18 minutes | Dec 22nd 2019

Episode 18: Why a CCXP Certification should be in your 2020 plans

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Braeden Daly from CloudCherry and a recent CCXP certified talks about his journey in the CX space how the CCXP has helped him leverage his core skill sets.

  • Journey to getting CCXP Certified, and WHY it was important for you to receive the Certification.
  • How has the CCXP Certification helped you create a CX mindset within the organization?
  • What are some challenges you had with this, and how did you overcome them?

Finally, Braeden ends by telling us his story of the brand Back Country and the attention to detail they deliver in their customer interactions.

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