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Studies in Empathy: A Cleveland Clinic Podcast
33 minutes | a year ago
Beware of Shiny Objects in Patient Experience
How do we filter through the research, publications, and ways to measure value and quality outcomes to assess what indeed is a best practice? Join us with Laura Cooley, Ph.D., in a discussion on how we can prevent getting derailed and focus on effective best practices to create authentic connections.
34 minutes | 2 years ago
Patients as Partners in Design, Strategy, and Innovation
Are you creating experiences that patients actually value and thrive in? How do we optimize empathy in our culture, structures, and initiatives? Join us as Julie Rish, PhD delves into human-centered design and partnering with patients to better understand the journey and create meaningful experiences.
29 minutes | 2 years ago
Military vs. Medicine: How Human Skills Contribute to Optimal Performance
Join us in a dialogue with Geoff Colvin delving into the parallels between healthcare and the military as it relates to having honest conversations and showing empathy, especially when there is a power differential.
32 minutes | 2 years ago
Are You Asking What Matters Most to Caregivers?
Can we drive patient experience by focusing on caregiver experience? Join us as we discuss healthy teams, leader behaviors, empathic accountability, and more in a conversation with Linda McHugh, Chief Human Resource Officer at Cleveland Clinic.
31 minutes | 2 years ago
Becoming a Conduit of a Patient Revolution
Join us in a conversation with Victor Montori, MD, as we explore moving beyond the checkbox to reevaluate our mission and challenge institutions, business processes, and metrics to deliver careful and kind care.
27 minutes | 2 years ago
It’s not my journey, how to be an effective empathic guide
How do we move from traumatic loss to well-grieved loss in healthcare? Can we use improv as an effective communication strategy? Join us as we explore those questions, palliative medicine, and more with Katie Neuendorf, MD.
37 minutes | 2 years ago
Help me understand: Is it possible to be empathic and set boundaries?
What's going on that isn't meeting expectations and how can we fix it? How can we best address concerns and empower caregivers? Join us as Stephanie Bayer, JD, shares experiences and best practices in patient relations, complaints & grievances, and setting expectations with empathy.
23 minutes | 2 years ago
Breaking Through Stereotypes: How to Share the Patient’s Voice through Research and Technology
What does research tell us about an individual’s identity? How do we leverage technology to personalize care? Susannah Rose, PhD lays out what years of research has taught us about what patients’ want and need from healthcare of the future.
28 minutes | 2 years ago
Why is this so hard? Training seasoned clinicians in communication skills
Ever wonder how to bring clinicians to the table to discuss empathy and keep them there? Amy Windover, PhD shares insight and tips from a decade of training relationship-centered communication in healthcare. Join us as we dive into self-empathy, burnout, and words that can transform just about any conversation.
21 minutes | 2 years ago
Using Your Left and Right Brain: What Every Patient Experience Leader Needs to Know
Adrienne Boissy, MD, reflects on the past decade of patient experience journey. Where has the patient experience field been and how do we transform the experience of the future?
26 minutes | 2 years ago
How Tennis and Maple Syrup Made Me a Better Doctor
You may be a good communicator, but what do the great ones do? Join us for a touching conversation with Tim Gilligan, MD, as he discusses how key changes in your communication skills can build stronger relationships with patients and colleagues.
28 minutes | 2 years ago
We All Cry Salt Water and Bleed Red: Spiritual Care in a Time of Crisis
When people have questions of meaning, faith, and hope in the hospital, chaplains foster a path to courage. Amy Greene, DMin, MDiv shares her story about the powerful moment she wanted to leave the profession and what made her stay.
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