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Techtown Service Calls
17 minutes | May 19, 2021
Bringing Kitchens Back Online
With the Restaurant Revitalization Fund in full swing, more restaurants are coming back online following pandemic-related shutdowns. Elmer Schultz Services Owner and President Kirby Mallon, based in Philadelphia, shares advice on powering up equipment that sat dormant. Mallon, who also serves as CFESA president, adds a few thoughts on bringing more techs into the service field. Chris Evans, service manager for Gary’s East Coast Service, delivers a story on how cold hand-washing water helped pinpoint dishmachine issues on a service call. And techs from Commercial Kitchen Parts & Service, Smart Care Equipment Solutions and EMR offer ways to deal with stressed out operators during these pandemic times.
18 minutes | Apr 19, 2021
What You Need to Know About Dishmachines
Eric Luna, field service supervisor at Commercial Kitchen Parts & Service, answers questions from the community about dishmachines. Hear what he has to say about dealing with what some call biohazards, along with temperature readings, low voltage shorts, safety circuits and more. Next, Paul Pumputis, service manager at Duffy's AIS, talks about how a low-pressure reading led to a high-pressure situation. And technicians with Gary's East Coast Service, Heritage Service Group and EMR help you ready kitchens for the summer months.
21 minutes | Mar 16, 2021
Leading Women in the Equipment Service Industry
To celebrate Women’s History Month, Service Calls takes the opportunity to speak with three female leaders who help propel the equipment service industry forward, and inspire those who follow. The panel discussion features Caroline Kauffman-Kirschnick, president of EMR; Jennifer Linton, vice president of Choquette CKS; and Katie Green, service department manager, Refrigerated Specialist, and CFESA board member. Plus, technicians from Refrigerated Specialist, Dan Cone Group, Elmer Schultz Services and General Parts answer the question: What are one or two surprising things you always keep in your tool bag?
17 minutes | Feb 18, 2021
State of the Service Industry
In this episode, Service Calls checks in with Duffy’s AIS CEO Wayne Stoutner for advice on how techs in the field can overcome COVID fatigue, and how to best prepare to bring equipment online—whether it sat as a result of pandemic-imposed closures or is a new installation. Next, Gary Petitti, president of Gary’s East Coast Service, solves an issue with a dishmachine pump that runs backward. And techs with EMR, Smart Care Equipment Solutions and Malachy Parts & Service point to the silver lining of the pandemic for the service industry.
14 minutes | Jan 18, 2021
Hot-Side Equipment Best Practices
From time to time, Service Calls brings on an expert to answer questions posted by the Techtown community. This time, it’s Smart Care Equipment Solutions’ Technician Support Supervisor Clint Wilson answering questions about hot-side equipment. Learn about easy mistakes tech make with hot-side equipment, plus troubleshooting problems related to control circuit fuses, outdated software, combi ovens and more. Plus folks from Refrigerated Specialist, Duffy’s AIS, EMR, and more reveal their favorite piece of kitchen equipment and why. Want to be a part of the next podcast? Give us a call at (312) 788-7618 and leave a message. You can also email firstname.lastname@example.org Listen and subscribe to Service Calls wherever you get your podcasts: iTunes – Stitcher – Google Play – Spotify Service Calls is a podcast for foodservice equipment service technicians—the techs on the truck—brought to you by Techtown in partnership with Foodservice Equipment Reports. Listen as you drive between service calls to hear timely need-to-know updates about foodservice equipment, practical tips to help jobs go smoothly, real-life tales from techs in the field and more.
19 minutes | Dec 21, 2020
What’s to Come in 2021
John Schwindt of Hawkins Commercial Appliance Service shares what challenges, changes and hope he sees in the year ahead. Dan Cone of Dan Cone Group explains how the service company helped a relief organization feed thousands of people affected by a natural disaster. And service technicians with General Parts, Clark Service Group and EMR reveal what’s on their wish list in 2021.
18 minutes | Nov 22, 2020
Making Remote Training Work
Many service technicians have switched from in-person to remote training as a result of the pandemic. But remote training can have its challenges, including limited hands-on experiences and a lack of face-to-face interactions. Dan Reese, director of training for CFESA, arms techs with the tools they need to succeed in remote training. Rich Bunt of Clark Service Group shares how a little communication goes a long what when it comes to bringing a combi oven back online, and EMR, Hagar Restaurant Service and Joe Warren & Sons Co. dish on how they encourage up-and-coming technicians in the field.
18 minutes | Oct 25, 2020
Cold-Side Equipment Tips from Scott Hester
Refrigerated Specialist’s President Scott Hester answers questions about cold-side equipment from the Techtown community. Learn how blast chillers work, how to properly service R290 refrigerant and what to do if you see dry ice in a walk-in. Up next, techs from General Parts and Service, Gary's East Coast Service and Hawkins Commercial Appliance Service talk about the craziest, funniest issue they’ve seen in a kitchen that’s prompted an operator to make a service call. You don’t want to miss it!
19 minutes | Sep 28, 2020
How to Ensure a First-Time Fix
It’s even more crucial to deliver a first-time fix during the pandemic. It helps minimize calls to a foodservice facility and keeps costs down for the operator. But it’s not always easy. EMR Parts and Distribution Manager Bill Boling lists how techs can best set themselves up for a first-time fix. Garrett Warren of Joe Warren & Sons finds an operator who takes cabinet cleaning to a new level. And techs from Clark Service Group, Duffy’s AIS, Pine Tree Food Equipment and American Kitchen Machinery & Repair share what they like most about virtual training versus in-person training.
17 minutes | Aug 23, 2020
Be Part of a Community
Looking for a place to get answers, and chat with other service technicians? Scott Carmichael of Techtown explains the online community, and how it can help technicians do their jobs well. Unlike other websites, the platform is 100% dedicated to serving the foodservice equipment service field. Bob Colin of Heritage Service Group talks about how one inch throws off a flight-type dishmachine installation. Technicians with Joe Warren & Sons, General Parts and EMR give shoutouts to those doing great work.
14 minutes | Jul 19, 2020
Warranty Best Practices
Don’t use the word “warranty” until you know the service work will fall under it, says Dan Dibeler, president of K&D Factory Service and Pine Tree Food Equipment. Hear other top tips from Dibeler on how to best handle warranty-related service calls in this episode. Next up, Joe Pierce, CEO of Pierce Parts and Service, talks about an operator who cranks up the temperature of a reach-in just before the shutdown. Service techs from RSI Inc., EMR and General Parts list their No. 1 rule when it comes to phoning or texting customers.
17 minutes | Jun 22, 2020
It’s a new world for service techs, and the COVID-19 pandemic is still very real. In this episode of Service Calls, Kirby Mallon, owner and president of Elmer Schultz Services, shares what he sees as the top challenges for techs in the field right now, and how they can overcome them. Pat Finley, lead master certified technician at General Parts, discovers a bakery’s mistake has turned dough batter into charcoal inside its dishmachine. Then techs from Gary’s East Coast Service, Choquette CKS, Duffy’s AIS and EMR explain how they’ve used some recent downtime to propel their career forward.
14 minutes | May 17, 2020
Tech Training for Today and for a Career
In this episode, Choquette CKS Vice President Jennifer Linton talks about supporting techs, even during these strange times. She also offers advice on how techs can get the most out of mentoring. Next, Tammy Blon of American Kitchen Machinery and Repair recalls a story of an operator who tried to take shortcuts with a self-cleaning combi oven. Then techs from Clark Service Group, Joe Warren and Sons Co., and EMR share tips on maintaining a social distance in the field.
14 minutes | Apr 20, 2020
Impact of COVID-19
The Service Calls team chats with Wayne Stoutner, CEO of Duffy’s AIS, to find out how the seven-shop operation, based in New York, meets today’s challenges of COVID-19. Stoutner also looks ahead to how the pandemic could reshape the foodservice equipment maintenance and repair industry. Plus, service techs from Clark Service Group, EMR and RSI list best practices to follow in the field right now.
10 minutes | Mar 22, 2020
Master Customer Service
Good customer care can go a long way. Katie Green with Refrigerated Specialist Inc. shares her advice on how service techs can up their game when it comes to customer service. Step 1: Check-in with operators when you arrive on-site. Next up, Daniel Owens of SAM Service solves a case involving a walk-in’s evaporator liquid line frosting up. And techs from EMR, Clark Service Group and Smart Care Equipment Solutions talk about ways to streamline service calls.
13 minutes | Feb 23, 2020
Setting Up Planned Maintenance Programs
JR Weber, director of sales at General Parts, gives his top tips on working with clients to set up effective planned maintenance programs. Greg Smith, training and safety manager for EMR, finds an operator has unsuccessfully altered a slicer to match the electrical. And techs from Clark Service Group, Gary’s East Coast Service, Smart Care Equipment Solutions and CFESA reveal their best customer service advice.
15 minutes | Jan 17, 2020
What to Know About Today's Cook-Chill Solutions
In this episode, Electrolux Professional’s Giacomo Paccione walks service techs through how to care for the recently released SkyLine Cook&Chill. Chris Brown of Pine Tree Food Equipment follows with a service story about a surprising issue with a steakhouse’s griddle. Plus, techs with Clark Service Group, EMR, Malachy Parts & Service and Smart Care Equipment Solutions offer their best safe-driving tips.
17 minutes | Dec 19, 2019
What’s Ahead for 2020?
Service Calls sits down with Erik Koenig, vice president of strategic marketing at Heritage Foodservice Group, to chat about the company’s joining of forces with Parts Town—and what changes service techs can expect. Next, Garrett Warren of Joe Warren & Sons tells the story of a leak that tipped off an improper ice machine install. And service techs with Smart Care Equipment Solutions, EMR and Refrigerated Specialists share what’s on their wish list for the year ahead.
15 minutes | Nov 15, 2019
How to Execute a Smooth Installation
Joe Pierce, owner and CEO of Pierce Parts & Service, shares his top tips for a successful install, from what a contract should address to steps to take after the big day. Duffy’s AIS CEO Wayne Stoutner joins next to talk about a short-sighted operator who refused to invest in a conditioned makeup air system. (Yes, things turned cold.) Plus, service techs from Smart Care Equipment Solutions, Refrigerated Specialist Inc. and EMR give advice on how to balance work and home life.
18 minutes | Oct 18, 2019
Failure Isn’t an Option
Stuart Schwadron, RATIONAL USA’s manager of consultant services, talks about the latest features on combi ovens and how to service them in episode three of Service Calls. (Hint: Redesigned touchscreens come with a front membrane that techs can replace if damaged instead of the entire component.) Next, Roy Cagle, install manager for Hagar Restaurant Service, proves perseverance pays off when he answers the call of a beer cooler with a condenser leak. And Jeff Boakes, manager of technical service for Delfield/Welbilt, fields questions from service techs on R290 refrigerant.
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