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Josh Carnavas is the Managing Director of Brisbane Camperland, a successful family business that has risen above many hardships within a tough industry, especially early on in its development. In this week’s episode, Adrian and Josh chat about the importance of taking time away from a business, in order to make good business decisions. They discuss the advantages and pitfalls of working with family.  The pair also discuss the ever-important topic of emerging technology, in particular tech destined to reshape the caravanning industry.  Over the next few Mondays, join Adrian Easdown as revisits episodes that highlight important information gathered from inspirational leaders. The episodes have been selected in hope of helping business owners navigate the uncertain times we are facing. Also, in this episode Josh and Adrian discuss:  The Whirlpool Analogy Methods to help staff embrace change The share economy from a trade perspective Being wary of trying to cater to all market segments The role augmented reality will play in caravan sales Important actions to take before joining the family business   Links  Brisbane Camperland 

Karl Heyman is the CEO of Family Parks Australia & New Zealand, a network of pet friendly holiday parks that celebrate having a point of difference. Before moving to Australia, Karl worked for the Caravan Club in the UK. The Caravan Club (now the Caravan and Motor Home Club) is a 107-year-old club with traditional values, turning over 100 million pounds a year, boasting over 400 thousand members across approximately 250-270 parks in England, Scotland, Wales and Republic of Ireland. In this week’s episode of ‘That Bad Review’ podcast series, we revisit Adrian and Karl’s chat about the need for parks to have a point of difference. Also highlighted in this episode is the benefits of partnerships, as well as the damage that can be done if service providers don’t handle customer complaints effectively.   Over the next few weeks, join Adrian Easdown as revisits episodes that highlight important information gathered from inspirational leaders. The episodes have been selected in hope of helping business owners navigate the uncertain times we are facing across the globe. In this episode Adrian and Karl also discuss:  The importance of travel to a younger generation Ensuring you give back to the planet when travelling How to set yourself up for life by getting the basics right Karl’s love of craft beer and the rapidly growing industry in Australia The sheer size and benefits to members of the Caravan Club in the UK Similarities and disparities between the Caravan Park Industry in Australia and the UK The importance of asking questions, making people laugh and volunteering your time  Links  Karl Heyman’s LinkedIn Profile  Email Karl at ceo@familyparks.com.au   Family Parks Website   The Caravan and Motorhome Club UK   Sunshine Glamping Parks website  

Peter Buttigieg is the CEO and Founder of RMS, a global Cloud Software Company that specialises in software solutions. With 35+ years’ experience, Peter has witnessed the rapid transition into the digital age and countless technological changes. Throughout his career, Peter's main role has been introducing such advancements to the public and encouraging involvement. Business owners across the globe are searching for new and innovative ways to adapt to rapid periods of change. There are new exciting technological changes on the horizon within every industry, especially within the hospitality industry. From customer check-in kiosks to revolutionary data input systems, we’re heading full pelt into the 21st Century. Business owners within the hospitality industry are embracing technology and understanding the importance of having an online presence. In this week’s episode of 'That Bad Review' podcast series, Peter and Adrian dive into the trials and tribulations of being at the forefront of a tech revolution. They discuss the challenges hospitality is facing when it comes to technology, how technology is simplifying how we do business, and what we as an industry can do to stay ahead of the curve. Over the next few Mondays, join Adrian Easdown as revisits episodes that highlight important information gathered from inspirational leaders. The episodes have been selected in hope of helping business owners navigate the uncertain times we are all facing. Adrian and Peter also discuss: How Peter got into the software engineering space What PCs used to be like, and how they’re more valuable now than ever Educating others on how to adapt to change How the internet revolutionised the world The challenges Peter has faced within the industry Foreseeing the future to avoid catastrophe The new 5G wave and the mobility of technology The unexpected breakdown at RMS Implementing feedback The changing tech expectations of guests Persistence as the key to success Links Peter's LinkedIn Profile RMS Website

While it’s possible to set out the path we would like our lives to take, if there is one thing that is certain, life has a tendency to throw out curve-balls when we least expect it. This has been highlighted for every person, in almost every country across the world. We have been served a curve-ball of unprecedented proportions, one that is impacting us on a global scale.  We are facing an industry disruption unlike anything we have witnessed in our lifetimes.  On this week’s episode of the ‘That Bad Review’ podcast series, we revisit Adrian’s chat with Steven Wright, the CEO of BIG4 Holiday Parks, focused on dealing with industry disruption.  Steven shares his views around the best way to tackle unexpected situations, urging listeners to consider possible scenarios the circumstances present. Being adaptable and flexible during such times, Steven explains, will often open up a world of possibilities.   Over the next few Mondays, join Adrian Easdown as revisits episodes that highlight important information gathered from inspirational leaders. The episodes have been selected in hope of helping business owners navigate the uncertain times we are all facing. In this episode, Steven and Adrian also discuss:  Steven’s extensive career and his high-profile roles in organisations such as the Richmond Football Club, The Grand Prix, the Brisbane Lions Football Club, Tourism & Events Queensland and one of his most enjoyable roles as a stay at home Dad. The effects of population density and changing demographics The need for competitors to work together for the benefit of the industry Building consumer confidence The marketing benefits of mutually beneficial partnerships Review Pro and Global Review Index (GRI) scores Dynamic pricing and revenue management Data collection and offering tailor made experiences   Links Steven Wrights LinkedIn Profile  Big 4 Holiday Parks  Review Pro & GRI scores      

This week on the ‘That Bad Review’ podcast series, we present the third episode in the Southern NSW, Visitor Economy Bushfire Recovery Summit podcast series. Episode three begins with a conversation between Adrian and Graeme Haycraft.  Graeme was instrumental in the tourism recovery efforts on behalf of the Murrindindi and Mitchell Shire Councils, after the Black Saturday Fires of 2009. Graeme shares some great advice, based on his own experience in crisis management and disaster recovery processes. In the second half of the podcast, Adrian chats with Jeremy Wilshire, the Major Events Manager for Destination Wollongong. Jeremy was the MC at the Bushfire Recovery Summit. Throughout the event, Jeremy encouraged attendees to contribute their ideas to an action wall. At the end of the event, the ideas were collated into topics and discussed. These ideas formed the basis of feedback from the summit, which was provided to the appropriate government organisations. Jeremy and Adrian discuss some of this feedback on the podcast episode. Each Monday, join Adrian Easdown as he has enlightening chats with leaders within the accommodation, tourism & hospitality industries around the globe, on the first podcast of its kind in the southern hemisphere. If you own, manage or work in the tourism and hospitality industry, or own a retail business, especially if you have been affected by any kind of natural disaster or catastrophic event, this is one podcast you won’t want to miss. Links to resources and additional information RENSW website – A central platform that hosts a range of bushfire recovery resources distributed by local, state and national organisations. The information collated on this website is available to assist in locally-led recovery processes. Visit the website for information and resources on available support, promotional campaigns and more. Graeme Haycraft LinkedIn Profile Jeremy Wilshire LinkedIn Profile Adrian Easdown LinkedIn Profile ‘Now’s the time to Love NSW’ Marketing Campaign ‘Holiday Here This Year’ Marketing Campaign Destination NSW Tourism Recovery Package Destination NSW Presentations and information from the Bushfire Recovery Summit Black Saturday Fires of 2009 – Marysville & King Lake Regions Destination Southern NSW Destination Sydney Surrounds South READ more about the podcast interview via this link

Richard Beere is the Managing Director ofFastrak Asian Solutions and the Chair of Destination Southern New South Wales. With over 40 years’ experience working in the Tourism Industry, Richard possess a wealth of knowledge. Adrian was keen to chat with Richard, and hear what advice he has for industry stakeholders. Richard’s insights are even more valuable at this period in time, as we navigate through uncharted waters, not only within the tourism industry, but throughout every industry across the world. In this week’s episode of the ‘That Bad Review’ podcast series, Richard provides some great advice to business owners, on how to ensure products are the best fit for target markets. Adrian and Richard discuss the difference between marketing to domestic travellers’ verses visitors from overseas. Richard explains the need to diversify offerings, and how doing so helps to build resilience. They have a great chat about the holistic circle, and what is driving consumerism within the industry. Each Monday, join Adrian Easdown as he has enlightening chats with leaders within the accommodation, tourism & hospitality industries around the globe, on the first podcast of its kind in the southern hemisphere. If you own, manage or work within the accommodation, tourism & hospitality industries or any kind of service-based business, this is one podcast you won’t want to miss. Additional topics discussed on this week’s episode: Highlights from Richard’s career in tourism Destination Southern NSW’s role within the industry Marketing to the domestic and international traveller Recognising but not judging difference Unique Selling Propositions Accessing data to help identify opportunities within markets The value of inhouse target market research vs general statistics Evaluating business constraints Limiting business potential Making changes to capitalise on existing markets Technology’s role in reducing costs for tourism operators Bragging rights and conversational currency Voluntourism – the feel-good tourism experience Building back better after crisis Defining success and following passions   Episode Links Richard Beere’s LinkedIn profile Email Richard via rbeere@fastraksolutions.com.au Fastrak Asian Solutions website Destination Southern NSW website   READ more about the podcast episode featuring Richard Beere

This week on the ‘That Bad Review’ we present the second episode in the Southern NSW, Visitor Economy Bushfire Recovery Summit podcast series. Episode two begins with a conversation between Adrian and Shannan Perry-Hall. Shannon is the Recovery Action Team Lead - Economic & Tourism, and the Acting Tourism Manager at Shoalhaven City Council. Shannon and Adrian have a great conversation around communication. They discuss how effective and open, two-way communication is vital in times of crisis. Shannon also shares some important recovery tips for operators and the best way to keep up to date with all the information that is being shared. The second half of the episode introduces three industry leaders from the south coast, The three industry leaders I chat with next are, Daniel Murphy, the Manager for Economic Development at Bega Valley Shire Council, Tim Booth, the Manager for Tourism & Events at Eurobodalla Shire Council  and Anthony Osborne, the Managing Director of Destination Agency. The men share their views around what support is needed in the affected areas and how businesses can take a proactive approach to ensure the quickest recovery period possible. The group also reiterate the importance of consistent messaging and open communication. Each Monday, join Adrian Easdown as he has enlightening chats with leaders within the accommodation, tourism & hospitality industries around the globe, on the first podcast of its kind in the southern hemisphere. If you own, manage or work in the tourism and hospitality industry, or own a retail business, especially if you have been affected by any kind of natural disaster or catastrophic event, this is one podcast you won’t want to miss. Links to resources and additional recovery information RENSW – A central platform that hosts a range of bushfire recovery resources and communication distributed by local, state and national organisations. The information collated on this website is available to assist in locally-led recovery processes. Visit the website for information and resources on available support, promotional campaigns and more. Shannan Perry-Hall LinkedIn Profile perry-hall@shoalhaven.nsw.gov.au Tim Booth LinkedIn Profile Daniel Murphy LinkedIn Profile Anthony Osborne LinkedIn Profile Adrian Easdown LinkedIn Profile Australian Tourism Data Warehouse (ATDW) Destination NSW Tourism Recovery Package  Presentations and information from the Bushfire Recovery Summit Destination NSW ‘Now’s the time to Love NSW’ Marketing Campaign ‘Holiday Here This Year’ Marketing Campaign Destination Southern NSW Destination Sydney Surrounds South Sign up for Shoalhaven’s Tourism Industry Newsletter - tourismmarketing@shoalhaven.nsw.gov.au Read the more about the topics discussed in the episode via this link 

To celebrate the 100th episode of ‘That Bad Review’ podcast series, Adrian chats with Australian actor, musician, long-standing TV host and more recently holiday park owner, Frankie J Holden. Frankie shares his experience around falling in love with the caravan and camping industry, while hosting the TV series ‘What’s Up Downunder’. “We would travel all over Australia and visit wonderful places, and go and stay in some wonderful parks”, Holden explains. Before hosting the show, Frankie explains, that his exposure to the Caravan and Camping Industry was limited. However, his passion grew and eventually led to his co-ownership of Tathra Beachside Holiday Park. On first impression, Frankie thought many park owners were a bit rough around the edges. In time, Frankie came to realise how intelligent and business savvy people managing holiday parks are. Acknowledging it to be a very challenging yet extremely rewarding profession. Also, on this week’s special 100th episode, Frankie and Adrian chat about the role the caravan and camping industry plays in reconnecting people, with each other as well as with nature. They discuss the future of holiday parks and how they are becoming more like resorts. Frankie explains how many parks now offer the basics right through to luxury options, catering to an extensive range of customer needs and wants. “It was great to chat with Frankie for the podcasts 100th episode,” explains Easdown. “He has a lot of life experience, which results in bucket loads of great advice to share with others.” Other topics discussed with Frankie on the 100th episode: What’s on offer at Frankie’s holiday park - Tathra Beachside Maintaining a work-life balance Mum & Dad park owners vs corporate entities Having a point of difference Not sweating the small stuff Episode links Frankie J Holden LinkedIn Profile Tathra Beachside Website Email Tathra Beachside - info@tathrabeachside.com.au Country to the Coast Music Festival – 22nd to 27th April 2020 What’s Up Downunder – TV Series More information on the special 100th episode featuring Frankie J Holden via this link 

In February 2020, a Visitor Economy Bushfire Recovery Summit, was held on the South Coast of NSW, in the wake of a prolonged and devastating bushfire period. The event focused on sharing strategies to support communities through a locally-led recovery process. The event also provided a platform for attendees to communicate the needs of local and regional business owners. Adrian was commissioned to capture key messages from the bushfire recovery summit. The content was produced into podcast episodes, highlighting actions business owners can take to stay informed, find support and rebuild. Episode one of the podcast series begins with an interview with event host  Sean Haylan, the General Manager of DSNSW. Sean explains the role of Destination Networks during crisis periods, and why locally-led recovery processes are key in rebuilding communities. Adrian and Sean talk about the readiness of local areas to welcome visitors, and how to reactive local economies. Adrian also catches up with Steve Rosa, the Group Manager for Tourism & Economic Development at Destination Southern Highlands. Steve’s local government area was hit by two major fire fronts, severely impacting the region. Steve shares some great local initiatives that have been instrumental in the region’s recovery to date. He explains how local businesses in his community have worked together to put the Southern Highlands back on the tourist map. Make sure you tune into the podcast episode to hear some really useful, practical advice for business owners, designed to assist during locally-led recovery periods. Also discussed in this bushfire recovery summit episode: Different levels of assistance available Authentic communication and messaging Managing visitor expectations Tourism & Hospitality Industry as a major economic driver Taking advantage of promotional campaigns Proactive approaches to bushfire recovery efforts Read the full new article via this link Links to resources and additional information RENSW – A central platform that hosts a range of bushfire recovery resources distributed by local, state and national organisations. The information collated on this website is available to assist in locally-led recovery processes. Visit the website for information and resources on available support, promotional campaigns and more. Destination Southern NSW Sean Haylan LinkedIn Profile Destination Sydney Surrounds South Steve Rosa LinkedIn Profile Destination Southern Highlands Destination NSW Tourism Recovery Package Presentations and information from the Bushfire Recovery Summit Black Saturday Fires of 2009 – Marysville & King Lake Regions Contact Adrian to discuss a Podcast Media Partnership for your next event

Episode three of the Southern NSW, Visitor Economy Bushfire Recovery Summit - Podcast Series, begins with podcast host Adrian Easdown chatting with Graeme Haycraft.  Graeme was instrumental in leading the tourism recovery efforts on behalf of the Murrindindi and Mitchell Shire Councils, after the Black Saturday Fires of 2009. Graeme shares some great advice, based on his own experience in crisis management and disaster recovery processes. In the second half of the podcast, Adrian chats with Jeremy Wilshire, the Major Events Manager for Destination Wollongong. Jeremy was the MC at the Bushfire Recovery Summit. Throughout the event, Jeremy encouraged attendees to contribute their ideas to an action wall. At the end of the event, the ideas were collated into topics and discussed. These ideas formed the basis of feedback from the summit, which was provided to the appropriate government organisations. Mental Health Support Graeme grew up in the Kinglake and Marysville area, which was devastated by the 2009 Black Saturday Fires. He returned to the area to assist in the bushfire recovery process. Graeme shares a firsthand account of his experience and the knowledge gained through his involvement. In particular, Graeme describes the need for adequate emotional support for people affected by the fires. Graeme explains how the lengthy period over which the catastrophe unfolded, wreaked havoc within the communities. People were evacuated multiple times, with the end result being widespread devastation. People were and still are traumatised, enduring unpredictable and extreme, high and low levels of emotion. Graeme stresses the need for appropriate emotional and mental support for people during times of crisis. Keeping Community Spirit High Graeme provides some insights into why it is imperative to keep the spirits of community members elevated. He describes how, due to the nature of the disaster, everywhere residents looked, all they saw was devastation. To combat the sense of helplessness, Graeme describes how events were organised in an effort to temporarily distract people from the hardships they faced, and provide them with moments of happiness. Graeme shares stories of surprise concerts put on by international bands and special guest appearances at community gatherings. These types of events did wonders for the community, significantly lifting the spirits of everyone who attended and providing a sense of hope for the future. Access to Recovery Resources Adrian and Jeremy have a great chat around the action wall that was created by summit delegates. They agree that a major concern for attendees is access to support and resources. Jeremy reiterates the need for operators to be proactive in their approach to recovery, by seeking out available support. He acknowledges that there may be restrictions on the type of assistance available, but urges business owners to explore the options. Jeremey provides a comprehensive list of places people can begin their search, such as Service NSW and local business support organisations. The over-arching message from all the speakers on the day, was not to wait for funding support. Due to the sheer size of the area directly and indirectly affected by the bushfires, there may not be enough funding to support everyone’s needs. Instead, communities are encouraged to work together to attract visitors back to their regions, and take advantage of local, regional, state and national promotional campaigns. Jeremy encourages business owners to do the ground work, discover what’s out there and tap into a combination of programs that are being run. Whether it be from the private sector or public sector, there are avenues of assistance and it’s up to each operator to decide which ones are most relevant to them. Links to resources and additional information RENSW website – A central platform that hosts a range of bushfire recovery resources distributed by local, state and national organisations. The information collated on this website is available to assist in locally-led recovery processes. Visit the website for information and resources on available support, promotional campaigns and more. Graeme Haycraft LinkedIn Profile Jeremy Wilshire LinkedIn Profile Adrian Easdown LinkedIn Profile ‘Now’s the time to Love NSW’ Marketing Campaign ‘Holiday Here This Year’ Marketing Campaign Destination NSW Tourism Recovery Package Presentations and information from the Bushfire Recovery Summit Black Saturday Fires of 2009 – Marysville & King Lake Regions Destination NSW Destination Southern NSW Destination Sydney Surrounds South Listen to Episode 1 - Bushfire Recovery Summit Podcast Series – Locally-Led Recovery, Reactivating Local Economies & Building Better Futures Listen to Episode 2 - Bushfire Recovery Summit Podcast Series – Communication is Key, Recovery Tips for Operators & Consistent Messaging

Episode two of the Southern NSW, Visitor Economy Bushfire Recovery Summit, Podcast Series begins with a conversation between podcast host Adrian Easdown and Shannan Perry-Hall. Shannon is the Recovery Action Team Lead - Economic & Tourism, and the Acting Tourism Manager at Shoalhaven City Council. Communication is Key Adrian and Shannan discuss the vital role open communication plays in times of crisis, acknowledging that operators can become easily overwhelmed with the volume of information available. Part of Shannan’s role, is to break down the information into digestible pieces, and make it available to business owners. Shannan explains how this information is disseminated, and points out that it’s not just industry stakeholders who are seeking clarification. The public are also sifting through information, in an effort to establish when regions are ready to re-welcome visitors. Shannan highlights that communication is a two-way street, sharing that operators and visitors are keen to have their needs heard. By understanding these needs, Shannan can advocate for these groups and provide sought after guidance to government agencies. By actively and successfully feeding information up the line, to the right people, Shannan hopes what trickles back down, is what the people on the ground need. Recovery Tips for Operators Shannan outlines key opportunities that business owners can take advantage of, to assist them during the recovery process. Shannan explains that the number one priority for operators is to make sure they have a product listing on the Australian Tourism Data Warehouse (ATDW). Listings on the platform can be automatically pulled through to the websites of local and state government agencies, allowing business owners to benefit from an extensive range of high-level, marketing activity. The second tip, is to leverage as many social media campaigns as possible, by ensuring the use appropriate hashtags.  Shannan shares a number of campaigns available at a local, state and national level, that operators can participate in by using the associated hashtags. Thirdly, Shannan encourages listeners to sign up to newsletters from their local councils. The advantage of this, is that people in roles like Shannan’s are able to break down the confusing information, ensuring clarity and relevancy for subscribers. Shannan reveals how these newsletters often include additional opportunities that operators can take advantage of, via easy to understand, actionable points. Consistent Messaging In the second half of episode two, Adrian speaks with a trio of representatives from the South Coast region. Daniel Murphy is the Manager for Economic Development at Bega Valley Shire Council. Tim Booth, the Manager for Tourism & Events at Eurobodalla Shire Council. Anthony Osborn is the Managing Director of Destination Agency. The three industry leaders share their valuable views on what operators can do, in a proactive approach to recovery. The group reiterate the importance of consistent messaging. They stress that information being communicated to the public needs to be honest, and where possible, positive.  By providing advice to operators around open communication and consistent messaging across the region, industry leaders are able to help soften the economic impact within their communities. Anthony provides some great examples of operators who have been able to save bookings, by taking a proactive approach. Links to resources and additional information RENSW – A central platform that hosts a range of bushfire recovery resources distributed by local, state and national organisations. The information collated on this website is available to assist in locally-led recovery processes. Visit the website for information and resources on available support, promotional campaigns and more. Shannan Perry-Hall LinkedIn Profile perry-hall@shoalhaven.nsw.gov.au Tim Booth LinkedIn Profile Daniel Murphy LinkedIn Profile Anthony Osborne LinkedIn Profile Adrian Easdown LinkedIn Profile Australian Tourism Data Warehouse (ATDW) Destination NSW Tourism Recovery Package  Presentations and information from the Bushfire Recovery Summit ‘Now’s the time to Love NSW’ Marketing Campaign ‘Holiday Here This Year’ Marketing Campaign Destination NSW Destination Southern NSW Destination Sydney Surrounds South Listen to Episode 1 - Bushfire Recovery Summit Podcast Series – Locally-Led Recovery, Reactivating Local Economies & Building Better Futures Listen to Episode 3 - Bushfire Recovery Summit Podcast Series – Mental Health Support, Keeping Community Spirit High & Access to Recovery Resources Sign up for Shoalhaven’s Tourism Industry Newsletter - tourismmarketing@shoalhaven.nsw.gov.au

In February 2020, a Visitor Economy Bushfire Recovery Summit, was held on the South Coast of NSW, in the wake of a prolonged and devastating bushfire period. The event was hosted by Destination Southern NSW (DSNSW) and Destination Sydney Surrounds South (DSSS), with a focus on sharing strategies to support communities through a locally-led recovery process. The event also provided a platform for attendees to communicate the needs of business owners. Podcast host and industry leader, Adrian Easdown, was commissioned to capture key messages from the summit. The result is a series of podcast episodes, highlighting actions business owners can take to stay informed, find support and rebuild, during times of crisis. Locally-Led Recovery Episode one of the podcast series begins with Sean Haylan, the General Manager of DSNSW, explaining the role of Destination Networks during crisis periods, and why locally-led recovery processes are key in rebuilding communities. Adrian and Sean discuss the readiness of local areas to welcome visitors, and the importance of visitor spend in the reactivation of the local economies. Adrian and Sean also talk about different levels of assistance available, highlighting the importance of access to reliable mental health support. Lastly, Sean urges businesses to be authentic in their communication and messaging, so that visitor expectations can be appropriately managed. In the second half of episode one, Adrian chats with Steve Rosa, the Group Manager for Tourism & Economic Development at Destination Southern Highlands. Steve’s local government area, the Wingecarribee Shire Council, was hit by two major fire fronts, severely impacting the region. Steve shares some great local initiatives that have been instrumental in the region’s recovery to date. He explains how businesses owners have been inspired to take charge, and put the Southern Highlands back on the tourist map. Reactivating Local Economies Steve shares how Wingecarribee Shire Council recognises the local Tourism and Hospitality Industry as a major economic driver. With this in mind, the council has invested in several promotional campaigns. They have also encouraged local residents to become proud ambassadors of the region. The newly created Bushfire Recovery ‘Share the Love’ Campaign is an extension of Destination Southern Highland’s award-winning ‘My Southern Highlands’ branding. A major focus behind the campaign is to encourage an immediate injection of cash into the local economy. By doing so, Steve and his team hope to assist business owners get through the initial, critical stage of recovery. Building Better Futures Inspiration is offered through a story Steve shares, of a business called Mrs Old Bucks Pantry. Staff from the store have implemented innovative ideas to attract people to the region. They have also encouraged industry partners in their community to get involved. The end result is a community led campaign, letting visitors know the village of Berrima is open for business. Steve commends the participants for their proactive approach, applauding community members for working together to build a better future. Links to resources and additional information RENSW – A central platform that hosts a range of bushfire recovery resources distributed by local, state and national organisations. The information collated on this website is available to assist in locally-led recovery processes. Visit the website for information and resources on available support, promotional campaigns and more.  Destination Southern NSW Sean Haylan LinkedIn Profile Destination Sydney Surrounds South Steve Rosa LinkedIn Profile Destination Southern Highlands Adrian Easdown LinkedIn Profile Destination NSW ‘Now’s the time to Love NSW’ Marketing Campaign ‘Holiday Here This Year’ Marketing Campaign Destination NSW Tourism Recovery Package  Presentations and information from the Bushfire Recovery Summit Black Saturday Fires of 2009 – Marysville & King Lake Regions  Listen to Episode 2 - Bushfire Recovery Summit Podcast Series – Communication is Key, Recovery Tips for Operators & Consistent Messaging Listen to Episode 3 - Bushfire Recovery Summit Podcast Series – Mental Health Support, Keeping Community Spirit High & Access to Recovery Resources

Neil James is the Vice President of Global Customer Success at ReviewPro. ReviewPro offers accommodation providers with integrated tools and processes to increase guest satisfaction and revenue. On this week’s episode of ‘That Bad Review’, podcast series, Adrian and Neil discuss issues around responding to online reviews. They chat about the unpredictability of industry altering events, and how adaptability is key in crisis situations. Neil shares information around his extensive background in the Hospitality Industry and how he is grateful for the hands-on learning opportunities, that kickstarted his successful career. Each Monday, join Adrian Easdown as he has enlightening chats with leaders within the accommodation, tourism & hospitality industries around the globe, on the first podcast of its kind in the southern hemisphere. If you own, manage or work in the accommodation or any business that provides a service to customers, this is one podcast you won’t want to miss. Also, in the episode, Adrian and Neil discuss: Neil’s experience in the Hospitality Industry and what he has learnt along the way Hard working house-keeping teams Adaptability and comradery in times of crisis Managing online reputations effectively The importance of in-stay surveys The benefits of making mistakes Seeking out enriching experiences Using technology to improve services, not replace services Neil James LinkedIn profile Email Neil - n.james@reviewpro.com ReviewPro website Read more about Neil and Adrian’s chat via the full news article  

Gavin McKay and his wife Steph are relief managers, traveling Australia. It’s not something they fell into, it was a meticulously planned life decision, an idea hatched over thirty years ago. However, despite a well-planned itinerary, Gavin and Steph’s journey has switched directions multiple times. Their Big-Lap became more about the adventures to be had, rather than ticking off the towns on their list. On this week’s episode of ‘That Bad Review’ podcast series, Adrian catches up with Gavin for a chat about their trip and the lessons he and Steph have learnt along the way. Adrian and Gavin discuss the freedom that comes with working as relief managers, and the jobs the couple have picked up while on the road. They discuss how Gavin and Steph have ditched their well-planned itinerary and instead are now led by the experiences they have. Each Monday join Adrian Easdown as he has enlightening chats with leaders within the accommodation, tourism & hospitality industries around the globe, on the first podcast of its kind in the southern hemisphere. If you’ve ever considered packing up and embarking on a lap around our beautiful country, this is one podcast you won’t want to miss. Also, in this episode, Adrian and Gavin discuss: Gavin and Steph’s work experience prior to relief management Post disaster recovery advice The impact of tourism on regional towns Throwing the best made plans out the window The benefits of group exercise and training Finding work while on the road The value of good people skills The increase in domestic tourism Experiences learnt through travel, especially for kids Infinite Journey – Gavin & Steph’s Facebook Page Big Red Bash Birdsville Races Adel’s Grove Read more about Gavin & Steph's adventure via this link

Justin Sheppard is a Big Picture Advisor in association with Big Picture Education Australia, offering innovative programs that are revolutionising the education system.  Designed to support passionate high-school students through identifying and exploring what excites them, the program is producing incredible results. On this week’s episode of ‘That Bad Review’ podcast series, Adrian catches up with Justin for a chat about the success of the Big Picture Education Program and how it is bucking the trend of traditional education. Justin describes how students are encouraged to combine project-based learning with internships and mentor programs. They discuss the benefits of exploring passions early on in life and how the program is helping students foster a sense of responsibility and pride. Often on the podcast, guests touch on the subject of ‘finding one’s passion’, with discussions around how important it is to find passion in what you do. This week, Adrian and Justin explore this topic in depth, providing listeners with some great information to ponder and digest. If you teach, coach or mentor others, have kids or better yet, if you have ever questioned if the career path you are on, this is one podcast you don't want to miss! Also, in this episode, Justin and I chat about: Justin’s background working in the Accommodation Industry What Justin learnt through travel Grabbing hold of opportunities Making an impact on people’s lives Discovering your passion Outcomes of the Big Picture Educational Program – Graduation Portfolio Traditional methods for choosing a career Careers of the future ‘Unlearning’ to foster better learning Real life learning opportunities The future of education Taking stock in things that interest you The importance of self-discovery Letting fun be your guide Nurturing your children’s passions Big Picture Education Australia Website Big Picture Education Australia Facebook Page Link to more information via the full news article

This week on the show, Adrian chats with a very special guest, Bart Easdown. Bart is the Operations Manager for all four of Adrian’s holiday parks and the youngest of his brothers. A musician at heart, Bart has felt an underlying pull towards hospitality and tourism-based roles. For the good part of a decade, Bart has tried his hand at various roles while employed by Adrian, building many valuable skills along the way. On this week’s episode of the ‘That Bad Review Podcast’, Adrian and Bart chat about the pros and cons of working with family. In particular around expectations, often higher than those expected of regular employees. They discuss the generational change evident in the workforce today and reminisce over changes that have come into play since their childhood. The brothers talk about the effect social media is having on human interactions. Bart provides some insights into the importance of truly understanding employees. They cap their chat off with a few personal experiences around how employees in the industry have the potential to make or break a guest’s holiday. Each Monday, join Adrian Easdown as he has enlightening chats with successful leaders within the accommodation, tourism & hospitality industries around the globe, on the first podcast of its kind in the southern hemisphere. If you’re involved in any way with hotel or resorts, operating a service-based enterprise or managing any kind of tourism or hospitality business, this is one podcast you won’t want to miss. Also discussed with Bart Easdown in this week’s podcast episode: Building resilience Learning from mistakes Generational shifts within the workforce Workplace flexibility Tips for personalising guest experiences Finding happiness in what you do The benefit of understanding health and wellness at an early age Bart Easdown LinkedIn profile Email Bart – bart@holidayparkguy.com.au Listen to Bart’s most recent song release - Anchor Visit Bart’s band website Read more via the episode news article

Karen Baldwin is the owner-operator of Best Western Kennedy Drive Airport Motel, in Tweed Heads, NSW. Adrian and Karen met at the Best Western Australasia conference, where Karen and her husband Steve won a ‘Quality and Service’ Award. The couple also proudly hold a number one in customer service award. In addition to these impressive accolades, they boast the third cleanest hotel in the Best Western Australasia region. Adrian was eager to chat with Karen to find out the secrets behind her and Steve’s success. In this week’s podcast episode, Adrian and Karen discuss the awards the Best Western Kennedy Drive team have received. This leads them to a conversation around the challenges faced by accommodation providers and methods used to overcome them. They have a great chat about the importance of looking at your business from a guest’s perspective and the similarly important task of prioritising the needs of employees. Karen shares with listeners why it's so important to be a visitor in your own region and how doing so can help exceed guest expectations. Each Monday join Adrian Easdown as he has enlightening chats with successful leaders within the accommodation, tourism & hospitality industries around the globe, on the first podcast of its kind in the southern hemisphere. If you’re involved in any way with hotel or resorts, operating a service-based enterprise or managing any kind of tourism or hospitality business, this is one podcast you won’t want to miss. Other topics Adrian and Karen discuss in the episode: Karen & Steve’s career in the accommodation industry Things to consider when taking over a business Online bookings verses booking direct The benefits of guest memberships Building a reliable guest repeat base Mobile check-in verses personalised experiences Technology and time saving apps Karen’s pet peeve Self-confidence, uniqueness & trying new things Best Western Kennedy Drive website Email - kennedydrive@bestwestern.com.au BW Kennedy Drive Facebook page Link to full news article on Karen Baldwin’s interview

Craig Coughlin is the CEO of LUXXE Outsourced Hotel Services, a company that offers outsourced service solutions to hotels. Adrian was keen to chat all things staffing with Craig, and get some tips on how to maintain a healthy balance when employing a large number of people, especially in the often-transient hospitality sector. On this week’s episode of the ‘That Bad Review’ podcast series, Adrian and Craig discuss the benefits of outsourcing hotel services, for both businesses and staff. They chat about tapping into the often-hidden skill sets of staff, in particular employees trained in foreign countries. Staff culture and sustainability are two additional topics discussed, with some great tips around both subjects. If you’re involved in any way with the hospitality industry, employ staff or operate a service-based enterprise, this is one podcast you won’t want to miss. Additional topics discussed this week: Considerations when employing a multicultural workforce Full-time, part-time and casual staff Staff culture Staffing issues during seasonal changes Innovation in the housekeeping sector Craig’s hotel related pet peeve Learning through teaching others Core values Making mistakes Craig’s LinkedIn Profile LUXXE website Email - Craig@LUXXE.com.au Facebook page for LUXXE Link to full news article

Hugh Fitzpatrick works with Industry Insights at the Caravan Industry Association of Australia (CIAA) and is also the chair for the Young Tourism Network. Hugh is passionate about regional Australia and works hard to provide business owners with actionable insights to help businesses succeed. On this week’s episode of the ‘That Bad Review’ podcast series, Adrian and Hugh discuss the collection and distribution of data and current trends, in the Caravan and Camping Industry. They also chat about the future of the industry and what people can do to help Australia rebuild after the devastating fires that have swept across the nation. If you’re involved in any way with the tourism industry, manage a tourism-based business or operate a service-based enterprise, this is one podcast you won’t want to miss. Also discussed during the podcast: Gut instinct vs reliance on statistical data Young Tourism Network Exceeding customer expectations Enjoying the journey, not just the destination The future of the caravan and camping industry Connecting with emerging target markets The impact of the share economy Being passionate about what you do vs finding your passion CIAA conference 30th March - 3rd of April 2020   Hugh Fitzpatrick LinkedIn Profile Email Hugh - hughf@caravanindustry.com.au Caravan Industry Association of Australia (CIAA) Young Tourism Network (YTN) Facebook page – Young Tourism Network LinkedIn page - Young Tourism Network CIAA Conference details Link to full article

Michael Collins is the principal of CF Global, a procurement company specialising in products used across multiple service-based industries. After years working in the tourism and hospitality sector, Michael came across a niche market that needed servicing and took advantage of the opportunity to start his own business. On this week’s episode of the ‘That Bad Review’ podcast series, Adrian and Michael chat about eco-tourism and the impact the sector has on Indigenous Australians. They discuss the quality and demand of products imported from China, and the importance of family and friends in maintaining a comfortable work-life balance. If you’re involved in any way with the tourism industry, manage a tourism-based business or operate a service-based enterprise, this is one podcast you won’t want to miss. In this episode, Adrian and Michael also discuss: Advocating for passions in life Bringing up children to be good citizens Avoiding stereotypes Generational shifts Jobs of the future Indigenous Tourism Motivation and mood improvement techniques Learning from mistakes Remaining humble in life   Links Michael Collins LinkedIn profile CF Global website Email - michael@cfglobal.com.au Facebook Page – CF Global Napoleon Hill - Think and Grow Rich Dale Carnegie - How to Win Friends and Influence People Link to full article