23 minutes |
a year ago
Episode 21: Collaborating for Success- with Bob Roark
22 minutes |
a year ago
Episode 20: The Comeback of a More Personalized Approach- with Murphy Fraser
39 minutes |
a year ago
Episode 19: Onboarding and the Importance of First Impressions with Customers and Employees with Stacy Sherman
18 minutes |
a year ago
Episode 18: Why a CCXP Certification should be in your 2020 plans
20 minutes |
a year ago
Episode 17: CX Through the Eyes of a CEM Vendor With Mike Miller at CloudCherry
16 minutes |
a year ago
Episode 16: Life as the VP of Client Happiness with Sarah Meyerdirk
25 minutes |
a year ago
Episode 15: A day in the Life of a CX/MX Champion
14 minutes |
a year ago
Episode 14: How to Align The C-Suite
23 minutes |
a year ago
Episode 13: Jenny Dempsey - Empowering CX with Employee First
27 minutes |
a year ago
Episode 12: Nate Brown - Things You Never Think About When Implementing a CX Program
25 minutes |
a year ago
Episode 11: Kaye Chapman - Chat Revolutionizing Customer Service
26 minutes |
a year ago
Episode 10: Lynn Hunsaker - Game Changing Methods to CX
32 minutes |
a year ago
Episode 9: James Dodkins - How to Relate CX to Everything We Do, Including a Rockstar
46 minutes |
a year ago
Episode 8: Becky Roemen - Humanizing The Customer Experience In Marketing
24 minutes |
a year ago
Episode 7: Jeannie Walters - Roadblocks to Prevent Retention
20 minutes |
a year ago
Episode 6 : Annette Franz - EX vs CX and How They Align
32 minutes |
a year ago
Episode 5: Eric Ullman - Brand Promise; CX Delivered
42 minutes |
a year ago
Episode 4: Matt Dixon - How Digital Transformation Has Reinvented Customer Experience
23 minutes |
a year ago
Episode 3: Jeff Toister - CX Vision: Why it's critical and how to build it.
34 minutes |
a year ago
Episode 2: Shep Hyken - The Convenience Revolution