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Empower your customers to achieve unprecedented success in water management by adopting a comprehensive approach that goes beyond boilers and chillers. Embrace the holistic potential of water management, including irrigation systems, and witness remarkable water savings. Today, we have the privilege of hosting the brilliant Andy Humphrey, a seasoned Irrigation Technology Consultant from Sprinkler Supply Store. Join us as we explore the future of irrigation, delve into the intrinsic value of water, discuss e-commerce in the B2B and D2C sectors, unravel the process of creating a water budget, and examine the latest advancements in irrigation technology. Furthermore, we will examine the advantages and disadvantages of reusing water runoff, the significance of enhanced sensors and data analytics, the influence of Andy's own podcast, the importance of establishing a positive and educational online presence, and gain insights from his experience as a guest on Shark Tank. Bottom line:  when it comes to water savings for our customers, it is crucial to emphasize that it encompasses more than just their boilers and chillers. We must encourage them to think innovatively and expand their focus on every aspect of water usage. By embracing irrigation technology, we can collectively contribute to the conservation of billions of gallons of fresh water daily. Together, let’s make waves and pave the way for a sustainable future.   Timestamps Trace Blackmore galvanizes you to be the very best heat transfer efficiency manager [1:00] Upcoming Events for Water Treatment Professionals [8:30] Interview with Andy Humphrey, Irrigation Technology Consultant [14:00]  Periodic Water Table With James McDonald [01:03:05]   Quotes “We undervalue water. There are low-hanging opportunities to reduce water usage that doesn’t take a lot of technology, yet we still let it happen.” - Andy Humphrey “I saw how we were using water in the irrigation industry and decided to go headfirst into the irrigation industry with technology both in the hardware and software side.” - Andy Humphrey “Rain: money falling from the sky. When water is falling you should not be irrigating.” - Andy Humphrey “There’s only so much water the soil can use.” - Andy Humphrey “We need to make money AND we need to be able to have margin in order to make customers happy.” - Andy Humphrey “You get better the more you do it. You just have to start and try something new.” - Andy Humphrey “We are heat transfer efficiency managers, everything we do is about heat transfer.” - Trace Blackmore  “Talk about your value with your clients. Show them how much money your work saves them.” - Trace Blackmore    Connect with Andy Humphrey Phone: 208-908-3229  Email: andyhum@gmail.com   Website: SprinklerSupplyStore.com Podcast: The Sprinkler Nerd Show  Sharktank: https://www.sharktankblog.com/business/ecomowers/ LinkedIn: in/andyhum/ YouTube: ​​@Andy_Humphrey Read or Download Andy Humprey’s Press Release HERE   2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Periodic Water Table With James McDonald Some of you may be thinking I made this one up, but no, I haven’t. Fenton’s Reagent.  What is it? What chemicals are involved in the Fenton reaction? What are the chemical reactions happening? When and where would one use Fenton’s Reagent? What dosage ratios between components are recommended? Do low and high pH have an impact upon the reaction? Conversely, will Fenton’s Reagent have an impact upon water pH? What is a hydroxyl radical and how is that different from the hydroxide ion?    

Welcome to the Scaling UP! H2O Podcast, where we dive deep into the world of industrial water treatment. In this episode, we're debunking the misconceptions around carryover and exploring the scientific truth behind it. We've invited Louis Godbout and Simina Alungulesa from TGWT to share their latest research and insights on the subject. Have you ever wondered what tannins are and what they do? Or what the reason for carryover is? How about the impact of bubble size and defoamers? And what does salt have to do with it all? Don't miss this episode, where we uncover the answers to these questions and more. So join us and discover how the right chemistry can make cycling-up possible. Bottom line: Cycling-up is possible for those who dare to use the right chemistry.   Timestamps Trace Blackmore shares the upcoming June holidays and challenges everyone to choose kind words [1:00] Upcoming Events for Water Treatment Professionals [7:00] Interview with Louis Godbout and Simina Alungulesa on their latest carryover research [10:00]  Periodic Water Table With James McDonald [1:03:00]   Quotes “Your cycling up, your savings go down as the cycles go up. If you go from 10 to 20, that's a big game changer, but from 20 to 40, it's a diminishing return.” - Louis Godbout “Most of the time, we find carryover is due to mechanical issues, but if it is combined with high TDS, the problem is really worse, it worsens everything and it makes a boiler more sensitive to any variation in pressure” - Louis Godbout “How far can we go? How far can we go with this treatment or that treatment? People overuse antifoams.” - Louis Godbout “You cannot use conventional antifoams to cycle-up.” - Louis Godbout “There were many mysteries about tannins, and because the chemistry is complicated, it is extremely complex.” - Louis Godbout “Tannins react readily with oxygen; they are oxygen scavengers. - Louis Godbout “We realized that: YES indeed, a lot of the antiforms that are presently used in the industry do have a positive effect on bubble coalescence.” - Simina Alungulesa “If you look at typical antifoams based on polyglycols, if you put them in boiler conditions, what actually happens is that they degrade into surface-active substances, which means they actually create even MORE foam.”  - Simina Alungulesa   Connect with Louis Godbout Phone: +1 (438)940-6809 Email: lgodbout@tgwt.com LinkedIn : in/louis-godbout-96641972/ Website: https://www.tgwt.com/company   Connect with Simina Alungulesa Phone: +1 (514) 266-1282 Email: salungulesa@tgwt.com LinkedIn: in/simina-alungulesa-p-eng-009052156/ Website: https://www.tgwt.com/company   Check out the 2023 Spring Edition of The Analyst and read Louis and Simina’s articles: Cycling Up: Truth or Dare? and Clozit – Certified by CTGN: Steam Boiler Mass Balance Tool  Check out Simina and Louis’ AWT Presentation Cycling-Up without Carryover Read or Download Louis and Simina’s Press Release HERE Download the Truths and Misconceptions about Carryover infographic HERE   Links Mentioned USA How To Properly Display an American Flag The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies)   2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Periodic Water Table With James McDonald Hydrogen Peroxide or H2O2: While we may find it in our medicine cabinets, it has uses in industrial water treatment, too.  First, what are these uses? How is hydrogen peroxide introduced into a system? Do you purchase pure hydrogen peroxide or is it generated in-situ? If in-situ, what other chemicals are involved? Is hydrogen peroxide fast or slow acting? What can cause a hydrogen peroxide solution to decompose? Is this decomposition reaction exothermic or endothermic? What are the reaction byproducts of decomposed hydrogen peroxide? Can decomposition cause a dangerous situation? How do you test for hydrogen peroxide?  

Welcome to the Scaling UP! H2O Podcast. As water treaters, we have a multitude of tools at our disposal, but it's crucial to understand what we're testing for and how our tests work on a basic level. In this week's episode of Pinks and Blues, we're delving into the intricacies of water treatment by focusing on the difference between two important measurements: Total Dissolved Solids (TDS) and Conductivity. TDS and Conductivity are crucial metrics in water treatment, as they provide key information about the quality and purity of the water we're treating. However, many water treaters don't fully understand the nuances of these measurements, which can limit the effectiveness of their treatment methods. On this episode of Pinks and Blues, we'll explore the science behind TDS and Conductivity, and how these measurements can be used to optimize water treatment processes. Whether you're a seasoned water treatment professional or just starting out, you'll gain valuable insights and knowledge that will help you scale up your water treatment expertise. Bottom line: Get ready to expand your understanding of water treatment and join us as we explore the critical difference between TDS and Conductivity.   Timestamps Upcoming Events for Water Treatment Professionals [1:00] Periodic Water Table With James McDonald [4:30] Trace Blackmore answers your Pinks and Blues questions about the difference between TDS and Conductivity [6:00]   Quotes “Where you take the temperature really does matter.” - Trace Blackmore “The solution to pollution is dilution…or said another way ‘The solution to concentration is dilution’.” - Trace Blackmore “Calcium Carbonate (equation) - a water treater’s nemesis, because it impedes heat most often.”  - Trace Blackmore   Connect with Scaling UP! H2O Email Producer: corrine@blackmore-enterprises.com Submit a show idea: Submit a Show Idea LinkedIn: in/traceblackmore/ Facebook: @H2OScalingUP YouTube: @ScalingUpH2O   Links Mentioned The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea   2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Periodic Water Table With James McDonald You might already know that HEDP is a phosphonate, but what does that mean?  What does HEDP stand for?  What is its molecular formula? What percentage of HEDP is phosphate?  Is HEDP used for scale control, corrosion control, or both?  Is HEDP synergistic with anything else?  Does pH have an impact?  Can HEDP precipitate with anything?  If so, how might this be controlled?  Do oxidizing biocides, such as chlorine, have an impact upon HEDP?  How does this impact compare to that of other phosphonates?  Do you use any products with HEDP?  

Is there a magic plan to prepare for the CWT Exam? Can you sign up for the CWT exam and have enough time to study for it in as little as 12 weeks? Connor Hanrahan, the Technical Manager at IWE Industrial Water Engineering found a way that worked for him and his team to feel prepared for the CWT Exam, and all it took was a little planning. If you are looking for a strategy for studying for the CWT Exam, tips for taking the exam at the testing facility, ways you can mentally prepare for a 200-question exam, want to know what to expect prior to having the test in front of you, and numerous resources to help you study, this podcast episode is for you. Bottom line: Connor Hanrahan is going to give you the 12-week strategy for taking the CWT Exam.   Timestamps Trace Blackmore invites all water treaters around the world to scale up on knowledge together [1:00] Upcoming Events for Water Treatment Professionals [5:30] Interview with Connor Hanrahan, Technical Manager at IWE [10:00] Lightning round questions [1:04:00] Are you intentionally putting yourself in environments and situations that help you to get better? [1:08:00] Periodic Water Table With James McDonald [1:21:00]   Quotes “Water is where my passion, my source of living, and something the world needs intersects.” - Connor Hanrahan “I love water chemistry. The more I learn, the less I know. I’m always opening new fields of questions.” Connor Hanrahan  “Water is endlessly complex, in a beautiful way.” Connor Hanrahan “I'll be honest, the CWT Exam was harder than I expected. It is pretty tough, they do not joke around.” Connor Hanrahan “Training maintains an excellent organization.” Connor Hanrahan “The CWT does such a good job of setting a bar right for water treatment excellence.” Connor Hanrahan “My CWT experience was challenging and extremely worthwhile.”- Connor Hanrahan   Connect with Connor Hanrahan Phone: 505-280-0561 Email: connorphanrahan@gmail.com Website:  Industrial Water Engineering Website: mulletparty.com LinkedIn: in/connor-hanrahan-6a19021b/ Read or Download Connor Hanrahan’s Press Release HERE   Links Mentioned The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies)   2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Books Mentioned Project Hail Mary by Andy Weir The Martian by Andy Weir Three-Body Problem Boxed Set by Cixin Liu and Ken Liu The Obstacle Is the Way by Ryan Holiday The War of Art: Break Through the Blocks and Win Your Inner Creative Battles by Steven Pressfield 12 Week Year by Brian P. Moran and Michael Lennington Traction by Gino Wickman  The 6 Types of Working Genius by Patrick Lencioni I Said This, You Heard That by Kathleen Edelman The 7 Habits of Highly Effective People by Stephen Covey   Periodic Water Table With James McDonald The building blocks of polymers. What is a monomer? What are the various forms of monomers used in industrial water treatment? What functionality can each of these monomers bring? Are there synergies between them? How are monomers used to make polymers? When monomers are combined to form polymers, do all the polymers in a batch have the exact same discrete composition of monomers, or is the batch of polymer described more as an average of what the molecules are estimated to be when examined together? How can supply-chain shortages of a monomer impact industrial water treatment?  

Are you feeling intimidated by the thought of publishing a technical paper? Don't worry, you're not alone! But fear not, because on this episode of Scaling UP! H2O, we have the one and only Michael J. Soller P.E. CPC, DBIA, here to provide you with all the guidance you need to get that paper out into the world. Mike is no stranger to the water industry - as Vice President of Business Development at Bowen Engineering, he's seen it all. Bowen is an EPC/Design-Build Contractor that focuses on building Water, Wastewater, Energy, and Industrial projects. Mike jokes, “If you drink it, flush it, or turn it on, that’s what we do.” When Mike isn’t working at Bowen, he serves on the International Water Conference (IWC) Executive Committee. The IWC is a tactical conference focused on industrial water treatment and its members are known for their expertise in emerging issues associated with water treatment; AKA tough-to-treat waters. This includes working on issues associated with the energy, PFAS, and water markets that are interdependent. Whether you're a seasoned water pro or just starting out in your water career, this episode is for you.   Bottom line: By the end of this episode, you'll be equipped with the tools, resources, and references you need to publish that technical paper with confidence. So sit back, relax, and let Mike guide you through the process.   Timestamps Join our Global 6K for Water team [1:00] Periodic Water Table With James McDonald [7:20] Interview with Michael J. Soller P.E. CPC, DBIA , the Vice President of Business Development at Bowen Engineering Corporation and part of the International Water Conference (IWC) Executive Committee [10:00]  Closing thoughts about volunteering for and attending water conferences with Trace Blackmore [48:00]   Connect with Michael J. Soller, P.E. CPC. DBIA Phone: 317-576-8730 Email: msoller@BowenEngineering.com IWC Conference website: eswp.com/water/overview/  IWC Conference Speaker and Presenter videos: eswp.com/water/iwcspeakers/  Company Website: BowenEngineering.com LinkedIn: in/michael-j-soller-p-e-cpc-dbia-01426013/ Read or Download Mike Soller’s Press Release HERE   Quotes “The International Water Conference is a tactical conference focussed on industrial water treatment and the expertise and emerging issues associated with water treatment; the expertise associated with tough-to-treat waters.” - Mike Soller “These are the smartest folks on earth about water and if they don’t know the answers to the questions, they will find someone who can give the answers.” - Mike Soller “There's not a person (in our industry) who does everything themselves. We rely upon each other, it's about the people and the product.” - Mike Soller “There are 72 papers presented in 2.5 days at IWC Conferences. We are here for education and dialogue.” - Mike Soller “The IWC has some of the most robust questions at their conferences.” - Trace Blackmore “Anyone can present at IWC, you don’t have to be a member.” - Mike Soller “There are a lot of different topics covered on this podcast. In the travel I do, it is enjoyable and rewarding to listen to. I'm not kidding. it's just a lot of fun.” - Mike Soller   Links Mentioned The Global 6K for Water Episode 184 The One Where I Interview My Mastermind Mentor with Aaron Walker Episode 248 The One About Taking A Sabbatical with Aaron Walker The Rising Tide Mastermind Scaling UP! H2O Academy video courses   2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Periodic Water Table With James McDonald Aside from sodium sulfite, what are the other forms of sulfite used in industrial water treatment? What are their chemical formulas? What are some advantages of using one form over another? If used in boilers, what pressures can sulfites be used or not used? Why?  How do you test for sulfite? What may interfere with the sulfite test? Does age of the water sample matter when testing? Does how vigorously you stir the sample matter? How accurate is the sulfite test? Have you ever tried running the sulfite test on sulfite-free makeup water just to see what it might show? In what unit of measure is the sulfite test result expressed? How quickly does sulfite react? Is a catalyst ever used to speed the reaction? If yes, which catalyst? Can this catalyst ever cause issues itself? How should one control the feed of a sulfite-based product? Are sulfites ever fed ahead of pretreatment, such as RO?  Why? Can the speed and stroke settings impact the effectiveness of such a feed?  

“Don’t settle for the way it’s always been done, instead, push for excellence, and it will pay off.” Back for part two of his 2-part series, Darius Barkauskas, CWT, LEED-AP of  HOH Water Technology, has learned over his 20 years in water that you cannot settle for the status quo. There is always something at your company that could be better, which is why he pushes his team to find better ways to treat water, take care of clients, work their company’s internal systems, and communicate better as a team. Don't miss out on this inspiring conversation that will empower you to make positive changes in your water treatment business. Tune in now and get ready to scale up your H2O knowledge today! Bottom line:  There is always room for improvement, and Darius Barkauskas is back on the show to share what has worked well with his team.    Timestamps Trace Blackmore invites you to reflect on your 2023 goals and make the most out of the rest of your year [1:00] Periodic Water Table With James McDonald [6:45] Interview with Darius Barkauskas, CWT, LEED-AP [9:00]  Lightning round questions [33:00] Upcoming Events for Water Treatment Professionals [36:00]   Quotes “You’ve gotta put people in a position to win.” - Darius Barkauskas “Learn something you didn’t know before.” - Darius Barkauskas “We are educating everyone in our organization about our company’s financials, from the CEO to the admin staff.” - Darius Barkauskas “We’ve been trying to uncover opportunities. I want to get things better than they were and uncover opportunities at existing accounts.” - Darius Barkauskas “The cheapest account to sell to is the one you already have vs spending money to go after a new one.” - Darius Barkauskas   Connect with Darius Barkauskas Phone: (630) 272-3944 Email: darius.k.barkauskas@gmail.com Website: hohwatertechnology.com LinkedIn: linkedin.com/in/dariusbarkauskas/  Read or Download Darius Barkauskas’ Press Release HERE Learn Darius Barkauskas' Do's and Dont's of Communication HERE   Links Mentioned The Great Game of Business,  Jack Stack The Global 6K The Rising Tide Mastermind Scaling UP! H2O Academy video courses   2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Books Mentioned 12 Week Year by Brian P. Moran and Michael Lennington The Gap and the Gain by Benjamin Hardy and Dan Sullivan  I Said This, You Heard That by Kathleen Edelman Never Split the Difference by Chris Voss  The 6 Types of Working Genius by Patrick M. Lencioni   Periodic Water Table With James McDonald What is chlorine dioxide? What is it used for? Does the presence of ammonia impact it? What forms of delivery are available for chlorine dioxide? Can it be stored or does it need to be generated onsite? What methods are there to generate chlorine dioxide? What are some of the hazards of chlorine dioxide? How do you test for it? What usage concentrations are typically used? How does chlorine dioxide compare with other antimicrobials, such as chlorine and bromine? How selective is its reactivity? Can chlorine dioxide be used on a reverse osmosis system or not?  

Some people are born into water treatment, and others fall into it. Darius Barkauskas, CWT, LEED-AP water career journey started after graduating from Purdue and serendipitously landing his first job at HOH Water Technology, where he has been working and growing for over 20 years. As a water treatment professional, Darius understands the importance of creating a well-balanced workforce and hiring the right people for your team. He reveals valuable insights on coaching others effectively, ensuring that people feel heard and empowered to contribute their best work. Darius also emphasizes the significance of getting to the root source of an issue rather than treating symptoms, and how embracing constructive feedback can drive continuous improvement. But that's not all! Darius also discusses the importance of asking clarifying questions to unlock the full potential of your water treatment company and team. With his wealth of experience, Darius provides practical tips and strategies to help you create a thriving work environment where employees rave about their "best job ever" experiences. Join us for Part 1 of this two-part series, where Darius Barkauskas shares his insights on building a winning water treatment team, coaching for success, and unlocking the true potential of your company. Don't miss out on this inspiring conversation that will empower you to make positive changes in your water treatment business. Tune in now and get ready to scale up your H2O knowledge! Bottom line: Darius will share how to build a water treatment team or a company where employees boast that they have “the best job ever”.   Timestamps Trace Blackmore thanks you for turning your windshield time into learning time and for saying “hello” at AWT [1:00] Upcoming Events for Water Treatment Professionals [9:00] Periodic Water Table With James McDonald [11:15] Interview with Darius Barkauskas, CWT, LEED-AP [14:00]    Quotes “When I hire people, I tell them “I want your time at HOH to be the best job you’ve ever had.” - Darius Barkauskas “Getting constructive feedback can make you feel stressed, lean into that, it's okay to feel stressed. Feelings are natural.  Be willing to lean in and get real value.” - Darius Barkauskas “You need to have a balanced team.”- Darius Barkauskas “When people are complaining they are not actually complaining. They're just not able to articulate their vision of how they want things to be, so the complaint is derived from not being able to share what the vision of what it ‘should be’ is, they want their vision to come to fruition.” - Darius Barkauskas “I'm a firm believer that Everybody deserves a coach, and not necessarily your boss.” - Darius Barkauskas “You need some sort of an outlet to vent or get guidance. Someone who will not judge you and allow you to be vulnerable to give you that space to work through that stuff you’ve got going on.”- Darius Barkauskas “Everyone’s got issues, if someone says they don’t have issues they are probably lying to you.”- Darius Barkauskas “Ask clarifying questions. I like to give people solutions, so I force myself to slow down and listen.”- Darius Barkauskas   Connect with Darius Barkauskas Phone: (630) 272-3944 Email: darius.k.barkauskas@gmail.com Website: hohwatertechnology.com LinkedIn: linkedin.com/in/dariusbarkauskas/  Read or Download Darius Barkauskas’ Press Release HERE Learn Darius Barkauskas' Do's and Dont's of Communication HERE   Links Mentioned The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies)   2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Books Mentioned I Said This, You Heard That by Kathleen Edelman Never Split the Difference by Chris Voss  The 6 Types of Working Genius by Patrick Lencioni   Periodic Water Table With James McDonald Let’s start off with why fluorescein is used? Why is fluorescein typically used in boilers but PTSA used in cooling systems? What would be the impact if they were switched? At what concentrations is fluorescein used? What is the chemical formula? How does one test for fluorescein? Can any colorimeter or fluorometer be used or does it take a special one? What wavelength of light is being measured? What can interfere with this test? Can it be measured online? How would the level of fluorescein be controlled with an online feed and monitoring system?   

Unlock the power of Corrosion Coupons for better water treatment with this Pinks and Blues episode! Get precise insights on setting up metals, sending coupons for testing, analyzing data, and adhering to standards. Plus, a deep dive into the Galvanic Series - the key to understanding metal erosion.  Learn the right order for setting up metals, from aluminum to stainless steel, and how adhering to guidelines is crucial for meaningful data. Scale up your Corrosion Coupon knowledge to become the best water treater and provide top-notch support to your clients. Don't miss out - listen now!  Bottom line: Using Corrosion Coupons will make you a better water treater.     Timestamps Trace Blackmore shares what the Rising Tide Mastermind members will experience at this year’s Mastermind Live Event [01:00] Upcoming Events for Water Treatment Professionals [7:00] Answering listener questions about Corrosion Coupons [12:30]  Periodic Water Table With James McDonald [53:30]   Quotes “Corrosion Coupons are the most economical way to monitor corrosion in a system.” - Trace Blackmore “There are thousands of alloys you can get Corrosion Coupons made out of. You’ll want to mimic the metal to get accurate corrosion rates.” - Trace Blackmore “If we (the lab) don’t have the starting date, starting weight, and date out, then it’s useless. We need that data.” - Trace Blackmore “Wear your gloves! When you handle it, the small amount of oils from your finger will change, for it will interface with water in the lab.” - Trace Blackmore “Pitting is never good. Pitting is never acceptable. A pit is always a fail.” - Trace Blackmore   Connect with Scaling UP! H2O Email Producer: corrine@blackmore-enterprises.com Submit a show idea: Submit a Show Idea LinkedIn: in/traceblackmore/ Facebook: @H2OScalingUP YouTube: @ScalingUpH2O   Links Mentioned ASTM Standard Practice for Corrosion Test Specimens ASTM Guide for Conducting Corrosion Coupon Tests AWT Standards for Corrosion Rates The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies)   2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Periodic Water Table With James McDonald Is bromine an oxidizing or non-oxidizing antimicrobial?  What is its chemical formula and how does it differ from bromide?  What are typical usage concentrations of bromine?  How does it interact with microbes?  How do you test for it?  How quickly should you test for bromine after sampling?  Should you test for free bromine, total bromine, or both?  What is the impact of pH on bromine?  Is bromine more effective than chlorine at higher pHs or is the story a little more complex than the dissociation curves would indicate?  How quickly does bromine act on unwanted microbiological activity?  What methods are there for getting bromine chemistry into the water?  Can bromine be over stabilized at times with some of these methods?  If so, how likely is this to happen and how would the system recover?  How does ammonia interact with bromine and is this a concern?  What is bromine’s impact upon corrosion?     

Welcome to Scaling UP! H2O, the podcast where we're passionate about water treatment, and we're committed to sharing that passion with you. Without water, we do not have a job. Without water, our planet cannot sustain life. That's why we're excited to introduce our guest today, Dr. Rakesh Govind. Dr. Rakesh is a professor at the Chemical & Materials Engineering Department at the University of Cincinnati, and the president of NextGen Septic, a company that provides technical expertise on biological treatment processes for soil, air, groundwater, and wastewater clean-up applications. Dr. Rakesh knows that if we don't change our water consumption and wastewater processing, some countries will run out of fresh water in the next 12 years. In this episode, he challenges the way we process wastewater and gives the biggest call to action we've EVER had on this podcast. Dr. Rakesh answers many questions related to wastewater processing, including why we're doing it wrong and what we should be doing instead, why septic tanks aren't a good alternative to centralized treatments, and what the ideal decentralized system looks like. He also explains where aeration fits in, how we can retrofit systems to make them more efficient, and whether the size of the bubble matters when picking the right bubble for your wastewater system. Furthermore, Dr. Rakesh shares insights into the ideal wastewater system design based on science, the ROI for industries switching from centralized to decentralized wastewater systems, and the language we should use when trying to persuade and inspire others to move away from centralized wastewater treatment. Bottom line: We must make swift and effective changes to the way we treat wastewater. If we don't change how we do wastewater today, we won't have any water to waste in the future. So, join us for this thought-provoking episode with Dr. Rakesh Govind, and let's explore the challenges and solutions in wastewater processing.   Timestamps Trace Blackmore challenges you to learn and try something new [1:00] Upcoming Events for Water Treatment Professionals [4:30] Periodic Water Table With James McDonald [8:00] Interview with Dr. Rakesh Govind, Professor, Chemical & Materials Engineering Department, University of Cincinnati [10:30]  Ideas on how water treaters can work together to change the world [42:30]   Quotes “We are depriving the land of the groundwater that is being used to make wastewater.” - Dr. Rakesh Govind “The future of wastewater is decentralized treatment.” - Dr. Rakesh Govind “We have to remember that fresh water on this planet is running out. It's not going to happen in 100 years, it's going to happen in the next 10 years. By treating the water locally, industries can reuse the water, and that reduces their net consumption of water.” - Dr. Rakesh Govind “Water doesn’t have to go in the sewer line, save money on utilities, reuse the water.” - Dr. Rakesh Govind “Microbubbles benefits: 1. They don’t stay in the water long enough to become nitrogen bubbles 2. They coalesce, they do combine and do not repel each other which allows the nitrogen to escape 3. High efficiency of oxygen transfer.” - Dr. Rakesh Govind   Connect with Dr. Rakesh Govind Email: rgovind@nextgenseptic.com  Website: NextGen Septic LinkedIn: in/rakeshgovind Read or Download Dr. Rakesh Govind’s Press Release HERE Check out Dr. Rakesh Govind paper “Sustainable Treatment and Reuse of Water Using Decentralized Systems” HERE Learn Dr. Rakesh Govind's "Ideal Wastewater System" by downloading the infographic HERE.   2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Periodic Water Table With James McDonald Let’s get the basics out of the way first. What’s the chemical formula of orthophosphate? Is it an anion or cation?  Even more complex is whether it is considered an anodic or cathodic corrosion inhibitor. Which is it? Why are phosphates used in boiler systems? What concentrations of orthophosphate are used in cooling and boiler systems?  Can orthophosphate be present in makeup water? If so, why and how could this impact the cooling and boiler systems? How do you test for orthophosphate? Is orthophosphate the same as polyphosphate or organophosphate? How does pH impact the effectiveness of orthophosphate? Does phosphate react with calcium?   

Welcome to the latest episode of the Scaling UP! H2O podcast, where we bring you the latest insights and strategies to help water treatment professionals excel in their craft. In this episode, we have the pleasure of hosting Justin Nichols, the National Sales Manager of OptConnect’s industrial markets, to discuss the future of remote monitoring for water treatment companies. During the podcast interview, Justin shares his extensive knowledge of IoT technology and its potential to revolutionize the way water treatment companies operate. He discusses the difference between IoT and M2M regarding remote monitoring, the equipment needed to implement remote monitoring, and how to maintain 100+ remote systems without having to inherit 100+ of your client’s internal IT teams. As a water treater, you may have concerns about how to best communicate the benefits of remote monitoring to your customers, how to future-proof your business, and how to prove the ROI to your clients. Justin Nichols answers all these questions and more in this insightful interview. OptConnect, an IoT technology company, provides simple, easy, and ultra-reliable solutions for connecting unattended equipment to the cloud for remote operating and monitoring platforms. Justin Nichols shares his expertise on how water treatment companies can use cellular tech to monitor remotely safely and overcome challenges such as poor cellular signal. If you want to stay ahead of the curve in the water treatment industry, then this episode is a must-listen. Justin Nichols’ insights and strategies will help you future-proof your business, better serve your customers, and excel in your craft. So, tune in to this episode of Scaling UP! H2O podcast to learn from the best in the industry. Bottom line:  Justin Nichols is here to pave the way for the future of remote monitoring for water treaters.   Timestamps Trace Blackmore invites you to participate in the Global 6K for Water [1:00] Upcoming Events for Water Treatment Professionals [8:00] Interview with Justin Nichols, National Sales Manager at OptConnect [10:00]  Lightning round questions [44:14] Periodic Water Table With James McDonald [49:45]   Quotes “Manage more sites by leveraging remote capabilities.”  - Justin Nichols “IoT allows the end user that's trying to scale a connected solution to be able to do it more efficiently and more cost-effectively.” - Justin Nichols “The more we can leverage technology, the more valuable our service contracts will be.” - Justin Nichols “Data plan costs have gone way down, it may only be $10 to $20 a month. We encourage our customers to look at the cost of a cellular data plan vs. the overhead of paying an employee windshield time.” - Justin Nichols “Soon we will be on-site less because we will be able to do so much more remotely.” - Trace Blackmore   Connect with Justin Nichols Website: OptConnect.com LinkedIn: linkedin.com/in/justin-nichols-sales Read or Download Justin’s Press Release HERE   Links Mentioned Global 6K for Water The Rising Tide Mastermind Scaling UP! H2O Academy video courses Episode 46, Phosphate Testing    2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Books Mentioned “The Power of Moments: Why Certain Experiences Have Extraordinary Impact” by Chip Heath and Dan Heath   Periodic Water Table With James McDonald Alkalinity is an important concept to learn. It can be both simple and complex at times. What is the definition of alkalinity? What chemical species can make up alkalinity? Are pH and alkalinity the same or different? How are they related? What is a dissociation curve in regards to various forms of alkalinity versus pH? How does the level of alkalinity impact the solubility of other chemical elements? How is the P-Alkalinity test different from the M-Alkalinity test? What units are used to express these test results? Do you test for the OH alkalinity or do you calculate it or both? What chemical species are typically represented by each of these tests? What can interfere with an alkalinity test?  

Last week Chris Yee, owner of Zenith Search Partners recruiting firm, shared the ways that each of the 5 Generations in the workplace was different. In this episode, Part 2 of his 2-part series on building the best multigenerational workforce, Chris will be sharing the things that unite them and the common needs that every employee, no matter their generation, requires from their workplace leader. Chris and his team specialize in connecting talented people with great employers in the water treatment space. Welcome back to the Scaling UP! H2O Podcast, Chris, we are looking forward to hearing your research findings about: What are the 4 common things that all employees need, no matter their generation? What are the top 3 reasons people leave their companies? What are the typical lengths of time that an employee from each of the 5  generations will stay with their company, and what is their motivation for leaving?  What should we as interviewers do to best prepare before interviewing a candidate? What are the best questions to ask a candidate in an interview? Bottom line: Chris Yee is going to share how you, too, can build the best Multigenerational Workforce in this special 2-part podcast series.    Timestamps Trace Blackmore invites you to The Hang on April 13th at 6 pm EST 2023 [1:00] Upcoming Events for Water Treatment Professionals [8:40] Periodic Water Table With James McDonald [12:24] Interview with Chris Yee about Building the Best Multigenerational Workforce, Part 2 [14:30] Lightning round questions [46:40]   Quotes “Hire for culture, and not for checklists on a resume.” - Chris Yee “Hope is our most precious asset in times of turmoil and trouble.” - Chris Yee “Leverage your network, that’s the most efficient and direct path to success.” - Chris Yee “Care about people, not the deals. If we care more about the people, the deals will come.” - Chris Yee “Listen and listen well.” - Chris Yee “Communication matters, make sure your desires, drivers, and expectations are clear. We all have the responsibility to connect on that level of dialogue.”  “The lack of preparation on some hiring managers is sometimes pretty alarming. Sometimes they don’t read the candidate’s resume until they are in the interview.” - Chris Yee   Connect with Chris Yee Phone: 713-936-9601  Email: Chris@ZenithSearchPartners.com  Website: Zenith Search Partners LinkedIn: linkedin.com/in/chemrecruiter Read or Download Chris Yee’s Press Release HERE Link to Chris' AWT Presentation HERE Understand a Multigenerational Workforce better by downloading the infographic HERE   Links Mentioned Episode 300 Chis Yee’s Part 1 episode of this 2-part series Register for The Hang happening on April 13th  HERE Angela Duckworth’s TED Talk Simon Sineck’s Start With Why TED Talk   2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Books Mentioned Traction: Get a Grip on Your Business by Gino Wickman Start with Why by Simon Sinek Leaders Eat Last by Simon Sinek 12 Week Year by Brian P. Moran and Michael Lennington   Periodic Water Table With James McDonald What is the chemical formula for calcium carbonate? What is its molecular weight? How is calcium carbonate formed? How soluble is calcium carbonate? What impacts the solubility of calcium carbonate? How can one predict its solubility? What can be done to increase the solubility of calcium carbonate? Why is calcium carbonate used to express concentrations of other chemistries such as alkalinity, total hardness, etc? What does calcium carbonate scale look like? What are field tests that can be done to identify calcium carbonate scale. How can calcium carbonate scale be cleaned?   

Today's guest is Chris Yee, who owns a recruiting firm called Zenith Search Partners. He and his team specialize in connecting talented people with great employers in the water treatment space. Before he started Zenith, he held a variety of roles in the chemical industry including engineering, sales, finance, and supply chain. Today, he is on our show to talk about how to build the best multigenerational workforce. Welcome to the show, Chris!    In Part 1 of this 2-part series, Chris is talking to the Scaling UP! Nation about how to build the best multigenerational workforce. In this episode, he will be touching on: What are the 5 generations working in water treatment today, and what are those age ranges?  What are each generation’s work styles? Where did all the applicants go? What do we need to do to attract applicants? How can we do a better job when recruiting people to join our industry? What are the reasons people want to work these days? What are some of Chris’ favorite interview questions? Bottom line: Chris Yee will share how you, too, can build the best Multigenerational Workforce in this special 2-part podcast series.    Timestamps Trace Blackmore thanks you for helping us achieve our 300th Episode [1:00] Upcoming Events for Water Treatment Professionals [11:00] Periodic Water Table With James McDonald [14:30] Interview with Chris Yee about Building the Best Multigenerational Workforce [ 17:00]   Quotes “Our goal is to be a different type of recruiter. We strive to be true industrial participants of the industries we serve.” - Chris Yee   “The water industry is a 2-hump camel: a large group of folks is 50+, and then you have this 30-year-old and younger crowd, but there is a gap between those 2 ‘humps’ of people who are 35-50. 35-50-year-olds are not as prevalent in this industry.” - Chris Yee   “Employers must evaluate if people must be in the office.” - Chris Yee “It is hard to find people who want to do that type [water treatment] of work, the pool is simply getting smaller.” - Chris Yee “We need to communicate the benefit of water and water treatment and the role it plays in our society when recruiting newer generations of employees.” - Chris Yee “‘Would you like to be part of this movement, if so, come over and work for us’. If you use this pitch when marketing job openings to applicants your world will change.” - Chris Yee “‘How would you define your perfect job?’; this is a great interview question!” - Chris Yee   Connect with Chris Yee Phone: 713-936-9601  Email: Chris@ZenithSearchPartners.com  Website: Zenith Search Partners LinkedIn: linkedin.com/in/chemrecruiter Read or Download Chris Yee’s Press Release HERE Understand a Multigenerational Workforce better by downloading the infographic HERE Learn the 4 things all employees need HERE   Links Mentioned 300 Building the Best Multigenerational Workforce, Part 1 Listen Notes The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea   2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Books Mentioned Start with Why by Simon Sinek   Periodic Water Table With James McDonald What impact can chloride have on industrial water system? What is the difference between chloride and chlorine? Does chloride typically take part in precipitation reactions? How do you test for chloride in the field? Where is the titration endpoint for chloride? Why would one calculate chloride cycles of concentration in addition to other cycles of concentration (or concentration ratio) for water systems? What could add more chloride to a system to interfere with this calculation?  At what level does chloride pose a corrosion danger to stainless steels?  

For the past few years, the Scaling UP! H2O Podcast has had the humbling opportunity to partner with World Vision to help bring an end to the Global Water Crisis. This year, we are inviting Crystal O'Rourke, Sr. Representative at World Vision, on the show to share how Water Treaters and Water Treatment companies can get involved to bring clean drinking water to the millions of women and children who need it most. If you’ve ever wondered about the questions below, then this episode will inspire you to join water treaters around the world to end the world water crisis by 2030:  What does Team World Vision do? How many people in the world do not have access to close and clean drinking water? How can someone sponsor a child through Team World Vision? Why a 6K and not a 5K? Why the bright orange shirts? How does World Vision provide clean drinking water for one person for only $50? How does World Vision work with indigenous leaders and engineers to find the best source of water for those communities facing a water crisis? How does having access to close and clean drinking water change communities?  How can I get involved to end the Global Water Crisis by 2030? Bottom line: Water Treaters are on the front lines of resource management and partnering with World Vision is a great way to solve the Global Water Crisis.    Timestamps Trace Blackmore welcomes you to World Water Day and invites all listeners to join our podcast’s 6K Team [1:15] Interview with Crystal O'Rourke, Sr. Representative at World Vision, about ways water treaters can help to end the Global Water Crisis [3:20] Trace invites all water treaters to participate in the Global 6K for Water [30:30] Periodic Water Table With James McDonald [37:00]   Quotes “World Vision focuses on humanitarian work, bringing advocacy for the poor and oppressed, bringing justice and humanitarian affairs, including community development, and even emergency response.” - Crystal O'Rourke  “We help communities by providing needs to the communities by providing supplies, food, water, first aid.” - Crystal O'Rourke  “It is a 6K, not a 5K, because 6K is the average distance women and children have to walk to a water source that is usually diseased and dirty and carries a 50% mortality rate for children under the age of 5.” - Crystal O'Rourke  “Every 6K registration brings a lifetime of clean water for one person.” - Crystal O'Rourke  “Hope, joy, and justice for all children.” - Crystal O'Rourke  “Giving parents, families, and companies an opportunity to teach that we can make a difference.” - Crystal O'Rourke  “The clean water crisis is big, 1 in 10 people are lacking access to close clean drinking water, but we can do something about it. If you and I participate in the Global 6K, we’ve just given 2 more people access to clean drinking water.” - Crystal O'Rourke  “World Vision works in 100 countries.” - Crystal O'Rourke  “With something as little as $50, you can change someone's life.” - Crystal O'Rourke  “Not every day do you get to do something big like saving a life.”  - Crystal O'Rourke    Connect with Crystal O'Rourke  Phone: (760) 490-4209 Email: crorourke@worldvision.org LinkedIn: in/crystalnorourke/ Website: worldvision.org Sponsor a Child HERE Donate or Run with Scaling UP! Nation’s 6K Team HERE Learn how to set up a 6K Team for your company HERE   Links Mentioned Join the Global 6K The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea   2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Periodic Water Table With James McDonald First, what’s the difference between molybdenum and molybdate? Is molybdate an anionic or cathodic corrosion inhibitor? How does it inhibit corrosion? Does molybdate have any similarities to chromate? How do you field test for molybdate? What are the ranges for the tests? How are the test results expressed? What could happen if two different molybdate test results are expressed in two different units? What are common molybdate dosages for both open and closed water systems? Does microbiological activity have any impact on molybdate? Which test and at what level may the presence of molybdate impact testing for iron?  

Brian Katarski loves using Lean Management techniques to continuously improve AquaPhoenix Scientific’s warehouse. By using Lean Management at their warehouse, their team can quickly and effectively deliver orders to satisfied customers, layout their warehouse to keep their employees safe, and keep prices down by not over or under-ordering products for their shelves. Brian Katarski is VP of Sales at AquaPhoenix Scientific and when he first started there was only a crew of 10 staff, now they are a company of over 300 people, and one of the ways they were able to grow was because they implemented Lean Management in their warehouse and across their company.  In this podcast interview, Brian dives into these questions: What are the foundations of Lean Warehouse Management? How does a Continuous Improvement Warehouse Management system work?  Why is Lean Warehouse Management important?  What Lean systems and tools work best in warehouse management? Why is inventory management important?  What are the 8 Wastes of Lean Management? What are the 5’s of Lean Management? What are the best tips when implementing Lean Management? How do you help your team feel comfortable in the midst of constant change? Bottom line: Brian Katarski introduces Lean Warehouse Management tips and suggestions to help your water treatment company take tiny steps that will lead to big payoffs.    Timestamps Trace Blackmore encourages you to try something new and learn from your mistakes [1:00] Upcoming Events for Water Treatment Professionals [5:00] Periodic Water Table With James McDonald [9:30] Interview with Brian Katarski VP of Sales at AquaPhoenix Scientific about his career journey [12:00] Introduction to Lean Warehouse Management [20:00] Brian’s tips to keep yourself Continuously Improving and where to find Lean resources [52:00]   Quotes “You need to recognize and own a process. It’s not easy. Then you need to fix it and get help from someone outside of your organization who has experience, then make it a repeatable and sustainable practice.” - Brian Katarski “When you have a new problem to solve, get halfway to the goal you want to achieve, implement it, celebrate it, then keep going.” - Brian Katarski “If you make a mistake, great. Celebrate it. Win it. Let’s move on. Make it better. You’ll never make that mistake again.” - Brian Katarski “Have an open mind and be able to admit that you could be wrong.” - Brian Katarski “You have to help people get comfortable being uncomfortable.” - Brian Katarski “You will never get ahead if you stay in your comfort zone.” - Brian Katarski “Take the first step, recognize the problem, and do something about it. Make tiny little improvements; you'll be surprised how they add up.” - Brian Katarski   Connect with Brian Katarski Phone: 717-465-7859  Email: bkatarski@aquaphoenixsci.com  Company Website: aquaphoenixsci.com  Education Website: aquaphoenixeducation.com LinkedIn: linkedin.com/in/bkatarski Read or Download Brian Katarski’s Press Release HERE Learn Brian Katarki's 7 Lean Warehouse Management Tips HERE   Links Mentioned NIST  MANTEC Episode 257 The One About Lollipop Moments with Drew Dudley The Rising Tide Mastermind Join our Global 6K Team for clean drinking water Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies)   2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Books Mentioned The Goal by Eliyahu M. Goldratt  Discipline Equals Freedom: Field Manual by Jocko Willink  The Dichotomy of Leadership: Balancing the Challenges of Extreme Ownership to Lead and Win by Jocko Willink  Never Split the Difference by Chris Voss This Is Day One by Drew Dudley   Periodic Water Table With James McDonald Not just a dietary supplement, but an industrial water treatment chemical, too. What is zinc used for in water treatment? How does it function? Does zinc work better alone or along with other water treatment chemicals? How does pH impact zinc, and what can be done about it? What’s a typical dosage level for zinc? What could happen if it is overfed? How about underfed? Are there any restrictions that may prevent the use of zinc? Do any of the products you currently use have zinc in them? Can you test for zinc in the field? If so, how?      

Chris Golden, Director of Sales at Taylor Water Technologies and CWT Certification Chair, is our returning guest and he is here to share the latest information about water treaters getting their Certified Water Technologist (CWT) designation. Today Chris is answering these listener questions and so many more: How does one become a CWT? Why get your CWT? What does having your CWT do to differentiate you from other water treaters at the same company? Does a CWT employee make more money than an employee without a CWT? Why should business owners encourage employees to get their CWTs?  Why should customers opt for water treaters with a CWT designation? What are some places customers should research to learn more about CWTs? What happens after the exam has been passed? What does the CWT recertification process look like? Once someone has their CWT, what do they need to do to maintain that certification?  What is the difference between a Continuing Education Unit (CEU) and a Continuing Education Hours? The CWT Certification Process: Bottom line: Chris Golden shares the latest information about getting and maintaining your Certified Water Technologist (CWT) designation.   Timestamps Trace Blackmore shares Upcoming Events for Water Treatment Professionals [1:00] Periodic Water Table With James McDonald [5:45] Interview with Chris Golden, Director of Sales at Taylor Water Technologies and CWT Certification Chair, about getting your CWT [9:00] Trace’s message for those considering getting their CWT in 2023 [45:00]   Links Mentioned Download the CWT Certification Process HERE CWT Prep Video Course taught by Trace Blackmore Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies) The Rising Tide Mastermind   Quotes “The CWT certification shows that you’re a good, committed, and ethical water treater.”  - Chris Golden “Getting your CWT shows that you have competence which builds trust.” - Chris Golden “Employees with CWTs are proving their value by getting certified.” - Chris Golden “As a business owner, having employees with CWTs is a valuable thing, and you should pay them more.” - Chris Golden  “Younger generations value being able to grow and progress. If you can show them a path of progression they will stay with you.” - Chris Golden “I believe this is a designation that elevates your commitment to this industry and allows everyone who sees those three initials behind your name that you are taking this more seriously than other people in this industry.” - Trace Blackmore   Connect with Chris Golden Phone: 800-TEST KIT (837-8548)  Email: cgolden@taylortechnologies.com  Website: taylortechnologies.com  LinkedIn: linkedin.com/in/chrisgoldentaylortech How to Choose a Water Treater article by Chris Golden   2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Periodic Water Table With James McDonald Aha, we’re touching upon raw water clarification and wastewater treatment here. What is alum used for? What is its chemical formula? What weight percentage of alum is aluminum? What could happen if alum is overfed? What form does alum typically come in? Solid? Liquid? How is alum fed to a system?  

Welcome to our 3rd interview with  Jeffrey L. Garratt, president of Garratt-Callahan. Jeff is back to talk about how to lead a multigenerational company.  Garratt-Callahan is the largest privately-owned industrial water treatment company in North America, with offices and manufacturing plans across the United States - in California, Texas, New Jersey, Illinois, and Georgia. It was founded in 1904 by Edward C. Garratt and John Callahan in Seattle, Washington. Jeff is a 4th generation company president and has learned so many lessons over the course of his time at Garratt-Callahan working shoulder-to-shoulder with an excellent team.    In this episode, Jeff Garratt and Trace Blackmore dive into the following questions and touch on so many more: What are Jeff’s best practices for a multigenerational company? How to start the conversation about taking the reins at a legacy company? How should healthy leaders gracefully remove unhappy family members from a family business? How has taxation impacted multigenerational companies? What are all the factors business leaders should consider before attempting growth? Why is it important for water professionals to have positive relationships with their competitors?   Bottom line: Jeffrey L. Garratt is going to share advice on how to lead a successful multigenerational company based on the lessons he learned along the way and those passed down to him since the company was founded over 100 years ago.   Timestamps Upcoming Events for Water Treatment Professionals [01:00] Periodic Water Table With James McDonald [6:40] Interview with Jeffrey L. Garratt, president of Garratt-Callahan Company [9:20] Lightning Round Questions [35:15]   Quotes “Find the next generation of leaders.” - Jeffrey L. Garratt  “My best advice for family members in a multigenerational company: Get involved or let it go.” - Jeffrey L. Garratt   “If the next generation doesn’t want to take the company’s reins, really great people from the company will step up and you have to find them.” - Jeffrey L. Garratt  “The people right next to you can give you this unbelievable information and listening to them is a big step in the right direction.” - Jeffrey L. Garratt   “Surround yourself with a bunch of people who care and who want the company to be successful.” - Jeffrey L. Garratt  “Before you grow, you’ve got to know where you want to go, what you want to do, and what kind of company you want to be.” - Jeffrey L. Garratt  “Be careful not to grow too fast because you can develop a reputation that you don’t want.” - Jeffrey L. Garratt    Connect with Jeffrey L. Garratt Phone: (650) 697-5811  Email: jgarratt@g-c.com   Website: www.garrattcallahan.com  LinkedIn: company/garratt-callahan-company/    Links Mentioned Episode 268 The One With the President of Garratt-Callahan Episode 295 The One About Keeping Employees Happy with Jeff Garratt Inc Magazine’s article about why multigenerational businesses fail  Every Person Has A Story Chick-Fil-A training videos Global 6K The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies)   2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Books Mentioned Revenue Growth Engine by Darrel Amy    Periodic Water Table With James McDonald What are silicates? What are they used for? What metals do they protect? How quickly do silicates act to form their protective film? What is the most effective pH range for silicates? What is the typical dosage range for silicates? How do you test for them? Does microbiological activity have an impact upon silicates? What other chemistries are silicates often blended with to add additional protection?     

Top 6 Ways to Keep Employees Happy In today’s episode, Jeffrey L. Garratt, president of the Garratt-Callahan Company, is on the show to talk about keeping employees happy. In 2023, we know it's harder than ever to find quality employees and keep the top-notch employees you already have.  Garratt-Callahan Company has been in the Garratt family since 1904. Four generations have dedicated their lives to providing effective, efficient, and safe industrial water treatment, and over the decades, they’ve found timeless ways to keep employees happy. In this episode, Jeff Garratt and Trace Blackmore dive into the following questions and touch on so many more: What are the top things we need to do to ensure the team is happy?  What are the business workforce struggles in 2023? What to do when you don’t have a lot of applicants? How has the Supply Chain changed over the past 12 months, and how will it change in the future? What are the lessons learned from lost accounts? How should we develop employees? How and why should water professionals embrace AI and remote monitoring? Bottom line: Jeff Garratt is going to share how the largest privately-owned industrial water treatment company keeps its employees happy by doing the things that can be done at any company, no matter the size.   Timestamps Trace Blackmore invites you to The Scaling UP! H2O Podcast. The podcast created by water treaters and for water treaters [1:01] Upcoming Events for Water Treatment Professionals [2:35] Periodic Water Table With James McDonald [7:48] Interview with Jeffrey L. Garratt, president of the Garratt-Callahan Company [9:45]   Quotes “If you want to hire people, you need to train your people.” - Jeffrey L. Garratt “Give employees authority for their own success and allow them to do what they need to do.” - Jeffrey L. Garratt “We must let our employees know we are standing behind them.” -Jeffrey L. Garratt “You have to put the time into employees, it is a process to build up new employees' confidence.” - Jeffrey L. Garratt “You cannot fear making a mistake. You need to learn from them.” -Jeffrey L. Garratt    Connect with Jeffrey L. Garratt: Phone: (650) 697-5811  Email: jgarratt@g-c.com Website: www.garrattcallahan.com  LinkedIn: company/garratt-callahan-company/  Read or Download Jeffrey L. Garratt’s Press Release HERE Learn what you can do to keep employees happy HERE   Links Mentioned Download the Top 6 Ways to Keep Employees Happy HERE Episode 268 The One With the President of Garratt-Callahan Episode 296 The One about Leading a Successful Multigenerational Company (airs 2.24.23) The Rising Tide Mastermind Scaling UP! H2O Academy video courses AWT (Association of Water Technologies)   2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Periodic Water Table With James McDonald What is nitrite used for? What systems is nitrite used within? What is a typical dosage range? Can you test for nitrite in the field? If so, what tests are available? How are the units expressed for nitrite? What could happen if two people are unknowingly talking different units when comparing nitrite test results? What happens if nitrite is overfed? What happens if nitrite is underfed? What is the potential impact of microbiological activity upon nitrite? What are possible byproducts from any microbiological impact? What could it mean when the conductivity of a closed loop system has remained the same but nitrite levels are dropping? What is nitrite often blended with for more complete system protection?   

John A. Mullen brings new energy into the plumbing and mechanical industry. With nearly 2 decades of unique leadership experience and a vision for more intelligent and sustainable systems, he was the perfect guest to have on this week’s podcast interview. A fourth-generation plumber, John has engaged in a multitude of complex projects, from the position of apprentice to a highly accountable company executive. As director of Technical Services at IAPMO, John engages with industry professionals throughout the world, bringing together the best and brightest minds to work together on safety initiatives and code-related topics, and creates technical content for education and advocacy, continuing the tradition of helping to provide safe plumbing systems to the public.  In this podcast interview, John answers these questions and so many more: How can water treaters work better with plumbers to get the best product to their customers and to ensure things are designed and operating correctly?  What’s happening in 2023 at IAPMO? What do we need to know about Hydrogen Piping and its codes? How has the plumbing industry changed in the past 100 years? What was John’s journey as he transitioned from a member to a leader at IAPMO? What can people find in the IAPMO library? Why should professionals get involved with a professional organization and how can organizations best support their volunteers? As an author and content creator, what advice does John have for those on the creative sidelines? Bottom line: John A. Mullen shares why you should share what you know so the entire industry can grow.    Timestamps Trace Blackmore welcomes you to our 294th podcast and thanks listeners for our top 3% rating [1:01] Upcoming Events for Water Treatment Professionals [6:27] Scott Wozniak was right; listening to Audible at a faster speed [10:37] Periodic Water Table With James McDonald [13:46] Interview with John Mullen, Director of Technical Services at IAPMO [17:00]  Lightning Round Questions with John Mullen [39:35]    Quotes “I try to build relationships with others in the industry and make sure we are all working together.” - John A. Mullen “I like making things smarter and automating systems, watching systems virtually is a pretty cool thing to see.” - John A. Mullen “At the end of the day, we all help move the industry forward.” - John A. Mullen “I do the best I can to represent the industry as a whole and help everybody.” - John A. Mullen   Connect with John A. Mullen Phone:  631-219-4190  Email: John.Mullen@iapmo.org Website: iapmo.org LinkedIn: linkedin.com/in/johnamullen/ Read and Subscribe to John’s Newsletter HERE Read or Download John’s Press Release HERE   Links Mentioned Scott Wozniak's episode 292 Audible Uniformcodes.org IAPMO’s The Authority podcast  The Global 6K with Team World Vision, May 20th The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies)   2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Books Mentioned Drop by Drop by James McDonald Throw a Wrench in your Plans, An Atlas to the Industry - Plumbing & Mechanical newsletter by John A. Mullen  

Every interaction anyone on your team has with a client is Sales, from your Support Line to your Sales Managers. Learn the Sales skills you need to increase Sales and Profit at your water company so that the entire team benefits.  Adam Shapiro has been helping individuals, teams, and enterprises since 2004.  Using a sales process, messaging and disciplines framework, Adam applies his proven process to what and how his clients sell resulting in improved sales performance. Today Adam is answering these questions and so many more: Why does the Sales Team’s process frequently look like the “Wild West”? What are the 2 reasons Sales Teams struggle? What are Adam’s lessons learned after working 18 years in Sales? Are Salespeople made or born? When hiring a Salesperson, what qualities are most important? What do you need to successfully transition from a Salesperson to a Sales Manager? What does sales coaching look like? How do your Sales Managers report to your Executive Team? How do we efficiently move clients through the sales process? Bottom line: Adam Shapiro is going to teach podcast listeners how to prepare and professionalize their sales teams.   Timestamps Trace Blackmore shares Upcoming Events for Water Treatment Professionals  [1:00] Periodic Water Table With James McDonald [8:50] Interview with Adam Shapiro, President of SalesReformSchool [10:35]  Adam Shapiro answers the Lightning Round Questions [45:11]   Quotes “Your sales process must be repeatable and intentional, and your team needs to be prepared.” - Adam Shapiro “The Sales Team needs to define its client profiles and its market so the team can do it in a clear, convincing, and confident manner.” - Adam Shapiro “If Sales was easy, everyone would do it. Sales is hard, that’s why the payoff can be so good.” - Adam Shapiro “Nearly all sales calls in a B2B world is a complex sales made up of multiple decision makers and multiple decisions. Make sure you have a conversation with all of them.”  - Adam Shapiro “Do your reps know your sales process, and can they identify where they are in that process?” - Adam Shapiro “Everyone on the Executive Team should know the company’s Sales Process.” “If you are not documenting your sales calls in the form of the email back to your prospects to where that's the start of your next conversation is what did you think of my email recap you're doing it wrong so every meaningful conversation deserves a recap of that conversation.” - Adam Shapiro “A proposal should be defined within every company that the prospect will learn nothing new from it, it's just a combination of all the conversations and process steps we’ve done before, put into writing including the terms and conditions so we can get a signature.” - Adam Shapiro   Connect with Adam Shapiro Phone: 404-798-8397 Email: adam@salesreformschool.com Book 30 mins with Adam: HERE Website: salesreformschool.com LinkedIn: linkedin.com/in/adshap Twitter: ​​AdamShap Read or Download Adam’s Press Release HERE   Links Mentioned Episode 146 with Adam Shapiro Can She Sell Blog Post  CWT Exam Prep Course The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea   2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Books Mentioned Traction by Gino Wickman   Periodic Water Table With James McDonald Glutaraldehyde. What is the nefarious sounding chemistry? What is glutaraldehyde used for? Does it have an optimum pH range, and is it a narrow or broad range? What are typical dosages for glutaraldehyde? How quickly does it do its job?  What is it effective against? Will anything cause glutaraldehyde to degrade? If deactivated, what impact could this have on a Closed Loop system? Can glutaraldehyde be tested for in the field or in the lab? Is it fed continuously or intermittently?     

Some companies are legendary brands. They set the standard for their category and have raving fans, not just regular customers. And these companies make this happen year after year. In this episode, you’ll learn the systems and methods used by these legendary brands. These aren’t abstract theories, but practical methods, and insider stories, learned from working inside a lot of exceptional companies, including Disney, Nucor Steel, and Chick-fil-A.  Today’s guest is going to teach the best practices around the Customer Experience Engine and building a strong brand, even in a more technical, municipal space. It’s none other than Scott Wozniak. Who is Scott Wozniak? Scott leads a consulting company, speaks at conferences, hosts 2 podcasts, writes a weekly newsletter and books, and coaches CEOs.  You can become a brand legend in your space with the Customer Experience Engine that continuously delivers exceptional results. Bottom line: Scott Wozniak is going to introduce us to the Customer Experience Engine and teach you how to create growth year after year in your company.   Timestamps Trace Blackmore talks about Planning for 2023 before it passes you by [1:00] Periodic Water Table With James McDonald [5:40] Upcoming Events for Water Treatment Professionals [7:30] Interview with Scott Wozniak about the Customer Experience Engine, building a trustworthy brand, getting outside of your bubble to learn new perspectives, getting to know your customers, and hiring the right people [ 13:31] Lightning round questions [1:00:00] Reflecting on core values with Trace [1:18:00]   Periodic Water Table With James McDonald  Now, I know some people pronounce it tolytriazole, but there is a second “l” in there.  I was taught to pronounce it tolyltriazole. It’s also often shortened to TTA or just TT. What is tolyltriazole used for? What is its chemical formula? At what concentrations is tolytriazole effective? What is the impact of oxidizing biocides upon it? How does it react with metal surfaces? How does one test for tolyltriazole? Are there challenges with blending a product with tolyltriazole in it?   Quotes “If you want a legendary brand or a solid brand in your category, you need to create trust. If they don’t trust you, it doesn’t matter how good your sales and marketing engines are.” - Scott Wozniak “How to run your brand into the ground: have world-class marketing and sales and poor operations.”  - Scott Wozniak “Even if I make the sale, I can sour the relationship if I cannot deliver on the sale. The point isn’t short-term sales, the point is a long-term brand. The more your brand grows, the more success and reputation it gets.” - Scott Wozniak “Go to where the customers are and watch them interact with your stuff.” - Scott Wozniak “Customers ask: do you see me, do you care about me, do I matter as a real person to you?”- Scott Wozniak “You have to put more time and effort into hiring than ever.” - Scott Wozniak “You don’t have a choice. You either put in the time to hire with excellence, or you put in the time to manage misfit employees. You only get to pick where you want to spend the time.” - Scott Wozniak  “If you are sloppy with hiring, everything else gets harder.” - Scott Wozniak “Hire for character (what are the unique character qualities of your company), chemistry (do we like this person, do we enjoy each other), and competency (can they do the job, which is the least important because you can always train them).” - Scott Wozniak   Connect with Scott Wozniak Email: scott@swozconsulting.com  Phone: 678-395-1538  Consulting Website: swozconsulting.com Branding Website: scottwozniak.com LinkedIn: linkedin.com/in/scottwozniak Scott’s Podcast 1: Upgrade Engines Scott’s Podcast 2: Alpha Pack Podcast Sign up for Scott’s weekly email to upgrade your life: HERE Scott Wozniack Press Release: Read or download HERE   Links Mentioned Audible Kathleen Edelman talks about Temperaments in Episode 281 mcbroken.com (map showing ice cream machines that are broken)   2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Books Mentioned How to Fail as a Leader: A fast-paced fable about leaders who totally biff strategy and execution but learn enough to win in the end by Scott Wozniak The Cornerstone PATH: A business fable about saving your project and your career by Scott Wozniak Awake From Atrophy: Rethinking Church (Not the Bible) And Finishing the Reformation by Scott Wozniak I Said This, You Heard That by Kathleen Edelman 12 Week Year by Brian Moran Good to Great by Jim Collins  Amazing Grace: William Wilberforce and the Heroic Campaign to End Slavery by Eric Metaxas