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When People Thrive, Companies Thrive with Dawn Shuler
16 minutes | Mar 5, 2021
Episode 193 – How do you ensure you have the right people in the right seats?
I consider an organization a living structure, composed of an intricate and dynamic relationship between humans and systems. To ensure an efficient and consistent forward motion, every person in their respective position has to be in the right seat. Having the right people in the right seats is critical to any organization’s success. So, how do you ensure the right person in the right seat? First of all, he/she has to be in alignment with the organization’s values and culture. Placing the right person in the right seat is a combination of the person’s qualification and his/her keenness for the role. The position has to be within the person’s Zone of Genius. Here are things to look out for in your existing employees: Are they happy with where they are? Are flourishing in their position? Are they doing the work that fuels them? Listen in as Dawn talks about the importance of culture and core values alignment and ensuring the right people are in the right seats. Other podcast episodes referenced: People Processes Performance, Right people in their right seat – for real, The Importance of Core Values, What do your values say about you?, Zone of Genius, and What is your queen bee role?The post Episode 193 – How do you ensure you have the right people in the right seats? first appeared on The Shuler Group LLC.
26 minutes | Mar 2, 2021
Episode 192 – People and numbers are the magic – Interview with Janette Gallardo, CFO
I had a fantastic interview with Janette Gallardo of Vitta Solutions, a company that offers fractional CFO services to other organizations. While you might not think that numbers, data, and forecasts have anything to do with employee engagement and productivity, you would be mistaken! Listen in as Dawn and Janette discuss: The red flags that indicate that employees are not aligned with the direction of the organization What turnover tells you about your company How you can measure productivity and engagement Numbers tell a story! The story that your organizations five-year vision tells and working backward to the numbers About Janette Gallardo Janette Gallardo is the founder of Vitta Solutions. She helps businesses and startups to map their financial future through financial analytics, so they can make data-driven decisions. Janette has worked in corporate finance for 20 years with some of the largest companies and helped identify over $100 Million+ in savings in the process. Today, she helps businesses with strategy, financial analytics, forecasting, and financial models to help them grow their business. Connect with Janette: Website: https://www.vittasolutions.com/ LinkedIn: https://www.linkedin.com/in/janettegallardo/ Instagram: https://www.instagram.com/vittasolutions/ Pinterest: https://www.pinterest.com/vittasolutions/The post Episode 192 – People and numbers are the magic – Interview with Janette Gallardo, CFO first appeared on The Shuler Group LLC.
16 minutes | Feb 26, 2021
Episode 191 – How do you have those difficult conversations?
In any business or professional setting, having difficult conversations is something that a company has to go through. Every business has its problems, and for it to move forward, these problems need to be addressed and discussed. It’s difficult for people involved in such a discussion not to get defensive, because they’re going to feel confronted. So how do you have these difficult conversations without putting them on the defensive and not making them feel attacked? When you’re about to engage in a difficult conversation, put yourself in a neutral position, be patient, and be intentional about how you convey things. It is best to take your time and make sure you’re calm before proceeding. It’s never a good idea to make any decisions when emotions are high. It’s not about you being right or proving the other person wrong. It’s about collaboratively moving forward, resolving an existing problem, and making everyone involved feel they’re part of the solution. Forward motion is much smoother when everyone is on the same page. Listen in as Dawn talks about having those difficult business conversations and how to do so in a constructive way. Other podcast episodes referenced: Having the hard conversations, Just when you think you’re communicating clearly, Forward motion, Passionate about forward motion, and Co-create The post Episode 191 – How do you have those difficult conversations? first appeared on The Shuler Group LLC.
15 minutes | Feb 23, 2021
Episode 190 – When normal is strange
After over a year into this pandemic, one of the things that struck me is our view of what’s normal. In just one year, we’ve grown so accustomed to the safety protocols, social distancing, working from home, and other “new normal” things that it becomes a natural part of us and our daily lives. And the things that we usually did in the “old normal” now feel a bit strange: going on a ski trip, traveling with friends, sitting leisurely in a restaurant over a meal, seeing a person without a mask on at the grocery store, or neglecting COVID safety recommendations feels strange or uncomfortable. Our sense of what’s normal, our belief in what IS normal, is intriguingly ever-changing, and that’s okay. If you’re in an unconventional or intolerable situation, you either succumb to the despair or make do with what you’re dealt. As I’ve asked before: what is the cost of that? After all of this, it’s not likely that we can go back to the old normal completely. In truth, things are always evolving, adapting, and changing; there is always a “new normal.” What’s important is to look forward and ask yourself: What pieces of the old normal do you want to bring back? What pieces are you okay with letting go completely? What are your hopes in “future normal”? Listen in as Dawn discusses the ever-changing faces and phases of normal. Other podcast episodes referenced: The dark underbelly of normalizing and Are you complacent?The post Episode 190 – When normal is strange first appeared on The Shuler Group LLC.
14 minutes | Feb 16, 2021
Episode 189 – Do the work, show the work, teach the work
I firmly believe that everyone in a company innately wants to be of value and wants to see their efforts impact its forward movement. This is especially true in smaller and mid-sized businesses. No matter what level they’re in the organization, each person must be able to wear multiple hats and know their primary role inside and out. For an organization to succeed, each person should be able to do the work, show the work and teach the work. When these things are in place, it will be easier for someone to work within his or her respective Zone of Genius and bring out their best results. Listen in as Dawn Shuler talks about the importance of knowing your work inside and out, executing it, and teaching it to someone else. Other podcast episode referenced: What is your queen bee role?The post Episode 189 – Do the work, show the work, teach the work first appeared on The Shuler Group LLC.
14 minutes | Feb 12, 2021
Episode 188 – Just when you think you’re communicating clearly…
Communication is a fundamental life skill. Effective communication is essential to move any business forward. Without it, there will be confusion and inefficiencies in the company. Effective communication isn’t just conveying your messages clearly. You also have to take the recipient into account; it is a two-way street. Great communication is something that is shared, felt, and reciprocated by both sides. In this episode, Dawn shares her insights about communication and three steps toward effective communication. Other podcast episodes referenced: Two tools to move your organization forward, Co-create, You need to speak up, and Does this conversation forward the action? The post Episode 188 – Just when you think you’re communicating clearly… first appeared on The Shuler Group LLC.
36 minutes | Feb 9, 2021
Episode 187 – Making working remotely work well – Interview with John Vuong, owner, and founder of Local SEO Search
While one might wonder why the owner of an SEO company would show up on a podcast devoted to people, processes, and performance, the answer is clear within seconds of listening to this episode. John’s company has been fully remote for eight years, and so we talked about the following: Implementing social interaction as part of the work environment (“For some, work IS the social circle.”) The importance of finding your “why purpose” and being happy along the way Tips on being self-disciplined as a remote worker John’s top 3 best practices for managing remote employees Intentionally creating an organization’s culture Other podcast episodes mentioned: Not offering remote options is for the dinosaurs, Remote workers… Opportunity or challenge?, The Deeper Why, The Deeper Why in Everything, and The Importance of Core Values About John Vuong John Vuong is the owner of Local SEO Search Inc. His passion for providing local business owners with the right tools, services, and knowledge has led him to start the company in 2013. His company offers one of the best SEO services in Canada and the USA, building meaningful relationships by operating with honesty, transparency, and a strong will to succeed in business. They equip and educate clients in advertising and online marketing and help them succeed on their entrepreneurial journey. They are one of the leading SEO providers in Canada. Offering business owners with tailor-fitted services in: Custom Local SEO Campaigns Social Media Marketing Website Analytics Keyword Research Website Audits Website Design and Website Development Online Reputation Management Video Marketing Campaigns Mobile Marketing Content Outreach / Blog Marketing SEO Copyrighting Connect with John: Website: https://www.localseosearch.ca/ Facebook: https://www.facebook.com/localseosearch LinkedIn: https://www.linkedin.com/in/john-vuong-205b2917/ Twitter: https://twitter.com/LocalSEO_SearchThe post Episode 187 – Making working remotely work well – Interview with John Vuong, owner, and founder of Local SEO Search first appeared on The Shuler Group LLC.
14 minutes | Feb 5, 2021
Episode 186 – Two tools to move your organization forward
As coaches, our goal is to equip teams, leaders, and employees with tools, techniques, and strategies to move the organization forward. We want our tools to be effective and powerful so staff can perform at their best. After all, it is what our company is about, instituting forward motion and helping organizations move in a positive direction. There are two tools that we use over and over with our clients (and internally here at The Shuler Group). One of our clients commented that one tool looks back, and one looks forward. Perfect! The tool that looks back is what we call The Groundhog Day Exercise; it draws solutions by looking at the past and answering these questions: What worked? What didn’t work? What could we do differently? Sometimes we have to look back to better understand where we are. The other tool, POM, looks ahead. POM stands for Purpose – Outcome – Method. Taking these three things into account in planning your future course will guide you to the best possible route to your goals. Listen in as Dawn discusses these two tools and how they can propel your company forward. Other podcast episodes referenced: Forward Motion, Passionate About Forward Motion, and Are you purpose driven? The post Episode 186 – Two tools to move your organization forward first appeared on The Shuler Group LLC.
14 minutes | Feb 2, 2021
Episode 185 – Not offering remote work options is for the dinosaurs
One thing that has been greatly affected by the pandemic is the workplace setup. Most companies have had to tweak operations, and sometimes even to make drastic changes, like going from 100% in-person to 100% remote. Even as organizations think about phasing back into some version of in-person work, it still makes sense to offer remote and teleworking options for your employees’ and business’s health and security. You can always shuffle a number of your staff to work on-site and remotely, even rotate them if needed. Naturally, these are added efforts for the company, but these are much-needed tradeoffs. It’s a complex balancing act, and compromises are surely necessary, but when executed correctly, you’ll be surprised that employees can be as efficient, if not more so, when they work remotely. In this episode, Dawn talks about the absolute need to be flexible in your workplace operations and the importance of adjusting to the ever-changing situation. One take-away: what is most important is that your employees perform and thrive as well as they can and set them up for success, regardless of their situation. Other podcast episodes referenced: People Processes Performance, Remote workers… Opportunity or challenge?, The Deeper Why?, and The Deeper Why in EverythingThe post Episode 185 – Not offering remote work options is for the dinosaurs first appeared on The Shuler Group LLC.
13 minutes | Jan 29, 2021
Episode 184 – People Processes Performance
The workforce is one of the greatest resources that an organization can have. So much depends on a company’s employees and staff for it to move forward and uphold its core values. Then there are two other equally important areas: Process and Performance. Strong Processes ensure that roles and responsibilities are clear, and efficient systems are in place. For Performance: are your people working in their Zone of Genius? If their strengths complement their position perfectly, Performance will undoubtedly be high, and output is significantly greater. These three areas – People, Process, and Performance – are essential to the success of a company. When they’re all working synergistically with each other, that’s when companies thrive. Listen in as Dawn breaks down these three areas in the workplace and gives valuable insight into how it impacts the organization. Other podcast episodes referenced: Forward Motion, Passionate about forward motion, The Importance of Core Values, What is your queen bee role?The post Episode 184 – People Processes Performance first appeared on The Shuler Group LLC.
14 minutes | Jan 19, 2021
Episode 183 – Who do your systems serve?
Good systems and processes are crucial to the success of any organization. They play a significant role in any organization’s success or struggle. One of the common denominators that hurt operations is when there are inconsistencies and inefficiencies in the system or process. After all, keeping all stakeholders happy and satisfied is a delicate balancing act. To make the most out of it, here are some great questions that we need to ask ourselves: Why do these systems and processes in your organization exist? What is the end goal? What is the desired outcome? At the end of the day, it’s all about the overall experience that your company has to offer. Listen in as Dawn talks about the push and pulls in systems and processes of organizations and what we can do to attain the most desirable outcome. Other podcast episodes referenced: Delivering Excellent Customer Service Part 1, Delivering Excellent Customer Service Part 2, and Failed Customer Service.The post Episode 183 – Who do your systems serve? first appeared on The Shuler Group LLC.
13 minutes | Jan 15, 2021
Episode 182 – You are not the lowest common denominator
A couple of years ago, a magazine I enjoyed reading announced they shifted focus, thus, overhauling their content and a lot of their staff. With that, its quality, in my opinion, has gone downhill. This magazine used to have brilliant content with entertaining articles containing helpful and valuable information. Now, the articles aren’t as dynamic and detailed. I find them quite generic, and there’s not much value in them as before. I then realized why I am no longer drawn to it; they are writing to the lowest common denominator. When information is conveyed with the lowest common denominator, there’s a danger of losing substance… and ultimately losing its target audience. When you’re addressing the lowest common denominator, then you’re leaving out a good portion of the world. Listen in as Dawn discusses the lowest common denominator, stagnation, and how to overcome it by working in your Zone of Genius. Other podcast episodes referenced: Top 5 Books You Must Read, Are you experiencing an upper limit problem?, Zone of Genius, The Deeper Why, and The Deeper Why in EverythingThe post Episode 182 – You are not the lowest common denominator first appeared on The Shuler Group LLC.
36 minutes | Jan 12, 2021
Episode 181 – Engaging International and Remote Groups – Interview with Cedric Nwafor, Founder of ROOTS Africa
It was a delight interviewing Cedric Nwafor, founder of ROOTS Africa. It’s my pleasure to share his story growing up in Cameroon and touch on things that our organizations have in common like: Finding the Deeper Why of an organization Identifying individuals’ Deeper Why Re-engaging participants, especially in remote groups Leaders’ roles in discovering the Deeper Why Listen in as we go through some of the challenges he faces with aligning groups across the globe and some solutions we brainstormed together…. all leading to a more effective and productive organization. About Cedric Nwafor A passion for agriculture and its people drives Cedric Nwafor, a social entrepreneur and public speaker who has organized, facilitated, and spoken at various African and US events. He is the founder of ROOTS Africa, a youth-led organization that combats hunger, poverty, and exclusion by connecting students and agricultural experts in the US to farming communities in Africa. While earning his bachelor’s degree, he visited farms in Idaho and Maryland and Rwanda, Liberia, Cameroon, Ghana, and Uganda to learn different farm life and management approaches. Along the way, Cedric became an agricultural evangelist, engaging African youth in civic affairs in both cities and rural communities. He believes that engaging the young generations in agriculture is vital to the African continent’s future and the socio-economic well-being of its peoples. Cedric previously served as a Managing Partner of the Afrika Youth Movement, leading its five strategic committees, and as a Mentor and Advocate for Streetwise Partners, an organization supporting low-income populations. He was a 2016 nominee for the African Youth in Agriculture Award and commencement speaker at his graduation from the University of Maryland College of Agriculture Natural Resources with a BA in Agriculture and Resource Economics focusing on Entrepreneurship. He has co-created and instructed a Global Agriculture course at UMD and is now managing the university’s Agriculture Innovation Program. Cedric is currently enrolled in a Non-Profit Leadership graduate program in the School of Public Policy. He is also a Do Good Accelerator Fellow and an Academy for Innovation Fellow. Cedric, born and raised in Cameroon, immigrated to the United States in 2010 and now resides in Maryland. Website: https://roots-africa.org/ Facebook: https://www.facebook.com/nwafor.cedric LinkedIn: https://www.linkedin.com/in/cedricnwafor Twitter: https://twitter.com/nwafor55The post Episode 181 – Engaging International and Remote Groups – Interview with Cedric Nwafor, Founder of ROOTS Africa first appeared on The Shuler Group LLC.
13 minutes | Jan 8, 2021
Episode 180 – Do you get lost in your passion?
When we’re passionate about something, we approach the subject matter with a level of dedication, enthusiasm, and intensity. That amount of attention often translates to good things, especially when your passion aligns with your work or projects. However, there can be a tendency to get lost in our passion. The further we go down the rabbit hole, the more it can cause a disconnect or confusion in communication. Your colleagues, especially those from another department, may not have the same understanding or may not have your perspective toward the matter. This isn’t to discourage you from being passionate about your work or things you love, but to encourage understanding and awareness that we all learn and experience things differently. And the key to seeing the other vantage point is by asking questions and by being empathetic. Listen in as Dawn Shuler talks to us about passion in the workplace and we can make it accessible to others. Other podcast episode referenced: Help me see what you see and Vantage Point – Your Ideal Client’s Point of ViewThe post Episode 180 – Do you get lost in your passion? first appeared on The Shuler Group LLC.
13 minutes | Jan 5, 2021
Episode 179 – What is your queen bee role?
I’ve been reading a book by Michael Michalowicz called Clockwork. (He is also the author of Profit First, a book that I thoroughly loved.) In Clockwork, Mike Michalowicz compared a company to a beehive. In a beehive, each bee’s job is its primary role plus protecting the queen bee role. Like in a company, aside from what you do in your position, each individual has a major part in protecting and upholding the company’s queen bee role, as well as its core values. Listen in as Dawn Shuler gives an in-depth discussion of the “queen bee role” and how to align it with your company’s core values. Other podcast episode referenced: Zone of Genius and The importance of core valuesThe post Episode 179 – What is your queen bee role? first appeared on The Shuler Group LLC.
20 minutes | Jan 1, 2021
Episode 178 – The dark underbelly of normalizing
When we experience a recurring stressful situation that we cannot change or do something about, we tend to normalize that situation and attempt to live with it as we go on. This is a natural coping mechanism to reduce or subdue its stressful effect on us. While normalizing an abnormal or chronically stressful situation can be helpful, it can also be detrimental when mismanaged. It can desensitize us to things that are uncustomary, potentially unhealthy, or socially unacceptable. Having patience and acceptance toward something we cannot change is important to alleviate this unwanted side effect. Listen in as Dawn and Mark Shuler discuss the benefits and dangers of normalizing and share valuable insights towards this coping mechanism. Other episodes referenced: Are you complacent? and Energy units, self-care, and compassion.The post Episode 178 – The dark underbelly of normalizing first appeared on The Shuler Group LLC.
16 minutes | Dec 29, 2020
Episode 177 – Methods of giving feedback
Much of the work we do in our businesses revolves around communication, particularly when we talk about employee engagement. Feedback is one of the most effective means to ensure that you have actively engaged employees. So how do we make sure we’re giving effective and meaningful feedback? Before answering that, what exactly is feedback? Feedback is communicating clearly about a person’s progress, strength, and areas of improvement. With that definition, your feedback should acknowledge their strengths and areas of improvement. Great feedback should be a balanced combination of positive reinforcements and areas that needs work. If the balance is off, it can lead to workplace and employee engagement issues. Listen in as Dawn Shuler discusses how to provide helpful feedback in detail and to make sure it’s conveyed clearly and effectively. Other podcast episodes referenced: How you do feedback right, Have you been invited to give feedback?, Feedback – What it really is?, Are you an A, B, or C player?, Are you purpose driven?, Passionate about forward motion, and Forward motion.The post Episode 177 – Methods of giving feedback first appeared on The Shuler Group LLC.
17 minutes | Dec 22, 2020
Episode 176 – 7 Creator Personality Types
In a successful professional or business setting, each individual is designated to their role based on their strengths, qualifications, and creativity. Good team dynamics is essential in maximizing your team’s productivity, and their Creator Personality types are a good indicator of their place on the team. In my years working as a coach and consultant for individuals, teams, and organizations, I have identified the 7 Creator Personalities: The Planner The Storyteller The Divinely Inspired The Muller-Dreamer The Doodler-Storyboarder The Mirror The Maximizer. Listen in as Dawn gives us a more detailed breakdown of each Creator Personality type, their strengths, their challenges, and how the team leader can best manage them. The post Episode 176 – 7 Creator Personality Types first appeared on The Shuler Group LLC.
12 minutes | Dec 15, 2020
Episode 175 – Is your response about you or them?
Have you ever been in a situation where a statement or a comment from someone got to you personally or somewhat irritated you? How do you respond to these circumstances? Most of us automatically retaliate with a level of snark or hostility. It’s normal and part of our defense mechanism. But for sure, we can teach ourselves to do better in dealing with these situations. When responding to something that irked you, the worst thing you can do is react when your emotions are heightened. It’s always good to pause for a couple of seconds, compose yourself, and think about who’s the response about? What is its purpose? If you react to make others feel worse, to get satisfaction, and feed your ego, the response is about you. And certainly, these types of responses don’t advance things in a positive direction. On the other hand, if your response aims to get more information, move things forward, and gain clarity, it’s a noble and honorable purpose. And that’s what an ideal response should be. Other podcast episodes referenced: Are you purpose driven?, Forward motion, Passionate about forward motion, and Help me see what you see.The post Episode 175 - Is your response about you or them? first appeared on The Shuler Group LLC.
14 minutes | Dec 11, 2020
Episode 174 – Right people in the right seats – for real
One of the most rigorous processes a company goes through is recruitment. Regardless of whose perspective, several boxes need to be checked to ensure we get the right person for the position or land the perfect job as applicants. Recruiting and qualifications go beyond what’s in the resume. Yes, credentials and skills are essential, but often overlooked are the intangibles. Character, inquisitiveness, and enthusiasm are equally important qualities that need to be carefully considered. A lot of these qualities are not measured or conveyed in a resume. A person showing genuine eagerness, curiosity, and confidence toward the ins and outs of operations has as good of a chance to flourish, if not better than a person who has good credentials but is a little indifferent towards the position. Credentials make you better qualified for a position, but good character makes you a better fit. Tune in as Dawn talks to us about getting the importance of getting the right person in the right position. Other podcast episodes referenced: What it Means to Your Other Employees and Creating a Strength-Based CultureThe post Episode 174 - Right people in the right seats - for real first appeared on The Shuler Group LLC.
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