Episode 6 : Annette Franz - EX vs CX and How They Align
Annette talks through employee experience and how it has a direct tie-in to customer experience
- Where do people start with employee experience and how do you define it?
- How are employers hurting themselves before employment with potential employees?
- What's the "soft stuff" and "hard stuff"
- How can technology hinder the employee experience
She then tells us about her great experience with Amazon and the convenience of how it's helped her save time. The fun part about us calling the podcast the "Sweets of CX"
CloudCherry is a Customer Experience Management software. We try to make CX fun through equal parts of love and science. Come see us today www.cloudcherry.com.