19 minutes | Jan 29, 2020

How Data Drives Exceptional Customer Experience

Customer experience is too important to leave to chance. It takes strategy, planning, people and technology to exceed customer expectations. This episode, Tamara McCleary is joined by CX experts Stephanie Thum, Jeannie Walters, and Moritz Zimmerman. Together, they dig into the why and how of data-driven customer experience.
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