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Guest host and shop tour with Jimmy Alauria, https://www.3aautorepair.com/ (3A Automotive and Diesel Repair), Phoenix, AZ. Does your shop have individual unicorn employees? Or does it have a team with leaders? Dive into his Organizing Board comprised of 7 divisions. Watch the Episode on https://www.youtube.com/watch?v=oQPc9d4Ty5o (YouTube) Jimmy Alauria, https://www.3aautorepair.com/ (3A Automotive and Diesel Repair), Phoenix, AZ. Jimmy's previous episodes https://remarkableresults.biz/?s=%22jimmy+alauria%22 (HERE) Key Talking Points Are you too consumed looking for a ‘unicorn’ employee? Is there a shortage? Technician surveys- easier to communicate and find new hires.  Techs want to work in an organized shop- you need a structure for each role that can be referenced  When Jimmy took over the shop from his family his ‘unicorn’ left Numbers don't tell a story, they tell trends over time Shop flow chart- a system that works and can be followed Organizing Board from Left to Right- Blue - Executive Division, Gold - Communication Division, Purple - Marketing & Sales Division, Pink - Finance Division, Green - Production Division, Grey - Quality Control Division, Yellow - Public Relations Division. 7 divisions with executives, brings accountability and trust Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour athttp://www.dormanproducts.com/Tour ( www.DormanProducts.com/Tour)   http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

How do your service advisors close their sales with a customer? Are they pre-scheduling for future maintenance appointments? Brett Beachler’s business has a 40% close rate for pre-scheduled maintenance appointments. He discusses how to make your current customers, your future customers.  Grab a pen and paper or head to the show notes on this episode. You don’t want to miss Brett’s closing presentation that can be implemented in your business. Brett Beachler, https://www.beachlers.com/ (Beachler’s Vehicle Care & Repair), Peoria, IL. Listen to Brett’s previous episodes https://remarkableresults.biz/?s=%22brett+beachler%22 (HERE) Key Talking Points Customer close procedure/presentation Try to understand what the other person sees and not just what your shop wants Factory specified maintenance review on cars- review the history on Carfax, review what the car needs according to the factory maintenance specifications. The system will actually calculate a date when it thinks you'll be due. Ask what are your plans on the car?  Is the car paid for? Review with the customer what your technicians did. Solidify them saying “You guys are my guy.” Lay the groundwork for them to say “You know what? You just gave me all the right reasons to make an appointment 4, 5, 6, 7 months in advance” Send a text to them about a week ahead  What you don't want to do- run the actual credit card amount and then try to explain it to the customer the factory maintenance and review etc.. As soon as they run that transaction, they're done.  You must direct your advisors the best way they will get the highest batting average for pre-scheduling. Don't start with a closed transaction.  If you don't capture them at that closed sale then the next thing is the email and the text, if we don't catch 'em there, then they call up three weeks later and say, “Hey, I just wanna schedule an oil change. And we go, oh, whoa, whoa, whoa, wait, wait, wait, wait, wait, you got all this factory maintenance dude. You wanna do it?”  Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners:         Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, https://www.aapexshow.com/ (AAPEX) - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR (AAPEXSHOW.COM/WEBINAR). More Time. More Profit. Transform your shop at https://getshopware.com/carm (getshopware.com/carm) http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

Entity Choices - Taxation and Legal Protection • What is the difference between a Corporation, LLC and Sole Proprietor? • What are my options for taxation for a LLC? • How should I setup my real estate entity and why is it important to have that in a LLC? • How should I setup my loaner car LLC... or should I? The Show is sponsored by: Shop-Ware on the web at https://getshopware.com (getshopware.com) NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com (https://repairshopoftomorrow.com) Hunt Demarest, CPA Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online : http://www.paarmelis.com/ (www.paarmelis.com) Email Hunt: podcast@paarmelis.com Get a copy of my Book :https://paarmelis.com/your-perfect-shop-book-download/ ( Download Here)

Did you know incentive pay plans are both monetary and nonmonetary? Your business must be profitable and have a clear vision with the right culture set in place for incentive plans to work. How are benefits, bonuses, and incentives different? Keep listening to find out how to incentify your employees to achieve their dreams. Watch the Episode on https://www.youtube.com/watch?v=kdfLILEvX88 (YouTube) Bryan Kelley, https://valleyautoelectric.com/ (Valley Automotive Repair & Electric), Covington, WA. Bryan’s previous episodes https://remarkableresults.biz/?s=%22Bryan+Kelley%22 (HERE). Carlo Sabucco, https://www.mechanicmississauga.com/ (Sil’s Complete Auto Care Centre), Oakville, ON. Carlo’s previous episodes https://remarkableresults.biz/?s=carlo+sabucco (HERE). Dave Schedin, https://www.computreksystems.com/ (CompuTrek Automotive Management Systems). Dave’s previous episodes https://remarkableresults.biz/?s=%22Dave+Schedin%22 (HERE) Key Talking Points Motivation- based on relationship, culture, and attributes that empower them.  You must be profitable to have financial rewards Your business model needs to be sustainable, growable, and expandable based on labor- you need to be profitable in labor Performance-based pay: pure pay for what they produce, to hourly based with an incentive scale that gets them to $50 to $70 an hour. Interview- paid training, employment programs for career growth, ask about their dreams and their ‘why’ and plan their incentive pay You're not hiring a technician, you’re hiring for a career and lifestyle  Employees are looking for security and longevity  Bonuses: it’s the cherry on top, monthly/annual hours into training raises base hourly, ASE master raises base hourly, longevity bonuses for tenure, tool bonus based on hours or punctuality, consistency bonus: produced 50 hours or more for 2 to 5 weeks in a row earn up to another $5 an hour, leadership & personal development incentive: be a better version of themselves, Apprentice toolbox they get to keep after 5+ years, etc 74% labor GP on highest-paid tech- take 74%-100% = 26%, $40/.26= labor rate to be at 74% Modifying pay- what is the intent? Can it continue to change? Are there potential negatives by adding to the pay if something goes wrong in the pay plan? You can’t compromise and be a giver and taker.  Incentive plans don’t work if the employee doesn’t know how to track themselves. Teach your employees to watch themselves in the simplest way.  Give freedom- expand to quarter or every 6-month programs to take into account vacation, sick time, etc. Don’t make it a disincentive plan Critical sick time, health spending account, ‘pay the vacation,’ health benefits plan for families, team bonuses Your incentive plan should build your bench of technicians wanting to come work for you. One pay plan doesn't work for everyone. It also needs to be tied to your vision for the business. Connect with the Podcast http://aftermarketradionetwork.com (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ (getshopware.com) https://aftermarketradionetwork.com/ () https://remarkableresultsradio.captivate.fm/listen ()

Observations from a Family Vacations Time...our most valuable possession/commodity Keep our eyes and ears open for lessons Can you turn tables or put the shoe on the other foot? Being a consumer sometimes sucks, what are you doing about it? The show is sponsored by NAPA Auto Care https://napaautocare.com/ (napaautocare.com)NAPA Benefits Center: napabenefitscenter.com NAPA Member Site: http://member.napaautocare.com/ (member.napaautocare.com) Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel https://bit.ly/32QIkRA (HERE)

What are the challenges of being a successful multi-shop owner? Is there an ideal scenario to buy more locations? Should you buy an existing business or build from the ground up? I’m with Craig Popp at the 2022 Elite Invitational and each of his 4 locations has a unique story to tell. Keep listening if you are in the market for another shop. Craig Popp, https://firsttireandauto.com/meet-the-team/ (First Tire & Automotiv)e, 4 locations, Sugar Land and Katy, TX Key Talking Points Surround yourself with people that have experience  Do something that you know, and do it very well and you'll be successful  Buying additional locations- you need the customer base, the goodwill in the community, and the location that makes a big difference.  You can't do it all, you got to depend on your people, you got to empower them.  Make sure that when a customer comes in, your employees have the authority to decide to take care of that customer.  Do not hire the first person automatically. Don't fill a void, talk to them, get to know them, and spend some time before you hire that person. Set the expectations, set deadlines, and train them to be what you expect them to be. Sometimes doing the right things is hard, but still the right thing “You’re only as good as your weakest link”  Keeping a training resume Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network)http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting http://www.NAPAAutoCare.com (www.NAPAAutoCare.com)

Link for AutoLeap: https://bit.ly/3n5qW2M (https://bit.ly/3n5qW2M) Scorecard for Success - Chris Cotton Weekly Blitz What is a Scorecard for Success? Step 1: This first step, in the beginning, is to begin! Step 2: Identify 5-Scorecard Categories and a maximum of 3 scorecards. Step 3: Put a weekly goal on each category. Step 4: Assign each goal to a department and the team members in that department. Step 5: Assign a Scorecard keeper. Step 6: Use the Scorecard each week. Step 7: Review the Scorecard. Coach Chris Cotton AutoFix-Auto Shop Coaching Visit Auto Shop Coaching website https://autoshopcoaching.com/ (HERE). 940-400-1008 Email Chris: chris@autofixsos.com

Guest host and shop tour with John Bridgwater, Doral's Auto Repair, San Leandro, CA. Find out how John recovered from losing 3 technicians in 3 weeks. Watch the Episode on https://www.youtube.com/watch?v=cLQJLW5HrvE&t=1s (YouTube) John Bridgwater, https://www.doralsautorepair.com/ (Doral’s Auto Repair), San Leandro, CA. Listen to John’s previous episodes https://remarkableresults.biz/?s=%22john+bridgwater%22 (HERE) Key Talking Points Lost 3 technicians within 3 weeks “When it’s time to go it’s time to go, don’t prolong the inevitable” Has Transformers Institute as coaching company- did SWOT analysis, put an action plan in place Replaced 2 technicians already and other interviews scheduled Hiring a manager to be an integrator  Advice- be transparent and be open, no matter how bad the situation is there is always growth Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour athttp://www.dormanproducts.com/Tour ( www.DormanProducts.com/Tour)   http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

Have you identified and named your ideal customer avatar? Do you talk about it with your team? I’m with Daniel Griffith at the 2022 elite invitational. Listen as he breaks down finding the ideal customers and the importance of team culture. He even uses his employee testimonials in job postings (there’s an idea). Daniel Griffith, https://wallysprecisionauto.com/ (Wally's Precision Auto Care), Las Vegas, NV Key Talking Points Finding, identifying, and connecting with the ideal customer and naming them (Jennifer and Clara)- what books are they reading? Who are they following on social media? What are their expectations?  Build out each phase of the customer experience process, and look at the highs and lows What parts of the process are easy and what parts are hard? Simplify that down as much as possible If something's not working, change it. It's that simple Hiring new employees- asked his current employees what they like about their job, then used their words on the job descriptions “Culture eats strategies for breakfast.” The average tenure of his current team is over 12 years Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners:         Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, https://www.aapexshow.com/ (AAPEX) - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR (AAPEXSHOW.COM/WEBINAR). More Time. More Profit. Transform your shop at https://getshopware.com/carm (getshopware.com/carm) http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

Did you know your customer's bathroom is one of the most important reflections of your business to your customer? It reflects the commitment to a clean environment, it will affect your customer's perception of your business and it demonstrates how well you’ll care for their personal vehicle. My panel discusses simple bathroom amenities that can have a huge impact and lasting impression on customers. Strive to have a customer rest room that is like the Ritz Carlton. Watch the Episode on https://www.youtube.com/watch?v=EYnRgZMNCFo&t=1125s (YouTube) Rachel Spencer, https://www.spencersautorepair.com/ (Spencer’s Auto Repair), Krum, Texas. Rachel’s Previous Episodes https://remarkableresults.biz/?s=%22rachel+spencer%22 (HERE) Dale Warmuth, https://leons-carcare.com/ (Leon's Car Care Center), Eureka, CA Key Talking Points Attention to detail- committed to customers, feels like home, purse hooks, lotion, indicates the quality of the shop.  Clean, functional and responsible, and attentive  Employees share responsibilities with their employees restroom Cleaning- checking on the bathroom several times a day than cleaning it in the evening Lighting and paint are key areas to update quickly, and quality toilet paper  You have 1 opportunity to make a first-class experience Connect with the Podcast http://aftermarketradionetwork.com (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ (getshopware.com) https://aftermarketradionetwork.com/ () https://remarkableresultsradio.captivate.fm/listen ()

Value Pricing with Rob Nixon. This week Hunt sits down with Rob Nixon, the premiere coach and consultant for accounting firms. We got into a number of topics that are relevant for any kind of business owner. Some of the same things that he teaches accounting firms is the kind of philosophies that I talk with my shops as well. I think that his knowledge and expertise is always right on point and common sense ideas that everyone needs to hear. The Show is sponsored by: Shop-Ware on the web at https://getshopware.com (getshopware.com) NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com (https://repairshopoftomorrow.com) Hunt Demarest, CPA Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online : http://www.paarmelis.com/ (www.paarmelis.com) Email Hunt: podcast@paarmelis.com Get a copy of my Book :https://paarmelis.com/your-perfect-shop-book-download/ ( Download Here)

Over Romanticizing the Diagnostic Process with Paul Danner Over complicating testing Down and dirty testing often is more efficient Raising up the profession Importance of learning the basics and applying them The show is sponsored by NAPA Auto Care https://napaautocare.com/ (napaautocare.com)NAPA Benefits Center: napabenefitscenter.com NAPA Member Site: http://member.napaautocare.com/ (member.napaautocare.com) Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel https://bit.ly/32QIkRA (HERE)

Was your mission statement created by yourself, or was it a collaborative effort from your employees? Is it listed on your website homepage? Do your customers know what it is? I’m with Bill Greeno at the 2022 Elite Invitational and he discusses how his team revamped its mission statement into a passion statement. Find out why affirmations were critical in starting the process. Bill Greeno, https://www.qualityautomotiveservicing.com/?fbclid=IwAR2WYxjEIioybHY_EiE30Z7Co2-5LJYQLVOb8bcdvSlL3npxbT_1Rlzn0J0 (Quality Automotive Servicing), Truckee, CA. Bill's previous episodes https://remarkableresults.biz/?s=greeno (HERE) Key Talking Points Renamed, rebranded, and changed the mission statement   Dropped “Smog” from the name to add “Servicing” as an actionable word. Customers thought it was just a smog shop.  “A mission statement doesn't work if you don’t talk to your people” you need meetings to establish expectations, discuss desires and direction, etc Meetings- setting expectations to arrive at a place to write the new mission statement together. Bill brought in another business coach to start. He explained the power of affirmations. The mind doesn’t know the difference between what is and what could be. What do you want to be? Are you affirming what you want to be every day? Every Friday after the meeting, they broke into pairs and wrote affirmation for themselves, and shared it with their partner. Their partner repeated it and wrote it down. Then the team would write words that defined them as a company and on their own, write 6 different mission statements. Collaborated together to create 1 mission statement, which became their ‘passion statement.’    “Whatcha know good?” Tell me the good news “We go beyond the obvious to educate customers with full disclosure and transparency. So you, the advisor, and the technician can find the best solution to keep your vehicle reliable for years to come.” Listed on the front home page at the top https://www.amazon.com/gp/product/1119209595/ref=as_li_ss_il?ie=UTF8&linkCode=li3&tag=remarkableres-20&linkId=806830e97caf48398874074465a72aaf&language=en_US (“Ideal Team Player”) having the same values together  Communication coordinator- handwritten thank you cards to every customer, receives public records when someone buys a house in the community and will send out a ‘welcome to town package.’ Handles email appointment requests, answers phone 25% of the time, does radio ads, internal communications, and marketing   Advice- build your people Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting http://www.NAPAAutoCare.com (www.NAPAAutoCare.com) http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

Link for AutoLeap: https://bit.ly/3n5qW2M (https://bit.ly/3n5qW2M) Stop Putting Yourself Last - Chris Cotton Weekly Blitz 1. Stop Being the Martyr 2. The Trouble with Selflessness (more concerned with the needs of others) 3. How Selflessness Becomes an Excuse 4. Finding the Balance Coach Chris Cotton AutoFix-Auto Shop Coaching Visit Auto Shop Coaching website https://autoshopcoaching.com/ (HERE). 940-400-1008 Email Chris: chris@autofixsos.com

Guest host and shop tour with Jae Malinowski, Faithfull Tirecraft, Saskatoon, Saskatchewan. Jae's shop has 5 shipping containers of customer tires. Find out why tires are an important part of his business. Watch the Episode on https://www.youtube.com/watch?v=tOZVhOMbMZY (YouTube) Jae Malinowski, https://faithfulltire.com/ (Faithfull Tirecraft), Saskatoon, Saskatchewan. Listen to Jae’s previous episodes https://remarkableresults.biz/?s=%22jae+malinowski%22 (HERE) Key Talking Points Rebranding business, knowing who your customer is, and having a customer avatar Moving during COVID-19, leasing the current building Book recommendation Stolen Focus by Johann Hari- learn how to listen better, focus on the task at hand Tire storage- appointments twice a year 8k for a shipping container, Jae will cap at 6 containers on location.  Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour athttp://www.dormanproducts.com/Tour ( www.DormanProducts.com/Tour)   http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

Are hairdressers the new untapped resource for our industry? How does a hairdresser in San Francisco become an automotive shop owner in Las Vegas? What can we learn from the intimacy between a hairdresser and the client? I’m with Danielle Vila at the 2022 Elite Invitational, stay tuned, you won't want to miss this episode. We discuss business, hair care tips, and a few laughs in between. Danielle Vila,https://redrockrepairlasvegas.com/ ( Red Rock Repair), Las Vegas, NV Key Talking Points “I’m a mediocre hairdresser but I’m really great with people.”  Hair is intimate- “ It's the only profession that you touch someone and you don’t cause them pain or discomfort” Purchased shop 3 years ago with husband at the time, they knew they needed a business coach- transformed their lives and business.  Working with a spouse- open communication, willingness to listen and hear each other Charging for what you’re providing- with being a hairdresser and running a shop. Set the expectation and standards of your business.  Employees want to be heard and empowered Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network)http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners: Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, https://www.aapexshow.com/ (AAPEX) - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR (AAPEXSHOW.COM/WEBINAR). More Time. More Profit. Transform your shop at https://getshopware.com/carm (getshopware.com/carm)

Cryptocurrency This week Hunt discusses the different ways that crypto is taxed and what to be aware of if you are buying and selling or accepting crypto as payment. • How does buying and selling crypto get taxed? • Are my losses deductible? • What happens when you trade one coin for another or if you are mining them yourself? The Show is sponsored by: Shop-Ware on the web at https://getshopware.com (getshopware.com) NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com (https://repairshopoftomorrow.com) Hunt Demarest, CPA Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online : http://www.paarmelis.com/ (www.paarmelis.com) Email Hunt: podcast@paarmelis.com Get a copy of my Book :https://paarmelis.com/your-perfect-shop-book-download/ ( Download Here)

Are A,B, and C technician levels outdated? Or do we need to take into account specialized skills that can be required in certain areas? Is there room for A, B and C levels within categories? As our industry continues to change, maybe our perspectives on technician labels change too. Watch the Episode on https://www.youtube.com/watch?v=EJpFO5n2Zrg (YouTube) Tim Iezzi, Iezzi’s Auto Service, Reading, PA Ryan Kooiman, Director of Training, Standard Motor Products. Ryan’s previous episodes https://remarkableresults.biz/?s=ryan+kooiman (HERE). Matt Fanslow, lead diagnostician and shop manager, https://www.riverside-automotive.com/ (Riverside Automotive), Red Wing, MN. Matt’s previous episodes https://remarkableresults.biz/?s=%22fanslow%22 (HERE) https://mattfanslow.captivate.fm/ (Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z) Key Talking Points After Covid, techs were a bit burnt out on webinars and sitting behind computer screens-they appreciated being able to be hands-on again and in person without having to drive and take up their personal time after hours. Pick an area to focus on- like a business coach for your technicians. Start from the ground floor  Similar to case studies- using cars to teach and diagnose at the same time Training- collective education on a subject matter Trainer and technician bond when you’re in the shop Logistically easier having in house than traveling for training Assessments of every technician with 1 trainer Fosters open and receptive culture The relationship between techs and Scott and owners and Scott is valued and appreciated.  He gets to know them and can determine strengths and areas for growth.  The collaboration as a team is increased as well.  Documenting/journaling for technicians to reference past jobs Connect with the Podcast http://aftermarketradionetwork.com (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ (getshopware.com) https://aftermarketradionetwork.com/ () https://remarkableresultsradio.captivate.fm/listen ()

Overcoming the Loss of a Child: Finding a Silver LiningThe show is sponsored by NAPA Auto Care https://napaautocare.com/ (napaautocare.com)NAPA Benefits Center: napabenefitscenter.com NAPA Member Site: http://member.napaautocare.com/ (member.napaautocare.com) Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel https://bit.ly/32QIkRA (HERE)

Did you know a simple survey gathers valuable input from your customers about your business? It’s time to tap into the customer's viewpoint by listening to what they want. Your customer's input is a great source for your marketing plan. Find out how many survey responses give you a good sampling. Get info on conducting your own survey with links on the show notes page. Rachel Spencer, https://www.spencersautorepair.com/ (Spencer’s Auto Repair), Krum, Texas. Rachel's Previous Episodes https://remarkableresults.biz/?s=%22rachel+spencer%22 (HERE) Jimmy Alauria, https://www.3aautorepair.com/ (3A Automotive and Diesel Repair), Phoenix, AZ Key Talking Points What do your customers value the most? What do they want from you? Your customers are your best source for marketing 62% of Rachels customers asked someone who they should go to. Implemented referral cards for customers. Those customers still checked Google for the number of reviews and what was said.  37% thought google reviews were important.  Top 3 benefits to customers in Rachel’s shop- warranty, loaner cars, speed of service Google Form and QR codes Bad Google reviews- people make mistakes, it’s up to you to make it right and validate the other 5 star reviews.  Alleviating customer stress by communicating clear expectations and following through- loaner car availability, financing,  Surveying both emotions and thoughts- what were you feeling? What was your first thought? To get a good sample you need at least 50 responses New customers- why did they choose you? Frequency of surveys- every few years unless there is a change in the environment (inflation, interest rates, fear of unknown)   Number of questions- 10-12 questions   Headline for the survey- “your opinion matters”  Get survey ideas at Jimmy Alauria site: http://www.winningautoshops.com (www.winningautoshops.com) https://remarkableresults.biz/remarkable-results-radio-podcast/e747/ (Google Reviews Episode with Jimmy Lea [RR 747]) Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting http://www.NAPAAutoCare.com (www.NAPAAutoCare.com) http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()