25 minutes | Oct 19th 2019

Episode 11: Kaye Chapman - Chat Revolutionizing Customer Service

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Kaye Chapman from Comm100 gives us an overview of utilizing chat. We see first hand how chat can make a huge impact to businesses. We finally hear Kaye tell us a great experience with a Comm100 customer through chat.

  1. Why should people use chat?
  2. How do businesses structure a team to handle chat support?
  3. What are some unique ways people can use chat/bots in their journey?
  4. What is the best way to get started if you aren’t using chat?
  5. What are the most common mistakes people run into with chat?

CloudCherry is a Customer Experience Management software. We try to make CX fun through equal parts of love and science. Come see us today www.cloudcherry.com.

 

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