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Apple Podcasts Rate and Review for SpotOn Olorunmola Fiyinfoluwa Victoria, or simply Folumy, is a Risk Management Analyst for Tangerine Life, a financial technology company in Nigeria that provides insurance products from life insurance to education plans. She is the co-host of the InsurTech Business Series Podcast, the No.1 InsurTech Podcast in the African continent where they talk about innovation and technology amidst Nigeria’s emerging insurance industry. Folumy is also an Associate of the Chartered Insurance Institute of Nigeria. Folumy joins us to discuss Nigeria's insurance climate and the many ways she believes their industry can improve for better customer reach. She describes how pursued a career in insurance, why being a banker didn’t appeal to her, and the challenges she faced along the way as a female Nigerian. She explains the big problem with communication between insurance companies and their clients and cites some ways to solve it. She shares why Nigerians don’t see the value of having insurance and describes the difference between the Kenyan and Nigerian insurance markets. Folumy also discusses how Nigeria coped with the pandemic of 2020. "Insurance is one of the ways Nigeria can move from a non-business sector to an all-business sector." - Olorunmola Fiyinfoluwa (Folumy) Victoria Today on Spot On Insurance: Folumy's life in Nigeria and why she pursued a career in insurance. How Folumy overcame the hurdles of finding success in Nigeria. Why Folumy didn't consider a career in banking. Addressing the insurance communication gap for their Nigerian clients. Why Nigerians don't believe in the value of having insurance. Comparing the insurance market in Kenya and Nigeria. What the future holds for the insurance industry in the African continent. How the pandemic affected Nigeria in 2020 and how they responded to it. How movies helped uplift her spirit throughout the last 12 months. Key Takeaways: Nigerians are beginning to invest in agriculture as an alternative to the oil sector. About 82-million Nigerians are living below the poverty line. Connect with Olorunmola Fiyinfoluwa (Folumy) Victoria: Tangerine Life InsurTech Business Series Podcast LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn Eric Geier is the CEO of Puresurance, a health and retirement solutions company that focuses on small and medium-sized business owners. Their products can help clients manage their health insurance and retirement plans with their proven strategies and mentorship. Eric is an expert in life insurance when used as a retirement vehicle and provides customized health coverage solutions. He also has over 20 years of experience working in the financial industry and earned his BBA in Accounting at Hofstra University.  Eric joins us to share how you can make the best out of your retirement. He describes what motivated him to have a career in the financial industry and why they started Puresurance. He explains how medical services aren’t costly and why hospitals can lower the cost if you’re self-insured. He discusses why life insurance is of utmost importance when it comes to any retirement strategy and shares the many retirement issues he helps their clients address. Eric also explains how a person in their 20’s can prepare for their retirement even if they’re earning a modest salary and describes how he has kept a positive mindset despite the troubling times. "The biggest threat to anybody's retirement is outliving their money." - Eric Geier Today on Spot On Insurance: How compound interest works for retirement. When Eric worked in Hong Kong and what his experience was like. Eric's thoughts on what a suitable insurance product should have. How to know the actual price of healthcare. Why medical services typically don't cost a lot of money. Why life insurance is critical in any successful retirement strategy. The questions Eric asks clients when planning their retirement. What mortality credits are and why only insurance has it. The pain points many of Eric's clients want to address. Eric's advice to those who are fresh out of college and want to plan their retirement. How Eric has kept a positive mindset over the past 12 months. Key Takeaways: 67% of the population doesn't even have a retirement plan. Medical services can be much more affordable if you declare yourself as self-insured. Resources Mentioned: MDsave Connect with Eric Geier: Puresurance Calendly link LinkedIn Email: eric@puresurance.com This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn Joseph Petrelli is the President of Demotech, an Ohio-based financial analysis firm. He is credited for the development of Financial Stability Ratings (FSR). FSRs are one of the leading indicators when considering the financial stability of Title underwriters and Property & Casualty insurers. Demotech’s mission is to help level the playing field for insurance companies currently unrated or under-rated. Joe also has over 40 years of actuarial and financial analysis experience, particularly in product development, pricing, and loss cost filings.  Joe joins us today to share how Demotech works to help provide accurate insurance ratings through FSRs. He discusses the reason he wanted a degree in Actuarial Sciences and the challenges he faced early in his career. He explains why he developed FSRs and how they accurately size up any insurance company in the market. He shares how he and his team revived the Florida market and how much of the market they have in control today. He describes how Demotech’s classifications system works and the factors they consider. Joe also discusses how COVID-19 disrupted the traditional office setting and its ergonomics. "New tools allow us to have smarter decisions rather than just routine transactions." - Joseph Petrelli Today on Spot On Insurance: Why Joe obtained a degree in Actuarial Sciences. The challenges Joe encountered early in his career. What led Joe to create the Financial Stability Ratings? Fannie Mae and Freddie Mac, and how they worked with these mortgage companies. The gaps in the industry Demotech intended to fill. How Joe and his team resurrected the Florida market. Why Florida struggled to find a rating agency in the 90's. How their company's classifications system works. How Joe prepares for the next generation.  Why Data Scientists are pushing Actuaries to become more innovative. How Joe expects various industries to adapt to the New Normal. Key Takeaways: You have to have, as an actuary, 30 hours a year of continuing education. In insurance ratings, the business model is a better metric than financial signs. 2020 has changed the way any industry looks at office spaces forever. Connect with Joseph Petrelli: Demotech Phone: 354-7207 LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn Nikolaus Suhr is the CEO and Co-Founder of KASKO, an insurtech company that offers an agile insurance product powered by API. They promise to make sure your IT empowers you and your business instead of being the one thing that holds your systems setup back. He comes from a family of insurers, allowing him to have a heart for the insurance industry from a young age. Nikolaus also has over a decade of experience working with insurance brokers and has served in critical roles in business development, risk management, and startup consultation. Nikolaus joins us to discuss how KASKO can help companies scale fast through insurance service optimization. He discusses what inspired him to join the insurance industry, his family history of insurers, and why he decided to start KASKO. He describes why insurance is still primarily a sales game despite the number of new technologies and tools currently available and explains why partnering with other companies fast-tracked their company growth. He also shares the niche they want to fill in the industry and what KASKO offers regarding on-time insurance delivery. "Insurance just works slightly differently than any other financial product. It's about trust and appreciating how hard people had to work to gain that trust." - Nikolaus Suhr Today on Spot On Insurance: How young Nick was when his entrepreneurial spirit started. The reservations he had when he was being groomed to run their family business. The strategies he developed to get where he is today. Why insurtech is mostly about sales and knocking on doors. Why Nick decided to start KASKO. Why partnering with insurers allowed their company to grow. How a company can customize their services without being niche. Why it was brilliant for their company to attract US clients who want to do business in Europe. What's in store for KASKO in the near future? Key Takeaways: The cost of delivering insurance at the right point in time is very high. There's so much tech out there, but it's about getting the word out and making those partnerships. Connect with Nikolaus Suhr: KASKO Email: suhr@kasko.io LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn Mike Strakhov is the Senior Vice President at Live Oak Bank, a digital, cloud-based bank with no ATMs, branches, or tellers. They are a lending company that aims to be America’s small business bank. He co-founded the insurance lending vertical, including building the team and developing strategies for short and long-term goals. As SVP, Mike is responsible for developing referral partnerships with agency networks, consultants, and various insurance carriers across the US. Mike joins us today to discuss the surge of mergers and acquisitions in 2021 and what he expects to see in 2022. He shares his career experiences before working with Live Oak Bank and the time he was part of the insurance industry. He explains how the pandemic didn’t stop the mergers and acquisitions transactions from happening in record numbers and describes why he and his company are bullish on agency acquisitions today and for the foreseeable future. Mike also shares the steps you should take before deciding to sell an agency and the taxes and fees in-between. "Debt and taxes are part of the whole she-bang, so you're going to pay it one way or the other." - Mike Strakhov Today on Spot On Insurance: Mike's career and the different hats he's worn over the years. Why the insurance industry is so resilient. Mike's thoughts on 2020 and how the year still had record-breaking mergers and acquisitions. How the Biden administration will change the current market climate. The acquisition status of the startup industry. How will the surge of mergers and acquisitions affect the industry? What Mike expects 2021 to be and what the future holds. Why Mike is bullish on agency acquisitions. The steps you need to take when selling an agency. Why 2021 is a good time for agencies in terms of bank lending. Key Takeaways: It takes several years to get your financials in order. Taxes will always be part of the equation, even in retirement. In selling agencies, having everything in order is impactful on the price you're going to get paid. Connect with Mike Strakhov: Live Oak Bank Mike Strakhov on LinkedIn Email: michael.strakhov@liveoak.bank Phone: (614) 361-9482 This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn Jeremy Streten is a coach, lawyer, mastermind facilitator, and author of The Business Legal Lifecycle: How to Successfully Navigate Your Way from Start Up to Success, a book that discusses all the possible things that can go wrong in your business journey and how you can prevent them. He is also the CEO of Business Legal Lifecycle, a company that offers SaaS products that business owners can use to identify risks and blindspots in their business. The mission of Jeremy’s company is to help business owners learn the legal health of their business. Jeremy joins us to share how Business Legal Lifecycle helps business owners find legal blindspots in their companies and provide solutions to fix them. He discusses Australia's current state and why he believes life is pretty much back to normal, with a few exceptions. He explains the risks many business owners incur in their professional journey and highlights some of the things they can do to solve them or prepare for them. He describes the importance of estate planning and the best time to talk about it. Jeremy also explains why he’s opposed to the industry creating programs and services that can confuse clients and end up driving them away.  "The number one objection people have is they don't understand. If they don't understand, they disengage." - Jeremy Streten Today on Spot On Insurance: How Australia combatted the pandemic and what it's like today. Why Jeremy was interested in tech early in his career. What made Jeremy start their company and how they can help reduce business risk. Their target market and which businesses benefit the most. Jeremy's thoughts on how technical terms serve to confuse potential clients. How business professionals can separate simplicity from stupidity. What readers can expect from Jeremy's book. The best time business owners should talk about estate planning. What is it like in Australia in terms of business conferences and meet-ups? Jeremy's advice for newcomers and how they can improve the industry. Key Takeaways: Estate planning should be discussed any time. Just because a process uses simple terms doesn’t mean it’s stupid. Connect with Jeremy Streten: Business Legal Lifecycle Book: The Business Legal Lifecycle: How to Successfully Navigate Your Way from Start Up to Success Jeremy Streten on LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn John Warrillow is an entrepreneur, best-selling author, and President of The Value Builder System, a solutions platform that helps small business owners boost their company's value. Their platform incorporates various tools to measure, analyze, and interpret data to help improve business value by as much as 71%. He is the man behind the bestselling books Built to Sell: Creating a Business That Can Thrive Without You and The Art of Selling Your Business: Winning Strategies & Secret Hacks for Exiting on Top. John is also the host of the Built to Sell Radio, a weekly podcast for entrepreneurs who want to sell their business. John joins us to share how his entrepreneurial drive started as a kid selling drinks in school. He discusses some of the motivators that ultimately led him down the path of entrepreneurship. He explains why he wrote books focused heavily on selling businesses and why they both virtually revolved around the concept of recurring revenue. He describes some of the reasons why this year is the best time to sell a business, especially if that business was running throughout 2020 and discusses why he believes new entrepreneurs should chase partnerships over sole ownership. John also explains why trying to sell your business at the very top is a double-edged sword and shares a real-life story of what happens when it goes wrong. "The best time to sell is when somebody’s buying.” - John Warrillow Today on Spot On Insurance: How John's entrepreneurial spirit started when he was young. What recurring revenue is and how it affects company value. What inspired John to write his books around recurring revenue. How entrepreneurs can sell their businesses like the big players. When should business owners consider selling their business? Why businesses that operated during the pandemic should consider selling now. What is pre-diligence in entrepreneurship? Why it's not advisable to always ride the company over the top before you sell. Partnerships and why John thinks entrepreneurs should do them. Why we need to be very cautious of when an acquirer can talk to our employees. What is Majority Recapitalization and what happens when it goes wrong for the owner?  Key Takeaways: Exiting a business can both be a fairytale story and a story of enduring hardships. Most owners are going to have to stay on after selling to reach their earn-out. There's no effort without error and shortcomings. When your competitors find out your employees are looking elsewhere, it undermines your leverage. Resources Mentioned: Care.com Connect with John Warrillow: Built To Sell The Value Builder System Built to Sell Radio Twitter The Art of Selling Your Business: Winning Strategies & Secret Hacks for Exiting on Top Built to Sell: Creating a Business That Can Thrive Without You This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn Ryan Stewman is the CEO of Hardcore Closer, a company that helps elite salespeople to elevate their sales game through new technologies and automated sales processes. He is the Founder of the Break Free Academy, a network of entrepreneurs and business owners who want to become elite salespeople in their respective industries. He is a contributing author to media outlets such as Forbes, Entrepreneur, and Huffington Post and the bestselling author of multiple books, including GCode: How to Stay Super Focused in a World Full of Distractions and Hardcore Closer, a book that describes the many setbacks Ryan experienced before finally stumbling on the path that led to his success. Ryan is also the host of The Hardcore Closer Podcast, one of the world’s longest-running sales podcasts. Ryan joins us today to share his story of growing up in an abusive home and serving time in prison to becoming a motivational speaker, business owner, and 4-time bestselling author. He highlights the lessons he has learned about business while working at a carwash in his youth, how his career pivoted from washing cars to working in the banking industry, and how serving jail time has affected his personal and professional life. We discuss why many salespeople have the wrong mindset about cold-calling and what they should do to become more efficient and effective. We also discuss Ryan’s inspiration to become a motivational speaker, his Hardcore Closer Program, and how his company helps sales professionals become the best-of-the-best in their industry. "Most people have mentally tricked themselves into sticking to what works. It’s effective… but it’s not efficient." - Ryan Stewman Today on Spot On Insurance: Ryan's work ethic and how it all started in a carwash. What Ryan learned during his time in prison. How Ryan’s career shifted from washing cars to working in the banking industry. Ryan's mindset after serving time in prison. How Ryan found the inspiration to become a motivational speaker. Ryan's opinions on cold calls and their efficacy and efficiency. The struggle between power and force regarding cold-call sales What professionals can learn from Ryan's Hardcore Closer Program. The goal of Ryan’s company and how they empower their clients to be better leaders. Exercises you can do to envision an elite version of yourself. Ryan's daily routine and how it can help you to be more focused. What their slogan "Do the work despite” means. Key Takeaways: Do the work every day that can bring you success long-term. Don’t focus on how fast you can win big, but how you can win every day. Resources Mentioned: The Law of Success In Sixteen Lessons by Napoleon Hill Connect with Ryan Stewman: Hardcore Closer Break Free Academy GCode Hardcore Closer book Podcast This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn Nate Reznicek is the Head of US Distribution at International Re Ltd, an insurance and reinsurance underwriting agency based in London. The company specializes in captive insurance, what Nate describes as a niche inside of a niche. As Head of US Distribution, Nate’s responsibility is spearheading the company’s US marketing strategies and developing sustainable enterprise risk management strategies. He is also part of the Captive Insurance Companies Association Programming Committee.  Nate joins us to discuss what captive insurance is, the risks they cover, and the market they’re after. He shares how he joined the captive insurance industry and what I-Re does for its clients. He describes the different types of captive insurance and the positions you have to fill if you want to start your own captive insurance company. Nate also shares what kept him going despite the economic downturn of 2020. "The captive insurance space is a very small one. It's a niche inside of a niche." - Nate Reznicek Today on Spot On Insurance: How Nate found himself working for a captives practice. Why captive insurance is a niche inside of a niche. What is a captive insurance company? The different types of captive insurance. The roles you need to fill if you want to start a captive insurance company. What does captive insurance cover?  What I-RE does and how they are different from other captive insurance companies. Key Takeaways: Insurance is not regulated at a federal level, but at a state level. The most common use of Captive insurance outside of your common P&C policies is going to be in your employer-sponsored healthcare plan. Most carriers don't make money on their underwriting profit. Connect with Nate Reznicek: International Re LinkedIn Email: nate@i-re.insure This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn       SOI203 - Healing American Healthcare   Edward Eichhorn is the President of Medilink Consulting Group, a company that provides sales, strategic planning, and marketing advice for medical service and imaging businesses all over the country. Their company spearheaded the Healing American Healthcare Coalition to make sure healthcare professionals are always informed with the business and research side of the COVID Pandemic. Edward is also an author and the man behind the book, Healing American Healthcare, where he talks about how the country can transition to a universal healthcare system while also reducing national healthcare costs.   Edward joins us to discuss the current healthcare crisis in the US and his universal healthcare proposal that has virtually no drawbacks. He shares stats and facts regarding healthcare in other countries and how the US compares. He explains why Bernie Sanders’ Medicare For All Bill could be bad for healthcare professionals and shares when he thinks the world will go back to a pre-COVID state. Edward also describes what readers can expect from reading his book and how it can help their healthcare finances.       "We have to rebalance healthcare once we get past this terrible pandemic.” - Edward Eichhorn       Today on Spot On Insurance:   Edward's career path and why he joined the healthcare industry. How the US compares to other countries in terms of its healthcare systems. The ramifications of not having a universal healthcare system. Medical expenses and how it affects the number of people who declare bankruptcy. What it means to win the healthcare lottery. Healthcare options for the United States. Why Medicare For All would be detrimental to healthcare workers. How Americans truly feel about changing health insurance models. Why the current system is difficult to fix. How the pandemic affected the healthcare industry. What readers can expect from his book and how it can help their healthcare finances. What the country can do to prepare against another pandemic. When Edward believes the world will go back to a pre-COVID normal. Which of the COVID vaccines currently available should people take?     Key Takeaways:   The United States is the only one among developed nations that doesn't have a universal healthcare system. If we could harness healthcare and make it a right instead of a privilege, it would also improve our nation's economic activity. When competition gets to a point of oligopoly, then the opportunity to compete on price goes away.     Connect with Ed Eichhorn:   Medilink Consulting Group Email 1: ed@medilinkgroup.com Email 2: ed.eichhorn@medilinkgroup.com Healing American Healthcare: A Plan to Provide Quality Care for All, While Saving $1 Trillion a Year  LinkedIn       This episode was brought to you by…..   Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.     Connect, Learn, Share   Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn Troy Korsgaden is a sought-after financial services and insurance consultant. His company, Korsgaden International, specializes in agency building, global marketing, technology strategies, and distribution for some of the world’s largest financial services companies and insurance carriers. Troy is also the author of many books, with the most recent one titled Inflection Point, where he guides business owners on how to adapt their insurance or financial services agencies in an ever-changing market and technological economy. Troy joins us to discuss how the pandemic has exposed old business models and how creating new business models let small, forward-thinking businesses thrive. He discusses how the industry has been moving away from the customer-centric approach, and how 2020 brought them all back to this core principle.  He explains how companies can flaunt their value over those who offer the cheapest prices. Troy also shares why the best companies are trying to innovate on a daily basis and why it’s important for businesses to frequently re-tool the services they offer.       "You need to meet customers where they want to connect - not where you want them to connect.” - Troy Korsgaden Today on Spot On Insurance: The big changes that happened in the industry since 2020. Why businesses need to ditch the "old" business model to move forward. How companies determine where they can get in touch with their clients. New technologies and knowing what and how to upgrade. Making clients see that your company offers more value than your competition. How frequently should we re-tool our services? Deep diving into Open Platform Solutions. Why customers aren't always looking for the cheapest price. What it means to offer unrivaled service. Why you don't want ‘generalist’ employees. Constant re-tooling and how it will boost your market value. Key Takeaways: You have to give great service, great advice, and then you earn the right to offer solutions. Customer-First is only true if you go to where the customers go, and not be a company that tells them what to do and how to best communicate with you. Any company can have great first impressions, but only few will make it last. Resources Mentioned: Spot On Insurance 159: Get The Right Customers In Your Chair Connect with Troy Korsgaden: Korsgaden International LinkedIn Email:troy@korsgaden.com Book: Inflection Point: Redefining Your Role In The Insurance And Financial Services Industry When The Existing Model No Longer Works This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!      

Apple Podcasts Rate and Review for SpotOn Manuel San Miguel is the Co-Founder and CEO of Ignatica, a core insurance platform that aims to help insurers grow their markets, boost profits, and digitally serve consumers. Their goal is to help their clients penetrate new markets in a more seamless manner - despite different or heavy regulatory systems. As CEO, Manuel is skilled in software development, digital strategy, and risk management. Before founding Ignatica in January 2019, he worked with Manulife for over nine years as Chief of Technology, Architecture, and Digital Engineering. Manuel joins us to share how Ignatica seeks to address the problem of digital transition in the industry. He discusses how their company makes use of AI and Blockchain to create a fully digitized insurance platform. He describes how his passion for martial arts influenced the path he took professionally and explains what digital transformation really means for a consumer. Manuel also shares why legacy thinking should be obsoleted in an ever-changing market and his insight on what insurance professionals should learn from the 2020 coronavirus pandemic.  "Life has a way of happening and doors have a way of opening." - Manuel San Miguel Today on Spot On Insurance: The goal of Ignatica and the gaps it seeks to fill in the financial industry. How they incorporate AI and Blockchain technology. Why Manuel set his sights on the Asian market. How martial arts influenced Manuel's professional career. What Manuel noticed with distribution platforms and digitization. The definition of digital transformation from a consumer perspective. What 2020 has taught the insurance industry. Why legacy thinking is no longer applicable today. The difference between the way the Asian and US markets are handling digitization. Key Takeaways: ‘Digital’ is not just “I was able to do something online.” Many startups in developing countries have great ideas, but are hampered by overhead cost. Relying on legacy systems should no longer be a focus in a world where disruptions can happen at any moment. Connect with Manuel San Miguel: Ignatica LinkedIn Email: info@ignatica.io This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn Tim Christ is the Vice President of Growth at Claimatic, a SaaS insurance claims app that streamlines claims distribution in real-time through proprietary algorithms. Claimatic provides claim assignment services, end-user empowered rules optimization, advanced mapping, and workforce management among other services. He has over 20 years of experience in executive leadership, management consulting, and business development roles. Tim is also the author of Outgrowing QuickBooks, where he discusses how business owners can redesign and re-engineer their small business into a medium-sized business. Tim joins us to discuss the problems Claimatic intends to solve with their advanced algorithms and data-driven streamlining platform. He describes how a small business can scale without losing efficiency or money. He explains the difference in management between a small and medium-sized company. Tim also shares how the pandemic of 2020 has altered the way claims are processed and discusses the risks of relying on spreadsheets to track your finances.       "Your business is part of the reflection of what you feel is your self-worth." - Tim Christ Today on Spot On Insurance: Tim's opinions on the average American's financial status. The problems Claimatic wants to solve and how they plan to solve them. When you should let your team manage your business for you. Why we should learn how to manage our pennies. How to avoid business inefficiency as you scale. What can happen to your business if you don't have a strategic plan. Internal controls and why small businesses don't have them. How hiring a CFO can benefit a growing business. Why Tim doesn't believe the claims industry has a talent gap. How the pandemic has changed the process for claims. Solving the reassignments problem and its immediate effects on a business' finances. Why businesses should stop relying on spreadsheets. Key Takeaways: 2%-7% of a business's money is often wasted on process inefficiencies annually. 90% of small businesses don't have a strategic plan annually that's written on paper. Resources Mentioned: The Great Game of Business, Expanded and Updated: The Only Sensible Way to Run a Company Connect with Tim Christ: Claimatic LinkedIn Email: tchrist@claimatic.com Phone: (210) 632-4571 Outgrowing QuickBooks: Engineering Real Profit (ERP) in Companies with $10 Million-$50 Million Annual Revenue This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn Will Marzolf is the Founder of Grafico Analytics, an insurtech company that aims to innovate the way insurance companies visualize, communicate, and compare their various insurance and reinsurance programs. They created a restructuring platform that allows clients to visualize what their insurance product looks like to understand them better. Will’s entrepreneurial spirit also led him to complete more than 30 different courses such as behavioral finance, business statistics, algorithm development, and corporate finance.  Will joins us to share why the industry needs to revamp the way it presents insurance products to clients and how Grafico can help them do it seamlessly and instantly. He describes what it was like starting this company amidst the pandemic and the tools he used to get his company going. He explains why he pursued a career in reinsurance despite it being such a niche market, how clients can use their platform, and what they can expect to find. Will also shares what keeps him motivated despite the tumultuous time we’re currently experiencing. "We can use financial products to save our society or protect it in the event that Mother Nature is causing a catastrophic event to occur." - Will Marzolf Today on Spot On Insurance: Who Will Marzolf is and why he chose a career in reinsurance. How the pandemic may alter the way insurance covers financial risk. The terms and lingo used in reinsurance compared to other industries. Why Will created Grafico and the problems they want to address. How Grafico helps visualize data and insurance products. Future projects to watch for. Why they suggest taking their training services to use their platform. Languages and computer languages - and how to be good in both. What it was like starting a company in the middle of a pandemic. What keeps Will motivated during these hard times? Key Takeaways: Ease of use is one of the most important factors when it comes to online platforms. Insurance companies are now looking into coverage for events like a pandemic. Connect with Will Marzolf: Grafico Analytics LinkedIn Company Email: contact@graficoanalytics.com Personal Email: will.marzolf@graficoanalytics.com This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn Natalie Siston is an inspirational speaker, leadership coach, and author of Let Her Out, a book that introduces the story of her life, journey, and the moments that inspired her to become a coach. Natalie’s unique style of coaching stems from her experience growing up in a town of 600 people, where everyone knew each other by name and helped each other in life. When she’s not coaching, she also teaches and mentors at The Ohio State University, her two-time alma mater. Natalie joins us to discuss her coaching experience and what sets her apart from other coaches in the industry. She describes the events that led her to insurance and what it was like quitting a stable job in the middle of a pandemic to focus on entrepreneurship. She explains what readers can expect from her book and its contents. Natalie also shares advice for those who want to test the deep waters of entrepreneurship in 2021. "Who quits her job in the middle of a pandemic? Someone whose dreams are bigger than her fears." - Natalie Siston Today on Spot On Insurance: Natalie's childhood dreams and why she wanted to be in politics. What inspired Natalie to join the insurance industry? How Natalie decided to leave her 9-5 to become an entrepreneur in 2020. The classes aspiring entrepreneurs can take now to help propel their career in 2021. Defining your role in the company and the role for yourself. What red barns symbolize, her memories of them, and why she used them in her book. What she offers clients as a coach and what readers can learn from her book. How Natalie presented her own keynote and why she turned it into a book. Key Takeaways: Coaches need coaches too. Even a small role in a company can have a big impact on its growth. Connect with Natalie Siston: Small Town Leadership Let Her Out Instagram LinkedIn Facebook This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn Adedamola “Damola” Oloko is the co-host of the InsurTech Business Series podcast, the leading insurance podcast in Nigeria where they have in-depth discussion and reviews about trends, opportunities, and industry challenges. He holds a Masters degree in Mass Communications with over five years of sales experience in the insurance industry. Damola’s passion for tech and insurance has made him develop an innovative mindset that ultimately led to him starting the podcast following insurtech trends. Damola joins us to discuss the potential market in Africa and how large companies can penetrate their economy. He describes what a typical Millennial African’s life is like and their mindset towards adaptability and technology. He shares where he discovered his passion to work in insurance and how Spot On Insurance inspired him to start his own podcast. He explains what audiences can expect from their upcoming InsurTech Business Series event. Damola also describes how he manages to see the silver linings despite all that happened this year. “Insurance should be taught as a subject, not as a topic under another subject.” - Damola Oloko Today on Spot On Insurance: How Damola learned about the Spot on Insurance podcast. What it's like being a Millennial in Africa. How Damola found himself working in the insurance industry. The insurtech trends in the African market. How companies can penetrate the African market better. How the typical African looks at retirement and insurance. Why Damola started his insurtech podcast and the knowledge gap he wants to fill. What to expect from the Insurtech Business Series conference. How Damola has been keeping himself optimistic in 2020. Key Takeaways: Generally, the penetration of insurance in Africa is just 3%. Companies should engage in conversations with those who follow them. Succession planning is still too early for the African market. Connect with Damola Oloko: InsurTech Business Series podcast LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn Brian Ahearn is a coach, consultant, keynote speaker, and the Chief Influence Officer of InfluencePEOPLE, a company that teaches businesses and corporate executives how to boost sales through the art and science of persuasion. He is one of only 20 people all over the world who holds the prestigious Cialdini Method Certified Trainer (CMCT) designation. Brian is also the author of Influence PEOPLE: Powerful Everyday Opportunities to Persuade that are Lasting and Ethical, a book that helps readers understand how to ethically influence others.  Brian joins us today to discuss the art and science of persuasion, his definition of ethical influence, and how to relate to your customers better. He shares his experience with traveling across the US during his childhood, his passion for fitness, and how he ultimately realized he fulfilled his youthful dreams of owning his own gym. He explains why many people view the concept of “influencing others’ as a negative connotation and describes the key differences between influencing and manipulating. Brian also explains how he has adjusted his business strategy and methods to be as virtual as possible, while also improving the learning experience for his audience. "Selling is the process of persuading a person." - Brian Ahearn Today on Spot On Insurance: Defining what ethical influence is and how to make it effective. Why "influencing others" has gathered a negative connotation. The difference between influencing and manipulating. The people who inspired Brian to drive his career forward. How seeing a simple sticky note can make you want to reciprocate quickly. How Brian adjusted his business to the pandemic. Brian's advice on how to get people to like you and say yes to you. What reciprocity is and how it changes depending on the positivity or negativity of the response. How Brian prepares for 2021 and what he learned in 2020. Key Takeaways: Get a plan, work it consistently, and good things happen. Social media should be social and treated as a way to have a little bit of back and forth. Building rapport is still the best way to convince someone to say yes to your proposal. Connect with Brian Ahearn: InfluencePEOPLE LinkedIn Influence PEOPLE: Powerful Everyday Opportunities to Persuade that are Lasting and Ethical This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn Wade Millward is the Founder of rikor, a next-generation digital insurtech company that integrates insurance requirements directly to their platform to offer real-time insurance policy monitoring services. His goal in founding the company was to simply reduce the risk for franchisors through instant insurance verification. He believes certificates of insurance are risky, can be easily manipulated, and offer zero security for the franchisor, and decided to design a system that helps bypass all of these problems. Wade also represents Millward Agency, an insurance company started by his grandfather and is currently led by his father. Wade joins us today to share how rikor helps mitigate risks with the use of real-time technology and other innovations. He shares his experience with serving in an LDS mission, the lessons he learned from that experience, and the idea that led to founding his company. He discusses the security problems associated with certificates of insurance and why he believes these certificates are practically useless. He explains why he started the company amidst the pandemic and how you can be a good leader in a tumultuous time. Wade also describes his thoughts on technology in the industry, especially with how it manages risk. "One of the most important things in leading a team is empowering people to make mistakes for the pursuit of innovation." - Wade Millward Today on Spot On Insurance: Wade’s time serving in an LDS mission and the culture and lessons he learned. Why we constantly compare ourselves to other people. How Wade found himself joining the insurance industry. Why Wade believes launching a business in the middle of a pandemic was the best decision he has made. How to focus on long term objectives over short term distractions. How rikor helps reassure procedural transparency. Why the certificate of insurance is a false sense of security. Wade's thoughts on technology and how it's changing the way we finance and manage risk. What it means to think beyond the box and how we can connect different boxes. How to lead a team going into 2021. Key Takeaways: The hardest thing about starting a company is making a name. Don’t let a pandemic stop you from making your dreams a reality. When we put people in boxes, they stop thinking. Connect with Wade Millward: rikor LinkedIn Email: wade@rikor.io  This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

  Apple Podcasts Rate and Review for SpotOn Alan Ringvald is the CEO of Relativity6, a machine learning platform that lets agencies predict customer behavior accurately. They are also an insurtech company that believes agencies can never be replaced by chatbots. Alan founded the company based on his and his co-founders' graduate thesis research at MIT. Their goal is to provide clients with a comprehensive AI-backed system that lets companies know what their customers need from them. Alan joins us to share the idea that Relativity6 represents and what motivated him to pursue this type of business. He discusses the power of AI, the current applications of machine learning, and why some companies can’t fit AI learning systems into their business. He explains the reasons he named it Relativity6 and shares his entrepreneurial journey and how MIT helped him get a good start on his business. Alan also describes the technologies that can shake up the insurance industry and how augmented reality and VR can impact the podcasting industry. "If you’re not really understanding a lot about your customer, you’ll never be able to grow that customer.." - Alan Ringvald Today on Spot On Insurance: Alan's connection with the New England Patriots. Being the son of immigrants and growing up not having English as the first language. The company Alan started in college and what inspired him. The name behind Relativity 6 and the services they offer. How having an MIT email helped him gather data for his company. Alan's transition from retail to insurance. Why machine learning doesn't work with every company. The kind of technology that can change the industry forever. How augmented reality and virtual reality can change how virtual conferences are set up. Key Takeaways: Machine learning gets better over time. It calibrates from its mistakes, making it a self-improving system. AR and VR can let people do their virtual conferences anywhere in the world or outside of it. Connect with Alan Ringvald: Relativity6 Email: alan@relativity6.com This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn Eric Ummel is the General Manager of Mobilitas Insurance, a recently launched insurance company that aims to adapt to the emerging needs of the ridesharing economy. Their services include an app that allows users to manage their policies easily, an emergency help hotline, as well as other unique privileges for their partners. As General Manager, Eric’s responsible for overseeing mutually beneficial partnerships that will translate to better overall coverage and customer service. Eric joins us to share what Mobilitas Insurance represents, their products and services, and what sets them apart from traditional auto insurance companies. He describes how he joined the insurance industry and his role as General Manager. He explains how insurance is an industry that allows innovation to foster in any country. Eric also discusses what he expects to see in the industry in the near future. "Insurance allows innovation in a broader economy." - Eric Ummel Today on Spot On Insurance: Eric's thoughts on sports and the physical aspect of it. How Eric found his way in insurance and why he stayed. The problem their company solves and how they are different from their competition. How their company applies creativity and innovation in the insurance industry. What the true consumer expectation is with every insurance company. The business growth opportunities in the industry that Eric expects to see. How the driver insurance rates are determined. Key Takeaways: Insurance promotes tech and service innovations. At the end of the day, consumers just want their claims as fast as possible. Insurance education can lead to safer driving habits. Connect with Eric Ummel: Mobilitas Insurance Facebook Instagram Twitter LinkedIn This episode was brought to you by….. Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com. Connect, Learn, Share Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!