Shift Happens - stories from Stephen R Covey's, "7 Habits of Highly Effective People."
Shift Happens  All At Sea Two battleships assigned to the training squadron had been at sea on manoeuvres in heavy weather for several days. I was serving on the lead battleship and was on watch on the bridge as night fell. The visibility was poor with patch fog, so the captain, remained on the bridge keeping an eye on all activities. Shortly after dark, the lookout on the wing of the bridge reported, âLight, bearing on the starboard bow.â âIs it steady or moving astern?â the captain called out. Lookout replied, âSteady, captain,â which meant we were on a dangerous collision course with that ship. The captain then called to the signalman, âSignal that ship: We are on a collision course, advise you change course 20 degrees.â Back came a signal, âAdvisable for you to change course 20 degrees.â The captain said, âSend, Iâm a captain, change course 20 degrees.â âIâm a seaman second class,â came the reply. âYou had better change course 20 degrees.â By that time, the captain was furious. He spat out, âSend, Iâm a battleship. Change course 20 degrees.â Back came the flashing light, âIâm a lighthouse.â We changed course.  The Man on the Subway âI remember a mini-paradigm shift I experienced one Sunday morning on a subway in New York. People were sitting quietly â some reading newspapers, some lost in thought, some resting with their eyes closed. It was a calm, peaceful scene. Then suddenly, a man and his children entered the subway car. The children were so loud and rambunctious that instantly the whole climate changed. The man sat down next to me and closed his eyes, apparently oblivious to the situation. The children were yelling back and forth, throwing things, even grabbing peopleâs papers. It was very disturbing. And yet, the man sitting next to me did nothing. It was difficult not to feel irritated. I could not believe that he could be so insensitive as to let his children run wild like that and do nothing about it, taking no responsibility at all. It was easy to see that everyone else on the subway felt irritated, too. So finally, with what I felt was like unusual patience and restraint, I turned to him and said, âSir, your children are really disturbing a lot of people. I wonder if you couldnât control them a little more?â The man lifted his gaze as if to come to a consciousness of the situation for the first time and said softly, âOh, youâre right. I guess I should do something about it. We just came from the hospital where their mother died about an hour ago. I donât know what do think, and I guess they donât know who to handle it either.â Can you imagine what I felt at that moment? My paradigm shifted. Suddenly I saw things differently, and because I saw differently, I thought differently, I felt differently, I behaved differently. My irritation vanished. I didnât have to worry about controlling my attitude or my behavior; my heart was filled with the manâs pain. Feelings of sympathy and compassion flowed freely. âYour wife just died? Oh Iâm so sorry! Can you tell me about it? What can I do to help?â Everything changed in an instant.â Â