39 minutes | Jan 13th 2020

Episode 19: Onboarding and the Importance of First Impressions with Customers and Employees with Stacy Sherman

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Stacy Sherman talks about the importance of the onboarding experience 

  1. What are the top 1-3 moments of the onboarding experience with the customer and the employee?
  2. How can businesses ensure a smooth onboarding experience?
  3. What are the biggest challenges to watch for?
  4. What are some areas brands can leverage to educate their teams around onboarding?

Stacy then finishes off by tellings us about her experiences with Apple and Trader Joes.

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