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Pharmacy Business and Career Network Podcast
35 minutes | Jan 22, 2023
PBCN Podcast - Best Bits Volume Eight - Ep 115
In 2022, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we’ve once again gone back through the episodes and pulled out the question and full answer for you and created more ‘Best of’ episodes. As such, you can expect two shows full of short and sharp advice from each of our amazing guests, as we look back at 23 shows, those being episodes 90 to 112. In this Best of episode, we cover episodes 101 to 112. Enjoy. See omnystudio.com/listener for privacy information.
32 minutes | Jan 8, 2023
PBCN Podcast - Best Bits Volume Eight - Ep 114
In 2022, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we’ve once again gone back through the episodes and pulled out the question and full answer for you and created more ‘Best of’ episodes. As such, you can expect two shows full of short and sharp advice from each of our amazing guests, as we look back at 23 shows, those being episodes 90 to 112. In this Best of episode, we cover episodes 90 to 100. Enjoy. See omnystudio.com/listener for privacy information.
17 minutes | Dec 25, 2022
What Kids Think Their Parents do at The Guild - Ep 113
There was a pupil-free day in Canberra recently and the Guild invited all the employees’ kids to come and hang out at the office. We let Chloe, the host's daughter, chat to the kids and ask them what they think their parents did at work all day. Then, Chloe when and spoke to the parent to get the actual story. Chloe found that some people like watching magpies, that there seems to be a lot of coffee, emails, and meetings, and even something about air traffic control. She even found one person on their first day on the job. And, of course, jellybeans were an important topic! We thought this was a lot of fun and a nice way to learn a little bit more about some of the Guild staff. Enjoy. See omnystudio.com/listener for privacy information.
29 minutes | Dec 11, 2022
Managing Stress in Pharmacy, How to Take a Deep Breath - Minky van der Walt - Tempo Therapy - Ep 112
There’s a lot of information out there about how to support mental health and wellbeing in the workplace, but today’s episode offers something a bit different. Our guest, Minky van der Walt, from Tempo Therapy, works with health and education professionals to shift their experience, particularly during times of high stress. Minky is a qualified music therapist and guided imagery therapist with a special interest in working with helping professionals. This episode looks at how the brain works to try and protect us during high stress times, but how that can backfire when stress is maintained over long periods, like the last two years! We get to hear how music and art therapy works and even experience a little bit of it through the course of the episode. Enjoy. See omnystudio.com/listener for privacy information.
30 minutes | Nov 27, 2022
Fit For Business This Christmas - Brian Walker - Retail Doctor Group - Ep 111
The Christmas season is well and truly upon us! Pre-Christmas sales are forecast to hit $60 billion in the six weeks leading up to Christmas – a staggering figure. But, as the silly season approaches, have you considered how you will activate a retail strategy to keep more margin in your pocket this sales period? Our guest today is the CEO and Founder of Retail Doctor Group, the Retail Doctor himself, Brian Walker. Established in 2005, Retail Doctor Group is a leading firm working with businesses to take insights-driven strategy into award-winning implementation, helping them grow their business. In this episode, we examine what it means to be ‘Fit for Business' and why it is an important consideration for all businesses with a retail component – which includes pharmacies. We look at how to complement your health and wellness services, medicines advice, your focus on medication management, and safety with products that build your brand as trusted medicines experts. Enjoy. See omnystudio.com/listener for privacy information.
38 minutes | Nov 13, 2022
CP2025 Progress Update - David Bruce - Orima Research - Ep 110
The Framework for Change is a key strategic document for the Guild, but more importantly, it’s a guide for pharmacies. In 2018, The Guild embarked on the most significant strategic research project in its history. What was then called CP2025, aimed to forge change and growth pathways for pharmacy businesses in manageable, bite-sized increments. The Framework has an explanation of nine growth pathways, and an outline of practical actions to enable community pharmacies to achieve longer-term success by delivering health outcomes for patients and consumers. The objective is to help community pharmacies understand and be in a position to respond to the trends impacting their businesses in a way that makes the most of the opportunities that lie ahead. The Guild is committed to working with our members and the broader pharmacy sector on this future journey while continuing to advocate on the issues that will enable community pharmacy to build on its vital role as a trusted custodian of the National Medicines Policy. The Guild has worked with ORIMA, and David Bruce since the Framework’s inception to monitor the progress of Pharmacies on this change journey, and has recently completed another wave of both patient and Guild member research to check how we are going. For more information on the Framework for Change visit the Guild website. The Framework is publicly available, but Guild members can download the reports and research, via the Guild website https://www.guild.org.au/resources/business-operations/insights Enjoy. See omnystudio.com/listener for privacy information.
52 minutes | Oct 30, 2022
Cyber Security Awareness Month 2022 – Horror Stories From The Coal-Face with Andrew McManus- FRED IT Group - Ep 109
It's Cyber Security Awareness Month and we’re taking the opportunity to provide an important refresher about the dangers lurking in the digital world and what we all need to do to protect ourselves, our businesses, and our patients. This year’s theme was “Have you been hacked?” and to wrap up the month, we are bringing you this special deep dive episode where we look at the latest threats, what to look out for and how to know if you have been hacked. I’m speaking with Andrew McManus from FRED IT Group, an expert in the field who deals specifically with pharmacy IT on a daily basis. Because he’s in the field, he can provide great insight into the range of issues affecting pharmacists and how they can best position themselves to make sure they keep their systems safe. I hope you enjoy this episode and take away some tips and directions that help you run your business better. Enjoy. See omnystudio.com/listener for privacy information.
31 minutes | Oct 16, 2022
Recruitment, Retention, Return - Heidi Dariz and Debbie Capuano - Raven’s Recruitment- Ep 108
Unless you’ve had your head in the sand for the past two years, you will be keenly aware of the challenges around recruiting and retaining good staff. You may, or may not, be as attuned with the actual costs involved, financial and otherwise, when staff turnover is high. This episode is full of practical, sage advice and tips for pharmacy managers struggling with recruitment. We discuss the current state of play in the market, what you need to do to stand out as an employer of choice, salary trends, and we even try to predict what might happen next. Joining us are Heidi Dariz and Debbie Capuano. Heidi is General Manager at Raven’s Recruitment and has amassed 20 years in recruitment in the pharmacy sector. Debbie, with 23 years experience recruiting in the field, works on the ground with pharmacists and pharmacy managers to match candidates with employers. Enjoy. See omnystudio.com/listener for privacy information.
53 minutes | Oct 2, 2022
Are You The Future of Pharmacy? - Lucas Patchett, Melanie Moses, and Brad Butt - Ep 107
We’re sharing a session hosted at the Australian Pharmacy Professional conference, earlier this year. During the session, titled “Are You The Future of Pharmacy?”, we heard from three inspirational business leaders about the stepping stones that led them to this point in their respective careers. Our panelists were: Lucas Patchett is one of two founders of the Orange Sky Laundry. Orange Sky came to life when two best mates had a crazy idea to put two washing machines and two dryers in the back of a van, and wash and dry clothes for free. Lucas and his best mate, Nick, embarked on a journey to build and grow the world’s first free mobile laundry service for people experiencing homelessness. Melanie Moses, a pharmacist and owner of Blooms the Chemist in Orange. Melanie is passionate about providing healthcare and services in rural areas, particularly for health outcomes for the local Indigenous community and the disadvantaged and disabled. Brad Butt, Managing Partner of Cooleman Court Pharmacy in the ACT and Founder of Men’s Health Downunder; a pharmacist-led men’s health clinic. Brad’s been awarded a host of awards including the category and overall winner of this year’s Guild Pharmacy of the Year award. Enjoy. See omnystudio.com/listener for privacy information.
30 minutes | Sep 18, 2022
Pharmacy of the Future - John Jones - Ep 106
Each year, in September, we celebrate World Pharmacists Day. This year’s theme, United in Action for a Healthier World, showcases pharmacy’s positive impact on health around the world. Here in Australia, we saw this play out with the incredible contribution pharmacists made to the COVID-19 vaccination rollout; millions of vaccines in arms when we needed them most. The fact that Australians are now one of the most highly vaccinated populations in the world owes a lot to pharmacists and, for that, we say 'Thank you'. Today, we are speaking with John Jones, a dietician come pharmacist who has grown his practice administering opioid substitutions including depot buprenorphine injections. The legislation on pharmacists providing injections isn’t entirely clear, however, John’s story shows us what can be possible with the right training, systems, facilities, and quality assurance processes. See omnystudio.com/listener for privacy information.
32 minutes | Sep 4, 2022
Painful Conversations - Dr. Hester Wilson – Ep 105
Dr. Hester Wilson discusses painful conversations; those tricky topics around pain medications. Dr. Wilson is a GP in Sydney, an addiction medicine specialist, and chair of the special interest group in Addiction with the RACGP. When it comes to pain, there is often more to the story than meets the eye. Dr. Wilson says it’s important to take a compassionate stance and apply that same compassion in conversations with patients about their medications. Dr. Wilson has a wealth of knowledge and experience working collaboratively with colleagues, including local pharmacists, to help her patients manage their pain effectively. She has some great ideas and insights into how to help start the right conversations with patients and with their doctors. Enjoy. See omnystudio.com/listener for privacy information.
20 minutes | Aug 21, 2022
Delivering NDIS Services - Terri Bakker - Retail Manager at TerryWhite Chemmart - Rosny Park – Ep 104
Terri Bakker, Retail Manager at TerryWhite Chemmart in Rosny Park,Tasmania, manages much more than you might think. Terri is passionate about delivering very important, and perhaps not so well understood, services for NDIS patients. For those who need it, however, it makes a world of difference. This episode is an important window into the NDIS services Terri manages and she provides insights, lessons, and confidence for your NDIS services journey, wherever you might be at. Terri has also been nominated for the Pharmacy Guild of Australia’s Pharmacy Assistant of the Year award. Once you’ve heard from Terri, you won’t be surprised, as she is doing an amazing job and going above and beyond in her role. We wish Terri all the best in the Pharmacy Assistant of the Year award, which will be announced at the Pharmacy Assistant National Conference in Brisbane this October. To find out more about the awards, or the conference, visit pharmacyassistants.com. Enjoy. See omnystudio.com/listener for privacy information.
18 minutes | Aug 7, 2022
Meet the 2022-23 NAPSA President - Flynn Swift - Ep 103
The National Australian Pharmacy Students’ Association (NAPSA) represents students from 17 universities nationwide studying either an undergraduate or postgraduate pharmacy program. NAPSA is committed to advocating for Australian pharmacy students to ensure their future is prosperous and their status, rights, and privileges are protected. Today we’re speaking with Flynn Swift, newly elected president of NAPSA’s board who is currently in his third year of a Bachelor of Pharmacy (Honours) at the Queensland University of Technology, Brisbane. In today’s episode, we chat about the year ahead and what’s changed in the world of student and intern pharmacists. This year’s Virtual Student Summit provided students of all year levels with greater insight into community pharmacy; the ability to practice to full scope, to lead innovation, and be an integral part of the community and patient health outcomes. If you missed the summit, here is a link to the recorded sessions. Enjoy. See omnystudio.com/listener for privacy information.
26 minutes | Jul 24, 2022
Understanding Pain - Giulia Jones - Pain Australia - Ep 102
It’s National Pain Week and for this episode we are speaking with Giulia Jones, CEO at Pain Australia. Giulia talks to us about what pain is, how it affects people living with chronic pain, and the role pharmacists working in the community can play to help them live better, fuller lives. You might find these links useful: National Pain Week 2022 runs from 25 to 31 July 2022 Pain Australia resources for professionals Enjoy See omnystudio.com/listener for privacy information.
34 minutes | Jul 10, 2022
Destination Donnybrook – National Diabetes Week in a Rural Health Hub - Rowan Lowe – Ep 101
National Diabetes Week runs from the 10th – 16th July. Said to be ‘the epidemic of the 21st century’, chances are you see patients in your pharmacy on a daily basis who make up the approximately 1.8 million Australians with diabetes. However, have you considered a business model that offers one-on-one support, education, and care for diabetes from a credentialled diabetes educator? In this episode, we hear from Rowan Lowe, owner proprietor of the Amcal Life Clinic located in Donnybrook in rural Western Australia. Rowan’s pharmacy took out the Pharmacy Guild of Australia’s 2022 category award for Excellence in Business Management and is a Pharmacy with a difference. Their Diabetes clinic is just one of the myriad of services offered at the Donnybrook pharmacy, attracting patients who travel two hours to access health services at the clinic. Today, you will hear more about the health hub model and what it takes to run a pharmacy business this way. Enjoy. Ready to nominate for 2023? Information and nominations for the Guild Pharmacy of the Year 2023. Amcal Life Clinic Donnybrook Pharmacy. Donnybrook's Facebook page. Category winners in the Guild Pharmacy of the Year 2022. See omnystudio.com/listener for privacy information.
43 minutes | Jun 26, 2022
Community Profiling in Practice - Curtis Ruhnau – Emerton Amcal Pharmacy - Ep 100
For our regular listeners, you will recall we recently spoke with John Briggs about how our community pharmacists can be leaders and connect with their local Indigenous communities and play a vital role in supporting indigenous communities. We found this such an insightful conversation that we wanted to explore and share examples of pharmacies doing great work in this area. Curtis Ruhnau, is a pharmacist and Proprietor of Emerton Amcal Pharmacy. After university, Curtis completed a Master of Management before becoming a partner in Emerton Pharmacy in 2000, where he still works regularly. Curtis joined the PDL Local Advisory Committee for New South Wales in 2008 and is currently the PDL representative on the Pharmacists’ Support Service and has a keen interest in mental health and self-care for pharmacists. Curtis has also tutored medical students in Personal and Professional Development Curtis has great experience implementing the profiling of the Emerton community to ensure the pharmacy is supporting their needs. For more specific information on the diabetes program discussed, visit www.TooDeadlyForDiabetes.com.au Note: During the discussion, Curtis mentions a pharmacist who spoke in Cambodian in Cambodia. What he meant to say was a pharmacist who spoke Cambodian in Cabramatta. See omnystudio.com/listener for privacy information.
39 minutes | Jun 12, 2022
Men’s Health Week 2022 - Brad Butt - Ep 99
Brad Butt, along-side his work as Managing Partner at Cooleman Court Pharmacy, established Men’s Health Down Under in 2013. Men’s Health Down Under has grown to be the largest men’s health pharmacy clinic in Australia, providing men with professional expertise for specific health issues, without any embarrassment or privacy concerns. Brad is a pharmacist who is passionate about the health and wellbeing of his local community and the broader Australian male population. I spoke to Brad about his experience in specialising in Men’s health to understand the current challenges and to learn about the opportunities for Pharmacists. Enjoy. See omnystudio.com/listener for privacy information.
29 minutes | May 30, 2022
Connecting With Your Local Indigenous Community Through Community Profiling - Johnny Briggs - Ep 98
This week is Reconciliation Week, an important time for Australians to continue to learn about our shared histories, cultures, and achievements, and to explore how each of us can contribute to achieving reconciliation in Australia. The theme for reconciliation week, held May 27 – June 3 is, 'Be Brave. Make Change'. It is a challenge to us all to be brave and tackle the unfinished business of reconciliation so we can make change for all. Our community pharmacists can be leaders and connect with their local Indigenous communities and play a vital role in supporting indigenous communities. There are fantastic opportunities to get outside of the pharmacies and build relationships, attend community meetings, discuss your role, develop a community profile, and learn about the community. To help us discuss the ways this can be achieved, we welcome John Briggs, Cultural Advisor to The Pharmacy Guild of Australia and proud Yorta Yorta and Gunai/Kurnai man. With more than 25 years experience, John Briggs is passionate about Indigenous culture, inclusion, employment, and engagement; assisting organisations to be better equipped and confident in these areas. Enjoy See omnystudio.com/listener for privacy information.
28 minutes | May 15, 2022
Clinical Governance, What Does It Mean For Me - Claire Bekema and Chloe Hennessy - Ep 97
You have heard the term, 'clinical governance' before but not fully understood what it means. However, clinical governance is an increasing area of focus for pharmacies. Clinical governance is also a focus of the Guild. A key component of the Guild’s Centenary Strategic Plan is to prioritise and enhance the quality and safety of pharmacy services and clinical governance forms a key part of this. Clinical governance is highly important in every pharmacy, and our aim today is to understand a little more about what it is, why it’s important, and step through it in a simple way to help you ensure you have good governance in your pharmacy. Who better to take us through it all than Claire Bekema, and Chloe Hennessy from the Pharmacy Guild. Claire Bekema is a Guild Senior Pharmacist with experience and expertise in quality improvement, accreditation, and clinical governance. Chloe Hennessy is the Guild Director, Clinical Governance & Quality, and has over 15 years experience in pharmacy accreditation, quality, and change management and has strong passion for continuous improvement. If you would like more information about clinical governance, contact the Guild via guild.org.au or speak with your local Guild representative. There is also a range of QCPP resources and information available via qcpp.com. Enjoy See omnystudio.com/listener for privacy information.
23 minutes | May 1, 2022
Heart Week – A Defibrillator Can Save a Life - Scott Carpenter and Nick Salkeld - Ep 96
The statistics are alarming. One Australian has a heart attack or stroke every 4 minutes. Heart Week, from May 2nd to 8th, is a timely reminder to raise awareness about the importance of heart health and Heart Health Checks for more at-risk Australians. If the heart attack isn’t to be prevented, then ensuring access to a defibrillator within 180 seconds is vital in saving a life. With over 5,900 community pharmacies across Australia, it is our goal to ensure pharmacy’s across the nation help play a vital role in supporting the health of all Australians. This includes being a defibrillator access point should a member of the public nearby need it. Joining us in this episode is Scott Carpenter, Business Manager for Heart 180, and Nick Salkeld from Community Care Chemist to share his experience. Enjoy. See omnystudio.com/listener for privacy information.
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