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The American Drycleaner Podcast
12 minutes | Aug 10, 2022
Brian Johnson of the Drycleaning & Laundry Institute (DLI) joins us to examine the value of taking part in virtual and in-person continuing educational opportunities.
12 minutes | Jun 7, 2022
Pleasantly Surprising Customers
Kyle Matthews of Detroit’s Janet Davis Cleaners offers ideas and outlooks for boosting the customer experience in your store, making you the only cleaner your clients consider.
11 minutes | Apr 12, 2022
Making the Most of a Trade Show
Messe Frankfurt’s Greg Jira joins us to discuss the benefits of attending industry trade shows, including ways to prepare prior to the event to get the most out of your time there. We also get a preview of Clean Show 2022.
14 minutes | Feb 8, 2022
Cleaners, Raise Your Prices!
Kermit Engh of Methods for Management explores why dry cleaners should not be afraid to raise prices when their own cost of production is on the rise. We discuss reasons why most customers will understand this trend, as well as strategies for dealing with those who don’t.
18 minutes | Dec 15, 2021
Building a Cohesive Staff
Jeff Jordan of Fabritec International shares ways he’s found to form a team atmosphere in a business. We discuss why it’s important in a drycleaning company, the role of management in fostering this feeling in a plant, and how to avoid common morale killers.
19 minutes | Oct 13, 2021
Building Up Your Online Reputation
Dave Coyle of Maverick Drycleaners joins us to explore online reputation management — what it is, why it’s important and what dry cleaners can do to make sure they are putting their best foot forward online to attract and keep customers.
17 minutes | Aug 11, 2021
Succession Planning: Becoming Your Dry Cleaner's Next Leader
Monika Manter of Balfurd Dry Cleaners discusses growing into a leadership role in a family business, the decisions that need to be made along the way and, when the time comes, how to make a smooth transition for everyone involved.
19 minutes | Jun 16, 2021
What It Takes to Create a Drycleaning Plant
Jon Simon of Parkway Custom Drycleaning shares his experiences of starting a new plant, from selecting the location to moving his operations to setting up shop — along with the surprises he found along the way.
18 minutes | Apr 13, 2021
Dealing With Difficult Customers
Brian Butler, president of Dublin Cleaners, joins us to discuss how to deal with customer complaints, including ways to train your staff to deal with customer claims, methods to avoid conflict with customers, what to do when conflict is unavoidable, and more.
20 minutes | Feb 9, 2021
Selling Young Adults on Dry Cleaning's Value
Jennifer Marquardt, a partner in Arthur’s Executive Cleaners, shares her experiences of adding young adults to her client base — including what they’re looking for, what they expect and what they might not know a cleaner can do.
8 minutes | Dec 15, 2020
Being Charitable: Doing Great Works for the Community
Tom Zengeler, president of Zengeler Cleaners, discusses the value of charity drives — how to start them, how to operate them and what they can mean for both your community and your cleaning business.
15 minutes | Nov 11, 2020
Marketing: How to Stand Out In a Crowded Field
Diana Vollmer, a managing director and senior consultant for Ascend Consulting Group, joins us to discuss the importance of marketing for dry cleaners in any type of economic condition, what goes into a successful campaign and more.
15 minutes | Oct 14, 2020
Offering Wash-Dry-Fold: Expanding Services in the Casual Era
Joel Jorgensen, VP of Sales for Girbau North America, discusses the advantages that offering or expanding your company's wash-dry-fold services can bring during these uncertain times.
11 minutes | Aug 12, 2020
Workplace Safety 101: Guidelines, Cleanup Time, and Using Good Sense
Brian Cass, co-owner of Martinizing Metro Milwaukee, shares some practical daily, weekly and other tips for keeping the drycleaning workplace safe and clean.
16 minutes | Jul 13, 2020
To Buy or to Lease: Compare the Differences
Listen as Joe Hebeka, owner of The Belding Group, talks about both sides of the equation: buying and leasing a garment care property. "It's all about the cash flow," Hebeka says, "look at every situation individually."
15 minutes | Jun 8, 2020
Workplace Security 101: What to Do, How to Do It, and Why You Should
Security begins with the garment care location. Alex Yearout, owner of Complete Cleaners, discusses leadership, the power of a smile, having lighting to reassure clients and staff, and using video to solve "the mysteries of missing pieces." Security, he adds, is about providing a safe workplace.
12 minutes | May 11, 2020
Counter Dream Team: Be Unforgettable to Clients at the Front Counter
Coaching, collaboration and teamwork help create an unforgettable front counter team, relates Todd Ofsink, CEO of Todd Layne Cleaners. To nurture that customer-first mentality, he says it's sort of like being a parent. And he's looking for that caring, special person who can shine at the front counter.
19 minutes | Apr 24, 2020
Diversify With CRDN and Stay Essential
DIVERSIFICATION IS CRITICAL TODAY MORE THAN EVER. Learn how CRDN trains and helps dry cleaners diversify the services they provide. CRDN is the largest textile and electronics restoration franchise network in the world with 152 locations throughout the US, Canada, and the UK, and we’re growing! CRDN franchise partners have been providing emergency response as a formalized network for 19 years, working with policyholders, insurance representatives, and contractors to restore peace of mind after a disaster. Learn more now about how you can diversify with CRDN and be considered an essential service, allowing you to be in demand in the best and worst of times. CRDN offers an experienced home office team ready to provide you with support from day one! Listen, learn and call today.
15 minutes | Apr 14, 2020
Having Backup Equipment: If You Have One, You Have None
Let redundancy permeate your cleaning operation and all throughout your business, relates Zach Kinzer, owner of Bridgestone Cleaners. He describes having backup coverage in equipment and people as the key. Always "be able to flow," he says.
14 minutes | Mar 10, 2020
Opening New Channels: Lockers, Kiosks
Consumer habits have changed. It's a convenience-first society today, says Wayne Wudyka, CEO of The Huntington Company, the Martinizing franchise and CRDN. He talks about new opportunities for owners to diversify. One he calls, "Life-changing." Find out why.
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