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On the Road with Legal Talk Network
13 minutes | a month ago
ABA Techshow 2021: 7 Tech Tips in 7 Minutes
With host Laurence Colletti keeping time, the incoming chairs of ABA Techshow 2022 share seven of their favorite tech tips and tools to stay on top of busy law practices. Ivan Hemmans and Brooke Moore take turns with their tips, which cover everything from computer accessories and apps to client portals and an AI-driven workflow automation tool. The seven tips in this episode are in addition to the 60 tips shared in the final ABA Techshow 2021 program, “60 in 60.” Brooke Moore is the founder of the virtual law firm MyVirtual.Lawyer. Ivan Hemmans is a senior manager of technical development at O’Melveny & Myers. They are the incoming co-chairs of ABA Techshow 2022. Special thanks to Nota for sponsoring this episode.
17 minutes | a month ago
ABA Techshow 2021: Office Space Reconsidered
The emergency that created a largely remote workforce is subsiding. Does that mean we can expect in-office work to resume to pre-pandemic levels? That’s certainly an option, though Laura Keeler doesn’t think it’s a good one. Instead, she tells host Carl Morrison that firms would do better to appreciate what they’ve learned about productivity and flexibility. Recognizing that individuals are most productive at varying times (think morning person or night owl), Keeler says managers should consider whether they can offer flexibility in the form of occasional or hybrid remote/in-person work arrangements. This episode follows the ABA Techshow program, “Reconfiguring Offices and Best Practices for 2021 and Beyond.” Laura Keeler is a practice management advisor at Mass LOMAP. Special thanks to Nota for sponsoring this episode.
19 minutes | a month ago
ABA TECHSHOW 2021: The Inner Workings of the First-Ever Virtual TECHSHOW
ABA TECHSHOW has been bringing the latest technology innovations to the legal community for many years, but 2021’s all-virtual conference was a new challenge for its leaders. Laurence Colletti talks with co-chairs Allan Mackenzie and Roberta Tepper about how they developed and presented TECHSHOW’s many offerings for this year’s attendees. Allan Mackenzie is a veteran of the legal technology world and co-chair of ABA TECHSHOW 2021. Roberta Tepper is the lawyer assistance programs director at the State Bar of Arizona and co-chair of ABA TECHSHOW 2021. Special thanks to Nota for sponsoring this episode.
20 minutes | a month ago
ABA TECHSHOW 2021: AI Workflows and Automation in Lieu of Human Interpretation
Though many people think of AI as some sort of esoteric “easy button”, AI isn’t magic. It is, rather, smart people training machines to help them find meaningful answers to their questions. Laurence Colletti talks with Damien Riehl about his ABA TECHSHOW session on AI and automation. They discuss how lawyers can use AI to maintain and explore their data and then make purposeful interpretations. These valuable insights, in turn, help them make better decisions in their legal practice. Damien Riehl is the managing director of the Fastcase Legal Research Platform. Special thanks to Nota for sponsoring this episode.
16 minutes | a month ago
ABA Techshow 2021: Client-Centered Growth Strategies
Clio’s COO George Psiharis says lawyers are more effective when they shift the way they think about business development and marketing and take a client-centered approach. Psiharis shares client-centered strategies with host Michael Semanchik. Confused about where to start? Psiharis says there’s no better place than the clients a lawyer has or wishes they had. Creating ideal client profiles and collecting feedback about current client service is a solid first step. This episode follows the ABA Techshow program “Creating Client-Centered Marketing.” Clio COO George Psiharis specializes in customer development and data operations. Special thanks to Nota for sponsoring this episode.
12 minutes | a month ago
ABA Techshow 2021: Startup Alley Winner
Like the rest of ABA Techshow, the 5th annual Startup Alley Pitch Competition made the shift to a virtual setting. Like in the past, the chosen 15 finalists had a chance to present to a live audience. Only this time, they needed to prep videos to make their pitches. Competition organizer, judge, and emcee Bob Ambrogi talks to host Jared Correia about this year’s startup alley and its role as a springboard for many emerging companies in the legal tech space. They also discuss this year’s winner, Freelance for Law, and the role of this and other similar companies in today’s legal marketplace. Short Bio for Notes: Bob Ambrogi is a lawyer and legal journalist who publishes LawSites, writes at Above the Law, and hosts the LawNext podcast. Special thanks to Nota for sponsoring this episode.
15 minutes | a month ago
ABA TECHSHOW 2021: Wrapping Your Mind Around Microsoft Teams
The shift to remote work is permanently affecting the way we do business, and having a secure place for meetings, documents, email, and collaboration is important for lawyers’ day-to-day workflows. Microsoft Teams encompasses all of that, and more! Host Laurence Colletti talks with Josh Leporati and Ben Schorr about their TECHSHOW 2021 session aimed at helping lawyers grasp the rich collaboration possibilities available through their software. Josh Leporati works as a Senior Program Manager within the Customer Advocacy Group of Microsoft Teams Engineering. Ben Schorr is a Senior Content Developer at Microsoft. Special thanks to Nota for sponsoring this episode.
19 minutes | a month ago
ABA Techshow 2021: Creating an Ethical AI Playbook
Because artificial intelligence is continuously evolving, so should the teams tasked with overseeing and leveraging its use. Gen. Patrick Huston and Gunderson Dettmer Partner Natalie Pierce share similar approaches to building teams that monitor and leverage AI. Both follow BigTech’s model, which creates multidisciplinary teams across organizations. No matter the organization, Pierce says lawyers need to be involved early on in the team-building process to assess legal issues and risk. Gen. Huston details his “human-machine teaming” approach and notes the two things lawyers need to know about AI. And while both agree that the multidisciplinary AI teams need to evolve with the technology, they are at odds with the optimistic/pessimistic view of AI. Listen to find out which guest thinks more like the AI optimist Bill Gates or more like the AI wary Elon Musk. The episode follows the ABA Techshow 2021 panel, “Ethical AI: Playbook for a Rapidly Changing World.” From his post at the Pentagon, Gen. Patrick Huston focuses on the legal and ethical development and use of artificial intelligence, autonomous weapons and cybersecurity. As a Gunderson Dettmer partner, Natalie Pierce counsels companies on workplace issues related to robotics, biometrics, telepresence, and artificial intelligence. Special thanks to Nota for sponsoring this episode.
19 minutes | a month ago
ABA Techshow 2021: Finding & Scaling New Practice Areas
Atlanta DUI lawyer Erin Gerstenzang highlights ABA Techshow’s Disruptive Innovation track. From Stanley Tate, who built a thriving practice using Airtable, Zapier and other tools, to the founding CEOs of Fastcase and Clio, the track took a deep dive into the technology, work involved and trends lawyers can study to uncover niche practice areas to build. Gerstenzang’s part involved using different lenses to uncover these untapped markets. She points to innovative lawyers who, like Tate, discovered a need and then learned how to serve that market successfully. The need is plentiful. But Gerstenzang warned listeners not to sit by. While there are abundant opportunities to build a niche, competition is fierce. This episode follows the ABA Techshow program, “Discover New Practice Areas That Can Scale: The Work.” Erin Gerstenzang is a criminal defense attorney in Atlanta, Georgia. Special thanks to Nota for sponsoring this episode.
17 minutes | a month ago
ABA Techshow 2021: Why Anyone Can Be a Change Agent
As a legal pro deciding what technology to buy, it’s easy to be intimidated by that presenter. You know the one. She’s the lawyer using all the shiny new tech tools to generate client leads and build business. But Clio CEO Jack Newton and Fastcase CEO Ed Walters tell host Conrad Saam that lawyers don’t need to be tech whizzes to lead change. Taking incremental steps by listening to clients and understanding how to serve them better can often answer what technology to try first. Those small steps eventually lead to vast improvements in client service and business growth. The three share practical tips, including getting a handle on Net Promoter Scores. This episode follows the ABA Techshow program “Innovating Toward a Better Normal.” Ed Walters is the CEO of Fastcase and teaches the law of autonomous vehicles at Cornell and Georgetown. Jack Newton is the CEO of Clio and author of “The Client-Centered Law Firm.” Special thanks to Nota for sponsoring this episode.
33 minutes | 2 months ago
‘Impossible’ Innovation During A Crisis
Well before the pandemic, guests Ndidi Moses and Michael Burton knew there were problems with how bar groups met and courts served the public. Moses, who made it a goal to increase virtual meetings and events at the Connecticut Bar Association, says the prep work for her year as bar president paid off when the pandemic hit, and the bar was that much more ready to make the shift to virtual. In St. Louis, Judge Burton explains how his area courts were already struggling to meet North County residents’ needs, especially in cases involving evictions and orders of protection. The pandemic further strained access, then opened it up more than many could have imagined. Host Farrah Fite walks Burton and Moses through the design thinking steps each took to identify users and their unique needs, then build prototypes and test systems to serve those users. Fite teases out the lessons that bar leaders can learn for their own associations and how to replicate similar ideas in other jurisdictions. Michael Burton is the presiding circuit judge for St. Louis County. Ndidi N. Moses is an Assistant U.S. Attorney at the U.S. Attorney's Office in New Haven.
9 minutes | 2 months ago
Cool Ideas to Steal
Experience bar association professional Karen Korr shares some of the most innovative programs and member-engagement initiatives she’s seen bar groups implement over the last year. From Sangria and Secrets with Drag Queens (New Haven) to Friends and Family Drive-In Movie Nights (Massachusetts), Korr says many bar groups adapted during the pandemic with innovative initiatives. Korr also praises bar groups that led initiatives to support the community. In Baton Rouge, bar members received kits to make masks that the bar donated to those in need. In Birmingham, bar members volunteered to review business interruption policies for local businesses in need of free legal advice. Karen Korr is a legal marketing and strategic communications consultant with Full Korr Press.
14 minutes | 2 months ago
Rooting Out Racial Bias
Following their National Conference of Bar Presidents’ keynote, Dana and Keith Cutler share high-level strategies bar groups can use to address racial bias. One step is learning how to spot and address microaggressive behavior, which is more subtle and can be an intentional or unintentional form of racial bias. Host Alisha Udhwani identified a common statement — “you speak such good English” — which Keith Cutler described is often considered a backhanded compliment. But no matter how unintentional, microaggressions can create tension and put recipients on edge. Dana Cutler shares how an individual subject to microaggressions can withdraw and become less adventurous. This is especially detrimental for diverse lawyers who build business by making contacts and building relationships. The Cutlers offer suggestions for bar organizations to combat bias through training and a transparent process for leadership opportunities. Dana Cutler is the diversity and inclusion officer at Holistic Industries. Her husband Keith Cutler is a civil trial attorney practicing with W. Tippin & Associates in Missouri.
20 minutes | 2 months ago
Embrace Data to Measure Success
Data. Data. Data. It’s a word that crops up frequently. Host Patrick Palace says it’s also a word that can be overwhelming for bar leaders. NABE president Terry Hill and IAALS researcher Logan Cornett share how to use data to measure program success, determine whether it’s time to sunset projects, and why profit isn’t always the data point to prove success. Their conversation is a follow-up of their data-for-bar-leaders-workshop at the National Conference of Bar Presidents’ virtual midyear meeting. Logan Cornett is director of research at the Institute for the Advancement of the American Legal System. Terry Hill, the 20-21 president of the National Association of Bar Executives, is the director of the Programs Division at The Florida Bar.
27 minutes | 6 months ago
Clio Cloud 2020: Building Trust on Social Media
Especially during the pandemic, no one wants to feel like someone’s selling to them. So California lawyer, author, and speaker Mitch Jackson tells Laurence Colletti that lawyers need to use social media to focus on building relationships. Jackson says lawyers should find ways to meet the current need for positive human interaction, whether that’s video, podcasts, or other ways to communicate. Through social media, lawyers should give, give, and give without asking anything in return, Jackson says. By sharing, professionals are earning their audience’s trust. Mitch Jackson, a social media expert and author is a senior partner and founding member of Jackson & Wilson.
16 minutes | 6 months ago
Clio Cloud 2020: How E-Payment Systems Helped Law Firms Weather the Pandemic
According to Clio’s Legal Trends Report, firms who had online payment systems in place before the pandemic have fared better than those dependent on other methods. From the Clio Cloud Conference 2020, host Laurence Colletti talks with Tom West about why online payment systems added to law firms’ success over the past 6 months and what we can expect from e-payment platforms in the future. Tom West is CEO of AffiniPay, the parent company of LawPay.
24 minutes | 6 months ago
Clio Cloud 2020: Bryan Parker on Driving Innovation with Data & Diversity
For too many firms and corporate legal departments, diversifying ranks is viewed with altruism or as a project. Bryan Parker discusses the highlights from his Clio session, “Equity in Practice: Driving Structural Legal Innovation with Data and Diversity,” with Laurence Colletti. He tells Colletti that business professionals need to shift that thinking and make diversity and inclusion a business imperative. Doing so will increase profits and increase job creation, all while doing the right thing. Parker says businesses need to be courageous about identifying gaps, commit to improving, and “relentlessly measure” to close those gaps. Bryan Parker is a co-founder and CEO of Legal Innovators.
17 minutes | 6 months ago
Clio Cloud 2020: Resilience in Teams with Paula Davis-Laack
In increasingly remote-based workplaces, it is vital to help your team avoid burnout—but, how do you do it? Laurence Colletti talks with Paula Davis-Laack about her conference presentation, “Developing Resilience in Teams,” focused on helping law firm teams bounce back and deal with challenges. She explains how to work toward a resilient culture by fostering quality communication, tackling problems quickly, and learning from setbacks to better handle future challenges. Paula Davis-Laack is the founder of the Stress & Resilience Institute.
14 minutes | 6 months ago
Clio Cloud 2020: Lawyer Forward with Mike Whelan
So, you think you’ve had a good idea for your legal practice, but is it a viable idea? Host Laurence Colletti chats with Mike Whelan about his Clio Cloud presentation titled, “Lawyer Forward: Focusing Your Ideas to Define Your Firm's New Normal.” Mike discusses problem solving tactics that allow lawyers to purposefully develop ideas and create effective solutions for their law firms. Mike Whelan, Jr. is an attorney, author, and CEO at Lawyer Forward.
20 minutes | 6 months ago
Clio Cloud 2020: George Psiharis on Legal Trends Data
Clio’s groundbreaking legal data dive revealed trends during the tumultuousness of 2020. Chief Operating Officer George Psiharis gives OTR host Laurence Colletti an overview of this year’s findings and makes predictions about what changes will stick. Not surprisingly, Clio saw a steep drop in matter intake volumes in March, April, and May. And while there have been rebounds, Psiharis says firms still aren’t at pre-pandemic levels. Regardless, some firms are succeeding where others aren’t. Psiharis tells Colletti that firms that deployed three specific cloud-based technologies (online payments, legal intake and CRM, and client portals) are earning 40% more revenue per lawyer than those firms that haven’t. Psiharis also explains how tech adoption is another key component that surfaced in the 2020 data. Trends data show that accelerated tech adoption is happening on the lawyer and client sides, with 90-year-old clients signing engagement letters via iPads. Resource: Legal Trends Report and Covid-19’s Impact on Legal George Psiharis is the chief operating officer at Clio.
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