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PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net.  In this episode, Chris and Rayanne welcome Jason Kemsley, Director of Uptime Solutions, an outsourced helpdesk, NOC, and SOC provider. Jason explains how Uptime delivers affordable white label IT services and solutions to MSPs around the world. Visit Uptime at uptimesolutions.tech, or reach out to Jason directly at jasonk@uptimesolutions.tech or on LinkedIn.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net.  In this episode, Richard Tubb, Chris, and Rayanne discuss the importance of implementing a PSA, security, and the future of the industry. For current and relevant IT and MSP information, subscribe to Richard’s weekly “MSP Insight” email at tubblog.co.uk/nl.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net. In this episode, Chris and Rayanne continue the Autotask Implementation Series, discussing service desk and, more specifically, queues, and how they are set up and best utilized.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net.   In this episode, Chris and Rayanne welcome Matt Takhar, CEO of Inbay. Matt explains Inbay’s white label Service Desk, NOC, SOC, and Project Services, partnering with MSPs all over the world. Reach out to Inbay at www.inbay.co.uk or matt@inbay.co.uk.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net. In this episode, Chris and Rayanne summarize where they’ve been, and where they’re going as the Autotask Implementation Series continues.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net. In this episode, Rayanne and Chris discuss contracts in Autotask, the different types of contracts, and how and when to use them.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net. In this episode, Rayanne and Chris wrap up the CRM package by discussing setting up sales quotas, tracking commissions, and utilizing opportunity categories and speed codes.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Nigel Moore, founder of The Tech Tribe, joins Rayanne and Chris for a discussion about PSA, RMM, making smart decisions, and focusing on business growth and effective service delivery.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Rayanne and Chris continue exploring the CRM package, including opportunities versus quotes, quoting tools, and the Outlook plugin.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne discuss CRM, Sales, Opportunities, and Quoting, and how the CRM package is the beginning of the sales process and the entire customer experience.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Rayanne and Chris discuss options in creating and editing customers and contacts in Autotask, and the differences between them.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne discuss products and services, as well as inventory versus configuration items as they begin to wrap up back-end processes before moving on to CRM.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne discuss creating users, security levels, labor burden rates, departments, and approvers as they continue their deep-dive into implementing Autotask.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne discuss statuses and queues in Autotask, how they function, the differences between the two, and common mistakes.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Rayanne and Chris discuss work types and roles in Autotask, the differences between the two, the approach to setting them up, and how they function.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne introduce their new Autotask Implementation Series, which will consist of a number of episodes dedicated to taking the user from beginning to end in implementing and utilizing their PSA effectively.

PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne host a Q & A with each other, covering a variety of topics such as the need for a PSA tool, automation plans, cyber-attacks on RMM tools, live time entry, and post-COVID vendors, MSPs, and the future of conference travel.

This is a webinar which Rayanne and Chris  as a Pre Cursor to Rayanne's topic on MSP Profitability at the Acronis Global Cyber Summit 2020.   

PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne talk to Karl Palachuk, about his new book - "The Absolutely Unbreakable Rules of Service Delivery.  "  You can find out more about the book here: https://store.smallbizthoughts.com/product/the-absolutely-unbreakable-rules-of-service-delivery/

PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne talk  to Wim Kerkhoff, CEO TopLeft  (https://www.topleft.team)