51 minutes | Feb 18, 2021

Customer experience, marketing mistakes, & worms with Samantha Irwin

Samantha Irwin’s deep desire is to help business owners kill it when it comes to creating a fabulous customer experience. Way more than just “customer service”. It includes staff training and creating culture. Not only is it super fun stuff, it’s the most efficient, cost effective, and rewarding way to build a business! In this episode we talk about customer experience vs. customer service, and the #1 marketing mistake companies make. We then go on a rant about telling women to "smile more" and build a tech company for your listening pleasure.   🖤  Episode details and video can be found at: http://shittyideatime.com/41    🖤  Resources mentioned in this episode: https://www.linkedin.com/business/learning/blog/learner-engagement/see-the-industries-with-the-highest-turnover-and-why-it-s-so-hi https://www.forbes.com/sites/blakemorgan/2018/10/16/top-5-most-hated-industries-by-customers/?sh=300b76d190b5    🖤  Connect with Samantha: www.kaizen.zone https://www.linkedin.com/in/samanthairwin/ https://www.youtube.com/channel/UCViM4qzVctq8_peZuYeBDOg   –   🖤  Connect with me: ► Connect & get access to all of my biz resources ► The Small Business Incubator (send me a DM on Instagram for 20% off your membership) ► Instagram  
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