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Practical Eloquence podcast
29 minutes | Jul 25, 2019
The Nobility of Service
One of the world's top experts on customer loyalty and innovation shares his unique take on the nobility of service and shares stories of leaders who embody that ideal.
15 minutes | Jul 18, 2019
How to Become Rejection Proof
Fear of rejection is a major obstacle to persuasive communication, but you can overcome it with this approach drawn from my own experience and a remarkable book: Rejection Proof, by Jia Jiang.
25 minutes | Jul 16, 2019
A Conversation with John Spence
For my very first podcast with a guest, I am honored to have a conversation with one of the top leadership speakers in the business, John Spence.
15 minutes | Jul 10, 2019
Although many of us are reluctant to directly ask for what we want, research and experience both show that those who are very clear about what they want are much more likely to get it.
16 minutes | Jun 21, 2019
Three Ways to Deal with Uncertainty and Risk in Buying Decisions
Every time a buyer makes a decision, they are taking a risk. Astute salespeople know how to use the psychology of risk to increase their own chances of making a sale.
17 minutes | Jun 12, 2019
Sell Yourself Without Selling Your Soul
A mindset, a plan, and ten practical ideas for those who don't like self-promotion but know they need to do it.
17 minutes | Jun 4, 2019
Lean Communication for Leaders Part 6: Dialogue
As a leader, despite how hard you work to produce brief, clear and valuable messages, you usually need dialogue to close the deal—to ensure that the message has had its intended effect and to make adjustments if not.
16 minutes | May 29, 2019
Lean Communication for Leaders Part 5
As a leader, you still have to be brief and clear in your communication, except for certain exceptions, which I discuss in this podcast.
15 minutes | May 23, 2019
Lean Communication for Leaders Part 4
As a leader, you have far more power to create both value and waste with your communication. This episode focuses on three ways that you can deliver more value every time you communicate.
16 minutes | May 15, 2019
Lean Communication for Leaders Part 3: The Control Paradox
Leaders need to be lean communicators more than anyone else, but they must also face the control paradox: they have to know when to shut up and relinquish control.
18 minutes | May 8, 2019
20 Billion Dollars Worth of Strategic Persuasion
When NASA considered how to get a man to the moon, it took two years of persuasion to settle on the right approach. This fascinating story contains useful lessons for anyone trying to sell a new idea in a large organization.
20 minutes | Apr 23, 2019
Practicing Your People Skills
Social skills may be only common sense, so why do they seem to be so uncommon today? Here's a four-step process to take your people skills to an uncommon level.
14 minutes | Apr 9, 2019
Lean Communication for Leaders, Part 2
As a leader, you need empathy more than ever, but you tend to use it less and less as you rise. Here's how and why to avoid the empathy erosion trap.
14 minutes | Mar 26, 2019
Lean Communication for Leaders Part 1
As you rise in an organization, lean communication becomes even more important because your words carry so much more weight. In this podcast I talk about how to avoid the ethos trap, which tempts you into taking shortcuts and degrades your communicaiton and influence skills.
18 minutes | Mar 19, 2019
Are You A Social Genius?
Social Intelligence, along with IQ and EQ, can be a critical factor in your ability to get things done and in the quality of your career and your life. What are the skills you must master to become a social genius?
16 minutes | Feb 19, 2019
First, Do No Harm
In communication, one bad event can ruin an otherwise stellar conversation or presentation, because bad is stronger than good. Here's how to ensure that you stay on your listeners' good side.
18 minutes | Jan 29, 2019
Why Smart People Do Dumb Things
In this podcast, I "switch sides" to warn you against unscrupulous who use persuasive communication to fool you. If you know you're smarter than average and can't be fooled, you are precisely the person who should hear this.
19 minutes | Jan 22, 2019
How to Paint Pictures with Words
When people think of images for speeches and presentations, they usually think of slides. But when you can use word to get your listeners to create pictures in their own minds, you can spark more intense emotions, embed them into their memories, and impel them to act.
19 minutes | Jan 15, 2019
Networking Advice for People Who'd RAther Stick A Pencil in Their Eyes
We all know that networking is important, but we don't do it as much or as well as we should, especially if we are introverts. In this podcast, I share some principles to make networking palatable, and to play to your strengths, especially if you are an introvert and/or technical professional.
20 minutes | Jan 8, 2019
How To Gain Trust Quickly
Although common wisdom says that it takes a long time to establish trust, scientists have proven that we decide whether to trust someone almost instantaneously. IN this podcast, I distill seven lessons from psychologists, consultants, FBI experts, and con artists to help you gain trust quickly.
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