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8 minutes | Nov 24, 2020
EP 10: Courageous Conversations
What are courageous conversations, and why do we call them that?
10 minutes | Nov 10, 2020
EP 9: Admitting you're wrong
OK, this subject is a doozy! Here are my suggestions for admitting to someone you were wrong about something. Its never fun, but it can be easy! Want to learn, teach, explore the subject further?
30 minutes | Nov 3, 2020
EP 8: Seeking Feedback Part 2 - Interview with Michael Tonkin
Michael Tonkin (Managing Director, Tonka Learning) packs a lot of wisdom, experience and insight into this 30 minute exploration of why, how and from whom to seek feedback.
10 minutes | Oct 26, 2020
EP 7: Seeking Feedback
Not all of us seek feedback often enough. The thing is, others can see us in a way we simply can't. Maybe someone is holding the secret to your success and is just waiting for you to approach them for it!
34 minutes | Oct 20, 2020
Ep 6: Diffusing difficult customer situations with Monique Richardson
Monique Richardson is one of this country's foremost experts in customer service. She's just written a brand new book, 'Managing Difficult Customer Behaviour', which is also what we're talking about in this episode. Being so upbeat, engaging and knowledgeable, Monique makes for a great guest! Connect with Monique:WebsiteBuy the book
7 minutes | Oct 12, 2020
EP 5: Diffusing angry customer situations
Welcome to NO TAKEBACKS, a podcast hosted by holistic communication expert and trainer, Derek Rowe.A customer situation is really only 'difficult' until we learn to handle it with effective communication. This episode, and the next (interview with service expert Monique Richardson) looks at how to make that happen. Just to be clear, we're not talking about overtly aggressive, threatening customers - that's a different subject for a different ep. We're looking at those customers who are currently agitated about something, but who still have the opportunity to settle down if we know what to do and say in that moment!Want to know more about Learn Teach Explore or get in touch with Derek? Visit: https://qualitycommunications.training/
31 minutes | Oct 6, 2020
EP 4: Getting connected in sales conversations with Paul Harrison
Welcome to NO TAKEBACKS, a podcast hosted by holistic communications expert and trainer, Derek Rowe.This second bite at the sales cherry (see Ep 3 for bite #1) involves a great discussion with AIM facilitation guru, Paul Harrison. What a nice guy and what an amazing back-story! A perspective like his makes you realise that even with a really targeted communication area such as selling, it's still relationship/conversation first, and situation second. Join me on a fascinating journey into Paul's take on selling, empathy, connection, the importance of wearing a nice suit, and so much more.CONNECT WITH PAUL:https://www.linkedin.com/in/paulharrisontrainer/https://www.aim.com.au/Want to know more about Learn Teach Explore or get in touch with Derek? Visit: https://qualitycommunications.training/
8 minutes | Sep 29, 2020
EP 3: Getting connected in sales conversations
This is NO TAKEBACKS, a podcast hosted by holistic communication thought leader and workplace trainer, Derek Rowe.Transactional sales conversations are seen by some as the poor cousin to ongoing customer relationship-building, but why? Why can't both be great? I often find that, whether I'm talking to an ongoing customer or not, the actual sales conversation (which is usually just one aspect of a larger interaction) is pretty much the same anyway!Whatever you make of selling, LTE is a great model to use a a launch pad to connected, authentic customer interactions!Want to know more about Learn Teach Explore or get in touch with Derek? Visit: https://qualitycommunications.training/
29 minutes | Sep 22, 2020
EP 2: Getting real with change conversations... the interview!
Welcome to NO TAKEBACKS, a thought provoking podcast hosted by holistic communication expert and founder of Learn Teach Explore Holistic Communication, Derek Rowe.In this episode, Derek speaks with engaging and wise Capability Coach Lindee Conway about how she conducts change conversations. We talk about a bunch of other things as well!Key points:Be aligned with your organisation as well as your teamYour enthusiasm for a change may be less compelling than a structured, 2-way approachBe open-minded and inclusive with your communication, all the way through a period of changeWant to learn more about Learn Teach Explore or get in touch with Derek Rowe? Visit: https://qualitycommunications.training/
10 minutes | Sep 14, 2020
EP 1: Getting real with change conversations
Welcome to NO TAKEBACKS, a thought provoking podcast hosted by holistic communication expert and founder of Learn Teach Explore Holistic Communication, Derek Rowe.Change conversations can be tricky, for a multiplicity of reasons. Our solution? Enter each one with an open mind, a desire to connect with the other person, and above all, reasonable expectations around the outcome. A great change conversation often leaves both parties with something new to think about!Key points:Ask more question to build connection and rapport before you talk about a changeDon't change people's minds; just open up a dialogue and leave them with things to think about. Empower, rather than control.Just before you explain or suggest a change, soften your style by putting the word Teach in your headWant to know more about Learn Teach Explore or get in touch with Derek? Visit: https://qualitycommunications.training/
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