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16 minutes | Oct 12, 2018
9. Big Companies vs Startups
Communication is a key element to guarantee success. How does it differ in big companies compared to startups? What can we do to achieve effective communication? Our hosts, together with our guest: George Woolham, tackle important differences and strategies on this topic.
19 minutes | Sep 10, 2018
8. You, your Service Provider & the GDPR
Why is data protection such a hot topic nowadays? Why should you care about changes isolated to EU citizens? How can you achieve compliance with the GDPR and be able to show it? Our hosts, together with our guest: Fernando Santos, talk about the latest boom in data protection and the impact it has on you and your company.
17 minutes | Sep 10, 2018
7. Recruiting for a Global Company
Having an international team with a unified culture isn't the easiest thing to accomplish. It all starts with hiring the right people. How can we do this? Our hosts, together with our guest: Gabriela Moreira, talk about the challenges and some best practices for recruiting in a global company.
17 minutes | Aug 30, 2018
6. Conflict Mediation
Have you ever been in between a conflict and without knowing how you became the mediator? What should you say/do? How do you avoid adding fuel to the fire? Can you guarantee conflict resolution? Our hosts, together with our guest: Jose Iglesias, talk about conflict mediation and how to be in between difficult conversations.
18 minutes | Aug 16, 2018
5. Creating Value
"You Get as Much as the Value You Create". This motto is the new framework for many companies. Promotions are very "attached" to the impact you create in your role and the value that you create for your company. Our hosts, together with our guest: Obdulio Bohorquez, talk about what value means, how to create it, and the impact it has on your role.
17 minutes | Aug 9, 2018
4. Millennials in the Workplace
We're almost 100% sure you are either a Millennial, or working with one. Our hosts talk about the behavior and impact of this generation in the workforce.
28 minutes | Aug 2, 2018
3. The Power of WOW
As consumers of any product or service, we remember those memorable experiences that are different and made us go: WOW. Our hosts, together with our first live guest: Parker Love, talk about the impact of WOWing your customers.
21 minutes | Jul 27, 2018
2. Fear at the Workplace
It is very common for people to have this "fear" of asking or expressing their opinion or ideas at the workplace. Our hosts talk about this behavior and how to break that barrier.
19 minutes | Jul 27, 2018
1. Myths & Misconceptions on the Support Community
Our hosts talk about some myths and common misconceptions of working in the support community, the growth it has had in recent years, and how it is now a role to be proud of, making it a MUST in all business fields.
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