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PSAImpact

30 Episodes

35 minutes | 9 days ago
[30] – Autotask Implementation Series: CRM, Sales, Opportunities & Quoting
PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne discuss CRM, Sales, Opportunities, and Quoting, and how the CRM package is the beginning of the sales process and the entire customer experience.
39 minutes | 16 days ago
[29] – Autotask Implementation Series: Entering Customers & Contacts
PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Rayanne and Chris discuss options in creating and editing customers and contacts in Autotask, and the differences between them.
26 minutes | a month ago
[28] – Autotask Implementation Series: Products & Services, Inventory vs Configuration Items
PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne discuss products and services, as well as inventory versus configuration items as they begin to wrap up back-end processes before moving on to CRM.
32 minutes | a month ago
[27] – Autotask Implementation Series: Creating Users & Burden Rates
PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne discuss creating users, security levels, labor burden rates, departments, and approvers as they continue their deep-dive into implementing Autotask.
29 minutes | 2 months ago
[26] – Autotask Implementation Series: Statuses & Queues
PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne discuss statuses and queues in Autotask, how they function, the differences between the two, and common mistakes.
23 minutes | 2 months ago
[25] – Autotask Implementation Series: Work Types & Roles
PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Rayanne and Chris discuss work types and roles in Autotask, the differences between the two, the approach to setting them up, and how they function.
16 minutes | 2 months ago
[24] – Introduction to Autotask Implementation Series
PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne introduce their new Autotask Implementation Series, which will consist of a number of episodes dedicated to taking the user from beginning to end in implementing and utilizing their PSA effectively.
39 minutes | 2 months ago
[23] – Open Discussion: All Things PSA and the Future
PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne host a Q & A with each other, covering a variety of topics such as the need for a PSA tool, automation plans, cyber-attacks on RMM tools, live time entry, and post-COVID vendors, MSPs, and the future of conference travel.
53 minutes | 3 months ago
[22]- MSP Profitability Webinar with Rayanne and Chris
This is a webinar which Rayanne and Chris  as a Pre Cursor to Rayanne's topic on MSP Profitability at the Acronis Global Cyber Summit 2020.   
31 minutes | 6 months ago
[21] – Interview with Karl Palachuk, Small biz thoughts
PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne talk to Karl Palachuk, about his new book - "The Absolutely Unbreakable Rules of Service Delivery.  "  You can find out more about the book here: https://store.smallbizthoughts.com/product/the-absolutely-unbreakable-rules-of-service-delivery/
27 minutes | 7 months ago
[20] – Interview with Wim Kerkhoff, CEO TopLeft
PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne talk  to Wim Kerkhoff, CEO TopLeft  (https://www.topleft.team)  
28 minutes | 7 months ago
[19] – Invoice from PSA to Accounting
PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne talk about Invoicing from PSA to Accounting.
23 minutes | 8 months ago
[18] – Interview with Lucas Meadowcroft, Chief Visionary Officer at CROFTi
PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne interview Lucas Meadowcroft, Chief Visionary Officer at CROFTi about their product TRIBU. TRIBU provides productivity improvements to IT Service providers with a convenient integration from Autotask PSA to Microsoft Teams. The system utilises AI to further improve your efficiencies with suggested actions and automation features allowing your team to maximise their technical productivity and customer communication.  TRIBU utilises a Microsoft Teams bot (named Talos) to allow you to interact with Autotask PSA tickets. The two key approaches are designed to improve responsiveness and productivity for the team. Listeners to the PSAImpact podcast qualify for a 40% discount for life. Register here with coupon code: PSAImpact        
39 minutes | 9 months ago
[17] – Interview with Jamie Warner, CEO of Invarosoft
PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne interview Jamie Warner, CEO of Invarosoft. Invarosoft® is an ITSM CX Platform designed to front-end your PSA and replace ‘support@’ with Apps, Bots & Automation. Clients get a ‘one pane of glass’ interface to access ‘all’ of your IT Services helping you improve your customer experience (CX) and increase productivity. Invarosoft integrates seamlessly with Autotask by synchronizing your clients, users and ticket types making it easy for end users to log tickets, take screen shots, access a branded ticket portal and interact with self-service bots among many other features.   
25 minutes | 9 months ago
[16] – COVID-19 Special Episode
PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne talk about using your PSA tool to communicate with your customers during a crisis such as the COVID-19 epidemic.
14 minutes | 9 months ago
[15] – CRM, Alerts, & Plugins
PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne talk about CRM, Alerts, & Plugins.
16 minutes | 10 months ago
[14] – Approve & Post, Time Sheet Submission & Unapprove Time
PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne talk about Approve & Post, Time Sheet Submission & How to Unapprove Time
15 minutes | a year ago
[13] – Speed Codes and Widgets
PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne talk about Speed Codes and Widgets.  
16 minutes | a year ago
[12] - Invoices and Queues
PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode, Chris and Rayanne talk about Invoices and Queues.  
22 minutes | a year ago
[11] - Interview with Joseph Landes, CRO at Nerdio
PSAImpact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP. In this episode Chris and Rayanne interview Joseph Landes, CRO at Nerdio.
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