14 minutes | Dec 8th 2020

Defusing Tough Clients During the Holidays

Stress levels can be high through the holiday season. Add in a global pandemic, no traveling, cabin fever, zoom fatigue, and virtual schooling, tension is at an all-time high and can directly impact communications with our customers. 

Now is the time we extend extra grace to those we work with! In this episode let's chat on how to tackle conflicts that arise during this stressful time and how to defuse the situations productively! 

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Additional resources mentioned is this book, How Did My Family Get in My Office by one of our clients, Bonnie Artman Fox!

Grab a copy: https://www.amazon.com/gp/product/1948046849/

 

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