34 minutes | Jan 12th 2021

5 Keys to a Seamless Tech Upgrade with CEO Coach Mike Klaus

For every Zoom call or Slack message that quickly becomes part of your daily workflow, there's a CRM system that doesn't quite integrate right, a customer service platform that misfires, or an inventory management system that's too cumbersome. Separating tech that could improve your business from so-called "upgrades" that will only cause more problems is going to be key to completing and refining your digital pivot. On today's show, Mike Klaus shares a five-step process for defining, planning, executing, and reviewing your tech investments to make sure they're giving your margins, service, and efficiency a BIG boost.
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