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26 minutes | Jul 1, 2021
The new weird: Navigating the next era of commerce with Kristen LaFrance
🥳 SEASON FINALE! Today is our final, regular programming for Season 2 of Resilient Retail. Today, our host Kristen LaFrance is walkig us through the three pillars of community-led retail, aka- the next era of successful commerce. Tune in to hear her thoughts, emotions, and heartfelt response to this season. But don't worry- we'll be back with a wrap up episode soon. Cheers!
54 minutes | Jun 30, 2021
Real Life Retail: Jeremy + Julie Brown of Province of Canada
Today Steph Laposta is joined by Jeremy + Julie Brown of Province of Canada for the last episode of Real Life Retail, a weekly segment with honest, candid conversations with retailers. To finish the season off they talk about the creation of Province of Canada, the patience it takes to build a business, their thoughts on having a physical retail store versus online, and their dreams for the future of Province of Canada!
36 minutes | Jun 29, 2021
On top since 1938: How REI builds a peak customer experience from beginning to end
REI needs no introduction. They’ve been a juggernaut in the outdoor retail industry for decades, and most of us already know that their customer experience is absolutely unmatched. In this episode, Chief Experience Officer Curtis Kopf digs into the ways that REI builds community, adventure, and sustainability into every touchpoint. That means amazing experiences in their physical stores, online, and everywhere in-between. Check out REI and follow them on Twitter Connect with Curtis on LinkedIn and Twitter Connect with Kristen on Twitter and LinkedIn
30 minutes | Jun 25, 2021
Resilient News: Leading through Change with Kat Cole
This Friday, Kristen is joined with Kat Cole to cover the hottest industry news and trends of the week. Sadly we have reached the finale of Resilient News! To finish the season off we chat about leading through change, having empathy as a business owner, and staying on track with the mission.
46 minutes | Jun 24, 2021
No brand, no problem: How Italic cuts out the middle(men) for a radical new approach to commerce
So much of Resilient Retail this season has been about the importance of brand. But what happens when you take brand out of the equation? Well, you get Italic. They’re rethinking the basics of commerce by connecting top-tier manufacturers directly to customers at the lowest possible markup. It’s a more radical move than you might think. This episode is all about a fundamentally different approach to growth based on a simplified supply chain and a membership model. Check out Italic and follow them on Instagram Connect with Jeremy on LinkedIn Connect with Kristen on Twitter and LinkedIn
42 minutes | Jun 22, 2021
How Venus ET Fleur is setting the gold standard for the floral industry
Venus ET Fleur is a husband-and-wife-led luxury brand disrupting the flower industry - not least by offering roses that last a full year with minimal upkeep. That alone would set them apart. But they’ve also nailed an exciting, innovative approach to meeting their customer’s needs, no matter how they enter the funnel. Maintaining pitch-perfect operations is important for a brand like VEF. After all, they’re dealing with living, breathing products that need special care to arrive on customers’ doorsteps in tip-top shape. This episode is all about the ways that operations feed directly back into the customer experience.
26 minutes | Jun 17, 2021
Where DTC meets retail: brushing up on Quip’s omnichannel strategy
DTC subscription and in-store retail often feel like they’re coming from opposite ends of the shopping spectrum. So what happens when you combine the two? Shane Pittson, VP of Growth at Quip, is all about creating a shopping experience that helps customers build healthy oral care habits in the most convenient ways possible. This episode digs into the relationship between retail and subscription, Shane’s innovative rewards program, and how Quip has hit an 80% response rate on their post-purchase survey. Check out Quip and follow them on Instagram Connect with Shane on LinkedIn Connect with Kristen on Twitter and LinkedIn
32 minutes | Jun 16, 2021
Real Life Retail: Special PRIDE edition featuring Queeriosity folks Eli Holtz and Kai Joseph
Join Steph LaPosta each week for Real Life Retail. A weekly segment with honest, candid conversations with retailers. Today we have a special episode in celebration of PRIDE month! Joined by Queeriosity folks Eli Holtz and Kai Joseph, to chat about starting Queeriosity, the struggles of going through the production process, getting their product sold in retail stores, and we even get a little taste of the game, Queeriosity: The LGBTQ+ Social Game!
46 minutes | Jun 15, 2021
How Neighborhood Goods crafts department store experiences for the 21st century
Most entrepreneurs would have balked at the decision to launch Neighborhood Goods in late 2018. After all, many department stores were barely surviving by the end of the 2010s, and the department store retail model appeared to be on the verge of collapse. But against all odds, co-founder and CEO Matt Alexander has leveraged amazing growth in changing economic times. So what sets Neighborhood Goods apart? It all comes down to a creative rethinking of the in-store experience. They start by curating a smart range of products. Then, they display them in dynamic, engaging spaces built for human connection. It’s all about bringing to life the kind of community experience that transforms a quick errand into an enjoyable event. Check out Neighborhood Goods and follow them on Instagram Connect with Matt on LinkedIn Connect with Kristen on Twitter and LinkedIn
17 minutes | Jun 11, 2021
Shopify News! Shop Local with Arpan Podduturi
🚨BREAKING NEWS: Arpan Podduturi, Director of Retail Product here at Shopify joins the show for a surprise announcement of a new Shop App feature that will have a massive impact on local retailers. You don't wanna miss this episode.
34 minutes | Jun 10, 2021
How The Goody Vault turns vintage finds into timeless stories
Emanuel Edwards took a big risk when he transitioned to managing his curated vintage brand The Goody Vault full-time in early 2021. Thanks to the fact that he’d already been building relationships via his one-on-one showroom experience for a couple years, he was ready to hit the ground running when the Vault moved from side hustle to main attraction. Emanuel’s success is rooted in his understanding that fundamentally, people buy from people. He crafts every in-store experience for maximum human connection, and that approach has built a community around the brand that’s hard to top. Check out The Goody Vault and follow them on Instagram Connect with Emanuel on LinkedIn Connect with Kristen on Twitter and LinkedIn
30 minutes | Jun 9, 2021
Real Life Retail: Jenna Lam from Early Bird & Worm and Nest + Hatch
Join Steph LaPosta each week for Real Life Retail. A weekly segment with honest, candid conversations with retailers. In this episode, Jenna Lam, from Early Bird & Worm and Nest & Hatch, joins us to chat about starting a private label, the challenges of not being able to plan, and the rollercoaster of owning a business.
30 minutes | Jun 8, 2021
Styling for the stars: How Jennifer Fisher Jewelry forged an omnichannel brand
Jennifer Fisher has styled for clients from Miley Cyrus to Rihanna, but her jewelry brand’s major break came in 2006, when Uma Thurman wore one of Jennifer’s custom necklaces on the cover of Glamour magazine. Since then, Jennifer Fisher Jewelry has exploded. Her creations have appeared in Vogue, Variety, People, Elle, and more. She’s expanded into a culinary line and the brand has recently opened retail locations in New York and Beverly Hills. Jennifer’s spent the past fifteen years building a brand that can change with the times while remaining true to her initial creative spark, and the results have been astounding. This conversation digs into the ways that Jennifer has remained flexible, authentic, and open over the years. Check out Jennifer Fisher Jewelry and follow the brand on Instagram Connect with Jennifer on LinkedIn and check out her food Instagram Connect with Kristen on Twitter and LinkedIn
40 minutes | Jun 4, 2021
Resilient News: Halie's Season Finale. Prime Days, Etsy's new acquisition, and the woes of Bed Bath and Beyond
Join Kristen and Halie LeSavage to cover the hottest industry news and trends of this week. Sadly it's the last episode with Halie around but we’re here to chat about Amazon Prime Day and back to school shopping, Etsy’s acquisition of Depop, the power of physical retail, and Bed Bath and Beyond’s new changes.
39 minutes | Jun 3, 2021
Dough is Your Canvas: Creating the Future of Pizza with Ali Khan Lalani
A pizzeria isn’t generally what comes to mind when we think of retail, but General Assembly Pizza (also known as GA Pizza) isn’t exactly playing by the rules. Since 2017, they’ve been rewriting the playbook for fast casual. Founder and CEO Ali Khan Lalani has built the brand around truly seamless customer experiences. That means focusing on the connections between technology and the range of mediums customers use to interact with the brand- online, dine-in, and everywhere in-between. This episode is all about the ways that GA Pizza serves their ever-expanding customer base. Check out GA Pizza and follow them on Instagram Connect with Ali Khan Lalani on LinkedIn Connect with Kristen on Twitter and LinkedIn
39 minutes | Jun 2, 2021
Real Life Retail: Jeff St. Pierre, Retail Launch Engineer at Shopify
This week on Real Life Retail, Steph LaPosta is joined by Jeff St. Pierre, Retail Launch Engineer at Shopify, for an honest, candid conversation about what he’s learned in his own successes of working in retail, how to create a brand vision, and creating smart partnerships.
50 minutes | Jun 1, 2021
How Brik + Clik is using cutting-edge technology to test the boundaries of retail
This episode of Resilient Retail is a little different. Brik + Clik has spent the last eight months testing out a range of much-hyped technologies in their California location. Co-founder Hemant Chavan is here to tell Kristen what worked, what didn’t, and what to expect from the next decade in retail. So here’s the name of the game: Kris quizzes Hemant on a range of technologies, and he talks us through what’s here to stay. This episode is loaded with actionable insights from one of the most cutting-edge brands in the retail world today. Kristen and Hemant dig into NFC tags, micro-fulfillment, gamification, and much, much more. Check out Brik + Clik and follow them on Instagram Connect with Hemant on LinkedIn Connect with Kristen on Twitter and LinkedIn
16 minutes | May 28, 2021
Resilient News: Let's go glamping. How the hospitality industry is shifting with Kat Cole
This Friday, Kristen is joined with Kat Cole to cover the hottest industry news and trends of the week. This week we’re talking all things travel! As travel restrictions are lifting we’re seeing a trend in hospitality, immersive experiences, and the opportunities in the hospitality market.
35 minutes | May 27, 2021
Diamond in the rough: How Hill House Home went from personal vision to viral sensation
Hill House Home has exploded over the past couple of years, especially in the wake of a truly viral product known as the "Nap Dress.” Through it all, founder and CEO Nell Diamond has balanced customer demand and her own personal vision to craft a brand that’s both responsive to its customers and true to its founding aesthetic. So how did Hill House grow from a Yale University incubator into a brand with a truly fanatic fan base? It comes down to Nell’s deeply humanistic approach to business. This episode of Resilient Retail is all about the ways that brands and customers build a story together and the amazing results those connections yield. Check out Hill House Home and follow them on Instagram Connect with Nell on LinkedIn and Instagram Connect with Kristen on Twitter and LinkedIn
35 minutes | May 26, 2021
Real Life Retail: Tim Guram, Founder of 100 Years of Love
Join Steph LaPosta each week for Real Life Retail. A weekly segment with honest, candid conversations with retailers. In this episode, Tim Guram, Founder of 100 Years of Love joins the show to talk about the passion behind 100 Years of Love, the thought process behind a rebrand, and why the approach of being open and honest is important.
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