Episode 11: Kaye Chapman - Chat Revolutionizing Customer Service
Kaye Chapman from Comm100 gives us an overview of utilizing chat. We see first hand how chat can make a huge impact to businesses. We finally hear Kaye tell us a great experience with a Comm100 customer through chat.
- Why should people use chat?
- How do businesses structure a team to handle chat support?
- What are some unique ways people can use chat/bots in their journey?
- What is the best way to get started if you aren’t using chat?
- What are the most common mistakes people run into with chat?
CloudCherry is a Customer Experience Management software. We try to make CX fun through equal parts of love and science. Come see us today www.cloudcherry.com.