38 minutes | Jan 20th 2021

What Makes a Loan Officer Great w/Kenneth Travis

On this episode, Kenneth Travis talks about lessons we learned from 2020 and how to apply them to 2021. KT also talks about what will make a great loan officer in 2021. 2:05 2020 Market volatility 3:30 2021 opportunities - Keep it simple7:00 The traits9:15 Be honest14:50 Be personable 18:45 Be reliable 21:40 Be positive25:20 Be adaptive29:00 Be competitive in all things you doQuotes:“For 2021, our biggest opportunity is to do it better.”“Your training should never stop. Keep sharpening your axe.”“Loan officers like to hide from delivering bad news.”“Clients would rather have some level of communication, than none at all.”“We are very blessed to do what we do inside the mortgage world."Key Takeaways:Build on all the great business you did in 2020 and invest on becoming more efficient. Simplify your business and more importantly your jargon.Using your tools effectively matters more than the tools you use. The longer you wait to deliver bad news the quicker your credibility erodes. Treat your customers like human and not a number.  If you want to remain relevant you will have to adapt to the new world and new tech.Links:Mortgage Success Academy -onedollarmsa.comNext Level Loan Officers - https://www.nllodigital.com/mortgage-success-offerLoan Officer Events - loanofficerevents.comSocial Media:Facebook - https://www.facebook.com/NextLevelLoanOfficers/YouTube - https://www.youtube.com/channel/UCwSyHzkvBri1YWJSH7df1CQLinkedIn - https://www.linkedin.com/company/next-level-loan-officers/about/Text the word: nextlevel to 36260 to download our appThe Next Level Loan Officers Podcast is a proud fou
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