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How would you creatively prevent the Great Resignation?That's the challenge the participants in this year's HackGames were faced with. Hosted by MI Academy as part of Retail Week, the HackGames brought cross-functional teams together with the challenge develop a creative solution that would prevent burnout. This year's winners - as judged by Dominique Lamb, Peta Granger, and Dr Jason Pallant - were Team Omneo, led by Danny Phillips. Their winning pitch was SHUFL, a solution to automatically identify workers at risk of burnout, and match them with others with skills to reduce their work challenges. This episode of SHOPOLOGY is Part 1 of a chat between Dr Jason Pallant and the winning team featuring "hostess with the mostess" Alita Harvey-Rodriguez from MI Academy, team leader Danny Phillips from Omneo, and winning participants Katrina Triandos from Retail Prodigy Group, and Paul Arrighi from Clark Rubber. They chat about the HackGames experience, what they learned about the topic and themselves, and what they plan to take back into their respective businesses. Keep an eye out for Part 2 with other winning team members Adam Luangkhot from Boody and Nestor Valverde from Spotlight. SHOPOLOGY is a show about retail and the science of shopper behaviour, hosted by Dr Jason Pallant, Senior Lecturer and retail expert at Swinburne University of Technology, and co-Director of the Customer Experience and Insight research group. Join Jason as he dives deep into big retail topics with a range of guests including retailers, consultants, and academic thought leaders.  

Do NFTs represent the future of gaming? NFTs seem to be everywhere now with fashion brands, celebrities, and even sporting events jumping into the space. One industry that is leading the charge is gaming. A variety of 'Play and Earn' games have amassed strong user bases, leveraging the power of NFTs to incentivise players. Yet many gamers, and game companies, are strongly against NFTs and worry they will diminish the games themselves. In this episode of SHOPOLOGY, Dr Jason Pallant interviews Derek Proud, Development Director of Gods Unchained, a Play and Earn game powered by NFTs and the Immutable marketplace. Jason and Derek discuss how Play and Earn games like Gods Unchained really work, what benefits NFTs have for game designers and gamers themselves, and what the future of gaming and NFTs could look like. They also dive into some of the criticisms of NFTs and Play and Earn gaming, and how Derek and Gods Unchained hope to appeal to a broader market of gamers.SHOPOLOGY is a show about retail and the science of shopper behaviour, hosted by Dr Jason Pallant, Senior Lecturer and retail expert at Swinburne University of Technology, and co-Director of the Customer Experience and Insight research group. Join Jason as he dives deep into big retail topics with a range of guests including retailers, consultants, and academic thought leaders.  

Do loyalty programs really increase customer loyalty?Think about how many different loyalty programs you are a member of. Are you really 'loyal' to all of them?  Retail loyalty programs are a contentious issue, as retailers spend a lot to maintain them but it's not always clear how much impact each program actually has. In this episode of SHOPOLOGY, Dr Jason Pallant interviews Adam Posner, CEO of The Point of Loyalty and author of For Love or Money. Jason and Adam discuss what loyalty really means, the six currencies customers really care about, whether loyalty programs really impact loyalty, and how retailers can avoid the 'sea of sameness'. They even get into some future predictions, including what Adam calls the 'renaissance of loyalty', and the potential for NFTs and tokenised loyalty. SHOPOLOGY is a show about retail and the science of shopper behaviour, hosted by Dr Jason Pallant, Senior Lecturer and retail expert at Swinburne University of Technology. Join Jason as he dives deep into big retail topics with a range of guests including retailers, consultants, and academic thought leaders.  

How can brands provide customisation to consumers in a profitable way?Shadi Taleb is the Founding Director of Spiff3D, a platform aiming to make customisation easier and more profitable for brands to offer. Shadi joined Dr Jason Pallant to chat about the value of customisation, the challenges and opportunities it provides to brands, and where the future of the technology is heading. They touch on types of customisation brands can offer, strategies for making the process easier for customers, and even the possibilities of customising with AR, VR, and XR. SHOPOLOGY is a show about retail and the science of shopper behaviour, hosted by Dr Jason Pallant, Senior Lecturer and retail expert at Swinburne University of Technology. Join Jason as he dives deep into big retail topics with a range of guests including retailers, consultants, and academic thought leaders.  

What happens when a retail space deliberate juxtaposes cultures, time periods, and locations? Bernardo Figueiredo is an Associate Professor of Marketing at RMIT University. Bernardo and his colleagues recently published an academic study on 'The Cosmopolitan Servicescape'; places designed to allow visitors to display their cultural competences. He joined Dr Jason Pallant to unpack what cosmopolitan really means, how servicescapes can appeal to cosmopolitan consumers, and what this means for retail experience design. This is a great chat about culture, retail as performance, and even the value of observation and ethnography as a means to develop insights. Fair warning, it might make you hungry...SHOPOLOGY is a show about retail and the science of shopper behaviour, hosted by Dr Jason Pallant, Senior Lecturer and retail expert at Swinburne University of Technology. Join Jason as he dives deep into big retail topics with a range of guests including retailers, consultants, and academic thought leaders. 

How can retailers leverage creativity strategically to unlock value for customers and themselves?Alita Harvey-Rodriguez is Managing Director of MI Academy and knows a lot about Strategic Creativity, and how to build creativity among retail teams. She provides in-house capability training and consultancy for retailers ranging from creativity, to customer experience and journey mapping, to internal team alignment. A particular highlight are the Hack Games, a series of interactive experiences for industry professional to pitch ground-breaking ideas. In this episode of SHOPOLOGY, Dr Jason Pallant interviews Alita about the keys to creativity within retail, how it relates to data and customer insights, and the trends she sees on the horizon that will require creative solutions to face. SHOPOLOGY is a show about retail and the science of shopper behaviour, hosted by Dr Jason Pallant, Senior Lecturer and retail expert at Swinburne University of Technology. Join Jason as he dives deep into big retail topics with a range of guests including retailers, consultants, and academic thought leaders. 

It's crossover time! This episode of SHOPOLOGY is Part 2 of a conversation between Dr Jason Pallant and Dominique Lamb, CEO of the National Retail Association and host of the Retail Smarts podcast.  Jason and Dominique discuss the resilience and innovativeness of Aussie retailers, the NRAs role in advocating and educating the industry, and things to look forward to through Christmas and beyond. After an extremely challenging two years, it was nice to reflect and think about what retailers can learn from the Covid pandemic, and the big questions going forward. While it was a very challenging time, there is a lot retailers can learn heading into a post-Covid future. Catch part Part 1 of this conversation on the Retail Smarts podcast, where Dominique interviewed Jason about the science of consumer behaviour. SHOPOLOGY is a show about retail and the science of shopper behaviour, hosted by Dr Jason Pallant, Senior Lecturer and retail expert at Swinburne University of Technology. Join Jason as he dives deep into big retail topics with a range of guests including retailers, consultants, and academic thought leaders. 

Who are Australia's coolest homegrown retailers? What makes them cool?Jo-Anne Hui-Miller is Managing Editor - Premium and Features, for Inside Retail across Australia, New Zealand, and Asia. In that role, she oversees a range of breaking news stories and detailed analysis across retail - including being lead editor on the most recent 20 Coolest Retailers in Australia report. Jo joined Dr Jason Pallant on SHOPOLOGY to talk about editing an international publication through lockdown, and then discuss the retailers that made the list for being the coolest in Australia. Jo and Jason break down how the list was made, and what makes a retailer cool - touching on a range of topics from niche products, to diversity, and even an anniversary dinner. SHOPOLOGY is a show about retail and the science of shopper behaviour, hosted by Dr Jason Pallant, Senior Lecturer and retail expert at Swinburne University of Technology. Join Jason as he dives deep into big retail topics with a range of guests including retailers, consultants, and academic thought leaders. 

How powerful are personal conversations with customers in an age of big data?Pip Stocks is the founder of Hearsay, a new platform designed to make it easier for brands and researchers to have meaningful conversations with their customers. In this episode of SHOPOLOGY, Dr Jason Pallant spoke to Pip about the power of customer conversations, and how they can add meaningful insights to other quantitative methods. Pip shares tips on how to identify 'WOW moments' from customer conversations, and the ways Hearsay is trying to make this process easier for everyone through their innovative platform. Find more about Hearsay at https://hearsay.io/ and check out their special offer for Students and Start-ups at https://hearsay.io/studentoffer/SHOPOLOGY is a show about retail and the science of shopper behaviour, hosted by Dr Jason Pallant, Senior Lecturer and retail expert at Swinburne University of Technology. Join Jason as he dives deep into big retail topics with a range of guests including retailers, consultants, and academic thought leaders. 

How would you design a physical retail store for the future of retail and the Experience Economy?In this episode of SHOPOLOGY, Dr Jason Pallant does a deep dive on the Experience Economy, and then chats to Danny Lattouf, Partner and Chief Strategy Officer at the General Store. Danny and the G Store have recently worked with major retailers like Rebel Sport, Barbecues Galore and Freedom to revitalise their customer experience and store formats. In this chat, Jason and Danny unpack the impact Covid had on retailer strategies, the future role of physical stores, creating engaging customer experiences, and the link between data and creativity. SHOPOLOGY is a show about retail and the science of shopper behaviour, hosted by Dr Jason Pallant, Senior Lecturer and retail expert at Swinburne University of Technology. Join Jason as he dives deep into big retail topics with a range of guests including retailers, consultants, and academic thought leaders. 

What's the biggest news in retail over the last month, and what are the implications for the industry? On this episode of SHOPOLOGY, Dr Jason Pallant chats to Heather McIlvane, Features and Premium editor at Inside Retail. Jason and Heather unpack the implications of some of the biggest stories in retail including Covid, Larry Kestelman's acquisition of Brand Collective, ALDI's new corner store format, Lorna Jane's false claims Covid-proof clothing, and the future (or maybe death) of department stores. SHOPOLOGY is a show about retail and the science of shopper behaviour, hosted by Dr Jason Pallant, Senior Lecturer and retail expert at Swinburne University of Technology. Join Jason as he dives deep into big retail topics with a range of guests including retailers, consultants, and academic thought leaders. 

SHOPOLOGY is back for Season 3!SHOPOLOGY Season 3 will be hosted by Dr Jason Pallant, Senior Lecturer and avid retail researcher from Swinburne University of Technology. Join Jason as he dives deep into the science of shopping and consumer behaviour. Season 3 will feature a range of guests breaking down trends from experiential stores to cosmopolitan servicescapes, data noise and true insights, and consumer facing technologies from Artificial Intelligence to Augmented reality. If you're a marketer, retailer, or even just a shopper then this is a show for you. Subscribe now to get access to all future episodes, or follow the show on Twitter @shopologyshow. 

This interview is truly Remarkable!In the latest instalment of The Interviews for SHOPOLOGY, Dr Jason Pallant interviewed Steve Dennis about the keys to Remarkable Retail and how the industry should respond to the post-Covid future. Steve Dennis is a titan of retail, having worked at and consulted to many Fortune 500 retailers. He now co-hosts the Remarkable Retail podcast and is about to launch the 2nd edition of his Remarkable Retail book. In this detailed interview, Steve and Jason discuss: What remarkable retail means and why 'very good is no longer good enough' What has changed, and what hasn't, as a result of the Covid-19 pandemic The death of the boring middle and how to escape Hybridisation and harmonisation taking over from 'omni-channel' retail Why closing stores to reduce costs may be counterproductive long term The danger of trying to be the next 'Warby Parker of whatever' The next 'blind spots' for retailers The Interviews series for SHOPOLOGY brings you in-depth discussions with the top minds in retail, facilitated by Dr Jason Pallant from Swinburne Business School and Dr Louise Grimmer from the University of Tasmania. 

Rajan Kumar is the Co-Founder and Managing Director of The Lumery, a Martech consultancy who work with some of Australia's largest retailers. In the latest installment of The Interviews for SHOPOLOGY, Dr Jason Pallant interviewed Rajan about the role of data, insights, and Martech in retail. They cover: The rise of Martech and the six new functions of marketers The importance of data and insights to understand customers Overcoming challenges retailers face in connecting data sources Having a plan for how data will be used, not just collected The future of Martech and data insights for retailers Listen in for great insights, and subscribe for future episodes!

SHOPOLOGY The Interviews brings you in-depth discussions with retail practitioners, experts, and academics. Bec Goulter is the Director of Marketing and Events at the National Retail Association. Bec joined SHOPOLOGY co-host Dr Jason Pallant to kick-off the The Interviews for 2021. Listen in for a great discussion on: The latest round of retail lockdowns and the need better collaboration.  The biggest Christmas ever! Strategies for Lunar New Year, and why it takes more than a symbol on a scarf  What's ahead for retail in 2021

Welcome to 2021. Dr Jason Pallant from Swinburne University and Dr Louise Grimmer from the University of Tasmania are back with a bright and shiny new podcast episode to get you ready for the new year.With 2020, now a distant memory (thank goodness), Louise and Jason roll up their sleeves and get stuck into their predictions for retailing in 2021: The rise and rise of online shopping CBD shopping versus suburban retail Why we're all now shopping local Don't forget to subscribe, rate and review the show - this really helps other people find us and we like reading your feedback.

Join hosts Dr Louise Grimmer from the University of Tasmania and Dr Jason Pallant from Swinburne University of Technology for Season 2.Jason and Louise cover the latest news, trends, and insights in retail and consumer marketing.  In Episode 4: Australian Bureau of Statistics Sales Figures for October 2020 - some surprises! Lou Loves Local segment: Louise's latest OpEd published in The Mercury explains we need to design towns, cities and shopping precincts for people rather than for cars. Louise looks at proposed improvements for CBDs that promote walkability, cycling, street dining, enhanced green spaces, parklets and reduced car traffic. A hot topic currently being debated in Hobart and in other places around Australia. Jason interviews Bec Goulter, Director of Marketing and Events at the National Retail Association about supporting retailers during Covid19, running the NRA retail awards online this year and what 2021 holds for the retail industry. Dr J's Deep Dive segment: Jason takes an in-depth look at the use of Augmented Reality in retailing and shares some insights about the benefits and potential problems for consumers and retailers in using this type of technology. Please subscribe, rate and review the show - this really helps other people find us.Follow the show on Twitter @shopologyshow

Join hosts Dr Jason Pallant from Swinburne University of Technology and Dr Louise Grimmer from the University of Tasmania present Season 2 of the retail podcast 'Shopology'. Louise and Jason cover the latest news, trends, and insights in retail and consumer marketing.  In Episode 3: The latest retail news headlines including:  South Australian retailers  in and out of lockdown really quickly! Major retail sales impacted by the end of the Victorian lockdown Predictions for a record-setting Christmas shopping period Louise discusses her latest Opinion Editorial covering five covid-Christmas shopping trends for 2020 This week's interview features Professor Gary Mortimer from QUT  in conversation with Louise about the impact of covid on cities and what the future might hold for city retailers  New segment: 'Dr J's Deep Dive'. Jason takes an in-depth look at unintentional channel switching and offers advice for retailers to help reduce consumer channel switching behaviour Please subscribe, rate and review the show - this really helps other people find us.Follow the show on Twitter @shopologyshow

Dr Jason Pallant from Swinburne University of Technology and Dr Louise Grimmer from the University of Tasmania present 'Shopology', the retail podcast that covers the latest news, trends, and insights in retail and consumer marketing.  In this episode: The latest retail news headlines including  ABS sales figures for September Click Frenzy Woolworths sales boom attributed to COVID-19 and the Ooshies promotion This week's interview features David Grant from Brickfields Consulting in conversation with Jason. New segment: A bargain, a rip-off and a gift with purchase - Louise and Jason select something good, something bad and something unexpected from the world of retailing. Please subscribe, rate and review the show - this really helps other people find us.

Welcome back to Season 2 of SHOPOLOGY!  Dr Louise Grimmer from the University of Tasmania is joined by new co-host Dr Jason Pallant from Swinburne University of Technology to cover the latest news, trends, and insights in retail and consumer marketing.  In this episode they discuss: Victoria’s changing retail restrictions and the response from the Australian Retailers Association The National Retail Association awards and the deserving winners Woolworth’s decision to opt out of JobMaker and the implications for other retailers An extended interview with Jonathan Reeve, GM APAC for EagleEye which covers:  The rise of digital channels in retail  Predicting 50% of retail will be online by 2030  What true personalisation is, and how to offer it in-store  Opportunities for retailers to sell digital advertising, and  Trends towards subscription models Australia Post’s advice to retailers to speed up deliveries