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The Moondog Marketing Podcast

50 Episodes

26 minutes | Feb 2, 2018
Experimenting with Adwords
Released February 2, 2018 Episode 217 I ran an Adwords experiment for the photography business I run as part of Moondog. The full story in this week's show.  Moondog Photography Connect with me @jonbuscall on twitter or moondogmarketing.com/contact
25 minutes | Jan 19, 2018
Squarespace: The Best Website Solution for Small Businesses?
The first Moondog Marketing podcast of the new year starts with a look at Squarespace, the do-it-yourself website builder platform. After years and years of working with Wordpress, I decided to give Squarespace a try for a photography project I’ve been working on after I had little time to manage plugin and security updates for the Wordpress site we were using. I’m a huge fan of Wordpress and it’s the platform we’ve been using to build websites for well over ten years. At times, however, Wordpress is not ideal: it requires quite a bit of maintenance to ensure everything is running smoothly and safely. As I was looking to update some galleries on Moondog Photography I stumbled across some sample sites using Squarespace. I was so taken by the way the site’s were displaying images, I signed up for a free trial and took Squarespace for a trial. For full show notes, visit moondogmarketing.com/216  
20 minutes | Dec 14, 2017
Source Gorgeous Photographs
Recorded December 14, 2017 Episode 215 Fantastic, gorgeous, eye-catching onbrand images will become more and more important in 2018. Content marketing is no longer just about first class writing: content is about creating a powerful experience online now and blurry, poorly composed images simply don't cut it in today's content flow. Yes, video is going to be even more important for those companies that have bigger budgets. But for the rest of us, who rely on photos to bring our blog posts and social media updates to life, photography is going to be more important than ever.  This weeks episode is a call-to-action, a prediction that businesses that don't invest more in photography will suffer in what is becoming an increasingly competitive marketing space.  Show notes: moondogmarketing.com/215 Feedback: moondogmarketing.com/contact OR @jonbuscall
22 minutes | Nov 29, 2017
How to Regularly Create Creative Content
Recorded November 29, 2017 This week’s show starts off with a bit of a rant at Black Friday emails but the focus of the show is on how to get effectively creative with your content. So often customers talk to us about how they struggle to come up with content. For all the game plans we make for them and kick-off editorial calendars to get them working with content marketing, they get to a point where they struggle to be creative. This has a lot to do with the fact that often the people who are required to create content in-house aren’t always creatives. This is because a lot of businesses turn the creative work over to staff as an additional part of their job. For full show notes, please visit: moondogmarketing.com/214 Feedback @jonbuscall 
40 minutes | Nov 13, 2017
Branding without BS
Episode 213 Released November 13, 2017 Bernhard Schroeder guests the show this week to talk millennials and branding.  Bernhard ("Bernie") became a marketing expert working with Fortune 500 companies and went on to co-found a global integrated marketing agency with 65 offices worldwide, 10,000 employees and $1.2 billion in revenue. Currently, he is Director of the Lavin Entrepreneurship Center Programs at San Diego State University where he oversees all of the centers undergraduate and graduate experiential programs. An incredibly engaging speaker, Bernie talks at length about the challenges facing millennials in marketing, and how many businesses still don't fully understanding the role branding plays business success.  For show notes, visit www.moondogmarketing.com/213  
24 minutes | Nov 6, 2017
Your website needs better content
Released November 6, 2017, Episode 212.    I've been obsessed lately with the dearth of good content being created by brands. Particularly SMBs working in the b2b space.  Although we all know how important a great website is, time and time again we're talking with businesses who just don't know what to publish online. Or forget to publish anything other than the occasional status update.  In this week's episode of the show, I go on a bit of a rant about why you need to put web development and design plans aside for a few months if you're not doing enough with your content, review your content strategy and then start creating more quality content.  This episode isn't an all encompassing How To show; it's a passionate reminder that without content, all your website is is a nice looking exterior.  To subscribe to the Moondog newsletter, go along to moondogmarketing.com/subscribe For feedback, please reach out to me on Twitter or contact me directly.     
40 minutes | Oct 29, 2017
Approaching Marketing with Duck Tape
Episode #211     Certified Duck Tape marketing consultant Mark Z. Fortune is the guest on this week’s show. Co-author of the awarding winning, Amazon best-seller The Small Business Owner's Guide to Local Lead Generation, Mark shares insights into the ways in which small businesses can be more successful with their marketing in todays noisy content marketing space. In this week’s show you’ll get inspiration and information about how to fine tune your strategic approach to marketing the need to overcome your fear what pitfalls to avoid and how to make the most out of local marketing. For full show notes, please visit: www.moondogmarketing.com/211
52 minutes | Oct 23, 2017
Brand Mapping Will Save You Time & Money. Karen Leland Tells You How
Episode 210 Released October 23, 2017 Karen Leland joins me on the show for a lively discussion on the benefits of brand mapping, and so much more! For full show notes, please visit: moondogmarketing.com/210
36 minutes | Oct 10, 2017
Johnathan Grzybowski on Influencer Marketing and "Being Real"
Episode 209 Released October 10, 2017 Johnathan Grzybowski comes on the show to talk about the power of influencer marketing. For full shownotes, please visit: moondogmarketing.com/209
43 minutes | Sep 29, 2017
How Live Streaming can Benefit Your Business
Episode 208 Released September 29, 2017 Mike Russell from Music Radio Creative visits the show (again) to talk about live streaming!  For full shownotes, please visit: moondogmarketing.com/208  
22 minutes | Sep 8, 2017
What content marketing converts best ?
Recorded in the Dog House Studio at Moondog Marketing, September 8, 2017 Episode 207 MarketingProfs recently published the results of a study where they, together with Ascend2, looked at what kind of content functions best as part of the lead generation process. It was quite a surprise as they found that Research Papers were top, closely followed by video. Blogs were way down there followed by lowly infographics.  On this show I discuss the ramifications of this for small businesses.  @jonbuscall
24 minutes | Aug 28, 2017
Is Wordpress the Best Solution ?
Recorded August 28, 2017 A lot of small businesses that we work with have Wordpress websites; however, because solo entrepreneur's or SMBs don't have a lot of resources, many skimp on security and back ups.  This has got me thinking whether Wordpress is the right solution for their website.  As data security becomes a bigger issue, and a company's web presence imperative to their reputation online, I get frustrated when I see businesses not ensuring that their Wordpress is kept up to date. Plugins and core files remain not update and that presents a considerable risk.  That's why I am increasingly coming around to the opinion that I think smaller businesses without the time, inclination or resources to keep a site secure and running, should look to solutions like Squarespace.  Also on this podcast:  Bear Writer - www.bear-writer.com Feedback @jonbuscall Websites www.moondogmarketing.com | www.moondog.photography    
42 minutes | Aug 14, 2017
David Feinman on Taking Risks & Marketing to Millennials
Recorded in the Dog House Studio, Sweden. Episode 205.     This week, I spoke with David Feinman, CEO and Co-Founder of Viral Ideas Marketing, about how businesses can use video as part of their social media marketing mix. David started Viral Ideas back in 2015 along with Zach Medina. Since then, the pair have built an innovative small agency specialising in videos that tell a story. They have produced truly unique videos for a variety of clients to help them build both their customer bases and revenue. (When I say “unique,” that’s not just marketing speak: just check out their video for the Philadelphia Zombie Run!) If you’re struggling to market to those notoriously-impossible-to-market-to millennials, David’s insights will be music to your ears. During our discussion, David stressed the strength of video and shared a number of tips about how to get the best leverage. In particular, David emphasized the importance of creating video for “mobile first.” As digital video consumption continues to grow, many brands have turned to online video ads. According to one report, 1.74 billion people use Facebook on mobile each month, and 56% of users only use the mobile platform. Furthermore, Digiday reports that a whopping 85% of Facebook video is watched without sound! Brands absolutely need to create mobile-friendly videos that their audience can enjoy with the sound off. Success From Start to Finish Businesses hiring video specialists operate with a lot of uncertainty about how a project should run. How does David ensure that his projects succeed from beginning to end? Communication, naturally, is key — but so is confidence. The client’s confidence, that is.   “Without communication, there’s a high risk of something living on your website that isn’t what you want. You need to feel confident in who you hire. Whoever you hire to produce a video for you should be able to give you an outline of their process. Whether that’s via email or over the phone, a simple bulleted list or a more in depth road map — it has to be something. Your video specialist should be able to hear your idea, the one you have but can’t translate from your head to the screen, and work with you to bring that into the world.” Standing Apart From All the Clones With so many videos using the same-old same-old approach, what’s a marketer to do? David suggests that the best way to stand out is with videos that tell a story, rather than pitch a sale. Ask yourself, what kind of story and narrative can you create for your business that doesn’t feel like a sales pitch, but feels like a movie?   You’ll create a lot more brand value if you shift the focus from selling to your audience, to entertaining them. If that feels risky to you, David has three simple words for you: “Take the risk.” After all, it’s a lack of risk taking that led to the sea of generic clone websites we face today. Investing in Production Value Even though everyone’s watching their pennies these days, David maintains that an investment in video production is an investment in your business’s success. Luckily, with all the advancement in technology over the last few years, small to medium businesses face a lower barrier to entry than ever before.   Many videos are made with smart phones. At Moondog, we always recommend customers put considerable resources into the audio quality of a video. Quality audio, on platforms like YouTube, Vimeo or the business’s website, is crucial. Connect with David If you enjoyed what David had to share today, go along to his Twitter and let him know. Be sure to also check out more of the work the Viral Ideas team has done on their YouTube page   Links Viral Ideas Marketing http://www.viralideasmarketing.com/ LinkedIn https://www.linkedin.com/in/david-feinman-7a069255/ David’s Twitter https://twitter.com/david_feinman?lang=en   Oh, and here’s the call-to-action As always, if there’s a topic you’d like us to cover on a future podcast, or if you’d like to be a guest, drop me a line!  
45 minutes | Aug 7, 2017
How to Get Started with Podcasting
Released August 7, 2017 and recorded in the Dog House Studio, Täby, Sweden.    I talk to Colin Gray, The Podcast Host, who has built a business out of podcasting. His latest venture is The Podcast Host Academy, which sets out to teach newbies how to podcast successfully.  With a background in education and audio, Colin brings a very pedagogical approach to all things podcasting and this episode will give you insight into:  the biggest barrier to podcast the essential things to have in place before hitting publish on your first episode the best place to invest your money (and, no, it's not expensive recording equipment!) the most powerful way to stand out in what is becoming an increasingly crowded market and much, much more.  All the links mentioned in the show are to be found over at moondogmarketing.com/204
26 minutes | Jul 28, 2017
Asking for Freebies & More
Recorded in the Dog House Studio, Sweden July 28, 2017 Episode 203   On today’s show Lucy, a four month old basset, joins woofs Digby and Tia in the studio. Whilst Lucy and Co snore away I look at three things that caught my interest this week: Instagram Plugin updates and Pop-ups.   Instagram As reported in the Liverpool Echo, Laura Worthington, from Laura's Little Bakery was asked to produce a free cake for a contestant on UK tv show Love Island . Laura received a message from a member of Malin Andersson’s management team requesting a FREE cake in exchange for social media exposure. The message from Touch Management to Laura, reads: “Hey! I hope you’re well and having a great week. “Sorry for the random DM but my client, Love Island’s Malin Andersson, was wondering whether you might have time to make a cake for her boyfriend’s birthday this weekend? “She was after a chocolate cake, bigger the better with 26 on it? “In exchange she will post a few pics on her social media tagging your brand - she had a combined following of about 630,000 followers on Instagram and twitter so it’s brilliant promo. “Let me know if you can help?” Laura politely replied that Malin would have to pay just like everyone else. I’m a bit miffed at freebies. At least, this kind of freebie. On the show, I discuss why you should be very careful about giving away your services in exchange for things like brand awareness. Laura’s right to turn down the “offer”. After all, how many people in iverpool are likely to purchase a cake from her just because they saw it on a B-list celebrity’s Instagram account. The ROI of google search, content marketing and even pay-per-click is surely higher. Your thoughts ?   Plugins After several small businesses who we’ve created websites for had problems recently because they haven’t updated plugins and core Wordpress files (since the dawn of time, it seems), I point out that it’s imperative you have a strategy in place or dealing with updates. Either you need a maintenance package from an external wordpress developer like Moondog or put money aside to pay ad hoc for fixes when things go wrong. Often, there’s no problem updating. Especially if you’ve got a working backup with a service like Blogvault, which makes restoring your site very easy. Bottom line: Keep your Wordpress and plugins up to date.   Pop UPs Finally, I reached out to a blogger this week who uses a pop-up to get sign-ups to his newsletter. I’ve been a subscriber for a long, long time and I am sick o seeing the pop-up. Make sure that, if you’re using a pop up, you’ve configured things so subscribers don’t see the pop up.   For feedback, please contact @jonbuscall on Twitter or send a message via our contact form.  
26 minutes | Jun 30, 2017
Happy Birthday iPhone
Recorded June 30, 2017 Episode 202 To celebrate the 10th birthday of the iPhone, this week's episode looks at mobile marketing. Is your digital marketing doing enough to work on what for many is their first screen? Does your website look good on mobile ? Does it load quickly ? Do your forms convert ? Are you taking enough time to focus on communicating effectively on mobile platforms? www.moondogmarketing.com/202  
41 minutes | Jun 26, 2017
Is Inbound Marketing Still Effective?
Episode 201 Recorded in the Dog House Studio, Stockholm, Sweden.  Released June 26, 2017 This week, for episode 201 of the Moondog Marketing Podcast, I spoke with Gray MacKenzie. Gray is the owner of inbound marketing agency GuavaBox and co-founder of DoInbound, a project and process management tool specifically for marketing agencies. He’s also the force behind the Inbound Agency Journey, a podcast I’ve personally enjoyed very much as of late. After my time at the Fifteen Seconds conference, I was especially eager to hear Gray’s thoughts on inbound marketing. What is its status now, in mid-2017? What could your business be missing out on?  When Gray and his business partner, Andrew, were in college, they spearheaded an effort to highlight their university’s new lacrosse program. Gray built the website and Andrew led the social media campaign which brought legitimacy to the program in terms of both recruitment and recognition. The two business majors found this to be an eye-opening experience as to the power of content creation, and the enthusiastic response you get when you produce things people truly want. After seeing just how much they could accomplish from their small dorm room, Gray and Andrew began GuavaBox in 2011.  As it was their first venture into the world of marketing, the pair encountered the usual struggles. They chose to focus on a few basic questions in order to succeed: How are we going to help small businesses grow by implementing the lessons we’ve learned? A consistent process on our end leads to consistent results for our clients. How do we bring consistency to our process? His focus on consistency intrigued me, especially after seeing that so many marketers had pivoted to include tech services in their businesses. I wanted to know what Gray thought about some of the recent chatter in marketing circles regarding whether or not we’ve reached “content overload.” Is there too much noise, or is it still possible to achieve your goals? What can smaller to medium businesses do to stand out from the crowd? Does the focus really have to be on flashy, expensive tactics like strapping a camera to a bird of prey? Gray shared some solid insights about how marketing approaches have changed over time. Right now, many marketers focus on quantity over quality, in particular, a flood of articles that offer little beyond the chosen SEO phrase. The efficacy of those tactics, however, is dwindling as we leave this era. We’re moving towards flipping the switch. As Gray sees it, the people reaping the most benefits today are going very in depth, with higher quality content. During our conversation, Gray stressed the importance of understanding the space you’re in. As marketers, it’s critical that we understand who else might be out there, currently filling the needs of our potential customers. There’s no such thing as a “one size fits all” approach. Those of you in very niche spaces will connect differently than someone in a more competitive field. In his own words, when discussing DoInbound: “We knew there’s lots of bigger companies out there, with bigger budgets, so we can’t just try to be another project management platform. By focusing on a specific niche within project management, however, we’ve been able to differentiate in a way that doesn’t demand a bigger budget. GuavaBox grew through blogging and written content, while DoInbound primarily uses podcasting as go to market strategy. Embrace what makes you unique and what your audience needs. It really comes down to self awareness and an understanding of your environment.” I really enjoyed my conversation with Gray, and his nuanced take on traditionally black and white topics. People in general (and marketers in particular) have a tendency to go “all in” and drink the Kool-aid of a particular approach. What Gray has done, instead, is use a customer-focused, multifaceted approach that has really paid off. So do listen along to hear his thoughts on the role of social media, the old “organic versus pay-per-click” debate, and what he would do differently if he were to start over from square one today. If you’d like to get in touch with Gray, your best bet is to contact him on Twitter. Thanks so much as always for tuning in.
27 minutes | Jun 19, 2017
The Power of Creativity
Released June 19, 2017 Recorded in the Dog House Studio, Sweden.   Last week I had the privilege to attend and speak at the Fifteen Seconds conference in Graz, Austria. With four stages and three or four thousand young, thoughtful, and engaged people, the event was a veritable tidal wave of information and ideas. I’m excited to share my thoughts and feedback with you on the podcast this week. The list of attendees included huge companies and brands like Red Bull, Facebook, GQ, the Economist, BBC, and Getty Images. Not one to let this get to my head, I saw this quite simply as a chance to talk about the creative power of podcasting. Both as an individual and as a business, podcasting has played a central role in my journey through life. Through my podcasts, I’ve really found a way of connecting with the world. I’m not Red Bull or the Washington Post and frankly? I don’t want to be! But I’ve come to a good place, with a huge global community of people who listen and actively engage. The beauty of podcasting is how it gives anyone and everyone the ability to talk about whatever’s important to them. Whether your passion is basset hounds, knitting, mental health, or gender equality, a podcast lets you share that passion in a creative way. You, as an individual or a business, can use this as an exciting and dynamic platform. That’s what made it so gratifying to meet people at the conference! I want you to think about something, whether this is your first episode of the Moondog Marketing Podcast or your 200th. Here I am, speaking to you from the Doghouse Studio in Sweden. You’re out there listening, maybe out for a walk with your own dogs, maybe in the gym. But we can build a powerful, personal connection this way, at a distance. Most importantly, that connection can be the start of business. The Power of Creativity I thought a lot about the nature of creativity while listening to Jim Piercy of Wall Street Journal, Michael Goldberg of Victoria’s Secret, and Pamela Kaupinen of Conde Nast. When it comes to creating engagement, you can’t ignore the intersection of technology and creativity. Big brands know this, which is why you see videos where a peregrine falcon with a camera on its head chases a downhill rider. While I admire bold creative moves like this one, I can’t help but wonder how these large brands measure their ROI. As a small business owner who works primarily with small to medium businesses, creativity has to be on a budget. Most of my clients can’t fly a camera-equipped bird of prey over a volcano in Iceland. How do you compete with these massive brands with deep pockets? Certainly, piquing interest has gotten harder as the deluge of social media increases. Often, you’ll find yourself torn between carving out the time, energy, and budget for creativity, or simply outsourcing. Small to medium businesses need to take a different tack to work around this high barrier to entry. What I came to realize: creativity can be as simple as engaging creatively, and finding an authentic entry point for a connection. Often my Twitter conversations start with Liverpool football or dogs, and eventually lead to the marketing podcast here. Don’t be Afraid to Pivot What’s really interesting to me here is how these companies used creativity and engagement with customers to pivot their businesses. The Washington Post has evolved into a tech company, while Red Bull has become a sort of media company. (Though maybe they’ll expand their interest in falconry, if the response to that video stays strong) We’ve even done a bit of that ourselves here at Moondog! After working closely with a variety of clients, we’ve broken up our branding in order to target specific customers. If you’re looking for assistance in editing your podcast, Kelly now helms our podcast editing service over at Face4rad.io. Those of you in the market for commercial photography or business storytelling should check out Moondog Photography. A business should never remain stagnant, and it’s critical to listen to your clients and respond to their needs. On Reaching Episode 200 After the conference, I shared a cab ride with Torsten Panzer where we ended up discussing podcasting at length. True to form, I found myself excited to share all manner of tips, tricks, and insights as the cab ride turned into an impromptu consultation session on wheels! In that spirit, I’m extending a special celebratory “Episode 200 consultation offer.” For a short time, you can book a consult with me for 99€. (That’s a cool 75€ off my normal rate, in case you were wondering) I’d love to chat and share my experience, as well as audio and branding tips with you. I’ll be back next week to talk about the old models of inbound marketing, and whether or not they can still be successful. In the meantime, enjoy the pleasant gravel of my man cold on this, my 200th episode.
48 minutes | Jun 6, 2017
Beyond the billable hour: Andrew Hellmich on premium membership sites
Released June 6, 2017. Recorded in the Dog House Studio, Täby, Sweden.  Episode 199. Phew!   Lately, small businesses are having a love affair with the idea of membership sites. I say “the idea” because oftentimes, implementing this platform successfully has more hurdles than expected. A lot of people get excited about one or two aspects and don’t truly think through the sales funnel. Based on Australia’s east coast, wedding and portrait photographer Andrew Hellmich runs the premium membership podcast PhotoBizX. I think of his podcast as an absolute must-listen, and not just because of the photography aspect. In fact, it’s one of the best examples I’ve seen of a premium membership podcast. Have you been dancing around the idea for a while, but you’re not sure where to start? Or maybe you worry about the risks involved. Either way, this is the podcast for you.A Unique Journey Only four years ago, Andrew dreamed of having a hundred subscribers. Today, he’s fast approaching ten times that. So how did he get to where he is today? Well, his journey began when he regularly attended paid photography seminars. He quickly realized he wanted to release that same content in a format nobody else was utilizing: podcasts. Unlike the prevailing wisdom, Andrew decided to operate on a paid model straight out the gates. His thought process? “If I’m going to take one whole day out of my week to do this, I want it to generate income. I’ll get paid if the content is worth paying for. And I was happy to take that risk! [...] I don’t think it would have been fair to the listener to build an audience and then start charging. I think I did the right thing by picking a model and sticking with it.” Putting Yourself in the Listener’s Shoes That concept of “fair to the listener” is central to how Andrew operates. Every step of the way, he puts himself in the listener’s shoes, and it shows. Andrew plays an active, highly engaged role in the community he has built. “We email regularly, I send them videos. It’s a small community but we’re very close. They feel like friends.” So listen along as we bring Australia and Sweden together through the power of podcasting. Andrew shares his insights on all aspects of his business, including: With over 200 episodes, how has he kept the show interesting for the listener? What were his expectations with regards to memberships? How does he see the premium membership model evolving in the coming years? Will it stand the test of time? With all his close involvement in the community, does he do everything himself? If he were to start from scratch today, what would he have done differently? I enjoyed hearing about his evolution, his process, and yes, even his false starts and failed experiments. I say this because I’ve tried a lot of membership sites, and we’ve built several for clients as well. Speaking to that, I think Andrew’s platform is a perfect example of how this process should work. If you’re a small business interested in a membership site or just increasing engagement via email, I urge you to check out the trial. The cost is only $1 for a month of premium access. A Note to Fellow Podcasters If you’re like me, you love to record and release your podcasts, but editing is another matter. Sometimes editing, in all its time-consuming glory, is what prevents me from releasing content as consistently as I’d like. That’s why I’m excited to announce our new podcast editing service, Face 4 Radio. Having spent the last two years editing our client’s podcasts, Moondog Kelly took the lead on this new project. Here’s a secret: she edited both this week and last week’s edition of the Moondog Marketing podcast! Yes, you read that right — I actually turned over the reins for the first time in almost 200 episodes. So if you’re ready to break free of the editing grind, Face 4 Radio is here to help.
42 minutes | May 29, 2017
Future-Proofing Your Business
Episode 198 Recorded at the Dog House Studio, Stockholm. The hyperbole surrounding e-commerce vs. brick and mortar stores has been impossible to ignore lately. Think pieces sound the alarms for the “death” of this or that industry or physical good. LinkedIn features reams of articles about the Retail Apocalypse, and it’s easy to see why. Major retail players like Sears and Macy’s have shuttered long standing stores and declared bankruptcy. How much truth resides in all this hand-wringing? What lies at the nexus of e-commerce and brick and mortar?   To get to the bottom of it, I spoke with Brian Gracon, author of Meconomics 101. Brian has spent over twenty years helping clients — ranging from the small and local to national and international behemoths such as Walmart and Citibank — improve their business results. During that time he’s consulted on marketing and training strategies, as well as helped clients develop the skills to execute those procedures. He allowed me to pick his brain on the best method to future-proof your business.   Luckily, Brian doesn’t waste time with scaremongering. He quickly points out that, despite an overwhelming abundance of digital media, movie theaters and vinyl records have seen a resurgence in the last five years. In fact, vinyl sales specifically have had a 20% increase in sales in the last five years. “Two categories you would have declared dead five or ten years ago are staging a comeback. Things change.”   “There’s something about the experience. It’s not just baby boomers or the old folks who are going back and buying records. There’s something different about the social aspects of being in a store and talking to somebody.”   While many major institutions declare bankruptcy and close low-performing stores, other companies are thriving. How come Dollar General, Ulta Beauty, and Five Below — to name a few — can open new locations in this economic climate? Brian’s take: “This isn’t luck. It’s strategy.”   At its heart, the “Retail Apocalypse” is an over-dramatization of the issues facing major brick and mortar stores. The root of those issues? Those stores have failed to provide something that e-commerce can’t. Brick and mortar will never beat the sheer convenience of e-commerce, but they don’t have to. Moving forwards, retail has to be about more than just “the stuff.” People can find the stuff online, and probably for cheaper. Rather, says Brian, retailers should focus on 3 facet’s of a customer’s desires:   The desire to create or enhance self-image The need to be entertained The desire to be pampered   All of these can be executed in a brick and mortar store in a way that can’t be done online. So listen along as Brian shares his insights on how to appeal to these emotional wants of your customer, and create a future where both digital and brick and mortar play a role. Social media: LinkedIn Twitter Facebook
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