Working Group Recovery Toolkit: Module 1 Reopening with Clear Communications  https://mailchi.mp/24d1a01b137b/reopening-toolkit The Arts Recovery Toolkit  https://arts-recovery-toolkit.ticketsolve.com/ COVID-19 Venue Guidelines for Reopening Video  https://www.ticketsolve.com/blog/covid-19-venue-guidelines-video-resource/ ---------------------------------------- THE ARTS AND EVERYTHING IN BETWEEN PODCAST  It’s tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Every couple weeks join presenters as they interviews arts industry experts getting their take on the biggest issues facing the arts world today. There will be ideas to try, practical tips, lots of learning and of course - lots of laughs. If you work in theatres, venues, festivals or the arts and cultural sector this podcast is what you need! ---------------------------------------- WANT TO BE ON THE PODCAST If you have some great tips and tricks to share with the arts industry, we would love to have you on as a guest. To be a guest on the podcast, drop us an email on podcast@ticketsolve.com  ---------------------------------------- FOLLOW TICKETSOLVE  Facebook - www.facebook.com/Ticketsolving Twitter - twitter.com/ticketsolvers LinkedIn - www.linkedin.com/company/ticketsolve  Instagram - www.instagram.com/ticketsolve/

In this special episode of The Arts & Everything In Between Podcast, we speak to Emma Parlow Marketing and Audience Development Manager & Ben Cannell Front of House Manager about reopening the Hertford theatre during these challenging times. Ben talks through all the operational considerations Hertford have implemented to ensure audiences and staff are kept safe as they reopen their cinema programme. He also discusses the implementation of various different socially distanced seating plans to help achieve the maximum capacity. Emma discusses how they had to win the hearts and minds of their audiences with clear pre and post communications while programming a selection of films that appeal to a wide range of their audiences.  Ben and Emma have kindly offered to share all of their reopening resources with the wider arts community, please email them at ben.cannell@hertfordtheatre.com and emma.parlow@hertfordtheatre.com. ---------------------------------- TOPICS COVERED IN THIS EPISODE: A quick history of the Hertford Theatre Hertford struggles during COVID 19 Working with a skeleton staff, merging roles Staying positive and not getting overwhelmed  How to reopen again Programming  Socially distanced seating plans  Audience and team members safety Correct sanitation Clear communication strategy Demographic of attendees  The enormous goodwill of attendees -------------------------------------- FURTHER READING & RESOURCES:  Arts Advocacy Toolkit  https://mailchi.mp/c82ec42bc616/arts-advocacy-toolkit Arts Working Group Open Call Webinar Video Catch Up  https://mailchi.mp/553499e5f781/artsworkinggroup-webinarcatchup Arts Working Group Open Call Webinar Resources https://www.ticketsolve.com/blog/arts-working-group-open-call-webinar1/ Arts Working Group Q&A  https://www.ticketsolve.com/blog/arts-working-group-open-call-webinar-questions-and-answers/ Arts Working Group Recovery Toolkit: Module 1 Reopening with Clear Communications  https://mailchi.mp/24d1a01b137b/reopening-toolkit The Arts Marketing Association (AMA) are launching a new Service Provider membership It’s for organisations working to provide products and services in the arts, culture and heritage sector, and gives you high-quality access to their community of over 2000 members — including a listing in a new Service Provider Hub and opportunities to share the support you offer in a resource area. Register your interest to be among the first to hear more: https://www.a-m-a.co.uk/service-providers/ COVID-19 Venue Guidelines for Reopening Video  https://www.ticketsolve.com/blog/covid-19-venue-guidelines-video-resource/ ---------------------------------------- THE ARTS AND EVERYTHING IN BETWEEN PODCAST  It’s tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Every couple weeks join presenters as they interviews arts industry experts getting their take on the biggest issues facing the arts world today. There will be ideas to try, practical tips, lots of learning and of course - lots of laughs. If you work in theatres, venues, festivals or the arts and cultural sector this podcast is what you need! ---------------------------------------- WANT TO BE ON THE PODCAST If you have some great tips and tricks to share with the arts industry, we would love to have you on as a guest. To be a guest on the podcast, drop us an email on podcast@ticketsolve.com  ---------------------------------------- FOLLOW TICKETSOLVE  Facebook - www.facebook.com/Ticketsolving Twitter - twitter.com/ticketsolvers LinkedIn - www.linkedin.com/company/ticketsolve  Instagram - www.instagram.com/ticketsolve/

In this special episode of The Arts & Everything In Between Podcast,  members of the Arts Working Group join Paul Fadden of Ticketsolve as they sit down with some of the biggest industry suppliers of the UK. The Arts Working Group discuss how the current crisis has affected suppliers, agents and production services to theatres and arts venues, what innovations their companies have developed to help theatres post lockdown, what work practices and changes have been made to adapt to ‘the new normal’, how they see the future of the arts post Covid-19, and what theatres and suppliers can do to support each other. ---------------------------------- SUPPLIER PANELISTS:  Adam Blaxill of Stage Electrics and PLASA  Stage Electrics  Stage Electrics opened in 1979 as a group of people who were passionate about theatre lighting and sound equipment. Three decades on, they are now one of Europe's leading suppliers of stage lighting and sound equipment to the entertainment industry. In addition to an extensive sales portfolio, their services include theatre installations, testing & inspection and maintenance. Adam Blaxill is Operations Director of Stage Electrics, technical solutions supplier to theatre, entertainment, communication, and education industries.  PLASA  PLASA is the lead international membership body for those who supply technologies and services to the event and entertainment industries. The Association works to ensure that each sector is fully represented and plays an active role in highlighting best practice and safe working conditions. Adam is currently the Chair of PLASA and will represent the body during the discussion with the Arts Working Group.  PLASA is calling for meaningful support from government until the industry is allowed to operate in a way that is not limited by social distancing policies. For more, follow #WeMakeEvents.  Ben Hatton of Live Nation's Cuffe and Taylor Cuffe and Taylor are live music promoters based in Preston. Founded in 2009 by Daniel Cuffe and Peter Taylor, their flagship events include Greenwich Music Time, Lytham Festival and the Scarborough Open Air Theatre. In 2017, Cuffe & Taylor joined the Live Nation Family.  Ben Hatton is Director of Theatre Touring for Live Nation's Cuffe and Taylor. Brian Reilly of PSI Production Services Ireland is located In Belfast and Dublin and holds Ireland’s largest stock of professional lighting equipment for hire or sale. Established in 1996, their team have provided technical solutions that meet the growing demand within the corporate, arts, and entertainment industries for high-quality events delivery.  Brian Reilly is Director of Production Services Ireland. -------------------------------------- FURTHER READING & RESOURCES:  Arts Advocacy Toolkit  https://mailchi.mp/c82ec42bc616/arts-advocacy-toolkit Arts Working Group Open Call Webinar Video Catch Up  https://mailchi.mp/553499e5f781/artsworkinggroup-webinarcatchup Arts Working Group Open Call Webinar Resources https://www.ticketsolve.com/blog/arts-working-group-open-call-webinar1/ Arts Working Group Q&A  https://www.ticketsolve.com/blog/arts-working-group-open-call-webinar-questions-and-answers/ Arts Working Group Recovery Toolkit: Module 1 Reopening with Clear Communications  https://mailchi.mp/24d1a01b137b/reopening-toolkit The Arts Marketing Association (AMA) are launching a new Service Provider membership It’s for organisations working to provide products and services in the arts, culture and heritage sector, and gives you high-quality access to their community of over 2000 members — including a listing in a new Service Provider Hub and opportunities to share the support you offer in a resource area. Register your interest to be among the first to hear more: https://www.a-m-a.co.uk/service-providers/ COVID-19 Venue Guidelines for Reopening Video  https://www.ticketsolve.com/blog/covid-19-venue-guidelines-video-resource/ ---------------------------------------- THE ARTS AND EVERYTHING IN BETWEEN PODCAST  It’s tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Every couple weeks join presenters as they interviews arts industry experts getting their take on the biggest issues facing the arts world today. There will be ideas to try, practical tips, lots of learning and of course - lots of laughs. If you work in theatres, venues, festivals or the arts and cultural sector this podcast is what you need! ---------------------------------------- WANT TO BE ON THE PODCAST If you have some great tips and tricks to share with the arts industry, we would love to have you on as a guest. To be a guest on the podcast, drop us an email on podcast@ticketsolve.com  ---------------------------------------- FOLLOW TICKETSOLVE  Facebook - www.facebook.com/Ticketsolving Twitter - twitter.com/ticketsolvers LinkedIn - www.linkedin.com/company/ticketsolve  Instagram - www.instagram.com/ticketsolve/

In this special episode of The Arts & Everything In Between Podcast, we look at the changing role of the marketer in the Arts and Cultural sector and identify mechanisms and resources to support new challenges and pressures that have faced managers during the Covid-19 outbreak. Cath Hume, CEO of the AMA (Arts Marketing Association) joins Lucy Costelloe, Head of Marketing at Ticketsolve to discuss the pressure facing marketing team currently and how to cope in a new climate.   ---------------------------------- TOPICS COVERED IN THIS EPISODE: Main Challenges facing marketers in the Arts and recognising the long term impact of Covid-19.  Forward planning around issues and concerns such as social distancing.  Looking at everything we’re asking our audience to do right now and also finding new ways to engage with audience members.  The 5 biggest challenges for marketers  Being strategic Skills development  Working from home  Building a network  Health and well-being -------------------------------------- FURTHER READING & RESOURCES:  Ticketsolve Whitepaper Creative Closure During Covid-19  AMA Support and Resources  AMA are pulling together free training and resources to help leaders find relevant information for the arts, culture, and heritage sector.  Coronavirus Support Group on Facebook which is open to all sector professionals, not exclusive to members, to share resources, ask questions and discuss ways to help each other.  Free Webinars  - AMA have made access to all of their webinars free during this challenging time.  Partner and Sector Resources  - Resource roundup which is updated on a daily basis.  AMA Resources - Opened up some of their Member Content to support the whole sector during this time.  Sector Activity to Inspire You  - AMA have pulled together some examples of great activity from across the arts, culture, and heritage sector which includes comms, social media, acts of kindness, and audience engagement.  Coronavirus Support Facebook Group  - Share questions, experience, support, and interact with each other.  Digital Heritage Lab - Full programme launch is taking place in June. Ahead of this, AMA are bringing additional support for small and medium organisations during these difficult times. This support is accessible from 20th April and includes webinars and 1:1 surgeries that are funded through the support of the National Lottery Heritage Fund.    Forward: Freelancer Development Programme - Forward is an online programme designed for freelancers – with pricing tiers to suit your current income, a flexible schedule to work around your time, and a focus on support, development and community.   Small Scale Development Programme  - The Small-Scale Development Programme has moved online-only and the content has been revised to address the pressing issues currently facing leaders of small organisations. The programme is subsidised by Arts Council England and AMA offer 3 price tiers to reflect your business’ current situation.   Culture Hive - AMAculturehive is a free online resource library for culture professionals that brings the collective intelligence of the sector together in one place – by you, for you.It’s run by the Arts Marketing Association (AMA) – a diverse team of people passionate about engaging the public in arts, heritage and culture. ---------------------------------------- THE ARTS AND EVERYTHING IN BETWEEN PODCAST  It’s tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Every couple weeks join Nick Stevenson as he interviews arts industry experts getting their take on the biggest issues facing the arts world today. There will be ideas to try, practical tips, lots of learning and of course - lots of laughs. If you work in theatres, venues, festivals or the arts and cultural sector this podcast is what you need! ---------------------------------------- WANT TO BE ON THE PODCAST If you have some great tips and tricks to share with the arts industry, we would love to have you on as a guest. To be a guest on the podcast, drop us an email on podcast@ticketsolve.com  ---------------------------------------- FOLLOW TICKETSOLVE  Facebook - www.facebook.com/Ticketsolving Twitter - twitter.com/ticketsolvers LinkedIn - www.linkedin.com/company/ticketsolve  Instagram - www.instagram.com/ticketsolve/

In this special episode of The Arts & Everything In Between Podcast, we focused on how social distancing will impact re-opening and what arts and cultural industry leaders need to be considering when planning for re-opening. Kai Abderdeen, General Theatre Manager of Princes Theatre, Aisling Coyle, Box Office and Sales Manager at The National Concert Hall and Ben Cannell, Front of House Manager with Hertford Theatre joined host Paul Fadden in discussing challenges around social distancing, and looked at some practical solutions that  venues, theatres and festivals might try when planning for re-opening.  ----------------------------------- TOPICS COVERED IN THIS EPISODE: How will two meters social distancing affect capacity for theatres, venue or festival? What does running costs for shows on reduced capacity mean and what are the implications? How will social distancing apply to casts on stage? What does lead in time for rehearsals now look like?? How should entry and exit plans be modified? How do first aid provisions need to be adjusted? How will intervals and the toilets be monitored and will there be a new process? How do we handle queues for bars and merchandise stands? Can we (and should we) look at Spain’s de-escalations plans for culture as a model? -------------------------------------- FURTHER READING & RESOURCES:   Recommended further reading to keep up to date on the latest developments in the sector - sign up to these newsletters: Ticketsolve Resources - https://www.ticketsolve.com/blog/resources-arts-and-cultural-organisations-covid-19/ AMA Resources Page - https://www.a-m-a.co.uk/coronavirus-covid-19-resources/ Tips for Working at Home - https://www.ticketsolve.com/blog/working-home-tips-and-advice-arts-industry/ Rubber Cheese Resources - https://www.rubbercheese.com/insights/useful-resources-for-the-attractions-and-travel-industry-during-the-covid-19-outbreak/ ---------------------------------------- THE ARTS AND EVERYTHING IN BETWEEN PODCAST  It’s tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Every couple weeks join Nick Stevenson as he interviews arts industry experts getting their take on the biggest issues facing the arts world today. There will be ideas to try, practical tips, lots of learning and of course - lots of laughs. If you work in theatres, venues, festivals or the arts and cultural sector this podcast is what you need! ---------------------------------------- WANT TO BE ON THE PODCAST If you have some great tips and tricks to share with the arts industry, we would love to have you on as a guest. To be a guest on the podcast, drop us an email on podcast@ticketsolve.com  ---------------------------------------- FOLLOW TICKETSOLVE  Facebook - www.facebook.com/Ticketsolving Twitter - twitter.com/ticketsolvers LinkedIn - www.linkedin.com/company/ticketsolve  Instagram - www.instagram.com/ticketsolve/

In this special episode of The Arts & Everything In Between Podcast, we heard from arts and cultural industry leaders and their thoughts on the next steps for venues as they begin to tentatively plan for the future - as uncertain as that may be. General Manager of The Civic Theatre, Niamh Ferry, Theatre Director of The Market Place Theatre, Vincent McCann, and Shows and Finance Manager of Ipswich Regent Theatre, Peter Ling, joined hosts Paul Fadden and Lucy Costello and explored how their venues are facing the current challenges, working to keep customers engaged and what they are doing to plan for the future and eventual re-openings.  ----------------------------------- TOPICS COVERED IN THIS EPISODE: A month into closures, what has changed? How do venues engage with audiences right now, especially being sensitive at this difficult time? Likely September for reopenings, but realistically what does that mean? Shifting messaging to “we can’t wait to welcome you back.” How to use data to segment your audience and understand which audiences will be the first to return.  How to best support artists and the community?  How might arts spaces be used in a creative way? Brochures versus Digital: which is better right now? Behaviours will change when audiences return, what to do to start prepping now?  -------------------------------------- FURTHER READING & RESOURCES:   Recommended further reading to keep up to date on the latest developments in the sector - sign up to these newsletters: Ticketsolve Resources - https://www.ticketsolve.com/blog/resources-arts-and-cultural-organisations-covid-19/ AMA Resources Page - https://www.a-m-a.co.uk/coronavirus-covid-19-resources/ Tips for Working at Home - https://www.ticketsolve.com/blog/working-home-tips-and-advice-arts-industry/ Rubber Cheese Resources - https://www.rubbercheese.com/insights/useful-resources-for-the-attractions-and-travel-industry-during-the-covid-19-outbreak/ ---------------------------------------- THE ARTS AND EVERYTHING IN BETWEEN PODCAST  It’s tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Every couple weeks join Nick Stevenson as he interviews arts industry experts getting their take on the biggest issues facing the arts world today. There will be ideas to try, practical tips, lots of learning and of course - lots of laughs. If you work in theatres, venues, festivals or the arts and cultural sector this podcast is what you need! ---------------------------------------- WANT TO BE ON THE PODCAST If you have some great tips and tricks to share with the arts industry, we would love to have you on as a guest. To be a guest on the podcast, drop us an email on podcast@ticketsolve.com  ---------------------------------------- FOLLOW TICKETSOLVE  Facebook - www.facebook.com/Ticketsolving Twitter - twitter.com/ticketsolvers LinkedIn - www.linkedin.com/company/ticketsolve  Instagram - www.instagram.com/ticketsolve/

In this special episode, we discuss how organisations can establish an effective response to the COVID-19 outbreak. This episode of The Arts & Everything In Between Podcast includes Robin Cantrill-Fenwick, Chief Executive of Baker Richards and David Reece, Director Consulting Services at Baker Richards. Both Robin and David talk about the different areas that arts organisations need to be considering now, they also chat through some of the challenges and opportunities that are available.  ----------------------------------- TOPICS COVERED IN THIS EPISODE: What are the challenges and opportunities for organisations at this time What should organisations be doing right now as an effective response What should you doing during this time Forecasting for when you are ready to open the doors Creating a Playbook to help strategies Segmenting your audiences in readiness for when you open  The good, the bad and the ugly of discounting  -------------------------------------- FURTHER READING & RESOURCES:   Recommended further reading to keep up to date on the latest developments in the sector - sign up to these newsletters: Baker Richards Insights: https://www.baker-richards.com/insights/ Quick video with practical suggestions of things to do right now: https://lnkd.in/e6sWasz  Arts Professional Series on Achieving Commercial Potential: https://www.artsprofessional.co.uk/magazine/baker-richards Join the Baker Richards Think About Pricing group on LinkedIn: https://www.linkedin.com/groups/3249965/ Follow Baker Richards on Twitter: @BakerRichards Ticketsolve Resources - https://www.ticketsolve.com/blog/resources-arts-and-cultural-organisations-covid-19/ AMA Resources Page - https://www.a-m-a.co.uk/coronavirus-covid-19-resources/ Tips for Working at Home - https://www.ticketsolve.com/blog/working-home-tips-and-advice-arts-industry/ Rubber Cheese Resources - https://www.rubbercheese.com/insights/useful-resources-for-the-attractions-and-travel-industry-during-the-covid-19-outbreak/ ---------------------------------------- THE ARTS AND EVERYTHING IN BETWEEN PODCAST  It’s tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Every couple weeks join Nick Stevenson as he interviews arts industry experts getting their take on the biggest issues facing the arts world today. There will be ideas to try, practical tips, lots of learning and of course - lots of laughs. If you work in theatres, venues, festivals or the arts and cultural sector this podcast is what you need! ---------------------------------------- WANT TO BE ON THE PODCAST If you have some great tips and tricks to share with the arts industry, we would love to have you on as a guest. To be a guest on the podcast, drop us an email on podcast@ticketsolve.com  ---------------------------------------- FOLLOW TICKETSOLVE  Facebook - www.facebook.com/Ticketsolving Twitter - twitter.com/ticketsolvers LinkedIn - www.linkedin.com/company/ticketsolve  Instagram - www.instagram.com/ticketsolve/

In this special episode, we discuss COVID-19, its effect on the arts sector and what help and guidance is out there for organisations, freelancers and anyone working in the arts. This episode of The Arts & Everything In Between Podcast includes Michelle Wright, Chief Executive of Cause4 and Programme Director of The Arts Fundraising and Philanthropy at Cause4. Michelle explained what guidance and advice is out there for the arts sector and how the industry will get through this.  ----------------------------------- TOPICS COVERED IN THIS EPISODE: How resilient is the arts industry? What support is out there for venues, galleries, freelancers etc.? How do you message donors at this time of uncertainty?  Approaches to strategy in crisis Tools organisations can use like the Ticketsolve Exchange Tool or the Spektrix Ticket Converter Tips for working at home (probably new to a lot of venue based people) -------------------------------------- FURTHER READING & RESOURCES:   Recommended further reading to keep up to date on the latest developments in the sector - sign up to these newsletters: Ticketsolve Resource https://www.ticketsolve.com/blog/resources-arts-and-cultural-organisations-covid-19/ AMA Resource Page https://www.a-m-a.co.uk/coronavirus-covid-19-resources/ Arts Fundraising and Philanthropy Power Hour sessions https://www.eventbrite.com/e/emergency-power-hour-tickets-100113209304 Advice for Organisations Who sell Tickets https://artsfundraising.org.uk/news/advice-arts-and-cultural-organisations-selling-tickets Tips for working at home - https://www.ticketsolve.com/blog/working-home-tips-and-advice-arts-industry/ Rubber Cheese Resources - https://www.rubbercheese.com/insights/useful-resources-for-the-attractions-and-travel-industry-during-the-covid-19-outbreak/ Ticketsolve Exchange Tool https://www.ticketsolve.com/blog/ticket-exchange-tool-helping-address-current-challenges-event-cancellations/ Spektrix Ticket Converter https://support.spektrix.com/hc/en-us/articles/360006701057 ---------------------------------------- THE ARTS AND EVERYTHING IN BETWEEN PODCAST  It’s tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Every couple weeks join Nick Stevenson as he interviews arts industry experts getting their take on the biggest issues facing the arts world today. There will be ideas to try, practical tips, lots of learning and of course - lots of laughs. If you work in theatres, venues, festivals or the arts and cultural sector this podcast is what you need! ---------------------------------------- WANT TO BE ON THE PODCAST If you have some great tips and tricks to share with the arts industry, we would love to have you on as a guest. To be a guest on the podcast, drop us an email on podcast@ticketsolve.com  ---------------------------------------- FOLLOW TICKETSOLVE  Facebook - www.facebook.com/Ticketsolving Twitter - twitter.com/ticketsolvers LinkedIn - www.linkedin.com/company/ticketsolve Instagram - www.instagram.com/ticketsolve/

This week’s The Arts & Everything In Between Podcast (episode 5), Nick will be chatting to Nick Kime, Tech Champion at the Digital Culture Network, about all things CRM and what questions you need to ask yourself before looking for a new system. Nick will go through his checklist for implementing digital strategies to help you best formulate your organisation’s digital approach using data as your guide.  ----------------------------------- TOPICS COVERED IN THIS EPISODE: What is the Digital Culture Network  What is CRM 4 key elements to understanding how CRM can work for your organisation What CRM platform should you be using Tips on how to go about answering these key questions -------------------------------------- FURTHER READING & RESOURCES:   Recommended further reading to keep up to date on the latest developments in the sector - sign up to these newsletters: Digital Culture Network – Our monthly update of activity, recommendations and events - https://www.artscouncil.org.uk/digital-culture-network/join-digital-culture-network Digital Things is a bimonthly newsletter covering a whole range of topics around digital technology and digital engagement within arts and culture. (Alec Ward, London Museum Development) - https://mailchi.mp/2f1dab5d4d9e/digitalthings Cultural Digital is a weekly rounding up all the digital/tech developments that Chris comes across in the world of the arts, museums, culture, heritage, and creativity. (Chris Unitt, One Further) - https://www.culturaldigital.com/ The Digital Snapshot is sent every two weeks with the latest, most important news from the social media and digital world - as relevant to the arts, culture and heritage sectors. (Katie Moffat, The Audience Agency) - https://www.theaudienceagency.org/newsletters ---------------------------------------- THE ARTS AND EVERYTHING IN BETWEEN PODCAST  It’s tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Every couple weeks join Nick Stevenson as he interviews arts industry experts getting their take on the biggest issues facing the arts world today. There will be ideas to try, practical tips, lots of learning and of course - lots of laughs. If you work in theatres, venues, festivals or the arts and cultural sector this podcast is what you need! ---------------------------------------- WANT TO BE ON THE PODCAST If you have some great tips and tricks to share with the arts industry, we would love to have you on as a guest. To be a guest on the podcast, drop us an email on podcast@ticketsolve.com  ---------------------------------------- FOLLOW TICKETSOLVE  Facebook - www.facebook.com/Ticketsolving Twitter - twitter.com/ticketsolvers LinkedIn - www.linkedin.com/company/ticketsolve Instagram - www.instagram.com/ticketsolve/

Creating anticipation and excitement around new exhibitions is an important part of arts marketing. But how do we go about doing this before our organisation is established? This week, Lucy chats to Benedict Schlepper-Connolly from Museum of Literature Ireland about the collaboration between the National Library of Ireland and University College Dublin. Benedict dives into the branding and identity process of MoLI as well as offering listeners an insight into some of the challenges MoLI faced and is now facing since opening its doors in September 2019.  -----------------------------------  TOPICS COVERED IN THIS EPISODE: Museum of Literature Ireland as the new home for the world’s greatest storytellers.  Creating a brand and an identity for a cultural organisation to audiences before opening to the public.  Challenges and barriers facing new cultural organisations today.  RadioMoLI, MoLI’s inhouse digital radio station.  ----------------------------------------  THE ARTS AND EVERYTHING IN BETWEEN PODCAST It's tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Every couple weeks join Nick Stevenson as he interviews arts industry experts getting their take on the biggest issues facing the arts world today. There will be ideas to try, practical tips, lots of learning and of course - lots of laughs. If you work in theatres, venues, festivals or the arts and cultural sector this podcast is what you need!  ----------------------------------------  WANT TO BE ON THE PODCAST  If you have some great tips and tricks or have an idea for a topic you'd like to learn more about or share with the arts industry, drop us an email on podcast@ticketsolve.com ----------------------------------------  FOLLOW TICKETSOLVE Facebook - www.facebook.com/Ticketsolving Twitter - twitter.com/ticketsolvers LinkedIn - www.linkedin.com/company/ticketsolve  Instagram - www.instagram.com/ticketsolve/

What makes one of the largest production houses in the UK tick? This week Nick chats to Iain Christie from Liverpool’s Royal Court and learns how they have managed to break down barriers between themselves and their audiences and used that engagement (plus some other unique strategies) to maximise revenue. Iain also shares how Liverpool’s Royal Court planned and executed the theatre’s most recent major redevelopment work. ----------------------------------- TOPICS COVERED IN THIS EPISODE: Liverpool’s Royal Court’s major redevelopment  How to go about raising funds for a redevelopment project How to get audiences interested in what you do  Changing the audience perception of traditional theatre  Ticketing and audiences are only one part of the business How to maximise revenue using different strategies  ---------------------------------------- THE ARTS AND EVERYTHING IN BETWEEN PODCAST  It’s tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Every couple weeks join Nick Stevenson as he interviews arts industry experts getting their take on the biggest issues facing the arts world today. There will be ideas to try, practical tips, lots of learning and of course - lots of laughs. If you work in theatres, venues, festivals or the arts and cultural sector this podcast is what you need! ---------------------------------------- WANT TO BE ON THE PODCAST If you have some great tips and tricks or have an idea for a topic you’d like to learn more about or share with the arts industry, drop us an email on podcast@ticketsolve.com  ---------------------------------------- FOLLOW TICKETSOLVE  Facebook - www.facebook.com/Ticketsolving Twitter - twitter.com/ticketsolvers LinkedIn - www.linkedin.com/company/ticketsolve Instagram - www.instagram.com/ticketsolve/

It’s tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Every couple weeks join Nick Stevenson as he interviews arts industry experts getting their take on the biggest issues facing the arts world today. There will be ideas to try, practical tips, lots of learning and of course - lots of laughs. If you work in theatres, venues, festivals or the arts and cultural sector this podcast is what you need! ----------------------------------- TOPICS COVERED IN THIS EPISODE: Introduction to the podcast Why are we doing the podcast Who is the podcast for  Sneak peak into Episode 2 How to become a guest on the podcast ---------------------------------------- WANT TO BE ON THE PODCAST If you have some great tips and tricks to share with the arts industry, we would love to have you on as a guest. To be a guest on the podcast, drop us an email on podcast@ticketsolve.com  ---------------------------------------- FOLLOW TICKETSOLVE  Facebook - www.facebook.com/Ticketsolving Twitter - twitter.com/ticketsolvers LinkedIn - www.linkedin.com/company/ticketsolve Instagram - www.instagram.com/ticketsolve/

This week’s The Arts & Everything In Between Podcast (episode 2), Nick & Lucy chat to James Akers, Tech Champion at the Digital Culture Network, about all things digital. James will go through his checklist for implementing digital strategies to help you best formulate your organisation’s digital approach using data as your guide.  ----------------------------------- TOPICS COVERED IN THIS EPISODE: What is the Digital Culture Network  Where are you capturing your data  Go offline to map your digital approach  Who has access to your data  What do you report on and how does this align to your organisational vision What is the point of your website How do you track web behaviour Are your systems integrated What marketing activity works Do you experiment -------------------------------------- FURTHER READING & RESOURCES:   Recommended further reading to keep up to date on the latest developments in the sector - sign up to these newsletters: Digital Culture Network – Our monthly update of activity, recommendations and events - https://www.artscouncil.org.uk/digital-culture-network/join-digital-culture-network Digital Things is a bimonthly newsletter covering a whole range of topics around digital technology and digital engagement within arts and culture. (Alec Ward, London Museum Development) - https://mailchi.mp/2f1dab5d4d9e/digitalthings Cultural Digital is a weekly rounding up all the digital/tech developments that Chris comes across in the world of the arts, museums, culture, heritage, and creativity. (Chris Unitt, One Further) - https://www.culturaldigital.com/ The Digital Snapshot is sent every two weeks with the latest, most important news from the social media and digital world - as relevant to the arts, culture and heritage sectors. (Katie Moffat, The Audience Agency) - https://www.theaudienceagency.org/newsletters ---------------------------------------- THE ARTS AND EVERYTHING IN BETWEEN PODCAST  It’s tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Every couple weeks join Nick Stevenson as he interviews arts industry experts getting their take on the biggest issues facing the arts world today. There will be ideas to try, practical tips, lots of learning and of course - lots of laughs. If you work in theatres, venues, festivals or the arts and cultural sector this podcast is what you need! ---------------------------------------- WANT TO BE ON THE PODCAST If you have some great tips and tricks to share with the arts industry, we would love to have you on as a guest. To be a guest on the podcast, drop us an email on podcast@ticketsolve.com  ---------------------------------------- FOLLOW TICKETSOLVE  Facebook - www.facebook.com/Ticketsolving Twitter - twitter.com/ticketsolvers LinkedIn - www.linkedin.com/company/ticketsolve  Instagram - www.instagram.com/ticketsolve/