Created with Sketch.
Pharmacy View Podcast
26 minutes | Nov 17, 2021
Ep38 Medmate - Prescription delivery in 60 minutes
In this episode of the Pharmacy View Podcast, Host Scott Carpenter, EVBC is joined by Dr. Ganesh Naidoo, Co-founder and CEO at Medmate, a conformant software product for e-prescribing that lets the user access over 1000 pharmacies across Australia at the click of a button. While over the last year and half of all businesses have been increasingly turning to the use of technology, Medmate’s humble beginnings go back to Ganesh’s years of being a general practitioner where everyday he’d come home, order a pizza from Uber Eats at the click of a button, have it delivered to his doorsteps in under 20 minutes, and wonder if something like that were possible in the pharmaceutical and medical field, at large. ‘Medmate’ was the solution that he and his friends envisioned. Not undermining the importance of face-to-face counsel, he emphasizes that Medmate makes access to medication easy for those who cannot, owing to any number of reasons, go to a brick-and-mortar store to collect their scripts.
27 minutes | Nov 13, 2021
E37 Using Venue Analytics to Influence Behaviours and Increase Revenue
Technology is fast paced and businesses across the spectrum, including the ones in the pharmaceutical industry, need to understand the pulse of the business on any given day—visitation, dwell time, sales data, customer expectation and experience, missed opportunities, conversion rates, to name a few. This is essential in ensuring that they make the necessary changes to drive up the revenue. Blix, as Brett emphasises, helps with just that by primarily collecting four major data sets: 1. Passing or Outside Traffic 2. Inside Traffic 3. Dwell Time 4. Missed Opportunities
27 minutes | Nov 4, 2021
Pharmacy Alliance built on Technology
This episode of Pharmacy View Podcast features Simon Reynolds, Managing Director and Co-Founder of Australia’s largest Independent Pharmacy Group - Pharmacy Alliance. During this gripping conversation, Host Scott Carpenter, EVBC and Simon talk about how technology has been a key driver behind the success of the Pharmacy Group and how it will continue to be leveraged for the good of not just the members but also the communities being served, at large. The son of a pharmacist and then being mentored by his dad (who also became his business partner), developing a passion for ownership of an independent pharmacy came naturally to Simon. Then having grown up around pharmacists, Simon started his own Pharmacy buying group in 2002, building it around a technology platform with centralized IT department, centralized product sales systems, and centralized control over stock and price management of the member stores. That platform by 2008 evolved into the Pharmacy Alliance Generic Matrix (PAGM) that maximizes dispensary growth and buying efficiency. The goal of the system, Simon emphasizes, is to make it as easy as possible to operate with the use of an Inventory Intelligence Program—from guaranteeing that the shelves are stocked, to providing the right pricing, to not having to pay for the stock until they are dispensed, to even checking for redundancies and overstocking. While the onset of COVID hit many hard, Simon talks about how people moving back to their rural communities tied in with national vaccination drive meant that the independent pharmacies benefitted from the sheer growth in volume. He does, however, acknowledge that technology could have been better used during the period when it came to POS, pricing and profit margin, among others. Calling technological integration, a prerequisite for growth in the industry, Simon is proud to have a team of dedicated professionals that tailor makes training, systems, and processes for member pharmacies because there certainly isn’t a one-size-fits-all in the pharmaceutical industry. Topics Covered • How Pharmacy Alliance Came into Being • Using Technology in the Pharmaceutical Industry • Pharmacy Group Manager (PGM) • Impact of COVID on the Industry • Future of the Industry from the Tech Perspective
25 minutes | Oct 28, 2021
The Digital Future for Customer Communication is here now!
In this episode of the Pharmacy View Podcast, Host Scott Carpenter, EVBC talks to Bruce Manton and Clarence Ho from Mediumcast, a company that helps clients create interactive digital experiences for real world customers. This day and age is characterized by an ever-increasing need for digital communication, and in this episode, the host and his two guests explore how Mediumcast is positioned to help with just that. Having had the humble beginnings of started-in-our-garage, Bruce and Clarence soon understood the importance of engaging the audience. While television and radio symbolises ‘broadcast’ and one’s own playlist serves as a ‘narrowcast’, the duo worked towards building Mediumcast as the one in between broadcast and narrowcast. In doing so, they developed a platform that helps store owners and proprietors of both brick and mortar and online stores to engage more effectively with their audience. On how the platform works, they share that their next level detection devices set up across a retail store help with the collection of vital data including; customer demographic, when they shop, how long they were in the store for; which sections they spent the most time in, and data that helps businesses cater much more efficiently to the needs of the customers. What their platform does is bridge the gap for store owners when it comes to analytics by using AI to determine who comes to the store, when they come in, and what they do. All of this, they add, is automated so business owners can get the digital content of their choice either from their designer or their social media or even their suppliers (say promotional products) and schedule that in a playlist to be displayed across one or many screens. Digital signage, the duo shares, influences the behavior of the consumers. And while the founders foresee much evolution in the way the platform functions, more data would mean a more mature system and they want potential users to know that they work with audience detection and not identification. Topics Covered - Conceptualization of Mediumcast - Application of Mediumcast in the Retail and Pharmacy Sector - Advantages of Digital Communication Over Print Communication - Mediumcast as a Cloud-Based Platform - Examples of Success - Focus on Ensuring Security of the Customers - Services Provided by Mediumcast Contact through their website https://mediumcast.com/
37 minutes | Oct 18, 2021
'Community Pharmacies can use AI to keep their competitive edge'
This episode of Pharmacy View features a fascinating conversation about the power of AI (artificial intelligence) to keep community pharmacies competitive. Host Scott Carpenter welcomes Michael Alexander, a pharmacist and tech entrepreneur whose insights you won’t want to miss. Michael shares his perspective as someone who has worked in the pharmacy industry both in Australia and the U.S. and for companies both large and small. He breaks down some of the differences between the consolidated chain-oriented market in the U.S. versus the culture of independent pharmacies in Australia and how they differentiate from big-box discounters.
28 minutes | Sep 26, 2021
Earth Friendly Digital Receipts for Pharmacy Pt2
This two part episode of Pharmacy View podcast explores cutting-edge digital transaction technology that is transforming retail interactions for both merchants and customers. Scott and his co-hosts Andrew and Anthony welcome Technologist Hamish Sadler, who details for them the thinking and pain points behind a ground breaking platform that tracks merchant and shopper activity without compromising privacy in any way.
25 minutes | Sep 16, 2021
Earth Friendly Digital Receipts coming to your Pharmacy Part 1
This two part episode of Pharmacy View podcast explores cutting-edge digital transaction technology that is transforming retail interactions for both merchants and customers. Scott and his co-hosts Andrew and Anthony welcome Technologist Hamish Sadler, who details for them the thinking and pain points behind a ground breaking platform that tracks merchant and shopper activity without compromising privacy in any way. The biggest barrier to widespread adoption of earth-friendly digital receipts is reticence about data-sharing on the part of both retailers and consumers. But Hamish explains how xiippy.ai identifies transactional history and spending habits while preserving anonymity. It’s a privacy-preserving, data-rich payment platform that offers in-store and online payment solutions in an entirely secure environment. The technology also offers online dashboards for merchants and free-to-use web-based apps and tools for consumers interested in receiving information and leveraging their data. Hamish walks us through a number of pain points and describes exactly how the xiippy.ai platform addresses them with its two-way, encrypted communication channel. Although at no point are merchants and their consumers required to exchange any contact details, Hamish offers examples of practical use cases for data such as smart receipts, recall notifications, catalogues, Covid test updates and retail deals. Learn how this transformational technology is creating a platform that both protects consumers from exposure to hacking and tracking but at the same time offers retail merchants targeted, blind opportunities to offer great customer care and purchasing opportunities.
38 minutes | Sep 6, 2021
E31 Strongroom.ai Facial Recognition and Pharmacy
On this episode of Pharmacy View, Scott sits down with two guests, Mark Feldschuh and Max Mito, to discuss the function and application of Strong Room AI. Mark, a seasoned pharmacist in Melbourne, provides insight in the effectiveness of Strong Room AI in a pharmacy setting, and how this improves the customer experience. Max, the co-owner and CEO of Strong Room AI, sheds light on the functions of the system.
26 minutes | Jul 1, 2021
E30 - Tech Advancements from a Pharmacist's View
On this episode of the Pharmacy View podcast, Scott talks with Zamil Solanki, award winning pharmacist, serial entrepreneur and industry leading business strategist. Zamil has extensive experience helping health entrepreneurs, pharmacy owners and corporate organizations succeed using tailor-made solutions and real-world implementation strategies. Zamil shares from his wealth of knowledge about technology in the pharmacy space and dives into his passion for improving patient and provider experience. At the heart of it all is customer service and the pharmacist patient relationship, and technology can be utilized in a way that enhances that and enables things we never thought possible.
27 minutes | Jun 24, 2021
E29 - Locumate Technology Platform Launch
On this episode of the Pharmacy View podcast, Scott talks with Kavita Nadan and Surge Singh from the soon to be launched Locumate Pharmacy Support Business, an app that is working to connect Pharmacies and Locums. Scott discusses with Kavita and Surge the origins of Locumate and how they came up with the idea. Kavita explains how after having to spend all of her Pharmacy’s wage budget on Locums when some of her Pharmacists had to be out for Covid testing, and especially after hiring a Locum who ended up not being able to perform the kind of Pharmacotherapy she needed done, she realized there was a huge lack of communication between Pharmacies and Locums in the hiring process and it gave her the idea to create a program to help fill this gap. Kavita and Surge explain their process of creating the prototype for the Locumate app and what their situation looks like for going live with the app.
25 minutes | Jun 17, 2021
E28 - Tech Efficiencies in Pharmacy Front of Shop
On this episode of the Pharmacy View podcast, Scott talks with Brianne Shephard, winner of the Pharmacy Assistant of the Year award in 2019. Scott and Brianne discuss Brianne’s experience in working with independent pharmacies and pharmacists to build their front-of-shop businesses and professional services. Brianne describes some of the difficulties she faces when trying to implement IT changes in pharmacies, and how best to approach a change management plan to get everybody on board and make things run smoothly.
25 minutes | Jun 3, 2021
Pharmacy Customer Journey with Health Information Australia QR Codes
On this episode of the Pharmacy View podcast, Scott talks with Simon Carroll, Director of Health Information Australia, as well as co-founder Ehealth Coach and of the charity Global Schools Partners. After briefly discussing Simon’s background in owning pharmacies Scott and Simon go through a detailed walkthrough of what Health Information Australia does and how it works. QR codes are provided to pharmacies (usually embedded in the shelf stripping on the aisles, so they can be easily accessed while browsing) which consumers can scan with their phones to be taken directly to digital brochures that provide detailed information about the most common minor ailments (ie. the common cold, hay fever, etc.) This information can be contained via that pharmacy’s own brand website if they have one, allowing them to brand the content their own way, or the QR codes can link to the Health Information Australia website instead.
24 minutes | May 28, 2021
E26 - AP Sales Platform Fosters New Partnering Opportunities
The massive influence of technology on the retail pharmacy industry is front and centre in this episode of Pharmacy View. Scott welcomes long time colleague Chris Swifte of the AP Group. Together they survey the landscape past, present and future with regard to the role IT platforms play in today’s pharmacy sector. They touch on the efficiency and expansiveness of big data as well as partnering opportunities for new and independent pharmacists.
31 minutes | May 13, 2021
E25 - 4 Key Elements for Pharmacies Navigating through Post Covid World
On this episode of the Pharmacy View podcast, Scott and his guest, Roger Simpson of The Retail Solution, take a look at tech trends that will have lasting impacts in the post-Covid world. A thought leader with more than 25 years’ experience in the areas of retail consulting and training, Roger shares thoughts about how to improve customer service and in so doing boost total retail sales – in particular within the pharmacy space. Whether it’s artificial intelligence, big data or delivery by drones, all roads for pharmacies lead back to engaging with community. Building on the high levels of trust already present among customers in the health care sector, pharmacies have an opportunity to leverage technologies that will minimize pain points and maximize consumer satisfaction. Roger provides insights about some specific new tools as well as four baseline “must have’s” for retailers who want to thrive in an increasingly tech-influenced world. Links for Roger Simpson: • (Company Website): The Retail Solution • Roger @LinkedIn Pharmacy View/Sponsor Contacts: Scott @LinkedIn Sponsor: https://shopfrontsolutions.com.au/
28 minutes | May 6, 2021
E24 - Technology Considerations when buying and selling your Pharmacy
On this episode of the Pharmacy View podcast, Scott and his guest, Natalie Sirianni, break down the many components involved in the sale of a pharmacy. A broker whose entire family works in various aspects of the industry, Natalie draws on 15 years of experience. She walks us through a checklist of items to consider when buying or selling a pharmacy. Many of the most challenging aspects of such sales extend well beyond traditional bricks-and-mortar business concerns. Social Media Clips: • The ways in which technologies have transformed due diligence and the process of purchasing a pharmacy through the use of virtual data rooms. (06:23-07:38) • In addition to other technology systems, social media can present a “bit of a minefield” when it comes to the smooth transfer of pharmacy business operations. (13:07-13:56) • Technology smooths the process, but at the same time adds steps and variables to consider and address. (16:35-16:50) • Confidentiality requires that sales are kept confidential even from staff up until the last moment, which has implications for transitioning into a new operation. (19:11-19:42) • Medici Capital-sponsored events, what they offer and what’s ahead post-Covid19. (24:46-25:58) Links for Natalie Sirianni: (Company Website): www.iattain.com.au Natalie's Bio @LinkedIn Medici Capital Events Pharmacy View/Sponsor Contacts: Scott at LinkedIn https://shopfrontsolutions.com.au/
24 minutes | Apr 29, 2021
E23 - Using Technology with Pharmacy Locums to Increase Accessibility and Communication
On this episode of the Pharmacy View podcast, our guest is Sue Muller, founder of LocumCo, Australia’s leading pharmacist owned and operated specialist recruitment company. As a young locum, Sue realized that she was unable to accommodate all of the requests she received. After repeatedly passing jobs to friends, she saw an opportunity and created LocumCo to revolutionize the Pharmacist Locum industry. Sue’s database eventually expanded to the entire country. Starting a business in the 1980’s meant that Sue did a lot of work by hand. She saw the advent of the Internet as a ‘miracle’ and relished the ability to post jobs online and receive an immediate response. Since then, technology has allowed her to grow her business without always having to increase staff. This increased flexibility and freedom is especially helpful when dealing with regional and rural pharmacies. Having a targeted database with a service-based app allows Sue to contact the closest people first, and then expand her search as needed. Newer tools such as dialpad have made it easier to delegate and share work, while online magazine creator Mobimag lets Sue share valuable information with potential employees and clients in real time. Social Media Clips - Starting a business in the pre-Internet era (2:53-4:00) - The additional challenges of emergency rural services (8:35-10:50) - Freedom and flexibility through emerging technology (17:17-19:28) Connect with Scott https://www.linkedin.com/in/scottcarpenter-evbc https://shopfrontsolutions.com.au/ https://aerion.com.au/ Connect with Sue Facebook LinkedIn Connect with LocumCo Official Website Twitter Facebook Mobimag Magazine Other Links Mentioned - Contact the Emergency Locum Service (ELM) - Get started with dialpad - Register for the 2021 APP Conference
25 minutes | Apr 23, 2021
How Pharmacies are using Defib Technology to save Australian Lives
On this episode of the Pharmacy View podcast, Scott’s guest is Ironman Champion Guy Leech who will be attending APP2021 on the Gold Coast this year as part of a newly formed Sudden Cardiac Arrest awareness partnership with the Pharmacy Guild of Australia and several major Pharmacy Groups. Originally from Melbourne, Guy lives today on Sydney’s North Shore beaches where he spends a lot of time keeping up his fitness as well as coaching local health and fitness groups. After witnessing the death of a friend at one of these group events due to heart failure, Guy was committed to learning more about how to prevent unnecessary heart-related casualties. His research brought him to the use of lifesaving defibrillators, which he knew were common but not common enough. Guy asserts that most people (pharmacies included) are hesitant to purchase and install defibrillators because they believe they are either hard to use or expensive which led to his partnership with Stryker Medical and creation of the Heart180 Defibs support business. Guy discusses that the costs of defibs continue to go down as well as being tax deductible for most businesses as a lifesaving device. Guy points out that the technology incorporated in each Defib unit coupled with online training means the use of defibrillators is not as complicated as many would believe as the Defib units talks/coaches you in what to do. Anyone can use a defibrillator. Guy hopes that partnerships with the Pharmacy Guild of Australia and other major Pharmacy groups can help drive the conversation toward placing more defibrillators in each Pharmacy’s local community. Greater access to defibrillators could help to drop Australia’s 100-per-day heart fatality rate. Topics Covered: ● Wanting to be the next Grant Kenny ● Guy’s time on Australian Survivor ● Checking in on heart health ● How defibrillators actually work ● There is wide misunderstanding about how easy defibrillators are to use ● The support of the Pharmacy Guild of Australia Key Quotes (Time Stamps): ● “Out of all the shows on television, our whole family loved [Survivor] the most.” (4:20) ● “Knowing what’s going on inside your body is a massive part of dodging a heart-related incident.” (8:15) ● “The youngest guy in the group, a 39-year-old, was the fittest one and had to have two stints put in, so you just don’t know what’s going on inside your body unless you get checked up.” (9:30) ● “If you ring an ambulance, expect one to show up in 15 minutes...your chance of restarting a heart drops by 10% every 90 seconds.” (14:15) ● “Today we lose 100 people a day in Australia to heart-related issues.” (16:20) ● “I’m confident, but I want time to go quicker so we can get them out there to people who need them.” (24:30) Social Media Clips: ● ● Why going off to get heart checks is a good idea (7:45-10:15) ● The history of the defib (10:45-12:30) Connect with Guy: ● Find him on LinkedIn Other Links Mentioned: ● https://www.linkedin.com/company/heart180-defibs/ ● https://heart180.com.au/ ● https://www.guild.org.au/resources/business-operations/heart180 ● https://uk.heartsine.com/ ● https://www.stryker.com/au/en/ Connect with Scott • https://www.linkedin.com/in/scottcarpenter-evbc • https://shopfrontsolutions.com.au/ • https://aerion.com.au/
24 minutes | Apr 15, 2021
E21 - Technology and Financial Business Coaching
On this episode of the Pharmacy View podcast, our guest is Daniel Riley, director at Suntax. He is passionate about developing and using accounting tools that can help speed up cash flow to small businesses and keep them running. Daniel is an accountant by trade, but he joined Suntax to help make the accounting process easier for small businesses. Part of this comes from the Xero platform, which he recommends to all small businesses and startups looking for a workhorse accounting solution. Another major part comes from the desire to use cloud computing technology to help businesses deliver and analyze their data much faster. He talks about how traditional accounting platforms create a lag in data delivery times upwards of eight weeks—a problem that cloud accounting fixes. The logic is that the longer a business needs to wait, the older the data is, and it is very difficult to make meaningful business decisions with old data. ● Find him on LinkedIn ● Check the website at Suntax.com.au
25 minutes | Apr 8, 2021
E20 - Pharmacies in the Digital Era with Kavita Nadan
On this episode of the Pharmacy View podcast, our guest is managing partner from Chemist Discount Centre in Endeavour Hills - Pharmacist Kavita Nadan. During the episode, Kavita discusses the future of Pharmacy innovation and the importance of keeping an open mind and being receptive to change as it comes. Kavita discusses her background and how she developed a passion for the intersection of IT in the Pharmacy space. Using the example of how Netflix disrupted the marketplace, Kavita explains how the future of and evolution of Pharmacy operations requires an open mind and the ability to be more comfortable with taking risks. By necessity Pharmacists are naturally risk adverse, which isn’t necessarily a bad thing in that profession but in order for the profession to evolve there has to be room for new ideas and unexpected challenges and failures. One example of this came to the forefront recently as COVID-19 posed new challenges for helping patients. Kavita explains how e-scripts are developing and have the potential to increase privacy for patients as well as become more reliable than traditional faxes. It’s a work in progress but a good Pharmacist can find a way to overcome those problems and challenges that arrive in order to deliver a better patient experience. As she writes in her blog, Kavita believes the future is now, and in order to move forward as a profession we really need to start thinking this way and embracing it instead of maintaining the status quo. Topics Covered: ● Kavita Nadan’s background ● Digital Era of Pharmacy ● Fred NXT software ● Embracing change in the industry and taking risks ● What’s next – what does the future look like? Key Quotes (Time Stamps): • “If we're talking about a change in mindset, we have to have this open to change open to failure and obviously not at the detriment of our customers ever but the ability to be open to new things.” (12:17) • “We were the ones in the battle zone so we had to be able to feel comfortable and know that this product is going to be able to do what we needed to do.” (13:47) • “Put your hand up and say, hey let's do it because then you can understand the in and out of it and can help to shape that product to how you think it will best fit your store or your environment or your industry.” (16:06) Social Media Clips: ● Digital era of pharmacy (9:37- 9:57) ● Embracing Change (17:40-18:00) ● Things keep evolving – Met Advisor example ( 21:57 – 22:51) Connect with Scott • LinkedIn: https://www.linkedin.com/in/scottcarpenter-evbc • https://shopfrontsolutions.com.au/ • https://aerion.com.au/ Connect with Kavita: ● Kavita’s LinkedIn Referred links: ● Chemist Discount Center ● Fred NXT
26 minutes | Mar 25, 2021
E19 - Technology and Back Office Efficiency in your Pharmacy
On this episode of the Pharmacy View podcast, our guest is Pharmacist Pasquale de Maria who has made the professional transition from Full Time Pharmacist & Pharmacy Owner to Bookkeeping Business owner. During the episode, Pasquale discusses some of his positions on digital bookkeeping, and offers insights into why it can save Pharmacies time and money. Jumping right in, Pasquale describes some of the digital accounting platforms that he’s found the most success with. He explains that many of these platforms certainly come with a learning curve (and even an initial investment), but the cost is quickly returned as processes are streamlined and fewer mistakes are made. The most compelling argument for moving bookkeeping and accounting jobs to automated platforms is the ease with which they can handle simple tasks. Everything from receipt scanning and storing to email replies are all simple enough to be automated today, which in turn reduces your operational costs. Pasquale also thinks that there are simple investments, or “small efficiencies,” that can greatly improve the operations of pharmacies if they would just make that initial leap. He provides an example of adding an additional monitor or newer, faster computer to the point of sale system in your Pharmacy could save so much in the long run. Of course, it’s hard to initially see how valuable a small purchase like that could be, but Pasquale recommends Pharmacists to trust the process of investing in the efficiency of their business. So ultimately, many of these things boil down to change management functions. But once people see and believe in the change that can help their businesses, it’s often hard to shake them out of that zone. It’s getting them there that’s tricky. Topics Covered: ● Accounting platforming options. ● Utilizing automations for simple bookkeeping tasks. ● Customer data capture and recordkeeping. ● Telehealth impacted incidental office visits. ● The benefits of physically walking into a pharmacy. ● The geographic reach of Pasquale’s company. ● Change management in boosting economic efficiency. ● It’s about having the mindset of improving processes. Key Quotes (Time Stamps): ● “Pharmacies need to have bookkeepers they trust, with a good reputation.” (7:15) ● “I don’t believe you should be paying accounting rates for bookkeeping that can be done for much cheaper.” (8:20) ● “Having a pharmacist do the books means you actually know what makes sense and what doesn’t.” (15:45) ● “You don’t really appreciate what a small efficiency can do until you do it. A second monitor might be $400, but I just think it’s a must.” (17:20) ● “We work to live rather than work to live.” (24:00) Social Media Clips: ● Challenges that technology has brought to designing pharmacies now. (10:00 – 12:00) ● Automated accounting solutions. (9:00 – 10:00) ● Ethical data capture at pharmacies. (13:00 – 15:30) ● The value of change management. (19:30 – 21:45) Connect with Scott • LinkedIn: https://www.linkedin.com/in/scottcarpenter-evbc • https://shopfrontsolutions.com.au/ • https://aerion.com.au/ Connect with Pasquale: ● Pasquale’s LinkedIn ● Pharmacy Bookkeeping, Management, Consultancy Services and Payroll Solutions (mindyourbeezwax.com.au) Technology mentioned ● my.MYOB - Welcome to my.MYOB - online support and service ● Accounting Software | Making Single Touch Payroll Easy | Xero AU ● Z Software ● Dext, formerly Receipt Bank ● Zapier, automating your tasks. ● ScreenConnect Remote Support Software That Just Works
Terms of Service
Do Not Sell My Personal Information
© Stitcher 2021