Episode 10: Lynn Hunsaker - Game Changing Methods to CX
Lynn Hunsaker from clear action exchange brings a unique perspective on how to do things differently in CX to move the needle. She talks about her experience with Ritz Carlton and them providing a limo when she needed a lift.
- What are the priority 1 and 2 that everyone should start with?
- What do you think are some of the biggest areas people struggle with to create a customer experience strategy?
- What are some unique approaches that change the CX game that you've seen?
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