19 minutes | Apr 29, 2020

How do you scale your agency when things around you start breaking

In the last episode of Reflections of a CEO, I covered the topic of the three big systems that every service-based business/agency has… ...and how you must make sure there isn’t an imbalance between the growth of each three. Because if you don’t, your business might break. This episode is meant to be a Part 2 of that topic, in where I go in-depth on what you should do as an agency owner when you feel that things start breaking. This is a very important episode that, if you run an agency, will be helpful as you grow and scale your business. I’ll touch on: - Why you need to understand how an agency works to address the problem (2:12) - Taking a step back and diagnosing the root cause of the problem(3:07) - Why you need to look at your business and ask how can you replace yourself (3:52) - How new agency owners might not have a 10,000-foot view of the systems, and what to do about it (7:18) - What to REALLY expect from your employees as you grow (8:31) - The difference between working ON the business VS IN the business (10:17) - Why the News Business system is the last system you want to replace yourself from (12:24) - Removing yourself too prematurely (13:48)
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