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On today’s episode of the Spapreneur® podcast, we have a fantastic guest Katt Phillips a solo esthetician who is booked a year in advance and makes multiple six figures. Her system for booking her clients is genius, so much so that Ramona actually hired her to coach the team at DeStress Express. Grab some notes because this episode has so many action steps to fill your schedules.Topics Covered Katt’s backgroundHow she filled her schedule and made it last Switching to online booking didn’t make it easier She wasn’t serving her best clients and her body was breaking downShe doesn’t have front desk support Fills her books with her best clients Don’t let the online scheduler rule your appointment bookKnow yourself when your brain works best Group your clients - top clients first Give VIP clients one emergency pass a yearThe invitation is important Resources Mentioned The Beauty Educator Free Guide - 5 Booking Mistakes We All Make The Spapreneur Facebook Group

On today's episode of the Spapreneur® Podcast, we're tackling the chaos of applying for SBA loans and grants. 2020 we applied and got many grants that sustained us through our shutdown. Rick Graves, aka Dupa, our CFO for DeStress Express, gives you step by step tips for getting past the bureaucracy of applying for these type of programs. Topics Covered Got to get over the documents and the bureaucracy Why we got 3 grants and what we used them forHow you find out about grants Get the state certification for minority or women-owned business Get passed the bank titles and find a person to support youHow to turn the PPE loan into a grantLatest priorities for the second PPE loanSBA Requirements for the PPE Loan ProgramGet a CPA that will back you up Don't be afraid of Quickbooks Don't be ashamed of your financial books Be stubbornWhat you can use the PPE loan on to turn it into a grantDo I really need this PPE program?Resources MentionedTowne BankSmall Business Administration PPE Program PageQuickbooks Thou Shall Prosper Book XeroFreshbooksPPE Tip Sheet

In today’s episode of the Spapreneur Podcast Ramona is flying solo talking about a fresh start for 2021. We are still in recovery and rebuilding mode. Every new year offers a fresh start. Here are three ways to make a fresh start stick and last well into 2022. Grab a notebook and take notes because there are golden nuggets.Topics Covered Where were the Spapreneurs in 2020?The three methods of a fresh start Listen to things again and again to gain insights A fresh start can happen at any momentMake a decision to make a fresh startYou cannot go backwardChoose your path wisely Don’t go it alone Resources Mentioned Spapreneur is on ClubhouseRachel Luna Join the Free Spapreneur Facebook Group

On this episode of the Spapreneur® podcast, Lynn and Ramona talked about a situation that happened when a major mistake happened and how it turned into an amazing customer experience. We take a real situation and turn it into a lesson for every business owner. Topics MentionedSessy loves her ringtones. Our love of Costco is limitless. "Don't talk. I have to call Your Mother."Offer Solutions to Help Your Clients Walk Away WellThe first Step Acknowledge the Problem.Built-up Good Will HelpsLoyalty to the Place Happens More OftenSometimes you have to admit you're human.The minute you know something is messed up, fix it.Check your systems and processes before the busy seasonTrain your staff to think, "what would they do?".What happens if they pull a "Karen."It is 10x More Expensive To Get a New Client than Keep a Current ClientResources Mentioned@TheIttyCommitty3 Costco Connection MagazineFree Facebook Community

On today's episode of the Spapreneur® podcast it's all about hair and policies. Sessy's hair stylist didn't follow the 5 Pillar and her hair paid the price. Do you have a backup plan if you're injured or suddenly can't work? Topics Covered The great hair debacle - 2020 strikes againWhat's More Important? Your Hair or Your Pride?Don't talk while the dryer is goingAre you in the position to keep your business if you have an emergency?Front desk that works Building a Team that Can Pick Up when You Fall DownYou will Never, Ever Scale if You Can't Relinquish Control You Have to Have a Plan if Emergencies Happen

On today's episode we're talking about recruiting and keeping staff in the COVID-19 era. It's important to know who you are as a person before you hire staff members. Topics Covered:The weird thing Evan laughs at How do we manage our staff without turmoil Stop comparing yourselves to us Understand your company culture Understand Your Core Values Hire to Replace your WeaknessDon't be Afraid of Sorority Members Does the modality fit your company's ideal client?The clients don't belong to them You're not their parent The team is your first customer It's a number's gameResources MentionedThe Pumpkin Plan by Mike Michalowicz

On today's episode of the Spapreneur® Podcast we're talking about how it's extra this time of the year and anxiety is up. With the election and discussion, it's hard to escape and your clients feel they can take over your emotional state. How do we take on this challenge and anxiety with grace? This is what we're talking about today.Topics Covered:We have a new editor - Joel Sharpton! and he has the coolest wifeSessy is heading to Europe again!September the 2nd New YearAmber Dugger is amazingWe take anxiety meds - and it's okayWhen we feel taken hostage by the clientYou Don't Have to RespondHave a question that works that isn't politicalWhen you're out of controlControl what you can controlYou can't fix everythingDon't be a sponge be a duckPillar 5 - Systems and Processes The difference between surrendering and giving upResources MentionedEmotional Intelligence by Daniel Goldman The Four Tendencies by Gretchen RubinRamona's Favorite NotebooksSlackSpapreneur Mastermind

On today's episode of the Spapreneur Podcast: we're back and up to date. And we're in the office! So you're going to hear our people in and out. We're celebrating because we're coming back.We're talking about how to balance posting on social media versus what your clients see. How to handle employees when they aren't socially distancing themselves during their off time.Topics We CoverIt's been a long, fucked up yearFamily updated and eventsPresident Trump held a rallyYou don't know who you're associating withRamona is PunishedSetting boundariesYou can't control their personal life, but you can control their professional lifeIt's like dealing with teenagers

On today's episode of the Spapreneur Podcast we have another amazing guest! Danielle Hayden is a recovering hairstylist who went to business school and ended up in accounting. Danielle is a reformed corporate CFO who is on a mission to help rule-breaking female entrepreneurs understand their numbers so they can gain the confidence needed to create sustainable profits. After spending 10+ years in the boardroom as a corporate finance officer, Danielle is now in her sweet spot as the co-owner of Kickstart Accounting, Inc. where she helps business owners with bookkeeping, financial analysis, and education and is the author of the Profit Planner book series.Before she became a CFO, she had plans to open her own hair salon and that prompted her move to attend business school. Her background in the salon world and business education allows her to bring her unique experience and knowledge to salon and spa owners!Topic We CoverBusiness education is so importantYour business financials effect your personal lifeKnowing where the problems are to invest correctly in your businessAvoiding the feast or famine spending cycleConnecting Your Core Values to Your Business Financial GoalsVolume versus Higher Price Sales Why Now is the BEST time to do a Financial Plan Key Performance Indicators (KPIs)Asking for Help where you aren't good in your businessDon't feel shame for what you aren't good at in your business - ask for helpLook to your past to make decisions on your futureData is our Friend Female versus male energy in business Money is emotional 2020 it Rained Day one or day 1000 it's never too early or late to get financial knowledge

Warning - we recorded this before we reopened - but we thought the information was still worth a listenOn today's episode:Is it ethical to reopen or stay open during COVID-19? Topics Covered:Ina Garten's Beatty's Chocolate CakeIs it ethical to reopen or stay open during COVID-19Listen to yourself first If you're allowed to reopen and feel safe do it.

On today's episode of the Spapreneur Podcast:Guest today is Nikki Rausch, from Your Sales Maven is joining Ramona today. After 25 years of experience selling to such prestigious organizations as The Bill & Melinda Gates Foundation, Hewlett-Packard, and NASA, Nikki Rausch decided to trade in her road warrior status so she could help entrepreneurs sell in a way that builds relationships, creates true connection, and results in more closed deals and long-term clients. Now, as a sales coach, author, speaker and founder of Sales Maven, Nikki transforms the misunderstood process of “selling” into techniques, tools, and tips that can be successfully incorporated into a process replicable by anyone whose livelihood relies on selling a product, a service, or themselves.Topics We Cover:Misconceptions About SellingWhy Selling Makes an ImpactDon't Sell From Someone Else's Wallet You're Not Your Ideal ClientDon't Make it About YouThe Selling StaircaseThe Close LanguageWhere you can Find Nikki: www.yoursalesmaven.comhttps://www.facebook.com/yoursalesmaven/https://www.instagram.com/your_sales_maven/https://yoursalesmaven.com/podcast/https://www.linkedin.com/in/nicolerausch/https://twitter.com/yoursalesmavenhttps://www.youtube.com/channel/UCG_fQKDlfI9bOk621GtKW9w?view_as=subscriber

We have the amazing Mike Michalowicz joining us on the show! Mike is the author of Ramona’s most recommended books to help you grow your business, Profit First. His advice can truly transform your business and thinking. On this episode, Mike is giving out a bunch of expert advice that you need to be hearing right now!Resources MentionedProfit First ProfessionalsProfit FirstSpapreneur Comnunity

Money! This is one of the things, if not THE ONE thing that a lot of Spa Owners are stressing about the most at this time. On this episode, we have the truly amazing Amber Dugger joining us on the show. Amber runs her own financial coaching business, Profit for Keeps and is also Ramona’s personal finance coach. After this episode, you’ll be filled with positive thoughts and a great amount of information on how you can take control of your financial position during this difficult time. Resources MentionedProfit for KeepsSpapreneur Comnunity

We provide services to help clients become stress free, to ease their aches and pains and leave them feeling refreshed and relaxed when they walk out of the door. We as Spa Owners are now going through our own stress, fear and uncertainties and we need support to deal with this. On this episode, we have the wonderful Kate Krimitsos joining us from the Women’s Meditation Network to talk about the advantages of meditation, how you can start, and how it can totally transform your mood and thinking.

While we go through this difficult time with our businesses, we need as much information and support that we can get! The awesome Jennifer Briney from Congressional Dish has joined us for a special episode of the Spapreneur podcast to do just that! Jennifer focuses and deep dives into the legislation that she believes impact our lives that is not getting covered by the mainstream media. She’s giving you the latest updates, advice and the actions you should be taking right now to help your business during COVID-19. You have power, so be sure to max out on the opportunities that are available to you!

The Coronavirus pandemic has put you in a panic of fear. Nobody ever thought anything like this could happen and has been a huge shock to our industry. There has never been a more important time for us all to come together, to support and encourage each other. You might need a helping hand to get through this, and that’s what we’re here to do. On this episode of the Spapreneur podcast, we’re giving you the support and action plans you can put in place to help you and your business get through this difficult time. You are not alone in this!Topics MentionedNobody ever thought anything like this would happenMaking a decision to close was hardThis situation was Ramona’s breaking point You’re in a panic of fearWe are taking this time to complete the constructionCheck your legal rights when it comes to rentThis is a wake up call for our industryThese are the steps you need to be takingAction plans you need to follow Resources MentionedProfit First (Mike MichalowiczSpapreneur Comnunity

Understanding the business roles and titles in the spa industry is a helping hand in growing your business. What really matters is having the confidence in yourself to own those business titles and work your way to the top! In this episode, we give you a full breakdown of the roles that can sit within your business, the tasks they fulfil as well as why and how you should be owning that CEO title. Topics MentionedSpapreneur is now trademarked! Yay!CEO, COO, Director of the BoardThe Spapreneur CEO CourseDo titles really matter? Management structures Career pathsThe CEO gets dirtyOwn it!You wear multiple hatsHave the confidence Resources MentionedHashtag-LegalSpapreneur Comnunity

We’re constantly surrounded by obstacles in life. What makes the difference between you as a successful spa owner and any other person, is how you handle those obstacles. When a door slams shut in your face, you have to ask yourself, is that really a road worth travelling down, is there another route that you can take to get there or can you take this head on? In this episode, we share some of our own obstacles, how we dealt with them and the steps that you can take to smash down those doors! Topics MentionedGirl Scout CookiesValentines follow-upIdentify the gaps in your businessWe didn’t do upgrades this yearThink about whether you need robes in your roomsRamona ordered too much lettuceOne of the last episodes in the closetObstacles happen work through them Spapreneur challenge!Get t-shirtsBroken windows - those you can not replace Spapreneur CommunityResources MentionedThe 5 Love LanguagesSpaprenur Community

Valentine\'s Day can be an amazing and profitable day for any Spapreneur - so long as you have a Valentine\'s Day plan. This week, we’ve been digging in the archives and pulled out one of our most popular episodes! On this episode Lynn and Ramona go through all the things that they personally do to ensure they are ready for all the love and hearts. This is a good one you guys!If you\'re a spa owner and want to create a plan to get the most out of the Valentine\'s Day crowd, this episode is for you.

As a business owner there is so much that we can and need to learn to make sure our business is a success. There’s no point jumping in at the deep end and trying to learn everything all at once, it just doesn’t work. You need to take things one step at a time. If you were asked what one thing you would love learn to help grow your business what would that be? Well, you have the opportunity to do that, and win access to the Spaprenur Membership Community, FREE, for one whole year! Interested? Head over to the free Spapreneur Facebook Group and share the one specific thing you want to learn to grow your business. Topics MentionedLynn is backFamily is so importantExpenses and numbers6 Pillars Framework for Spa OwnersCEO Mindset vs Business OwnerClients in your spa businessOutreachMoneySystems and processes every spa business needsWhat do you want to learn? Win an free annual pass to the spapreneur communityResources MentionedSpapreneur CommunityWhat one thing do you want to learn?