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26 minutes | a month ago
Connection Inside Access: Shifting Gears, Impacting Retail Through Operational Excellence
Host: James Hilliard Guest 1: Brian Gallagher, Retail Strategy Business Dev Director at Connection Guest 2: Tim Vanevenhoven, Director of Business Development and Strategic Partnerships at Aruba Guest 3: Tim Kane, Retail Solutions Industry Consultant, North America Retail at Zebra Technologies Description: James Hilliard your host welcomes Tim Vanevenhoven from Aruba, Tim Kane from Zebra, and Brian Gallagher, from Connection to talk about the trends and innovations to get you moving forward in this ever-changing environment. In today’s episode, they are continuing the conversation around retail and dive deep into how to enable a smarter physical store and empower your workforce with solutions from Aruba and Zebra. Reach out to the Connection Team. Email us at firstname.lastname@example.org Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog Key takeaways: [2:03] Brian talks about the current state of retail. [3:42] Retailers acknowledge that they will never go back to pre-COVID. [4:42] Tim from Aruba talks about the trends among customers in the retail environment. [5:25] Having a clear path forward is the only way for retailers to win. [6.11] Retail needs a holistic approach. [7:05] It is not enough with connecting and securing data, it is about analyzing and acting on that data for better business outcomes. [7:57] Examples of what retailers are doing and it’s having an impact on their business. [9:56] Analytics are being used to predict if there could be an issue with the network. [11:22] Are the employees engaged and enthusiastic about the changes brought by new technologies? [15:21] Telephones have become the one device that is empowering associates. [17:05] The “hyper-aware store” and what is providing to retailers. [18:50] What are the specific technologies Aruba and Zebra are building and taking to the market together? [21:09] Are retailers looking at their business from a whole solution standpoint? [22:17] Retailers are looking for partners more than they ever had in the past. [23:05] The digital transformation is not an event, it is a journey.
23 minutes | a month ago
Connection Inside Access: Shifting Gears,The Power of Employee
Host: James Hilliard Guest 1: Brian Gallagher, Retail Strategy Business Dev Director at Connection Guest 2: A special guest from Apple James Hillard, your host, welcomes Brian Gallagher and a special guest from Apple to today’s episode to have a discussion about the current state of retail. Our experts talk about how important it is to empower your retail employees to engage with your customers. They present the latest mobile device solutions from Apple and services from Connection, with which you'll be able to equip your employees with the tools and technology they need to answer customer questions, speed them through the checkout process, and more. Reach out to the Connection Team. Email us at email@example.com Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog Key takeaways: [1:08] Brian shares his perspective about the state of retail. [2:30] You need to think about your business holistically. [3:27] Our Apple guest talks about the changes that we are seeing now started long before 2020. [4:22] How is the retail industry approaching employees? [7:03] Our Apple guest talks about the training directed to empower employees to give more personalized service. [10:03] Incorporating technologies that make the consumer feel comfortable with. [12:50] Our Apple guest and Brian talk about employee productivity. [16:39] Brian and our Apple guest describe the relationship between Connection and Apple to enable retail employees. [21:03] Focus on a simpler environment and placing the user as the center of the experience.
22 minutes | 2 months ago
Connection Inside Access: Shifting Gears, Retail to E-Tail: Understanding the E-Commerce Journey.
Host: James Hilliard Guest 1: Brian Gallagher, Retail Strategy Business Dev Director at Connection Guest 2: Jamal Khan, President Global Digital and ECommerce at Connection In today’s episode, James Hilliard, your host, welcomes Brian Gallagher, Retail Strategy Business Dev. Director at Connection, and Jamal Khan, President Global Digital and ECommerce at Connection, to engage in a thoughtful discussion around the current state of retail, as well as the importance of developing an omnichannel strategy to meet your customers wherever they are. Connection’s retail experts discussed understanding the fundamental impacts of digital retail today, evaluated true omnichannel health coming into the holiday season, store operations and labor hours strategies, and how to avoid critical mistakes along the digital retailing journey. Reach out to the Connection Team. Email us at firstname.lastname@example.org Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog Key takeaways: [1:28] Brian talks about the current situation in regards to the impact of COVID on retail. [2:55] Jamal describes the core fundamentals that teams need to have under consideration in the retail transformation. [3:46] The six legs of the e-commerce stool. [7:30] Jamal talks about the value of data right now. [7:58] Jamal explains the concept of hipper individualized buyer psychology. [9:17] Brain talks about the customization of the retail experience. [10:52] What are the mistakes that are happening in retail and how can they be avoided? [13:24] Brian shares the example of Amazon’s growth. [14:26] Can your retail company measure progress? [17:08] Jamal explains the critical value of having the right culture in a company in order to make transitions successfully. [18:02] What is Connection bringing to the different retail ecosystems?
28 minutes | 2 months ago
Episode 91:Three Ways to Support K12 Education Through the CARES Act
Host: Penny Conway Guest 1: Pamela Aulakh, Vertical Alliance Manager for K12. Connection Guest 2: Kevin Schmid. Public Sector Alliances Manager. Intel. Description: Penny Conway, your host, is joined by Pamela Aulakh and Intel's Kevin Schmid for today’s episode to talk about the three ways that the CARES Act can support K12 education and how schools are laboraging founding for technology and the work they still have ahead of them. Now that schools are deep into the first half of a new school year, it is interesting to evaluate how things are going for teachers and school administrations. Reach out to the Connection Team. Email us at email@example.com , Email Pamela Aulakh at K12solutions@connection.com Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog Key takeaways: [1:25] Kevin introduces himself. [2:20] Pam talks about her role at Connection as well as her background in education. [3:58] Pam and Kevin talk about the current situation of teachers and school administrators while navigating the pandemic. [6:17] What is the new piece of advice that Connection and Intel have to face the near future’s challenges? [8:44].Pam talks about how to chose devices to fill not only the current needs but the future ones too. [11:34] What are the priorities that can be expected at a national education level in 2021? [12:02] Digital equity. [13:30] Kevin dives deep into the topic of device selection in order for students to be more productive and teachers more effective in a hybrid educational environment . [15:23] Pam talks about the current demand on devices. [16:56] Pam gives advice for schools to ask for and administer the founding received through the CARES Act. [17:38] How is Intel working with schools to manage timelines and laborage the CARES act founding? [19:46] Kevin explains how to approach positively the uncertainty of the near future in regards to education. [21:21] Pam explains why the disruption that has occurred in education is not a bad thing at all. [23:40] A student’s laptop is now a required instruction material the same way a textbook was. [25:38] Pam and Kevin share the best ways of reaching them.
37 minutes | 2 months ago
Episode 90: Intel and Cyber Security Experts Unveil a 3 Step Security Strategy for your Infrastructure
Host: Penny Conway Guest 1: Yasser Rasheed. Global Director (Enterprise Endpoint & Security Products) Intel Corporation Guest 2: Stephen Nardone. Practice Director, Security Technology Solutions Group. Connection. Description: According to the 2020 Harvey Nash KPMG CIO Survey, security is currently the number one priority across the IT landscape. According to the survey of over 2000 IT leaders before and during the pandemic, 41% of organizations have experienced additional cybersecurity incidents due to remote working. How prepared are you for the cybersecurity challenges that come from long term remote work? Penny Conway, your host, is talking with the security experts from Intel and Connection about how to build a strategy to protect your data from now on. Reach out to the Connection Team. Email us at firstname.lastname@example.org Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog Key takeaways: [1:43] Yasser introduces his expertise. [2:30] Stephen talks about his background and the expertise he is bringing to the podcast. [4:36] Three-step strategy on how to build infrastructure and keep it up to date for ongoing protection. [5:14] Yasser talks about the quickly shifting environment. [6:45] Stephen talks about the impact that remote work has on cybersecurity. [10:24] How do you control multiple environments? [12:29] Stephen talks about effective protection and response technology. [14:30] Protect, Detect, and Correct. [16:51] Aspects to have under consideration ahead of time. [19:08] How is the protection built into the infrastructure of a device? [20:22] First: Modernize the infrastructure, get the right device. [21:05] To refresh and update is supercritical. [21:55] Stephen talks about his role in building the right infrastructure and keeping it up to date. [25:45] Stephen talks about the importance of looking for the newest technologies and processes on the ecosystem to help identify where the risk is. [29:03] Ongoing education for the most critical threat that we have: the human end-user. [31:15] Constant education is needed. [33:20] Stephen and Yasser share their closing thoughts about how to continue the much-needed education in regards to cybersecurity.
39 minutes | 2 months ago
Episode 89: The TIDC Holiday Special
Host: Penny Conway Co-Host: Rob McIntosh Guest: Steven L. Crowthers VP of TIDC Guest: Mark Wulfhorst Director of Technical Services and Solutions A continued conversation with the leaders of Connection's TIDC - Technical Integration and Distribution Center in Wilmington Ohio. Logistics companies throughout the Nation have been stressed with supply chain issues, increased shipping needs during the holiday season and an unprecedented number of vaccines being distributed in record time. All while dealing with Covid compliance and let's not forget to sprinkle in some bad winter weather for kicks. Listen in while the experts talk the tech that has made their systems "Best In Class"
26 minutes | 2 months ago
Episode 88: Roundtable of Users and Administrators talking Microsoft Teams
Host: Penny Conway Guest 1: Jeff Trent — Vice President, Federal Sales — Connection Guest 2: Rachel Spannuth - Business Applications Specialist - Connection Guest 3: Rob McIntosh- Marketing Manager Business Solutions Group - Connection In the new age of digital collaboration MS Teams continues to evolve and emerge as the platform of choice for government agencies, businesses and education. On today's podcast, listen to how teams is being used from the perspective of an administrator and power users. Continue to be amazed!
21 minutes | 2 months ago
Episode 87: E-Rate Changes, Deadlines and How to Get Started
Host: James Hilliard Guest : Tom Halberda, - Director of E-Rate & Data Center Sales - Connection SLED There has been no more important time in the history of our schools and libraries to take advantage of all the E-Rate program has to offer. Affordable internet and telecommunications during these challenging times is mission critical and E-Rate will help your school or library. James talks to Tom Halberda on how the E-Rate program has changed over the years and recent changes you need to know. Find out about approaching deadlines and exactly what E-rate funding can be used for. Connection expert Tom Halberda walks you through the motions and tells a few E-rate stories you'll want to hear. Reach out to the Connection Team. Email us at email@example.com Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog
24 minutes | 2 months ago
Episode 86: Top 3 Tips and Tricks of Microsoft Teams
Host: Penny Conway Guest 1: Katie John — Senior Product Manager — Microsoft Center of Excellence Guest 2: Jenny Gibson-Kautz, - Partner Development Specialist - Microsoft Center of Excellence Guest 3: Rob McIntosh, - Marketing Manager - Connection Business Solutions Group Microsoft currently has over 115,000,000 daily users and growing every day. Why the adoption? What are some of the advantages of Teams and what are the top 3 tips and tricks as suggested by Microsoft Experts? Listen in and learn new ways to use one of the fastest growing collaboration tools for our new virtual world! Reach out to the Connection Team. Email us at firstname.lastname@example.org Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog Key takeaways: [4:37] Remote Work gets a face-lift with teams for a back to office feel from home. [7:20] Collaboration, organization and a reduction in e-mails through the teams portal [10:10] Utilizing the @ feature to tag someone and notify within teams [10:31] Message notification and prioritization [12:27] Open Federation and sharing teams outside your organization [14:05] All new Whiteboard Function for interactive meetings [16:23] Breakout rooms for events, large meetings, trainings and more. [19:39] Wrap up and summary by Penny Conway
39 minutes | 2 months ago
Episode 85: Seven Reasons to Back Up Your Office 365 with Jason Buffington and Franklin Nsude
Host: Penny Conway Guest 1: Jason Buffington — Vice President, Solution Strategy — Veeam Guest 2: Franklin Nsude, Sr. Microsoft Cloud Solutions Architect According to a recent Veeam Customer Survey, 76% of Office 365 users don’t realize they needed to back up their data, this should make us all feel a little nervous, especially as we are living in a time when cyberattacks are happening all around us. Penny Conway, your host, welcomes the experts from Veeam and Microsoft to talk about the seven reasons you need to be backing up your Office 365, your new number one priority! Reach out to the Connection Team. Email us at email@example.com Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog Key takeaways: [1:28] Franklin introduces himself. [1:53] Jason talks about his role at Veeam and his career in the data protection space. [2:55] Who is in charge of backing up Microsoft 365? [3:38] Reasons why you should back up your Microsoft 365. [7:31] Franklin shares his view on the matter of public knowledge in regards to backups. [9:43] Extending the retention period is not the same as an operational backup. [10:01] Jason talks about Veeam’s history 12 years ago. [12:11] Creating business continuity through backups. [13:01] The seven reasons why you should care about backing up Microsoft 365. [13:25] Reason #1: Accidental deletion. [14:59] Reason #2: Retention Gaps. [16:23] Reason #3: Internal threats. [18:07] Reason #4: External threats and impacts. [19:20] Reason #5: Legal compliance. [19:55] Reason #6: Migration. [21:42] Franklin talks about the possibility to use backup for migration. [24:23] Reason #7: Teams! [30:36] Jason shares about the changes in Microsoft Teams. [31:35] Franklin talks about one of his experiences migrating data. [35:00] How to start a backup service.
44 minutes | 3 months ago
Episode 84: Healthcare: Vonage Leaders Explore the Evolution of Call Centers and Communications
Host: Penny Conway Guest 1: Brian Gillman, Vice-President of Product & Solutions Marketing at Vonage Guest 2: John Fuhrman — Partner Alliance Manager-Cloud for Connection Description: Throughout 2020 call centers have seen record-breaking call-in contact volumes. Your call center is often the first experience that a prospective patient has with your healthcare brand. Having the right technology in communication solutions can make all the difference. Penny Conway, your host, is today talking with leaders from Vonage and Connection about how the cloud can help you create an optimal patient experience from end to end. Reach out to the Connection Team. Email us at firstname.lastname@example.org Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog Key takeaways: [1:31] Brian introduces himself and talks about his expertise. [1:58] John introduces himself and shares about his role at Connection. [3:20] What has changed in the call centers since March 2020? [5:33] Brian talks about two big changes in which people can now make contact with doctors and organizations. [7:35] John talks about the change in the landscape in terms of getting up to speed in order to meet the current demands of consumers. [10:23] Brian talks about the particularities of a healthcare call center. [12:13] Penny shares her own patient experience. [12:45] Do health provides really understand the frustration that a patient can experience from the first point of contact? [17:12] 2020 promoted an entire business transformation. [20:35] What are the new technology tools that are provided by Vonage and Connection to enhance a better patient experience? [24:22] John talks about journey mapping. [25:49] John explains the importance of companies to have the technology that allows them to be reliable, scalable, and accessible. [30:21] How can organizations enhance the patients’ journey? [31:24] IT needs to ensure the safety of the patient’s personal information. [33:34] Brian talks about Vonage’s certification in regards to security compliance. [37:04] It all starts with developing the right plan. [40:17] Customers’ expectations that have changed this year will be forever changed.
35 minutes | 3 months ago
Episode 83: The Return to Office Series: Part 1- Developing and Implementing a Return to Office Technology.
Host: Penny Conway Guest 1: Tony Dancona, Evangelist Digital Workspace and part of the Industry Solutions Group at Connection Guest 2 Emily Hammond, Senior Director of Benefits and Compensation at Connection Guest 3: Rob McIntosh, Marketing Manager for the Business Solution Group at Connection Organizations across the country are taking on the enormous task of building strategies, policies, and technology-based solutions to return employees safely to the office. Today’s episode is the first part of the new Return to Office Series, where Connection’s team will help you navigate the challenges ahead. The first segment of this series is about the ‘perception of’ and the ‘impact to’ employees, and the role the Human Resources department has in developing and implementing return to office technology. Reach out to the Connection Team. Email us at email@example.com Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog Key takeaways: [1:46] Tonny talks about his expertise. [2:30] Emily introduces herself. [3:10] Rob introduces himself and talks about his perspective as an end-user. [4:25] Emily shares her experience as a professional in human resources about how employees are feeling about returning to their work at the office. [6:06] As an employer be transparent about the reasons why you are asking people to come back to the office. [7:30] Tony talks about the conversations that he is having with IT professionals about time planning for this return to the office. [9:43] Rob shares his perspective as an employee who went back to the office. [12:10] How do we bridge the gap between the new policies and the caring for employees? [14:11] It is not all or nothing, certain people can return slowly to the office and some can stay working remotely following the company’s needs. [15:50] Tony talks about the reality of going back to the office against the fear of feeling in a “big brother” space where employees are being constantly monitored. [19:50] How does it look from an employer perspective when an employee has a temperature and is sent home? [24:19] Tony talks about the 6 main components of the return to office solution. [28:36] This pandemic is going to define how corporate America is moving forward.
35 minutes | 4 months ago
Episode 82: Aruba Dissects the Impact of WiFi 6: The Right Digital Strategy for an Easy to Deploy WiFi Network
Host: Penny Conway Guest: Jason Burgeson, Systems Engineer for Aruba Networks. If you are a small business your digital strategy could make or break you this year. According to a recent study by McKinsey, 70 to 80% of B2B customers prefer a digital interaction in the age of a pandemic. The top performers and digital engagement with customers were video and live online chat. Do you have the WiFi network to support the new keys to success? Penny Conway, your host, welcomes Jason Burgeson, the expert from Systems Engineer for Aruba Networks, with over 10 years of IT & networking experience from deploying to designing. In this episode, Jason talks about how to deploy a fast and secure WiFi network and how it may be easier than you think. Reach out to the Connection Team. Email us at firstname.lastname@example.org Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog Key takeaways: [1:28] Jason introduces himself and his role at Aruba Networks. [3:15] Where are businesses in general in the digital transformation journey? [7:23] Jason shares what he considers to be the starting point in figuring out how much WiFi access a business needs to be able to sustain this model in the future. [9:40] Jason talks about the difference between a solution built for businesses and the ones designed for homes. [10:55] Jason talks about 5G and WiFi 6 and how this new technology benefits small business owners. [14:28] Jason compares WiFi 5 to Wifi 6. [18:50] What is Aruba offering to small business owners? [22:00] How does Instant On work? [24:09] What kind of controls are in place in terms of how much bandwidth the users will be able to consume when they are using a business’ network? [26:45] Jason talks about the matter of security. [30:48] Jason shares the scalable features of the Instant On. [31:16] Instant On has no subscription costs or licensing. [32:10] Instant On offers 90 days of phone customer support. Mentioned in this episode: Contact Connections to get more information around Aruba’s Instant-On or visit https://arubainstanton.com
38 minutes | 4 months ago
Episode 81: Intel Workplace Transformation Part 2: Truth or Consequences of Modernizing Your Data Center.
Host: Penny Conway Guest 1: Cameron Bulanda, Vice President Technical Sales at Connection Guest 2: John Kuzma. Industry Technical Specialist- Intel Corporation Description: In a previous episode Penny talked with Intel to talk about how a modern data center should look like as part of the digital transformation. Many of you already know the benefits of modernizing your data center but, do you really know the consequences if you don´t? In today’s episode, Penny is back with the expert of Connection and Intel to really talk about the challenges of transforming and what could happen if you wait too long. Reach out to the Connection Team. Email us at email@example.com Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog Key takeaways: [1:15] Cameron introduces himself and his role at Connection. [2:06] John Kuzma talks about his position at Intel Corporation. [2:52] How does the evolution of the data center look like? [5:40] What are customers thinking about when they start the digital transformation process? [9:04] How does the conversation with a client look in regards to achieve a cohesive decision-making process and an outline of what they need to build for their future? [10:55] Is there any hesitancy among the IT stakeholders of not making moves forward because of a lack of proper skills or resources? [14:09] John shares stories about how Intel has been bridging the gap for customers in regards to the skills needed to enter the digital transformation. [17:05] The work of assisting customers developing a cohesive ecosystem. [21:40] What are the consequences for the organizations that are not modernizing their data center today? [26:06] What are the industries that could be impacted by a potential upcoming disaster? [29:20] John talks about the new technologies that Intel that will lebel up this normalization. [32:45] Suggestion for companies that are on the edge and doubting about entering the digital transformation.
28 minutes | 5 months ago
Episode 80: Intel Workplace Transformation- Part 1: Safety, Happiness, and Productivity.
Host: Penny Conway Guest: Rhett Livengood. Director, Digital Business Enabling at Intel Corporation Description: The world has been talking about the growth of collaboration tools and demands on the PC market, but what else are we missing to do our jobs and do them well, it's time to start talking about how organizations are going to need to reimagine the roles and responsibilities of their leadership to hone in on what employees need to be safe, secure, and productive. I'm your host, penny Conway. And today I'm joined by Rhett Livengood to talk about what the future looks like for it and the leaders that support them. Reach out to the Connection Team. Email us at firstname.lastname@example.org Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog Key takeaways: [1:08] Rhett Livengood shares his background. [2:29] Rhett Livengood talks about workplace transformation from a leadership standpoint. [4:06] How to protect employees? [6:05] 60% of remote workers do their work from their ling rooms. [8:23] Is remote work temporary or is it here to stay? [10:45] What are some of the building blocks that can cast that wide net of security to keep that human error from being such an issue in people's homes? [11:30] Rhett shares how the Intel hardware shield works. [12:30] The old refresh days are in the past. [15:15] Rhett talks about the upcoming trend to recycling devices. [17:50] How do we better measure productivity in this environment? [20:44] Rhett shares his experience going into a fully remote setting. [23:30] Rhett talks about how Intel has been monitoring how users feel at their workspaces as they go through this process of remote working.
32 minutes | 5 months ago
Episode 79: Digital Transformation: Veeam and Microsoft Partner to Address Adoption of the Cloud and Managed Services
Host: Penny Conway Guest 1: Stacy Cote: Manager of Microsoft Program at Connection Team. Guest 2: Matt Koehler: Global Business Development for Veeam Software It took nearly a decade and a pandemic, but it is now safe to say that the Cloud is considered now a major benchmark of digital transformation. Whether you have fully adopted the could or you are just beginning your journey, you may be asking “What´s next?”. In today´s episode, Penny Conway, your host, is talking with experts from Veeam and Microsoft to answer your questions around security, integration, and managed services. Reach out to the Connection Team. Email us at email@example.com Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog Key takeaways: [1:14] Matt introduces himself and shares what brings him to the podcast [1:39] Stacy Cote talks about her role at Connection. [4:05] Matt shares about the digital transformation and introduction of Cloud nearly a decade ago. [6:22] Nowadays there is a common fear about how to manage workload, employees, and connectivity. [7:22] Stacy talks about some of the push-backs to the adoption of the cloud. [10:34] The skill gap of being able to manage what makes the company operational today. [11:13] What is entailed in managing a service or a solution? [13:07] Matt talks about the benefits related to the partnership that Connection has with Veeam. [15:38] Microsoft, Connection, and Veeam work together to secure and restore data. [16:35] What would make a customer trust Veeam with his data? [17:41] Matt talks about the increase of security risk with remote working. [19:24] The most important, apart from securing data, is being able to get it back in a timely manner. [21:20] How prevalent is going to be hiring a company to managed services? [23:30] How do people get started with a managed services model for their cloud? [25:55] When does a customer start to realize the cost-benefit of using managed services? [27:46] What visibility does a customer maintain while using the managed services? [30:38] Learn more about the partnership between Connection and Veeam
32 minutes | 6 months ago
Episode 78: Advantages of Electronic Citations Solutions for Law Enforcement & Courts, Enhancing Safety, Efficiency, and Accuracy
Host: Penny Conway Guest 1: Mike Gambrell, retired chief of police, Greenville SC Police Department and GovSOLV program director at SYNNEX Guest 2: John Wiley, Government Channel Account Manager, Zebra Technologies Description: In today’s episode, Penny Conway, Mike Gambell, and John Wiley are taking about how electronic citations can increase safety, efficiency, and accuracy for your department. Electronic citations solutions have several advantages over handwritten citations, and you will hear about them from the experts in the matter. Reach out to the Connection Team. Email us at firstname.lastname@example.org Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog Key takeaways: [1:21] John Wiley introduces himself and his work at Zebra Technologies. [1:55] Mike Gambell talks about his background and current work. [3:32] The matter of law enforcement. [4:51] The two most dangerous calls for an officer are traffic stops and domestic violence situations. [10:08] The current situation in the USA in regards to e-citations. [13:25] E-citation enhances an officer’s response time. [15:51] The cost of not implementing a solution can be greater than the cost of developing the answer to a particular problem. [16:30] John talks about the cost of doing nothing vs the cost of doing something. [19:04] John and Mike explain a way that a department can promote self-funding. [22:55] Mike talks about how the full solution for officers provided by Zebra Technologies looks like. [26:25] What actions can you take within your department to start making the necessary steps to enhance the efficiency and safety of the officers?
32 minutes | 6 months ago
Episode 77: IT Modernization. Cisco and Intel Collaboration Makes Magic. HyperFlex: A Flexible and Efficient Way to Keep Everyone Connected and Providing the Best Experience
Host: Penny Conway Guest 1: Marcel Guerrette – Cisco Solution Specialist, Data Center (Cisco Employee), has 17-year experience in IT in numerous technical pre and post-sales support roles to help customers with their Data Center solutions. Guest 2: Marc Sadinsky – Partner Account Manager at Intel Corporation, has 20 years of experience at Intel serving partner channels to deploy next-generation edge and data center solutions. Description: Organizations across the country are looking for flexible and efficient ways to keep remote workforces connected. Like many others, you might be wondering where to start. In today’s episode, we are going to dive into the data center with experts from Cisco and Intel as they help you decrease your latency and avoid bottlenecks by modernizing your IT infrastructure. Reach out to the Connection Team. Email us at email@example.com Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog Key takeaways: [1:40] What was going on pre-pandemic? What were they facing at the data center when the pandemic hit? [4:16] How does IT modernization look like now? [6:40] How does a customer evaluate what he should have today based on what is working and what’s not? [9:09] Is there enough budget to do an IT modernization? [11:55] Transformation means how you are going to run your business and adapt in times of pandemic. [13:30] Why now is the time to modernize your IT. [14:44] The flows have changed from within the network, then going out of it, and now coming back in. [15:50] Have industries taken the next step to modernize their data center? [18:55] What are the benefits of HyperFlex as a solution? [20:25] Years of collaboration between Intel and Cisco resulted in the creation of HyperFlex, an integral solution to IT modernization. [22:01] How does hot swap work? [25:33] Prepare for the things you are not anticipating. [26:31] Marc and Marcel share what motivates them now about this “new normal”.
32 minutes | 6 months ago
Episode 76: Preparing for the Increasing Demand of Remote Work, Tools to Grow Employees’ Performance
Host: James Hilliard Guest 1: Microsoft- Kyle Van Son, US Commercial Master Trainer Guest 2: Intel- Rhett Livengood, Director, Digital Business Enabling Client Computing Group Intel® Corporation Guest 3: Lenovo- Burton Kersey, Channel Account Manager Description: Short- and long-term impact of a worldwide pandemic has companies reevaluating remote work strategies. Minimum working arrangements, for the most part, have been met and now the challenge becomes improving and thriving during adverse conditions. Will employees return to the office? At what capacity? How are companies boosting “digital dexterity”, keeping the company assets secure all while utilizing best practices and sticking to a continuity plan? While financial departments evaluate cost-cutting measures during a lean economy, the need for a modern device, easy deployment, security, and compatibility may no longer be a luxury but a necessity. Hear from our 3 subject experts how they have been more productive working from home thanks in no small part from modern devices. Reach out to the Connection Team. Email us at firstname.lastname@example.org Follow Connection We Solve IT on Twitter, Facebook, Instagram, Youtube, Linkedin, and Blog Key takeaways: [2:42] Kyle talks about the work from home situation for him. [3:54] Burt shares the shifts in his work as a result of the pandemic. [4:34] Rhett talks about his level of productivity working from home. [6:30] Microsoft Teams has been a success to online workers and students. [7:44] Burt talks about Microsoft Teams on Lenovo computers to make work from home more productive. [9:28].How Intel experienced the transition during pandemic times. [10:56] The benefits of Wi-Fi 6. [12:30] Kyle talks about how they have been encouraging people to move to the newest version of Windows. [13:43] The benefits of acquiring modern devices. [16:16] The challenges of transitioning to full work from home. [17:03] Rhett shares what he does to stay productive [19:20] Kyle talks about how they manage at his team to stay efficient and motivated at the same time. [20:49] How can you keep your team engaged? [22:57] Having great tools can help attract the right talent. [24:33] Employees are going to start demanding the flexibility of working from home. [26:10] The matter of safety and the devices that can provide it. [27:10] Rhett, Burt, James, and Kyle share what they learned and implemented to enhance the working from home experience. Learn more about our guests: Kyle Van Son has been delivering training and evangelism with Microsoft in different capacities since the days of Windows 7, from humble beginnings showing of Windows Live Photo Gallery in Win 7 at a Sam’s Club to helping build Best Buy’s Microsoft Expert program, and more, before transitioning to the commercial space in January of 2019. Rhett Livengood is Intel’s WW Director of Digital Business Enabling working with solution providers (system integrators, IT outsourcers, resellers, managed service providers) to integrate Intel technology into customer workplace transformation solutions. He was most recently Intel’s WW B2B Customer Engagement Director managing lead generation activities, Intel’s Enterprise Board of Advisors and online sales development working targeting Global 5000 enterprises and SMB customers worldwide. During his career in the IT industry, Rhett has managed regional and worldwide sales and marketing for Intel’s Services group. He was Worldwide Marketing Manager for Intel’s Software group and Product Marketing Manager of Intel’s Mobile Computing Group and held marketing and engineering positions in Intel’s memory, processor, software, and platform divisions. He was the worldwide director of Marketing at Lam Research. Rhett began his career as a design engineer at Honeywell. Rhett holds a BS degree in Chemical and Materials Engineering from the University of Iowa and an MS degree in Electronic Materials Process Engineering from the University of California, Berkeley. He is an Intel Achievement Award winner. Burton Kersey is the Senior Channel Account Manager at Lenovo. His role involves managing Mobile Workstation and Desktop Workstation sales for Connection and SHI, he Developed and executed strategies to achieve Lenovo's Workstation growth targets. Burton administered on-site product, sales, and technical workstation training to Connection and SHI account managers, he also consulted daily as a technical workstation expert on end-user opportunities, calls, and visits. Burton works at Cargo where he is the Inside Channel, Account Manager. His responsibilities include building relationships with Lenovo's partners resulting in net new revenue, channel development and expansion, account acquisition, and SMB growth. Burton works with approximately 100+ certified partners currently and discuss Lenovo's brand and channel program operations. Mentioned in this episode: Learn more about Microsoft and Intel services Visit Lenovo
73 minutes | 7 months ago
Microsoft sponsored AI talk with Jamal Khan parts I and II
Microsoft Sponsored AI and Machine Learning - Impacts and Pitfalls with Jamal Khan Parts I and II Sponsored by Microsoft Host: Penny Conway Guest: Jamal Khan, President of Global Digital and eCommerce Marketing for Connection. Microsoft sponsored AI podcast parts I and II with Jamal Khan. Both episodes together together kicking off our AI series focussing on AI, Machine Learning and their effects on CySec, national infrastructure, the job market and much more. Fact vs. Fiction and the data explosion. Democratization of toolsets: Tremendous advantages for developers to streamline process and development time. Microsoft AZURE ML Studio is an amazing working environment for developers. What was historically a difficult undertaking now saves hours and produces more efficient results and reporting. The studio leverages AI technology and simplifies the process. Learn the pace at which the AI and machine learning are growing and how it will impact the job market. How nations are building capabilities in this space.
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