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Re:platform - Ecommerce CX and Technology Podcast
42 minutes | 5 days ago
Episode 68: Using A Headless CMS To Deliver Rich Content Experiences
In our 68th episode, we're joined by James Brooke and John Williams, CEO and CTO from Amplience, who discuss how headless CMS solutions work and add value, common requirements for CMS solutions for different types of retailers and the broader role of a CMS for ecommerce businesses.
42 minutes | 12 days ago
Episode 67: Customer Experience Strategies with Martin Newman
In our 67th episode, we're joined by a global thought leader in ecommerce and CX, Martin Newman. Martin talks to us about the importance of customer experience, where it should sit in a business and the perils of bad customer service with practical examples. He also explains his new CX platform Customer Service Action and where it fits in a retailer's customer service framework.
26 minutes | 19 days ago
Episode 66: The Realities of Launching Your Own Ecommerce Store with Emma Bonar
In our 66th episode, we're joined by experienced eCommerce professional Emma Bonar, who recently moved away from working for brands to starting her own business, 69b Boutique; a multi-channel fashion boutique based in London. We talk to Emma about the nuances between working for big brands and running her own business, the pros and cons of Shopify, the role of their physical store and much more.
37 minutes | a month ago
Episode 65: Launching and Scaling a New Brand To £1m Revenue in Less Than 12 Months
In our 65th episode, we're joined by Ash Young from Carmats.co.uk (also the MD of Evoluted), who talks to us about how he has grown his ecommerce side project to > £1m turnover in just 12 months. Ash talks about key aspects such as scaling on Shopify, the move to Shopify Plus, key acquisition channels and much more. Get practical lessons from a business owner on what is behind this success story.
44 minutes | a month ago
Episode 64: Defining, managing and implementing an ecommerce roadmap with Louis Adamou from Loaf.
In our 64th episode, we interview the Ecommerce & Technology Strategist at Loaf, Louis Adamou, on the challenges of owning the enterprise wide technology stack and the art of managing an ecommerce product roadmap.
47 minutes | a month ago
Episode 63: SAP's Upscale Commerce SaaS Solution for SMEs
For episode 63, we talked to Neil Howarth, Solution Director for SAP about their new SaaS commerce platform that's cloud-native and enables fast launch of ecommerce experiences. We discuss why SAP launched Upscale, what the tech stack looks like, how SAP is positioning the product in a crowded marketplace and an overview of some of the core features.
38 minutes | a month ago
Episode 62: Heal's Magento 2 Replatforming Experience with Ecommerce Director, David Kohn
In our 62nd episode, we're joined by Ecommerce & Customer Director at Heal's, David Kohn. David talks to us about how they are approaching their Magento 2 implementation, key insights from the discovery process, the process of selecting third parties and their recent shift to focus on digital.
26 minutes | 2 months ago
Episode 61: The Impact of Performance Monitoring On Your Ecommerce Bottom Line
At your most business-critical times and under peak demand, digital channels need to cope with high volumes of traffic without fail. Many businesses don’t have the tech skills in-house to do detailed performance monitoring, or don’t have the bandwidth, which is why they turn to external specialists. So we reached out to the team at thinkTribe, who work with a wide variety of retailers including Boden, Cineworld, Dixons Carphone. In episode 61, we discuss what impact performance monitoring has on the bottom line and what the real cost of failure to test is.
47 minutes | 2 months ago
Episode 60: Ecommerce Google Analytics Implementation Best Practice
In our 60th episode, we're joined by Data and Analytics Specialist, Al Wightman, who talks us through how GA and GTM should be implemented on the average ecommerce site, best practices for leveraging events and custom dimensions, the new GA4 features and much more.
50 minutes | 2 months ago
Episode 59: Maximising Revenue & Protecting Against Ecommerce Fraud
In our 59th episode, we're joined by Chris Hemmings from Signifyd, who talks to us about the fundamentals of managing fraud risk, best practices at different levels, where and why a tool like Signifyd adds value to retailers, how Signifyd is helping brands to unlock more revenue and where the product is going in 2021.
50 minutes | 2 months ago
Episode 58: Performance Optimisation, Measurement & Prioritisation with Yottaa
In our 58th episode, we're joined by Bob and Richard from Yottaa, who talk to us about the importance of performance, balancing performance vs functionality, measuring performance improvement and also about how Yottaa works and where their gap is.
47 minutes | 2 months ago
Episode 57: Improving Your Ecommerce Vendor Selection Process With Validify
For our 57th episode, Paul and James discuss common challenges for ecommerce teams in terms of vendor selection when replatforming for ecommerce platforms and the wider ecosystem of 3rd parties you need to plugin in to your tech stack. We're joined by Fergal O’Mullane, CEO and Co-Founder at Validify, a vendor management platform that gives consumer brands the tools to source, evaluate and manage the procurement of technology solutions into their business.
56 minutes | 3 months ago
Episode 56: A Look Back at Key Ecommerce Platform Changes & Trends from 2020
In our 56th episode, Paul and James look back at some of the key changes made by the commonly used eCommerce platforms, including Shopify's recent subscriptions changes, BigCommerce's continued focus on headless, Shopware's move towards PWA and Episerver's acquisition of Optimizely.
51 minutes | 3 months ago
Episode 55: The growth and next phase of development for Vue Storefront
In our 55th episode, we're joined by Vue Storefront CEO Patrick Friday, who talks to us about the key benefits of PWA, how the platform has developed over time, moving up-market, the ecommerce platforms they're currently working with, their partner eco-system and much more.
35 minutes | 3 months ago
Episode 54: eCommerce Technology, Tools & Tactics for Sales Cycles
In our 54th episode, Paul and James talk about key tools and solutions for getting the most from key sales periods. We discuss a number of important areas including product recommendations, bundling, popups and overlays, basket abandonment campaigns and various other aspects of on-site trading.
39 minutes | 3 months ago
Episode 53: Shopware 6 And The New PWA Framework
In our 53rd episode, we're joined by Shopware's Developer Evangelist, Sander Mangel who talks to us about their new ecommerce platform version 6. Shopware launched v6 and the end of 2019 and it represented a complete re-architecture to an API-first platform. We talk to Sander about how the new version has evolved in 2020, which features have been migrated, how much progress has been made by the community in porting apps over to the new platform and getting under the hood of the new PWA.
33 minutes | 4 months ago
Episode 52: Building Bulletproof Integrations Within Ecommerce
In our 52nd episode, James and Paul are joined by Rita Mantler, who is the Technical Director and Founder of Telescopic. Rita answers a host of questions on how bespoke integrations should be approached, the benefits of bespoke vs off-the-shelf solutions for integrations, how to approach technical discovery, risk management and Rita's preferred tech stacks to work with.
31 minutes | 4 months ago
Episode 51: Talking Shopify's recent API changes & all things subscription ecommerce with Recharge
In our 51st episode, we're joined by Recharge's Head of Partnerships and Growth, Rob Barr, who talks to us about the impact of Shopify's recent API changes (allowing for subscriptions within the native checkout, amongst other things), the ever-changing requirements for subscriptions, Recharge's upcoming integrations with other platforms, the Recharge 2021 roadmap and much more.
48 minutes | 4 months ago
Episode 50: On-Site Search Management, Third Parties & Best Practices
In our 50th episode, Paul and James discuss the importance of on-site search in eCommerce, how search should be managed internally, the benefits of using a third-party solution, the different native platform capabilities, core feature requirements for third parties and much more.
45 minutes | 4 months ago
Episode 49: The Role of a Customer Engagement Platform With Emarsys
In our 49th episode, James and Paul are joined by Zach Hemmant-Low (Sales Director at Emarsys) to talk about the increasing need for a broader CRM / customer engagement platform in eCommerce. We ask a number of questions about the Emarsys platform, core requirements for systems today, extending the platform via APIs, integrations and the growing importance of personalisation at different levels.
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