6 minutes | Dec 11, 2019

Simulating Disruption: A Health System Gets Ready for New Competition

For health system leaders and their boards, figuring out how to keep pace with new, digitally-focused competitors offering affordable, convenient, consumer-friendly platforms can be daunting. And identifying a potential path forward as Walmart, Amazon, CVS Health and others rapidly scale up their healthcare businesses requires more concentrated time and focus than a standing monthly agenda item. During a recent retreat, leaders at Baystate Health in Springfield, Mass. simulated threats from disruptive competitors—and hashed out innovative “Deal or No Deal” solutions for confronting them. Jean Ahn, Senior Vice President and Chief Strategy Officer for Baystate Health and Robert Bacon, Vice Chair of Baystate Health’s Board of Trustees and President of Elm Electrical in Westfield, Mass., joined the New Ideas podcast to discuss how the simulation spurred novel thinking on the challenges ahead. This episode also explores: • How Bacon’s business experiences informed his outlook on healthcare disruption • How the simulation helped the board’s strategy group focus on long-term threats and scenarios • How health systems can prepare and execute their own simulation exercise
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