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35 minutes | 6 days ago
Interview: The real cost of data protection [promoted]
Lee Williams, Veritas product manager at Axiz, joins TechCentral podcast host Daniel Robus to share insights into the ever-changing world of backup and recovery in the cloud. Williams plays an important role as the link between Veritas, partners and customers, which affords her a good vantage to see what’s working and what’s not. She says that the most important advice to customers is for them to “ask many questions of their partners, vendors and suppliers”, as there are often solutions available that simply are not used and could solve many issues if people know about them. Williams makes reference to a local partner and their ability to turn around a failed audit through a quick deployment of the Veritas solution. When asked if ransomware is a real threat, Williams said, “I know of a company that has been held to ransom twice in the past year.” With Veritas driving the focus on NetBackup SaaS Protection, the future looks exciting in the world of backup and recovery. Enjoy the discussion!
38 minutes | 13 days ago
South Africa's draft data and cloud policy: Experts unpack what it means
On 1 April, the department of communications & digital technologies quietly published a draft national data and cloud policy that has potentially far-reaching implications for the private sector, state-owned enterprises and the public sector broadly. Among other objectives, the draft policy document - which could lead to legislative amendments or even a new act of parliament - seeks to promote South Africa's data sovereignty and security as well as enhance investment opportunities, create jobs and enhance skills development. But it also raises concerns, among them that the policy-making process will eventually create additional regulatory burdens for the private sector while concentrating government cloud business in the public sector to the detriment of private cloud and data service providers. The draft policy document also raises a number of questions around black economic empowerment. Bowmans partners Heather Irvine (who specialists in competition law) and Livia Dyer (ICT policy) join the TechCentral podcast to unpack the importance of the draft policy document, where their concerns with it lie, and what it means for South African companies. Questions that Irvine and Dyer answer include: * Do we really need additional legislation, or even amended legislation, to cater for data centres and cloud services? * Does the Cybercrimes Bill not already deal with some of the issues raised by the department of communications? * If the policy is implemented as it stands, will it reduce competition and harm or exclude private sector players? * Will the draft policy create additional red tape for companies and will it actually help with investment in this space? Don't miss the discussion!
40 minutes | 21 days ago
CallMiner’s Brian LaRoche on why contact centres are sexy again [promoted]
Boston is known for its beauty, Fenway Park, the Boston marathon, and that pub from Cheers. It’s also the home of an executive with the one of the coolest titles ever, “Driving the buzz at CallMiner”. In this podcast, Brian LaRoche joined us for an early morning discussion, talking about all things contact centre and more. LaRoche gives an insightful view into a company that is making significant strides in the contact centre world. He says that “feedback is a gift that should be treated as such” and emphasises the importance of listening as a management skill. CallMiner has even named its annual user conference “Listen” because of the importance of, well, listening. In the podcast, LaRoche draws inspiration from a new study that CallMiner commissioned from Forrester, “The New Contact Centre Empowers its People with Customer Intelligence” and provides advice to contact centre managers and C-level executives considering investing in the exciting area of interaction analytics. The automation of the mundane is giving rise to the “super-agent”, who needs to be empowered to lead client interactions in an empathetic way, irrespective of the client channel or the agent’s location. Seventy percent of respondents in the Forrester study agree that good customer-agent experience often de-escalates a bad brand experience. Listen to your agents, train your agents and give them feedback on how they are performing. It’s worth it! With CallMiner continually expanding its artificial intelligence and machine-learning capabilities to show, in context, trending as well as stronger real-time analytics, it’s an exciting time in the contact centre business. Enjoy the discussion! * This promoted content was paid for by the party concerned
39 minutes | 25 days ago
Herman Maritz on building EskomsePush - and what comes next
EskomsePush is by far South Africa's most popular smartphone application for checking load shedding schedules. Herman Maritz, co-creator of the app with Dan Wells, joins the TechCentral podcast to chat about what's next. In the podcast, Maritz explains how the idea for the app came about - including its name - and some of the challenges he and Wells faced in developing it on a shoe-string budget. He talks about the usage patterns on the app, including how it spikes massively when Eskom announces load shedding and the challenges involved in the backend in ensuring it stays up when this happens (hint: hyperscale cloud services have helped enormously). The conversation covers why Google took the app out of the Play store (on a Sunday!), why ensuring the right schedules are loaded in the app is a time-consuming and extremely complex process (even with automation), and what's next for the app. Don't miss this conversation with the co-developer of one of South Africa's most-used apps.
31 minutes | a month ago
Interview: MySky Networks founders on building a successful MSP [promoted]
Two brothers decided to take a gap in the managed service provider (MSP) market six years ago and have not looked back since. Dean Horsten (chief technology officer) and Dylan Horsten (CEO) head up MySky Networks, a Cape Town-based MSP that is making waves in the small and medium enterprise market. MySky holds Aruba Networks Platinum Status, one of only two partners in South Africa to enjoy that position, and Dean Hortsen also serves as the Aruba ambassador for South Africa. This podcast interview with the brothers touches on a wide range of topics, including what it’s like to start a business with family; how focus brings results; and key tips to choosing an MSP. * Specific questions tackled in the podcast include: * What’s on the horizon for Aruba; * Three tips on choosing the right MSP for your business; * Why offering office hours support may be better than a 24x7 option; and * How an opex-based service helps SMEs in this time of tight cash flow and an uncertain future. Don’t miss the discussion! For more information about MySky Networks contact Dylan on firstname.lastname@example.org. * This promoted content was paid for by the party concerned
31 minutes | a month ago
‘Kubernetes is the next Linux’: SUSE’s Rob Knight on containerisation [promoted]
SUSE chief technology officer for enterprise cloud products Rob Knight believes Kubernetes technology is such a big deal that it could be considered “the next Linux”. Speaking to Daniel Robus on the TechCentral podcast, Knight provides an informative dive into the world of containerisation and mass digitisation, and the management thereof. Knight takes podcast listeners through a crash course in “Kubernetes 101” and explains how containerisation technology is already in the mainstream development world, touching multiple systems and enabling business value for organisations. Why should organisations try the technology? How is SUSE supporting a low-risk or no-risk entry into containerisation? And where can development teams get training, information and shortcuts to value from the community? Knight answers all these questions and more in the podcast. He also provides real-world examples of the technology in action, including in in-flight entertainment systems, the fast-food sector and banking. Kubernetes is here to stay, customers should embrace it and not be nervous of the change, and open-source software is a game changer to enable rapid deployment of digital-ready solutions, he says. Don’t miss the discussion!
38 minutes | 2 months ago
Interview: Why it's absolutely crucial to get CX right [promoted]
Getting customer experience (CX) right could mean the difference between surviving and thriving, says Maxime Blanchard, Zendesk territory manager for South Africa, in this episode of the podcast. In this podcast, Blanchard and Zendesk commercial account executive for Africa Erica Hall discuss the company’s recently published CX Report and its findings regarding CX in South Africa and the continent. They explore how Zendesk is humanising CX, how customers are struggling to unlock the best of CX and where the areas of untapped potential sit within an organisation that is on a digital transformation journey. Topics discussed in the podcast include: * The most notable trends in the Zendesk CX report; * Where companies are getting CX right in South Africa and where are they getting it wrong; * How Zendesk helps remove obstacles in the CX evolution of companies; * Why Blanchard and Hall are both passionate about the African market opportunity; * What they’re seeing as the game changer for clients to focus on for the next quarter; * What the next exciting things are coming out of Zendesk; and * Zendesk “customer happiness formula” event on 7 April. Don’t miss the discussion. This promoted content was paid for by the party concerned.
34 minutes | 2 months ago
e4: How regulatory technology can assist banks to transform digitally
To keep appraised of all regulatory issues in South Africa while digitally transforming is often arduous. Simply paying attention is no longer enough, which is why regulatory technology, or regtech, now plays a crucial role and can significantly assist in ensuring all digital transformation projects are successful and compliant. That's the view of Andrea Tucker, head of research & development and strategic projects at e4, who was a guest on the TechCentral podcast. In the podcast, Tucker talks about e4 and its areas of focus before turning to the subject of regtech and what the short- and long-term benefits are of embracing a regtech strategy. Has the Covid-19 pandemic put extra pressure on companies to embrace a digital approach to regulation? If so, what’s driving it? Also, regulation is a broad field. Should companies be applying regtech to every aspect of their business where regulation happens to play a role? Tucker answers these questions as well as touching on which industries are doing regtech well, including a look at the banking space in South Africa. What is the impact of privacy legislation like Europe’s General Data Protection Regulation and South Africa’s Protection of Personal Information Act in the regtech field? And how are shifting consumer habits since the start of the pandemic affecting regtech strategies and why? Don't miss the discussion!
40 minutes | 2 months ago
Interview: What you need to know about going solar in South Africa [promoted]
With ever-escalating electricity prices and an unstable supply of power from the national energy utility, more and more South African consumers and businesses are looking to invest in solar. But what’s involved? In this episode of the podcast, TechCentral speaks to Tian van der Bijl, commercial division manager at Ellies, about the costs involved and the requirements that must be met to go the solar route – including going off-grid entirely. Given Eskom's endless supply problems, why don't more homes and businesses already have solar? What factors, if any, are holding back the adoption of the technology as an energy-supply solution in South Africa? And how expensive (or cheap) is it really to deploy? And when should users expect a payback from their investment? Van der Bijl tackles all of these questions and talks about what businesses can do to reduce the upfront cost of deploying solar. He also covers what homeowners need to consider before embarking on a solar installation and what some of the traps are that people fall into. Should those interested in solar deploy projects in a big-bang approach, or does a modular and phased implementation of solar make more sense? Other areas covered in the discussion include lithium-ion vs lead-acid batteries for energy storage and what the latest developments are in solar panel technology. Lastly, Van der Bijl talks about Ellies' solar solutions and how the company works with homeowners and businesses to deploy solar energy solutions. Don’t miss this fascinating discussion!
22 minutes | 3 months ago
Interview: DG and HP on the rapidly shifting South African IT landscape [promoted]
In this episode of the podcast, TechCentral speaks to representatives from Digital Generation (DG) and HP about the impact that Covid-19 has had on the local IT industry and how it's shifted conversations with end-user customers. DG marketing and sales specialist Michelle Budde kicks off the conversation with a look at how her company adopted to the Covid-19 and the associated lockdowns. She then talks about some of the challenges the industry has faced in securing stock in the past year. Budde also covers DG's black empowerment credentials and its relationships with global original equipment manufacturers, including HP. Ricardo Duarte, senior technical consultant at HP, then joins the discussion in the second half of the podcast to talk about HP's direction since the break-up of Hewlett-Packard to create HP and Hewlett Packard Enterprise. Duarte then has a look at what the largest enterprise users in South Africa are talking about today, a year into the Covid pandemic, and what some of the hottest topics are on their agendas, including cybersecurity. He then unpacks HP Analytics and why this is relevant in today’s climate of working from home - how can endpoint data analytics could help organisations deal with distantly connected users and ultimately the user experience? Don't miss the conversation!
45 minutes | 3 months ago
Interview: Why Dark Fibre Africa was named Top Employer 2021
Dark Fibre Africa (DFA) was recently awarded Top Employer status in South Africa for 2021 by the Top Employers Institute. But how did the company win this highly valued accolade? In this promoted episode of the TechCentral podcast, DFA chief human capital officer Portia Thokoane and the company's head of strategy and mergers & acquisitions, Vino Govender, unpack what was involved in achieving the Top Employers award. With headquarters in the Netherlands and offices in several countries around the world – including South Africa – the Top Employers Institute was established with the aim of promoting excellence in human capital management to support business strategy. DFA's efforts in this regard were led by Thokoane, who believes human capital had become increasingly acknowledged as a critical business differentiator. She believes that organisations that give adequate attention to this area of their businesses will continue to distinguish themselves from those that do not. In the podcast, Thokoane and Govender talk about the work that was done at DFA to secure the award, including how it identified factors crucial to employee engagement and development and applied those across the organisation. Thokoane also provides her views in the podcast on the big trends in the human resources industry in 2021 and beyond. Don't miss the discussion!
31 minutes | 3 months ago
'DevAnything': In conversation with iOCO's Brian Harding and Richard Vester [promoted]
In this final episode in this week's series of podcasts with executives from iOCO, the systems integrator in the EOH Holdings stable, TechCentral speaks to Brian Harding and Richard Vester about the company's local and international expertise in software development and cloud computing. Picking up on the focus of the podcast series -- namely, the great African tech opportunity -- Harding, who is managing executive for iOCO digital, international and regions, unpacks the the size of the opportunity and where South Africa fits into the picture. Vester -- who is group executive for cloud -- then provides an overview of iOCO's cloud business and its go-to-market approach. Harding turns to the four key components he believes companies must get right if they want to be successful at digital transformation, namely software, design, agility and interconnect. The discussion also covers South Africa's opportunity to become a much bigger outsourcing destination. What will it take to get this right as a country? Don't miss the discussion, and this wrap to an insightful series of podcasts.
30 minutes | 3 months ago
Interview: Colin Millar on why iOCO is MAD about APIs [promoted]
In the fourth episode in TechCentral's s podcast showcase with iOCO, the systems integrator in the EOH Holdings stable, TechCentral speaks to Colin Millar about the rapidly growing importance to business of APIs, or application programming interfaces. In the podcast, Millar, who is MTN MAD API and Chenosis partner executive at iOCO, unpacks why APIs are becoming so important in modern business and how telecommunications operators like MTN Group as well as fintech players and e-commerce providers can access value-added revenue streams through the clever use of APIs. The conversation then turns to the extensive work that iOCO has done with MTN to develop the MAD API platform and the Chenosis API marketplace and the significance thereof for developers and businesses across the African continent. In the podcast, Millar also unpacks: * Why modern companies are becoming platform businesses and how, through these platforms, enabled by APIs, businesses can interconnect their partner ecosystems and find new routes to market; * How, through APIs, businesses can distribute their services more widely, integrate with powerful third-party apps, create new products and offer personalised customer service; and * How APIs have developed, allowing for more apps - and even APIs themselves - to interact in different ways. Don't miss the interview and the others in this series with iOCO.
26 minutes | 3 months ago
'Egypt is rising': An interview with iOCO's Essam Elbadri [promoted]
Egypt is on the rise. Since the "Arab Spring" a decade ago, the North African country has been on an upward march and is becoming an important centre for technology innovation. That's the view of Essam Elbadri, founder and CEO of Asset Technology Group, a company today owned by South Africa's EOH Holdings. In the third episode in a podcast series with executives from iOCO, the systems integrator in the EOH stable, Elbadri unpacks how the technology sector has helped Egypt grow strongly in recent years. The conversation covers some of the country's initiatives to grow the ICT sector and the economy, including the ICT 2030 strategy, the New Admistrative Capital smart city and the development of technology parks. Elbadri also talks about why iOCO is excited about the Egyptian market and why it invested in Asset Technology Group. Don't miss the discussion!
25 minutes | 3 months ago
iOCO's nuvoteQ: The SA company making waves in the global medtech field
South Africa's nuvoteQ, which is part of the iOCO stable, is making waves in the global medical technology space with a focus on delivering software-as-a-service solutions to the clinical research industry. In this, the second in a series of podcast interviews with executives from iOCO, the systems integrator in the EOH Holdings stable, TechCentral speaks to Adriaan Kruger, co-founder and CEO of medtech specialist nuvoteQ, about opportunities in the rest of Africa and further abroad. In the podcast, Kruger outlines nuvoteQ key focus areas, talks about how the Covid-19 pandemic has placed an emphasis on the need for a robust, reliable healthcare system in Africa, and how homegrown companies such as nuvoteQ can apply technology to enhance the reputation of Africa's clinical research industry. Don't miss the discussion!
44 minutes | 3 months ago
EOH CEO Stephen van Coller on the great African tech opportunity [promoted]
Africa is ripe with opportunities for technology-led distruption and tech companies with the right approach to this vast market stand to benefit. That's the view of EOH Holdings CEO Stephen van Coller, who introduces a series of TechCentral podcasts this week with executives from iOCO, the systems integrator in the EOH group. From Cape Town to Cairo, Van Coller unpacks why he believes Africa’s economic renaissance could be fuelled by the growth of tech, with countries such as Nigeria, South Africa, Egypt and Kenya leading the way. The continent is already attracting investments from global tech giants such as Google and Facebook, while China is leading investments in Africa’s tech infrastructure. But what are some of the opportunities and the hurdles and what is the role of the public and private sectors in overcoming these? With the right enabling policies, improvements in infrastructure, a focus on education and training, and the explosion of tech hubs, coupled with a young population, and a focus on entrepreneurship and innovation, the picture is brighter than many might imagine. In this opening podcast of the series, Van Coller touches on iOCO's view of the opportunities based on its own findings and on-the-ground experiences. Don't miss this insightful podcast series!
22 minutes | 3 months ago
Interview: People, and why they're the weakest link in information security [promoted]
In this episode of the podcast, TechCentral speaks to Brenton Swanepoel, head of the technical team at Obscure Technologies South Africa, about why humans remain the weakest link in the information security chain and what can be done about it. The discussion kicks off with a look at some of the recent high-profile data leaks and data breaches that have hit local and international companies and the sort of attacks that are being mounted by hackers and why. When it comes to the human factor, what are the best ways of minimising the impact of weak security practices, including employees choosing easy-to-guess passwords or otherwise doing things that expose their organisations to attack? The conversation also touches on some of the solutions Obscure Technologies offers to help companies protect themselves and emphasises why user education remains a critical component in the information security toolbox. Don’t miss the discussion!
39 minutes | 3 months ago
It's time to get SASE - A new security model, unpacked by Dimension Data and Cisco [promoted]
In this episode of the podcast, TechCentral speaks to executives from Dimension Data and Cisco about the exciting new area of information security called SASE, or Secure Access Service Edge. Pronounced "sassy" and coined by research firm Gartner, SASE is a big focus for both Cisco and its partner Dimension Data. In short, SASE is the convergence of wide-area networking and cloud security services into a single, cloud-delivered service model. It has been described as the future of cloud security. In the podcast, Dimension Data senior solutions architect Brynmor Campos and Cisco consulting systems engineer, Security Solutions, at Cisco Greg Griessel discuss what SASE is, why it's garnering significant focus in IT security discussions and what it means for South African organisations. Griessel and Campos unpack how Covid-19 and the associated work-from-home measures have made the transition to a new security model more urgent. Don't miss this important discussion!
19 minutes | 4 months ago
Interview: Ukheshe CEO Clayton Hayward on the Oltio acquisition
In this episode of the podcast, TechCentral's Duncan McLeod interviews Clayton Hayward, CEO of fintech platform provider Ukheshe Technologies, about its acquisition from Mastercard of Oltio. The deal, announced late last year, sees Ukheshe buying a company that developed the digital payments platform that supports Masterpass, Mastercard's QR payment service. Masterpass allows consumers to pay with their bank card by scanning a QR code with their mobile phone. In the podcast, Hayward tells McLeod about Ukheshe, what the company does and where it fits into the fintech ecosystem in South Africa. He then explains the rationale for buying Oltio. Ukheshe has an established partnership with Mastercard and is a participant in the company's Accelerate programme, which offers an access point to tap into Mastercard technology, data, expertise and global network that helps companies scale globally. Ukheshe will continue to provide the same support to local banks and other service providers that currently offer Masterpass, ensuring business continuity with no impact to consumers or merchants. Don't miss the interview!
36 minutes | 4 months ago
Don't ignore cloud backup: Keepit CEO Frederik Schouboe explains why [promoted]
As companies move IT from on-premises environments into the cloud, many assume it is sufficient to allow their cloud vendor to manage their backups for them. This is absolutely not the case, according to Keepit co-founder and CEO Frederik Schouboe, who explains in this episode of the TechCentral podcast why it's crucial that companies ensure they have a proper backup plan in place for their software-as-a-service (SaaS) and other cloud-based tools. Keepit, which is represented in South Africa by Cactus Backup, recently announced a large series-A investment round from One Peak. In the podcast, Schouboe talks about the investment and what Keepit intends to use it for. The podcast then turns to Keepit's offerings and how SaaS backup differs from the sort of backups companies used to run when their IT infrastructure was on-premises. Keepit has its own data centres, separate from the hyperscale providers such as Microsoft and Amazon Web Services -- Schouboe explains in the podcast why this is important and delves into the regulatory implications in choosing a cloud backup provider. He also takes podcast listeners through his views on the South African market and its growth potential as well as Keepit's partnership with Cactus Backup. Don't miss the discussion!
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