Listen Now

In this episode of Owner-Managed Steve talks to Richard Whitaker owner of Whitakers of Shipley. We’ll be discussing how this unashamedly old fashioned company that started in 1964 has jumped into the world of online retail and is reaping the ... Read More The post How a long standing family business extends customer service in the world of online retail appeared first on Puddle Agency.

In this episode of Owner-Managed Steve talks to Nigel Greenwood owner of Simply Customer and Bubul. We’ll be discussing the career path that has taken him from HBOS and Lloyds Bank to becoming an expert in customer journey mapping and ... Read More The post Hear from an expert in Customer Journey Mapping and how he’s helping SME’s appeared first on Puddle Agency.

In this episode of Owner-Managed Steve talks to Mark Sugden owner of family-run steel stockholders John W Laycock. In an unstable UK market hear how Mark has taken this long-standing business into new territory with a solid business plan. The post How a Steel Merchant is bucking the trend in an unstable UK market appeared first on Puddle Agency.

In this episode of Owner-Managed Steve talks to Nick McNally from McNally EV a UK wide EV Charger installation business. Nick will be talking about his 5-year long journey when he identified the industry as a growth area. How he ... Read More The post High growth EV Charging business talks about the future for Electric Vehicles appeared first on Puddle Agency.

In this episode of Owner-Managed Steve talks to Richard Newstead the owner of Rinew Legal. They discuss how after several years of working for some top law firms in Leeds, Richard has decided to open his own. He’ll be telling ... Read More The post How to start your own Solicitors Firm appeared first on Puddle Agency.

In this episode of Owner-Managed Steve talks to Lee Bilbrough the owner of Hayfield Robinson Lettings. They discuss the recent ‘Lettings Fee Ban’ that came into force on the 1st June 2019. Lee talks about the effects it has on ... Read More The post How a local Letting Agent is tackling the Letting Fee Ban appeared first on Puddle Agency.