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The Tech Unknown Podcast
26 minutes | 2 months ago
Centralizing Data for Smart Analytics
Discover how an over 150-year-old company executed a data-driven digital transformation to drive innovation across major infrastructure projects in the UK. Join us to hear Charlie Davies, Strategic Growth Manager, Costain Group PLC, and Richard Benson, Director of Intelligent Technologies for SAP, Deloitte, discuss discovering the benefits of uniting data across silos, increasing visibility, and enabling real-time decision making to help drive greater productivity and resilience.
35 minutes | 3 months ago
Better Together: Customer Conversations #5 Driving Innovation with Automation
This episode brings together Achim Löbke, Head of Architecture & Optimization, Uniper, László Gergely, International Project Manager, Uniper, and Dr. Mark van Rijmenam, Founder, Mavin, with Tamara McCleary, CEO of Thulium, to discuss fast-tracking innovation with automation. Uniper, an energy company, is leveraging SAP Intelligent Robotic Process Automation as part of their larger streamlining initiative, focusing on desktop support, scheduling, and maintenance while never losing focus on employees.
22 minutes | 4 months ago
Better Together: Customer Conversations #4: Necessity Driving Innovation
Endress+Hauser leveraged the SAP Business Technology Platform to monetize data that would otherwise sit unavailable and unused. Mike Cook, PhD, IIoT Collaboration Manager, Endress+Hauser Digital Solutions, tells the remarkable story. Theodora Lau, Founder, Unconventional Ventures, joins the conversation with expert industry analysis.
35 minutes | 5 months ago
Better Together: Customer Conversations #3 Achieving Real-time Customer Insights
Achieving Real-time Customer Insights: Delight in Every Byte. Listen to Mustafa Mustafa, Sr. Director - Analytics and Technical Shared Service, Ferrara Candy Company and Cyril Coste, Founder and Executive Coach, Digital and Growth, as they join host Tamara McCleary, CEO of Thulium, to discuss why real-time customer insights matter, and the impact data and consumers are having on businesses and business models.
19 minutes | 6 months ago
Better Together: Customer Conversations #2 Realizing Renewable and Sustainable Solutions
Realizing Renewable and Sustainable Solutions: Improving ROI while protecting the environment. Today’s Triple Bottom Line puts people, profits and the planet on equal footing. Listen as Hanno Schoklitsch, CEO at Kaiserwetter, Professor Sally Eaves, CEO of Aspirational Futures and host Tamara McCleary, CEO of Thulium discuss what it means for companies to embrace renewables and sustainability as a means to growth and success in the future.
25 minutes | 7 months ago
Intelligent ERP: Standardization, Automation and the Bottom Line
Standardization and automation on Intelligent ERP can boost your business· bottom line · if you can make the case to your entire organization. This episode, our experts focus on the practical process of rolling out these types of changes.
22 minutes | 9 months ago
Reimagining Human Resources for the Future of Work
Human Resources is all about helping employees feel connected, supported, empowered and engaged. When your home is also your office, and the news is getting more stressful every day, all of the above can be a tall order. Our expert guests discuss how HR must evolve to support employees in the new “normal.”
40 minutes | 9 months ago
Intelligent Spend Management and the Future of Procurement
Spend management and procurement were deeply affected by the global pandemic. Our guests explore how intelligent spend management can redefine these roles for a vibrant and thriving future.
29 minutes | a year ago
Why Employee Experience Matters in a Work at Home World
Employee experience is a crucial component of a successful business, and one that’s under the spotlight in our current work-from-home world. Our expert guests examine how to boost engagement and provide great employee experiences now and in the future.
25 minutes | a year ago
The Future of Automation: Intelligent ERP
With intelligent ERP as a foundation, businesses can use AI, machine learning and RPA to automate processes, increase efficiency, and focus workers on more valuable tasks. Our guests explore what automation means for the future of business, and the future of work.
23 minutes | a year ago
Find the Hidden Data Treasure in Your Business with Intelligent Analytics
Your organization is sitting on buried treasure. There are precious insights to be extracted from organizational data, and used to guide your business to new levels of profitability. This episode, our guests explore how you can find the buried treasure, extract and refine it, and put it to work for your business.
28 minutes | a year ago
Intelligent ERP: The Foundation of Digital Evolution
Businesses need an integrated, holistic vision of their operations to succeed in the digital age. Legacy ERP solutions can block communication, collaboration, and innovation. Guest experts Tim Crawford, Lisa Anderson, Eric Kavanagh and Tom Roberts explore how businesses can adopt--and make the most of--next-generation ERP.
29 minutes | a year ago
Say What? How CPaaS Improves Customer Experience & Business Operations
Modern consumers demand a seamless communication experience across channels and devices. Businesses need a communication strategy — and the right tech to support it — to meet and exceed those expectations. The good news is, improving communication can boost your employee morale, your efficiency, and your profitability, too. Our guests explore the possibilities.
19 minutes | a year ago
How Data Drives Exceptional Customer Experience
Customer experience is too important to leave to chance. It takes strategy, planning, people and technology to exceed customer expectations. This episode, Tamara McCleary is joined by CX experts Stephanie Thum, Jeannie Walters, and Moritz Zimmerman. Together, they dig into the why and how of data-driven customer experience.
18 minutes | a year ago
Digital Supply Chain - The Secret Weapon for CX
How can businesses use technology to transform the supply chain -- and why should they bother in the first place? Experts Ronald Van Loon and Richard Howells spin a story that ranges from a coffee shop in Seattle to a fishing boat in Indonesia and beyond.
32 minutes | 2 years ago
Driving Business Value with the Internet of Things
The Internet of Things has the potential to revolutionize business. But realizing the full potential of IoT technology requires strategy, intelligence, and insight into the human impact of the tech. Amber Case outlines the principles that guide smart IoT strategy in this episode.
28 minutes | 2 years ago
Building a Supply Chain Strategy for Industry 4.0
Visibility into the supply chain is crucial for businesses to improve efficiency, use data more effectively, and even identify new potential revenue streams. What technologies do businesses need to adopt to build an industry 4.0 supply chain? What do we stand to gain if we get it right? Expert Gary Mintchell shares his thoughts.
20 minutes | 2 years ago
Boosting Business Intelligence with Customized Analytics Solutions
Business users today have specific needs for analytics insights, no matter which application they are using. This podcast discusses how modern customizable analytics solutions can provide those business insights at the fingertips of end users in all depar
29 minutes | 2 years ago
Customer Experience and Engagement in the Age of Distraction
Technology is enabling businesses to collect, store and synthesize ever more customer data. How can industry leaders use that data to enrich customer engagement and create more memorable customer experiences? And what role does the human touch play in increasingly automated customer service?
40 minutes | 2 years ago
Intelligent Enterprise: Connecting Islands of Innovation
Most businesses have siloed departments that are pursuing digital transformation independently, creating “islands of innovation” throughout the enterprise. This episode discusses how to unify these efforts into a cohesive strategy to develop an intelligent enterprise.
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