14 minutes | Apr 30, 2023
193: How to Keep Your Restaurant Staff Happy and Productive
Are you struggling to keep your restaurant staff motivated and happy? In this episode restaurant consultant and author Roger Beaudoin of Restaurant Rockstars shared his insights on creating a positive company culture and incentivizing employees. Roger believes that a strong culture goes beyond a mission statement and includes the vibe & camaraderie of good people. To achieve this, he suggests starting with a complete job description and key results for every employee to ensure accountability and clarity of expectations. He also incentivizes his staff with recognition and rewards programs for going above and beyond their responsibilities. Keeping good employees happy is crucial, especially in today's labor crisis. Roger stresses the importance of asking for feedback and fixing any issues that may be hindering their job satisfaction. He also encourages flexibility and reasonable raises to show appreciation for their hard work. Roger's approach to staffing and company culture is centered around creating a positive and supportive environment for his employees, which ultimately leads to better performance and guest experiences. He even shares his experience of implementing a recognition program in his restaurant to appreciate and acknowledge the efforts of his staff. As Roger says, "If you take care of your people, they'll take care of your guests." So, if you're looking to create a positive company culture and incentivize your employees, tune in to this episode now! Find out more at https://restaurantformula.com & https://www.runningrestaurants.com. Thanks to episode sponsor Popmenu - https://popmenu.com/running
9 minutes | Apr 14, 2023
192: Opportunity is Fickle: Maximizing Your Restaurant's Sales
Roger Beaudoin of Restaurant Rockstars runs through a number of ways to easily boost your restaurant's sales & profits. Every time we go through this topic in our webinars I'm reminded of the staggering amount of money left on the table by most restaurants!!! You've got a CAPTIVE AUDIENCE eager to BUY...make sure your staff is taking full advantage of every sales opportunity... Your bottom line will thank you for it... Find out more at https://restaurantformula.com & https://www.runningrestaurants.com. Thanks to episode sponsor Zinch - http://financingthatworks.com
30 minutes | Apr 7, 2023
191: Restaurant Marketing Frustrations, Challenges & Revolutions
Join Jaime Oikle from RunningRestaurants.com as he speaks with Brendan Sweeney, CEO & Co-Founder of Popmenu about all the cool stuff they're doing for restaurants. They discuss the importance of having all marketing touchpoints in one place, the frustration with PDF menus on restaurant websites, and the evolution of restaurant websites. Brendan emphasizes the importance of utilizing technology to enhance the customer experience and increase sales, and he suggests that cross-selling, upselling, and recommending pairings should be built into the ordering process. Other highlights from our conversation include... - How Popmenu got started - How tech is helping bridge gaps in marketing for restaurants - Getting restaurant websites & online ordering right - How to know your customer better and why that's important - The power of the marketing flywheel - Doing your menu right online to be a powerful sales tool for your restaurant - The importance of having an efficient & effective off premise ordering/takeout/delivery capability - and more... Be sure to check out the episode... Find out more at https://www.popmenu.com & https://www.runningrestaurants.com. Thanks to episode sponsor Zinch - https://financingthatworks.com
31 minutes | Mar 30, 2023
190: How Your Restaurant's Menu Can Drive Sales & Profits
Join Jaime Oikle from RunningRestaurants.com in a great chat with Lucy Logan of Menu Calc about where their business is today and how they are helping so many restaurants with their menus. The pair hit on a lot during a fun talk, including... - How to increase sales and profits by targeting menu & dietary preferences - How automatic real time menu updating is helping restaurants save time and dollars (and be more accurate) - The impact of calorie counts and ingredient tracking for restaurants - How pivoting from compliance focused to insights focused has changed Menucalc - Leadership lessons - Lucy's business book recommendation - and more... Be sure to check out the episode... Find out more at https://www.menucalc.com & https://www.runningrestaurants.com. Thanks to episode sponsor Popmneu - https://popmenu.com/running
39 minutes | Mar 23, 2023
189: How to Hire, Train & Retain BOH Employees
Such a timely and important topic. Join Jaime Oikle of RunningRestaurants.com for a great chat with Chef Steve Konopelski of the Auguste Escoffier School of Culinary Arts about BOH staff. How to find, hire, train & retain. It's an excellent collection of tips for any restaurant operator or chef to follow for growing their team effectively. Chef Steve has appeared on the Food Network, had his wedding cakes featured in Martha Stewart Weddings, Brides, and The Knot and owned a Bed & Breakfast plus a bakery. Chef Steve is a current Chef Instructor for Baking & Pastry Arts at Escoffier School of Culinary Arts. He has extensive experience in the restaurant industry and won numerous awards including: Best Chef on the Eastern Shore of Maryland 2017, Best Dessert on the Eastern Shore 2016, Winner and Recipient of a $25,000 prize - Haunted Gingerbread Showdown on Food Network, 2018 We hit on a lot about hiring, training and retaining BOH staff, including... - Interviewing tips from both sides of the table - Tips for finding & retaining staff - Why it's important to "Be unapologetically you!" - The power of looking for teachable moments when training/interviewing kitchen staff - Why getting to know candidates as a human first is so important - Finding out what else they bring to the table beyond kitchen skills - Big intangible skill: Having high level of awareness as to what is happening around you - Pro tip: Let folks know how important and valuable they are on a regular basis - The "We not I" philosophy - and more... Be sure to check out the episode... Find out more at https://www.escoffier.edu & https://www.runningrestaurants.com. Thanks to episode sponsor Zinch - https://financingthatworks.com
29 minutes | Mar 14, 2023
188: Delivering the Digital Restaurant
In this episode, Jaime Oikle of Running Restaurants.com speaks with Carl Orsbourne, COO at Juicer and Co-Author of Delivering the Digital Restaurant. Some of what they hit included... - What's in the book - The why behind restaurants need to embrace digital - How to manage third party ordering sites effectively - Why to think about customer data as the new oil - How dynamic pricing is starting to come into the restaurant market - Tips for boosting profits - How to maximize kitchen potential with offers - The continuing trend of ghost kitchens - and more... Be sure to check out the episode... Find out more at https://www.juicerpricing.com & https://www.runningrestaurants.com. Thanks to episode sponsor Popmenu - https://popmenu.com/running
29 minutes | Mar 9, 2023
187: Is This the Best Kept Secret in Restaurant Marketing?
In this episode Jaime Oikle of RunningRestaurants.com speaks with Dave Fink, Founder and CEO of Postie. After the conversation with Dave it's clear that direct mail is no longer what it use to be. A quote on the Postie website says, "Shhh... Direct mail is the best kept secret in marketing." An intriguing reversal of a lot of modern digital marketing thinking... Dave & Jaime get into... - The targeting ability and power of direct mail - How direct mail can now be dynamic & fast - How and why to find "Look a like" audiences - Using segments as an important strategy - How direct mail can be used effectively for reactivations - Why you need to think of your data as "liquid gold" - The importance of staying busy and appearing busy as a restaurant - and more... Be sure to check out the episode... Find out more at https://www.postie.com & https://www.runningrestaurants.com. Thanks to episode sponsor Zinch - https://financingthatworks.com
25 minutes | Mar 2, 2023
186: Accounting and Tax Mistakes that Restaurants Make
Jaime Oikle from RunningRestaurants.com revisits with Anne Gannon, Founder of The Largo Group, on a variety of quick tax and accounting tips for restaurants. They hit on... - Typical accounting mistakes and oversights that restaurants make - The importance of a weekly forecast look - The key numbers that go into an effective weekly forecast - The four big areas that restaurants need to pay attention to - Getting depreciation right - Getting your tax return to tell the whole accurate story of your restaurant - Long term strategy tax planning to have a successful business exit - Why breaking out the various parts of your restaurant's revenue is beneficial - Why weekly accountability is the best recipe for success - And more... Be sure to check out the episode... Find out more at https://www.thelargogroup.com & https://www.runningrestaurants.com. Thanks to episode sponsor Popmenu - https://popmenu.com/running
28 minutes | Feb 23, 2023
185: Restaurant Growth in the Niches with Roll-Em-Up Taquitos
Building a brand and growing it is never easy. But having a fun culture and a niche product make it all the more exciting. Join Jaime Oikle of RunningRestaurants.com as he talks with Sam Fonseca, COO at Roll-Em-Up Taquitos, the nation's first taquito-focused franchise, about their brand's origin and growth. Before joining the Roll-Em-Up Taquitos team, Sam spent years in the restaurant and food industry working at popular spots like In-N-Out, Raising Cane’s, and Dave's Hot Chicken. They hit on... What about the Roll-Em-Up Taquitos business model makes them so successful Maintaining a successful franchise during uncertain economic times Ideal frachissee partners Digital & social marketing Having tik tok success And more... Be sure to check out the episode... Find out more at https://www.rollemup.com & https://www.runningrestaurants.com. Thanks to episode sponsor zinch - https://financingthatworks.com
27 minutes | Feb 15, 2023
184: Making Restaurant Delivery & Takeout Profitable & Sustainable
Delivery & Takeout for restaurants is no longer optional. (If it ever really was...) Getting it right can be a challenge though. In this episode Jaime talks with Scott Landers, Co-founder & Sustainability Engineer at Figure 8 Logistics. They talked about optimizing menus, menu engineering, sustainability & minimizing waste, maximizing check size & making delivery profitable. Be sure to check out the episode... Find out more at https://www.figure8.delivery & https://www.runningrestaurants.com. Thanks to episode sponsor popmenu - https://popmenu.con/running
12 minutes | Feb 9, 2023
183: Menu Item Plate Costing for Restaurants
Have you costed your menu? Do you know your profit per item? Roger Beaudoin of Restaurat Rockstars runs through a quick example with tips for how you to best implement at your restaurant. Don't miss these tips... Find out more at https://restaurantrockstars.com/?ref=jaimeoikle & https://www.runningrestaurants.com. Thanks to episode sponsor Zinch - http://financingthatworks.com
7 minutes | Jan 30, 2023
182: Do You Know Your Daily Break-Even Number
In this episode Jaime Oikle of RunningRestaurants.com talks with Roger Beaudoin of Restaurant Rockstars about the importance of knowing your break-even number. They discuss both why you need to know your number and how to calculate it. Find out more at https://restaurantrockstars.com/?ref=jaimeoikle & https://www.runningrestaurants.com. Thanks to episode sponsor popmenu - https://popmenu.con/running
23 minutes | Jan 24, 2023
181: AI Making Restaurants Smarter and Safer with Video Intelligence
The power of video has come a long way! In this episode Jaime Oikle of RunningRestaurants.com talks with Rish Gupta, Co-founder and head of product at Spot AI, which has an AI camera system to make restaurants safer & smarter. It was fascinating to learn everything the system can do - from visibility across multiple locations to capturing "training moments" and spotting waste and theft to, of course, incident and accident management. Lots of other cool features as well. It really is "the easy button for video footage..." Be sure to check out the episode... Find out more at https://spot.ai & https://www.runningrestaurants.com. Thanks to episode sponsor popmenu - https://popmenu.con/running
16 minutes | Jan 11, 2023
180: From Carts on the Street to International Expansion
Jaime Oikle of RunningRestaurants.com gets with Chef Shawn Edelman of The Halal Guys on their explosive growth. From covering their "carts on the street" origin story to franchise expansion plans the two hit on lots of key topics including expansion & franchising, simplicity, efficiencies, labor market challenges, career growth, takeout/delivery & more... Find out more at https://thehalalguys.com & https://www.runningrestaurants.com.
24 minutes | Jan 4, 2023
179: Kevin King of Donatos Pizza
Great interview with Jaime Oikle of RunningRestaurants.com & Kevin King, President of Donatos Pizza. They get into many aspects of the business including building a brand and its footprint, expansion of digital options, pandemic lessons, franchising, training & more. Find out more at https://donatos.com & https://www.runningrestaurants.com.
23 minutes | Dec 20, 2022
178: Restaurant Management Training Insights
Great conversation with Alison & Darren about their new Restaurant Management 201 Program. They have put together a comprehensive restaurant management training program that is going to benefit a bunch of operators in 2023 in such a positive way. Check out our conversation around what the program looks like and be sure to sign up for it before sessions start in mid January. Find out more at https://restaurantmanagement201.com and https://www.runningrestaurants.com.
28 minutes | Nov 15, 2022
177: Andy Diamond of Angry Crab Shack
Great in-depth restaurant business session with Jaime Oikle of RunningRestaurants.com & Andy Diamond, President of Angry Crab Shack. A lot of ground covered in this one including... * How the brand got started * The way the brand's atmosphere plays into their success * How they build fun into the restaurant's DNA * What makes a successful franchise formula * How to bring people in & bring them back * The importance of establishing long-term relationships with local charities * Showing career growth opportunities and more. Find out more at https://angrycrabshack.com & https://www.runningrestaurants.com.
17 minutes | Oct 18, 2022
176: How Restaurants Can Get the Employee Retention Credit (ERC)
Jaime Oikle of RunningRestaurants.com gets with Catherine Tindall of Dominion Enterprise Services in this episode of the podcast to talk all about the Employee Retention Credit (ERC.) Important Tax & Finance topic for restaurants as they cover what the ERC is and how is it calculated as well as who's eligible for it and how to file for the credit. They also hit on some key overall tax planning tips that restaurants should be aware of. Don't miss it! Find out more at https://dominiones.com & https://www.runningrestaurants.com.
26 minutes | Oct 10, 2022
175: Key Tips for Restaurants Managing Their Online Reviews
Jaime Oikle of RunningRestaurants.com gets with Yelp's Small Business Expert Emily Washcovick in this episode of the podcast to talk all about restaurants and online reviews. As Yelp’s Small Business Expert, Emily is in the unique position of having spoken with thousands of restaurant owners about the challenges they face and strategies they employ to overcome them – not to mention discuss their perspectives on online reviews, both good and bad. She demystifies online reviews and shares info to empower restaurant owners to leverage reviews for marketing and customer service transparency. Emily talks about taking an active role regarding online reputation so business owners can foster deeper connections with customers. “Don’t fear the review” is her mantra – by not engaging with reviews, businesses are missing out on an incredible opportunity. Emily is absolutely fantastic in this episode! Don't miss it! Find out more at https://business.yelp.com & https://www.runningrestaurants.com.
32 minutes | Oct 6, 2022
174: Andrew Pudalov of Rush Bowls
Join Jaime Oikle of RunningRestaurants.com & Andrew Pudalov, CEO of Rush Bowls in a wide ranging conversation about the restaurant business, including: The business origin story; Pioneering a model; Pandemic impacts & learnings; The move to franchising; Mentorship & leadership; Fighting against the "perfect storm" challenging restaurants; Finding, keeping and rewarding great employees; Marketing & loyalty & data; And a whole lot more... For more go to https://www.runningrestaurants.com & https://rushbowls.com.