19 minutes | Feb 20, 2018

Episode 26. Joining a Nielsen U.S. Call Center - Jose M. Diaz (Call Center Lead, San Antonio, TX)

Episode 26 of the Nielsen Experience Podcast features Jose, the lead of our Call Center in San Antonio, TX. What started as a part-time job for Jose has become a full-time career. Jose joined Nielsen when his company was acquired and has since held roles across the company and around the world. He joined our call center in San Antonio, Texas, last year after spending several years working internationally in Technology and Operations for our television audience measurement business. In this episode, we reflect on Jose’s career at Nielsen. He shares what life is like in our San Antonio Call Center, as well as the initiatives he is leading to bring in more bilingual talent. “There’s a particular time in the day when all of my calls are done and I have the opportunity to go outside my office, walk around the [Call Center] floor, and meet and greet the research interviewers. I talk to them about their performance, their needs, how I can serve them, and help them be better at what they do. It’s what I enjoy the most.” The Nielsen Experience Podcast is a collection of stories about what it’s like to work at Nielsen—a global, independent measurement and data company—straight from our employees. If you’re interested in subscribing, you can find it on Soundcloud (@Nielsen) or on iTunes (itunes.apple.com/us/podcast/niels…d1121418525?mt=2).
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