Anita Punjabi: Customer Experience in Ghana, running Sunshine Salad Bar during COVID-19 and 20 years in the Restaurant Business
Anita Punjabi is the amazing owner of Sunshine Salad Bar...a restaurant that offers a warm, welcoming atmosphere, friendly staff, huge portions and of course..excellent salads! Anita joins me to discuss everything from customer experience, COVID-19 to her experience running a business a restaurant in Ghana for the last 20 years. Anita's insight into employee training and it's contribution to the longevity of her business is definitely worth listening to. Customer service and Customer Experience in Ghana faces so many challenges but Anita seems to have found a way to make it work for her. She also tells us about a new product she's been working on that will soon be available to adventurous home cooks during this pandemic. This episode is powered by Bawoni Consult, a customer experience agency located in Accra, Ghana. Bawoni provides customer experience and customer service resources to businesses. Our core services include online courses, training and development. We also provide business advisory services for businesses interested in Customer experience development.
