29 minutes | Nov 11th 2018

Ep. 8 - Expert Panel: Trends in Conversational Commerce, VPAs & Chatbots

Daniel Hong of Forrester Research, award-winning CX specialist Micah Solomon, and Opus Research Analyst, Mitch Lieberman huddle up to demystify the top CX and Conversational Commerce trends. The panel shares everything you need to know about the latest technology being adopted by customer service leaders.