MPM 050: The Evolution of User Empathy, with Ashley Wali, VP of Product with Discuss.io
Empathy is a critical ingredient in successful product management. It affords us the ability to get in the shoes of our users and customers. It helps us feel their pain, celebrate their wins and feel a deep sense of commitment to help them solve their problems and be successful. Every great product manager has a deep sense of empathy. But empathy is one of those things that’s not easily defined or at least concretely described in context. Our guest on this episode, Ashley Wali, VP Product at Discuss.io, will share her experience with the evolution of user empathy and how she’s been able to incorporate empathy-building initiatives in her team and reap the benefits of those initiatives.