19 minutes | Jan 29th 2021

Translating Critical Communications in NYC

When construction comes to your street for a water main replacement, the technical side is only half the challenge. On this episode of Speaking of Design, we’ll meet the people responsible for communicating with residents during construction in New York City. Their work took on added significance during COVID-19, as they initiated a multilanguage public outreach plan for a predominantly Chinese-speaking community.  
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