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Secrets of a Smarter MLS Podcast
44 minutes | May 27, 2021
17 – Brian Donnellan, Bright MLS President and CEO | It Does Work Best When It’s On the MLS
A free, open, and transparent market works. Easy to say, difficult to prove, unless you are Bright MLS. Brian shares details of their study analyzing properties listed, marketed, and sold on the MLS compared to properties sold off the MLS. Rather than speaking in generalities, the study uncovered empirical evidence supporting the assertion that the MLS works. Beyond its role providing a transparent, unbiased marketplace, the MLS provides consumers unquestionable value.
46 minutes | Sep 30, 2020
16 – Rene Galicia, Director of MLS Engagement, National Association of REALTORS | NAR and MLSs Collaborate
NAR is expanding its cooperation with the MLS community, led in large part to Rene’s role as the liaison to local MLSs. Rene and Andy discuss NARs recent efforts to collaborate with the Council of MLSs to evolve MLS policy, NAR role enforcing RESO data standards, and NAR’s successful efforts supporting members through the pandemic.
40 minutes | Jun 16, 2020
15 – The Hotsheet | Terry Romel, Information Services Manager, Regional MLS
RMLS, the Northwest’s largest REALTOR®-owned multiple listing service is hyper focussed on serving their 15,000 members. Terry explains how RMLS expanded training services during COVID-19, virtualized classrooms that will continue into the future. Terry and Andy also review improving market trends in the RMLS area, with some golf banter mixed in for fun!
23 minutes | Jun 9, 2020
14 – Managing Stress – Yours and Others: a Practical Exercise | Dr. Barry Hayes PhD
“Stress: what we can’t function without becomes problematic when out of control,” notes clinical psychologist Dr. Barry Hayes. Today’s podcast is a practical exercise in stress management. Do not drive while listening!
34 minutes | May 29, 2020
13 – Hotsheet Episode | Nicole Aguilar, Director of Marketing & Communications, California Regional MLS
As the communications director for the largest MLS organization, Nicole discusses with Andy how she delivers consistent messaging to over 100,000 members of CRMLS, along with the impact the Covid-19 pandemic has had on the content being delivered and the engagement of CRMLS members.
38 minutes | May 21, 2020
12 – Hotsheet Episode | Rene Galvan, Executive Vice President, Houston Association of REALTORS
HAR is guiding members through challenging times by protecting real estate’s status as an essential service, expanding online training, and eliminating $5 million in fees. They have learned a smarter way to operate that will continue well into the future.
28 minutes | May 5, 2020
11 – Hotsheet Episode | Deborah Boza-Valledor, COO and CMO of Miami REALTORS
How to train members online during stay-at-home orders and conduct Virtual Open Houses. Miami REALTORS offers bilingual training and MLS access to their 50,000 members.
19 minutes | May 1, 2020
10 – Hotsheet Episode | Casey Hickman, Chief Operating Officer, UtahRealEstate.com
Casey reviews how they moved their entire customer service team to soft phones and setup a special Covid-19 tracking page at www.utahrealestatestats.com.
21 minutes | Apr 29, 2020
09- Hotsheet Episode | John Ryan, Chief Marketing Officer, Georgia MLS
Andy and John introduce a new short format to focus attention on innovations happening at the frontlines in today’s unprecedented market conditions.
79 minutes | Apr 22, 2020
08 – Denee Evans, CEO at Council of MLS | MLSs Making the Market Work
In this two-for-one podcast Denee Evans, CEO of Council of MLS joins Andy both before our world was turned upside down by COVID-19 and after. Includes tips for working at home and details on how CMLS elevates, promotes and supports MLSs nationwide.
53 minutes | Mar 16, 2020
07 – Bill Miller, CEO of MetroList MLS | Everyone Has a Voice at the Table
By constantly soliciting open-ended feedback, northern California MLS MetroList has built a winning organization that both staff and over 18,000 members are proud to be part of. Andy queries Bill on the customer-centric ethos that drives their success.
14 minutes | Mar 16, 2020
07 – Bonus Excerpt: Evolution of MLS Data Sharing in Northern California
How the 7 largest MLSs in Northern California manage data sharing and more with Bill Miller.
10 minutes | Mar 16, 2020
07 – Bonus Excerpt | MLS Cyber Attack
A year ago Metrolist MLS faced a serious cyber attack. Bill Miller explains what happened.
46 minutes | Dec 12, 2019
06 – Sam DeBord, RESO CEO | Goodbye Gridlock – Why Open Standards are a No-Brainer
How the new WebAPI transport standard, emerging new standards like UPI, and future standards expansion will drive industry efficiency. Andy interviews the multi-faceted Sam DeBord, CEO of RESO, the organization responsible for developing, promoting, and maintaining electronic commerce standards for the real estate industry.
50 minutes | Dec 3, 2019
05 – Chris Carrillo, CEO of Metro MLS | A Passion for Service
Chris Carrillo’s passion for MLS runs deep and is a key aspect of his success as the CEO of Metro MLS. It also drives Chris’ contributions to the industry, serving as the 2019 Chairperson of CMLS, a founding member of MLS Aligned, and a groundbreaking co-venture with ARMLS. Chris joins Andy for a conversation about his background serving in the US Army Military Police, leading into his “temporary” role in MLS tech support, and eventually evolving into his 20-year career as a highly respected MLS leader.
49 minutes | Nov 26, 2019
04 – Brad Bjelke, CEO of UtahRealEstate.com | Facilitate Cooperation to Get The Most Eyeballs
Recovering attorney and law professor Brad Bjelke jumped into the MLS world with a hands-on and inspiring leadership approach. As the CEO of UtahRealEstate.com, Utah’s largest MLS, he facilitates an efficient team, operating their own MLS system and consumer portal. Get the scoop on the “the Ocho,” “MLS of choice” and other policy from the 2020 CMLS Chair and NAR MLS Emerging Issues and Technology Advisory Board member.
46 minutes | Nov 7, 2019
03 – Glenn Christoph, Intermountain MLS CEO | Customer Service is Key
Glenn Christoph knows that customer service is the key to running a smarter MLS, having served as both a vendor and MLS principal in a variety of markets over the last 25 years. He answers questions on ibuyers, “Coming Soon” listings, Policy 8.0 and more.
62 minutes | Nov 1, 2019
02 – Karen Kage, Realcomp CEO | Battles won, Battles Lost
Karen Kage entered the MLS industry 30 years ago looking for a job, not a career. Today she is one of the most respected CEOs in our industry. This episode explores her path to CEO, her battle with the FTC, and advice for today’s emerging leaders.
59 minutes | Oct 24, 2019
01 – Jeremy Crawford, First MLS CEO | Technology, Standards and Leadership
Jeremy Crawford knows how to run an MLS, because he knows how an MLS runs, having served as CEO of RESO, CIO of Sandicor and MLSListings Inc and currently as CEO of Atlanta-based First MLS. In this inaugural episode Andy brings out lessons from Jeremy’s 25 years in the industry and explores the future, discussing MLS consolidation, customer satisfaction ratings, RESO data standards, advice for up and coming MLS executives, and more.
1 minutes | Sep 10, 2019
00 – Trailer | Secrets of a Smarter MLS Podcast
Join host Andy Woolley, a longtime advocate and eyewitness to all things MLS, as he sits down with the executive of a smartly operated MLS to explore the secrets of their success. Power is gained by sharing knowledge. Experience is a master teacher. A platform for sharing ideas to empower all MLSs to operate smarter. Coming soon.
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