30 minutes | Oct 29th 2018

Ep. 7 - Art Schoeller: Messaging Apps and Conversational Commerce as The New Customer Experience

"It's not just about 'let's throw something up on Facebook Messenger,' it really is about the linkage of all these items together."

Art Schoeller of Forrester Research is back for another episode, this time with some compelling stats around conversational commerce and digital personalization.