Episode 19: Onboarding and the Importance of First Impressions with Customers and Employees with Stacy Sherman
Stacy Sherman talks about the importance of the onboarding experience
- What are the top 1-3 moments of the onboarding experience with the customer and the employee?
- How can businesses ensure a smooth onboarding experience?
- What are the biggest challenges to watch for?
- What are some areas brands can leverage to educate their teams around onboarding?
Stacy then finishes off by tellings us about her experiences with Apple and Trader Joes.