Created with Sketch.
Retail Transformation Show with Oliver Banks
32 minutes | Jan 24, 2022
170: The Rise Of Quick Commerce (part 2)
The ultra fast deliveries of the Quick Commerce or Q-Commerce market represent a significant disruption and change. The retail operating model must transform to deliver this customer proposition. In this second part, Oliver Banks explores the essence behind a 10 minute delivery operating model. He also identified a number of challenges that you must face if you are embarking on a quick commerce strategy. This is part 2 of a 2-part exploration into the quick commerce market.Listen to this episode to discover:Key aspects from current Q-commerce companies. The operating model aspects and considerations you must develop. And some of the critical challenges you must tackle. Show notes are at www.obandco.uk/170.
23 minutes | Jan 17, 2022
169: The Rise Of Quick Commerce (part 1)
The Q-Commerce or Quick Commerce market has grown massively during the pandemic. Ultra-fast deliveries are quickly becoming part of life for customers in built-up areas. So in this podcast episode, Oliver Banks explores the market, some of the key changes that are happening and defines the four Q-commerce business models that are commonly found. This is part 1 of a 2-part exploration into the quick commerce market. Listen to this podcast episode to discover:A view across the Q-commerce market.Why quick commerce is not only about speed.The different business models used to deliver Q-commerce services to customers. Full show notes at www.obandco.uk/169.
39 minutes | Jan 10, 2022
168: Think Differently And Redefine Success
It's important to not only consider the what of retail transformation but also the how. And the ability to think differently is key to innovation and can help avoid losing pace with the market. Senior retail leader, Fiona McDonnell, joins to explore what you can do to think differently and redefine success can lead to genuine transformation. Listen to this episode to discover:Why it's important to think differently. The dangers of not thinking for yourself.Why we're misguided by "success" and what to do instead.Show notes at www.obandco.uk/168.
27 minutes | Jan 3, 2022
167: 2022 Retail Trends And Watch-Outs
We know retail is ever evolving and had experienced huge change. But as we kick start a new year, 2022, join Oliver Banks to understand what retail trends and developments a select group of other retail podcasters and influencers are excited about. Plus what pitfalls and dangers should retailers be watching out for as we embark on the next stage of the retail rollercoaster? Listen now to find out and discover the common thread. Featuring retail trends in 2022 from Michael LeBlanc, Anne Mezzenga, Chris Walton, Scott Thompson and Simon Hedaux. Press play now and hear:What is the most exciting retail technology?And what do you need to be careful about with this technology?Plus hear other key trends for retail in 2022.What is the vehicle that can help you navigate these trends and watch-outs?Show notes are at www.obandco.uk/167.
35 minutes | Dec 27, 2021
166: Learning From The Service Led Industry
Many retailers are exploring adding or evolving services to help them evolve their business. And professional service businesses like hairdressers, beauty salons and restaurants have excelled and grown, taking up space in former retail units. To help us learn how you can excel with services, hear from Freddie Banks, Global Deputy General Manager for Kérastase, part of the L'Oreal Group. This is part of the Bunch Of Bankses mini-series where the host, Oliver Banks speaks to other insightful and interesting people named Banks - and this one is a bit of a special episode! This episode of the Retail Transformation Show podcast will:Give you a different source of inspiration for innovation.Identify the key trait of high service industries.Defining the "did you know" element of engaging customers.Explore key transformational elements in the professional services sector.Show notes at www.obandco.uk/166.
27 minutes | Dec 20, 2021
165: Retail Review Of The Year 2021
2021 has provided plenty of turbulence. But there have been a number of disruptive, breakthrough transformations that have occurred through the year too. From the explosion of checkout-free stores and quick commerce through to sustainability and circular economy initiatives. 2021 has been an eventful year in many ways. So join Oliver Banks and take a tour over the key points from 2021 and what that teaches us about the future of retail. Listen to this episode of the Retail Transformation Show podcast to discover:Which start-up scaled from nothing to major partnerships?Who is making a seemingly illogical organisational decision?Which retailer has been the most transformative company in 2021?And much more. Show notes are at www.obandco.uk/165.
22 minutes | Dec 13, 2021
164: Behind The Mic With Oliver Banks
In this podcast episode, catch up with Oliver Banks and get to understand more about who he is and why he does what he does. He's discussing the most interesting questions that he gets asked about retail and retail transformation. Listen to this episode to discover:More about what else Oliver Banks does.How he got to where he is now.Why golden nuggets are so important.And plenty of other questions that Oliver regularly gets asked. Plus - if you've still got questions then get in touch to ask yours.Getting help from Oliver BanksIf you'd like a conversation with Oliver Banks about your transformation. Or about creating thought-provoking content, then get in touch:Send an email email@example.comMessage on LinkedIn.Follow and DM on Twitter.Show notes are at www.obandco.uk/164.
38 minutes | Dec 6, 2021
163: Learning To Have Conversations That Matter
Given the complex and cross functional nature of transformation, conversations are a key part of leading successful change initiatives. But we've never been taught how to have a real conversation. So Oliver Banks is talking to Lou Banks, founder of Rising Vibe, and exploring how to have a real and meaningful conversation. In this "Bunch of Bankses" episode, learn the tangible and actionable changes that you can make to personally improve. Listen to this episode of the Retail Transformation Show to hear:What makes a "real" conversation and what gets in the way of having them.How the science of the brain makes us work.What tangible action you can take to immediately impact your conversations.Full show notes are at www.obandco.uk/163.
31 minutes | Nov 29, 2021
162: The Evolution Of Loss Prevention
The role of the security guard has been seen as a cost for some retailers, restricted to only stores in "high risk" locations to prevent shrink or stock loss. But as we shift to more omnichannel ways of working and data becomes more accessible, there are opportunities to develop the loss prevention team to profit protection and much more. TMAC's Paul Banks joins to explore the evolution of loss prevention. This episode kicks off a new mini-series - "A Bunch Of Bankses." Oliver Banks speaks to other insightful people named Banks are sharing ideas around retail and transformation.Listen to this episode of the Retail Transformation Show to hear:How the role of security guards has changed over time.Why loss prevention is expanding to contact centres.Examples of how speech analytics and data insight can stop loss and other challenges.Full show notes are at www.obandco.uk/162.
33 minutes | Nov 22, 2021
161: Forging A Customer Complaints Strategy
A huge focus goes into forming a positive customer experience. But when things don't go to plan, customers lodge a complaint. However, often customer service's ways of working is only reliant on rigid policies. Instead, what if you had an intentional strategy about complaints built into your operating model? Oliver Banks is joined by The Complaining Cow, Helen Dewdney. Together, they explore how retailers and consumer-facing brands can support customers after a poor experience.Listen to this podcast episode and discover:The number one thing you can do to improve how to deal with complaints.How to deal with the risk of serial returners and scam customers.Examples of how to positively handle complaints - and why that can be a winning approach.Show notes at www.obandco.uk/161.
21 minutes | Nov 15, 2021
160: Stores Vs Online - Which Is Best?
For several years now, there has been tension between the different approaches to retail - most notably - which is best, stores or online. And in particular, if retailers should focus their efforts into physical stores or double down on website and ecommerce. And where do aspects like omnichannel retail and unified commerce fit in? So in this episode, Oliver Banks dives into the challenge to find the best option for you.Listen in to this episode to discover:Advantages of different approaches.Why DTC is nothing new.The answer to the ultimate question - should your retail business focus on stores or online.And what Indiana Jones has to do with all of this.
41 minutes | Nov 8, 2021
159: Golden Nuggets From 3rd Year Of The Podcast (part 2)
The pandemic has caused change and acceleration as well as its challenges too. But as the Retail Transformation Show podcast celebrates its 3rd birthday, we continue our review of golden nuggets from the past year. With clips from expert guests as well as from the host, Oliver Banks, you'll hear about: omnichannel, circular economy, communication, the metaverse, technology, digital shopping, retail history and much more. Listen now to part 2 of 2 and discover golden nuggets from the past 12 months. Listen to this episode and you'll discover:Examples of what traditional retailers are doing to act as pureplay retailers as well as show their heritage.Why you are probably only seeing half of your customers.A quick overview about why the metaverse is a big opportunity for the retail industry. Any much more.Full show notes at www.obandco.uk/159.
39 minutes | Nov 1, 2021
158: Golden Nuggets From The Third Year Of The Podcast (part 1)
The retail industry continues to undergo fundamental transformation as well as requiring ongoing incremental improvements. And as the podcast celebrates its 3rd birthday, we are reviewing the best bits to help you transform. You'll hear clips from expert guests as well as from the host, Oliver Banks. And these highlights cover: agile, lean, supply chains, store operations, pop up stores, department stores, customer focus questions, data, trust, and much more. Listen now to part 1 (of 2) for the golden nuggets from the past 12 months. Listen to this episode of the Retail Transformation Show podcast and you'll hear:The surprising truth about Agile.One of the most common (and dangerous) mistakes made with data and insight.The crux of the challenge for many stores today.Plus plenty more golden nuggets from a selection of amazing guests to grace the show.And remember to check out part 2 in episode 159, with even more highlights!Full show notes at www.obandco.uk/158.
36 minutes | Oct 25, 2021
157: The Collision Of Gaming And Retail
There is much hype about retail and the metaverse at present. But to understand more, we can learn from the gaming industry where computer games have been forging their own worlds for decades. So you can learn from Hilmar Pétursson, CEO of CCP Games, known most for their flagship game, EVE Online. Join Oliver Banks and explore the collision of retail and gaming (and life) - plus the opportunities it presents you with. Listen to this episode of the Retail Transformation Show to hear:Examples of how the gaming and retail industries can learn from each other.The power of community that games create.Why games can be so immersive.
26 minutes | Oct 18, 2021
156: The Many Changing Facets Of Retail
The retail industry continues to navigate a complex, fast-moving and uncertain landscape and retailers have so much to consider right now. It seems all aspects of work are evolving, meaning it's hard to keep track of key trends and of course to actually change and improve them. And knowing what is actually going to make a difference is an important skill. Following the live event that was Retail Week Live 2021, Oliver Banks is reflecting on the key focus areas and concepts discussed for retail going forward. Listen to this episode of the Retail Transformation Show to hear:The key themes and reflections from Retail Week Live. A new acid-test question to test your customer experience.Why technology is a problem for consumers. Which viewpoint really resonated with Oliver Banks's mission?Full show notes at www.obandco.uk/156.
28 minutes | Oct 11, 2021
155: Reinventing Digital Shopping
Digital shopping is a convenient way of browsing but struggles with discovery and inspiration. But new technology enabled solutions are helping to offer alternatives. Explore the art of the possible with Oliver Banks in this episode. See how the different shopping elements can fit together. Meanwhile understand what's needed in your operating model and infrastructure to put this in place. Listen to this episode of the Retail Transformation Show and discover:The digital shopping innovations that are showing us the way forward.What's special about digital platforms vs physical stores?What do you need to consider to put these in place? Plus - what could be the next big evolution?Full show notes are at www.obandco.uk/155.
38 minutes | Oct 4, 2021
154: Avoiding Frontline Burnout
Your frontline colleagues are an essential part of your operation - and therefore your transformation. But they often have to work under immense stress and strain. And over the past year, this has been amplified further. So you need an effective strategy to support them in the best way possible or your organisation risks facing some severe consequences. In this episode, Liam O'Meara, VP Europe at Axonify, joins Oliver Banks to help you understand how you can support your colleagues and help avoid burnout. Listen to this episode to discover:The size of the burnout challenge facing frontline retail colleagues.Why burnout could present problems in both the short term and long term.How you can better support your colleagues on the frontline.Show notes at www.obandco.uk/154.
20 minutes | Sep 27, 2021
153: Looking Back To Define The Future
Retail's history is rich with stories and examples which still have relevance today. Even if you look back to Roman times, there are patterns that are still common in the modern world. So, in this episode of the Retail Transformation Show podcast, join Oliver Banks and discover how you can look, learn and apply some fantastic lessons from the history of retail. Listen to this episode to discover:What an old fashioned umbrella shop can teach us about successful retail.Examples of ways that retail hasn't changed in over 2000 years - beyond the obvious.And the 3 aspects that we can take from the history of retail to help define the future of retail.More at www.obandco.uk/153.
33 minutes | Sep 20, 2021
152: Learning From Retail's History
History is said to repeat itself and follow a cyclical flow. But if this is the case, do we really spend enough time looking backwards to help us move into the future? Retail consultant and avid retail historian, Graham Soult, joins Oliver Banks to understand how to avoid the threats and discover the opportunities by looking back in the retail history books. In this episode of the Retail Transformation Show. you'll hear:How we can learn from the failures of previous retailers.And which company is doing a fantastic job after focusing on their brand history.Why you should look out on your next set of store visits. Show notes at www.obandco.uk/152.
31 minutes | Sep 13, 2021
151: How RFID Is Changing Retail
RFID (Radio Frequency Identification) tags are picking up pace across all industries - and retail is one sector that is helping drive widespread adoption. But, given that RFID has been on the radar for a number of years, is the technology capable now? And are the use cases genuinely beneficial to make it a sensible business decision? Join Oliver Banks as he welcomes Uwe Hennig, Director of Global RFID Market Development for Avery Dennison Smartrac. And you'll explore how RFID is being used by different categories in the retail sector. In this episode of the Retail Transformation Show, you'll hear:Different ways that RFID is being deployed across the retail market.The pace of growth of the RFID market in retail.How RFID implementations are delivering benefits.
Terms of Service
Do Not Sell My Personal Information
© Stitcher 2022